Trusted Agent profile · Kensington and Chelsea
★★★★★
2,382 reviews across 2 platforms
17 Cale Street, Chelsea, London, SW3 3QR, Kensington and Chelsea, SW3 3QR
Part of Chestertons, see every office.
Chestertons's office in Kensington and Chelsea, at 17 Cale Street, is rated 4.5 out of 5 across 2,382 reviews on two platforms, including 58 Google reviews rated 4.3.
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Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotVery adaptable and professional
Very adaptable and professional service. This could not have happened without Martins. Since day one, he delivered. From waiting for us the first day to deliver the keys late at night, to being always accessible and ready.
Thank you so much for your feedback Alvaro, we're delighted to hear Martins was on hand from start to finish. Wishing you all the best in your new home!
5/5
TrustpilotChestertons South West Lettings, Jasmine
Incredibly positive experience with Chestertons, and specifically Jasmine. Nothing was too much trouble and she was always on hand to help with any issues, no matter what time, even after we had moved in. Prompt replies, excellent communication and very professional and kind.
Thank you for the 5 stars!
5/5
TrustpilotA Very Happy Landlord
Jasmine was very constructive, friendly and extremely helpful, especially communicating between us-the landlords, and the prospective tenants. All the details were promptly given and any problems encountered were quickly sorted.
5/5
TrustpilotI had a great experience with Amanda…
I had a great experience with Amanda Goodman through a tenancy swap. Highly recommend!
Hi Angus, thank you for taking the time to leave a review for Amanda and we're happy to see that everything went smoothly during the tenancy swap. Should you need anything else, please do let us know.
5/5
TrustpilotSumyee the best negotiator I’ve ever met
Sumyee did an excellent job for our viewing and arranging a contract in this flat. Her full of kindness and considerate attitude made us to relieve and make sure to get this flat as our home.
Hi 안세환, thank you so much for leaving a review, Sumyee will be delighted to hear this! Wishing you all the happiness in your new home and for 2023!
5/5
TrustpilotI have been using Chestertons for a…
I have been using Chestertons for a number of years now and I am extremely pleased with the service that they offer. They are extremely professional and very informative. I would highly recommend them to anyone who is looking to rent or equally buy. Ruth Mandeville
Thank you for the wonderful review
5/5
TrustpilotVery helpful and professional service.
Hi there, thank you for your feedback, we really appreciate it. Should you need any further assistance, please do let us know. Best wishes!
5/5
TrustpilotExcellent support and process for renting
Suzan and Thomas provided a smooth and easy process for both viewing and signing the lease for a lovely flat, and have maintained excellent communication throughout the process.
Dear Flores,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best.
5/5
TrustpilotAll done on time in professional and…
All done on time in professional and friendly manner. Hands down the best agency still to deal with, Sharon representing them very well.
Dear Ramola,Thank you for taking the time to inform us of the positive experience you have had with the James Pendleton team. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.
5/5
TrustpilotGreat ,fast and effective communication…
Great ,fast and effective communication with Dawn
Hi Liliana, thank you for the great review. We appreciate the support and wish you all the best.
5/5
TrustpilotI had been looking for a property to…
I had been looking for a property to rent in Fulham for about 3 months. Within 2 weeks of meeting Madi we had found the exact type of property we were looking for. I couldn’t recommend Chestertons and Madi highly enough!!!!
Thank you for your review. We are pleased to hear this!
5/5
TrustpilotThe staff at Chestertons are extremely…
The staff at Chestertons are extremely helpful, friendly and efficient. They helped me out and allowed me to impress my client by obtaining the correct paperwork for me in a short space of time. I was very impressed. Thank you very much
Thank you for sharing!
5/5
TrustpilotPreya Nair and Chestertons
Preya Nair at Chestertons has always been very friendly and competent. I enjoyed working with her.
Hi Alessandro, we really appreciate you taking the time to leave a review for Preya and it's lovely to hear you've enjoyed working with her. Please do let us know if you need anything else.
5/5
TrustpilotI called up as I needed some advice as…
I called up as I needed some advice as I am a first time renter. I spoke with Millie Brandon and she couldn’t of been more helpful she answered all of my questions in fine and clear detail.
Thank you Jay!
5/5
TrustpilotI had an excellent experience with Ellie at the Barnes office
I had an excellent experience with Ellie at the Barnes office - I needed somewhere for a short term let and she made the whole process super easy and super smooth. I signed the agreement and was in the flat within a fortnight!
Thanks Rose we are pleased to hear of your experience! Thank you for sharing.
5/5
TrustpilotChestertons review
Millie B was very helpful in our search for a rental and was happy to answer any questions we had about the area. Her knowledge made the process very simple and we found a place in no time.
Thank you for your review we are so pleased to hear!
1/5
Trustpilotdont expect more than a GSCE level person
You can't expect much from any real estate agent. Chesterton (Colette) is particularly dumb. After having been in our flat for over 2 years, we got an email saying your rent is over due. It's due on the 12th and we've not received it. I then screenshot every standing order payment that's been sent and note that anytime the 12th is on the weekend, the payment is received the first business day afterwards (fairly standard). And only now, when we also gave notice that we were leaving, did they suddenly cause a fuss. If you can avoid, but honestly they're all terrible.
5/5
TrustpilotThank you Xiaoyi
Very quick and responsive agent, she’s been very helpful and considerate.
Hi Hamzah, thank you for great review and sharing your experience with Xiaoyi. We are so glad she was helpful and considerate. Should you require any further assistance we will be happy to help.
1/5
TrustpilotTerrible service
The most unprofessional agency I have ever worked with... We made an offer on the flat that landlord accepted. They sent us application form and we needed to pay 1 week deposit. One hour after sending the application, agent called me and told that there was another last minute offer and that they have sent it to the landlord. Agent asked me to improve the offer, I did not agree to that. 3 minutes later agent called me back and told me that if we pay the deposit NOW, the latter offer will not be considered and we will get the flat. We paid the deposit straight away, everything was agreed. One hour later, agent called us and told that the flat was given to other people! Waste of time and energy with them. Very unprofessional. They just want to take your money and that’s it.
5/5
TrustpilotSuzan has always provided very…
Suzan has always provided very efficient service and is always reliable, responsive and helpful
Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotTamara Price issupport and cooperation…
Tamara Price issupport and cooperation during our home search. Your assistance was invaluable, and I truly appreciate the time and effort you dedicated to helping me
Hi Erene, we're so happy to read this feedback, thank you for taking the time to leave a review. Should you need anything further, please let Tamara and the team know. Have a great day!
5/5
GoogleI have worked with them several times as a relocation agent. They are really helpful and trustworthy, especially Katie! I believe they also work with good landlords, therefore you don't have to worry about maintenance issues after moving in.
5/5
TrustpilotI have been served by xiaoyi from…
I have been served by xiaoyi from chestertons for more than 6 monthes. her reponse is always in time.her service is very good.
Hi Travis, thank you for your kind words about Xiaoyi - she'll be delighted to see this!
5/5
TrustpilotEasy process, great job!
Easy process, professionally executed and satisfied clients! Chestertons took my property on, and had 5 offers from multiple offices, within a few days. Reference process was smooth and overall it was a very satisfying process with no headaches. Highly recommend!
Thank you for the wonderful review
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