Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotSimply disgraceful...
The worst estate agents we've ever had the pleasure of dealing with. We rented a flat through Chesterton early last year. Took them more than 11 months to arrange for a broken fan coil to be fixed even though we kept on calling and emailing them few times every month about the issue. Now, we've had an electrical issue in the flat for three months and it doesn't look like they will get to fixing it any more quickly! They seem to be incapable of doing anything! No matter how small!Mid-December, as our third rent period was coming up, we informed Chesterton that we will only extend our stay if they were to fix the fan coil unit which hadn't been fixed for almost a year, they fix the electrical fault and replace our mattresses. In January we were promised that if we extended our stay, we would get everything we asked for. Finally the fan coil unit got fixed after more than 11 months. After contacting them almost every week, they finally sent us new mattresses which were delivered by 21st of February. As of today, the 13th of March, the old mattresses haven't been removed yet! Every day we are told a new story and still have two king size mattresses in our corridor blocking it. Also, earlier today, the 13th of March, the electricians informed me that more than two weeks ago they gave Chesterton their assessment and recommendation and they're still waiting for Chesterton's go ahead. Let's see how much longer this would take!
Mohammad · 13 March 2019
★★★★★ 5/5
TrustpilotExtremely pleased with Roni
Extremely pleased with Roni and her efforts for helping me find a flat in the location I intended to. She ensured all of my needs were met and really cared about what I was looking for.
Customer · 30 March 2022
Agent replied · 23 October 2024
Thank you for your review! We are so pleased to hear this.
★★★★★ 1/5
TrustpilotVery poor experience
Very poor experience. Bradley Jenkins, the agent, is solely concerned with signing the deal but not interested in assisting in any way after the move in. The day we moved in, the property had not been cleaned, the furniture we agreed to was not all there, and to top it off, there was no hot water. When I called Bradley to ask for assistance he basically said it wasn't his problem any more.
Tim · 29 May 2021
★★★★★ 5/5
TrustpilotI had a wonderful experience with
I had a wonderful experience with Akikur Rahman he was so helpful with the whole process of renting my property from the start to finish. Very responsive and knew the market inside out. Highly recommend!
Sophie · 12 May 2022
Agent replied · 23 October 2024
Thank you for the 5 stars
★★★★★ 5/5
TrustpilotAnson from Chestertons is so helpful…
Anson from Chestertons is so helpful and we can really count on him to sort out all these little things that happen when you rent. A real star!
Maria · 13 February 2023
Agent replied · 23 October 2024
Hi Maria,Thank you for taking the time to leave this review. It's great to hear how helpful Anson has been to you! We wish you all the best, and please do get in touch if you need any assistance from us.
★★★★★ 5/5
TrustpilotAngelina Malinina did a good job of…
Angelina Malinina did a good job of fixing the issues we had with the flat we are letting.
MAJ · 20 November 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave a review for Angelina. We're delighted to hear she assisted you with your property. Should you need anything else, please let us know!
★★★★★ 1/5
TrustpilotThe agent force an cancellation on us…
The agent force an cancellation on us even the agent was at fault.
Bo · 8 March 2024
Agent replied · 23 October 2024
Hi Bo, we're sorry to see you have left this review. In order for us to look into this further, we have sent you a request via Trustpilot for more details. Please do complete this at your earliest convenience.
★★★★★ 5/5
TrustpilotExcellent service during the whole…
Excellent service during the whole process of renting, not only visiting the properties, but after with the paperwork and relationship with the landlady. Very recommendable.
F · 9 May 2023
Agent replied · 23 October 2024
Hi there,We're incredibly pleased to hear how our team was able to provide an excellent service! We wish you all the best, and please do get in touch if you need any further assistance.
★★★★★ 5/5
TrustpilotChestertons let a property for me…
Chestertons let a property for me recently. Gary and Josh provided a personal service with excellent attention to detail and despite a tight timescale nothing felt pressured but everything was delivered to a high standard.Highly recommended.
Wendy · 2 March 2022
Agent replied · 23 October 2024
Thank you for sharing your experience Wendy!
★★★★★ 1/5
TrustpilotTerrible Experience
Awful agency with zero regard for tenants privacy, rights, or common courtesy. Extremely negative experience with them. Avoid at all costs. I would never consider them to purchase a house after their complete disregard for customer service to tenants.
Mr · 3 September 2021
Agent replied · 23 October 2024
Thank you for getting in touch. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously, and would like the opportunity to discuss your comments with you further. Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.Thanks.
★★★★★ 5/5
TrustpilotExtremely helpful
Extremely helpful, organized and efficient
Svetlana · 27 July 2024
Agent replied · 23 October 2024
Hi Svetlana, thank you for your kind feedback. We really appreciate hearing this. If you need anything else, do let the team know. Wishing you all the best!
★★★★★ 1/5
TrustpilotWorst experience with this agency
Very bad experience with this agency. They promise the moon, but once you've signed with them is it the complete opposite, and they'll simply ignore you when you need them.
Paul · 11 November 2022
Agent replied · 23 October 2024
Hello Paul, Thank you so much for leaving this review, we are incredibly sorry to hear about your frustrations. We take client dissatisfaction very seriously and are keen to look into this for you. Please can you respond to the Information Request we’ve just sent you so that we are able to investigate further.Updated Reply:Hi Paul, Thank you for your patience whilst we looked in to this for you. You should have received a response from your Property Manager regarding matters that you flagged, these should now be in the process of being resolved. We sincerely apologise if you have felt neglected - it's certainly not how we want our clients to feel. Please do not hesitate to get in touch if you need any further assistance.
★★★★★ 5/5
TrustpilotVery professional service
Very professional service, organised and friendly.
Ivana · 8 July 2024
Agent replied · 6 February 2025
Dear Ivana,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear your feedback.
★★★★★ 5/5
TrustpilotPrompt communication
Prompt communication, understanding attitude and always felt completely in the loop throughout the entire process - James Smith in particular made the whole process much easier ! Would definitely recommend
Jess · 8 November 2022
Agent replied · 6 February 2025
Dear Jess,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. James will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words.
★★★★★ 5/5
TrustpilotPrompt Service
Prompt and efficient service was given by Tamara.
Sally · 31 May 2024
Agent replied · 23 October 2024
Hi Sally,Thank you for the review. We are so pleased Tamara was prompt and efficient.Best RegardsChestertons
★★★★★ 1/5
TrustpilotDon’t go with Chestertons or you’ll…
Don’t go with Chestertons or you’ll regret it. 4 renegotiations, to be told a week before I move for work purposes it’s not worked out. Horrible service, pressure sales, texts at 1am. Wouldn’t recommend to my worst enemy.
Jack · 14 October 2021
Agent replied · 23 October 2024
Thank you for getting in touch. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
★★★★★ 5/5
TrustpilotVery good and efficient service from…
Very good and efficient service from Matt and Suzan on a recent letting. Would recommend.
David · 8 January 2024
Agent replied · 23 October 2024
Dear David,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. We are delighted to hear of your positive experience. We wish you all the best for the future.
★★★★★ 1/5
TrustpilotWorst experience as a landlord
Property management demonstrates lack of understanding, knowledge, capacity and plain complacency.
Canary · 1 April 2024
Agent replied · 23 October 2024
Hi there, we're sorry to see you have left this rating. In order for us to investigate this, we have sent you a request via Trustpilot for further details. If you could please reply to this at your earliest convenience, we would really appreciate it.
★★★★★ 5/5
TrustpilotDawn, Knightsbridge office
Dawn in the Knightsbridge office is outstanding. She understands what you need and doesn't waste time showing you properties that aren't suitable. Her service, and professionalism are impeccable and her market knowledge impressive.
Margaret · 29 June 2022
Agent replied · 23 October 2024
Thank you so much for your review!
★★★★★ 5/5
TrustpilotThe entire team of Chestertons in…
The entire team of Chestertons in SW11,Battersea has been wonderful specially Camillo who helped my PWM's clients to fulfill their needs, thank you.
Andre · 3 August 2021
★★★★★ 5/5
TrustpilotReally great estate agents
Really great estate agents and very helpful to find our flat. Giancarlo, who my partner and I dealt with directly, has been super responsive and lovely! Thanks so much :)
Ella · 18 October 2022
Agent replied · 23 October 2024
We're so happy to hear what a great help Giancarlo has been. Wishing you all the best in your new home.
★★★★★ 5/5
TrustpilotI have had the pleasure to work with…
I have had the pleasure to work with Chesterstons and in particular with Charlotte who has been incredibly professional and wonderfully supportive throughout the whole flat search process! Thank you so much! Warmest wishes and gratitude,Beata
Beata · 13 January 2022
Agent replied · 23 October 2024
Thank you for sharing Beata. We are really pleased to hear this.
★★★★★ 5/5
TrustpilotVery professional and helpful.
Rishi · 1 August 2024
Agent replied · 23 October 2024
Thank you for the 5 star review Rishi
★★★★★ 5/5
TrustpilotChestertons always finds great tenants
Chestertons always finds great tenants. Of particular note is their property management - great attention and involvement.
Florian · 7 November 2023
Agent replied · 23 October 2024
Hi Florian, thank you for your review. We're happy to hear that you've found some great tenants through us for your property. If you need anything else, please let us know.
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