Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotShort notice move
Suzan, Matt and the rest of the team did a great job getting us set up on short notice. Prompt responses and attentiveness all around!
Ivan · 7 February 2024
Agent replied · 13 February 2025
Dear Ivan,Thank you for leaving us such a positive review. We are delighted to read that you enjoyed your experience with James Pendleton. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotSupportive and helpful
I was looking for a place in Sheen, and spoke with Kate Bennett, and she was delightful, organising extra viewings and helping us through what was an extended referencing process because of difficulties with our references. We’re very happy with the flat and the support that Kate provided.
Jesse · 24 December 2021
Agent replied · 23 October 2024
This is wonderful to hear, thank you for sharing your positive experience!
★★★★★ 5/5
TrustpilotI was desperate for a flat in the area…
I was desperate for a flat in the area I wanted and within the budget I had. Nishaad helped me find the flat I wanted within days and he was very very helpful. Additionally, he always replies to messages even if it’s not within his working hours.
Laila · 14 February 2022
Agent replied · 23 October 2024
We are so pleased to hear this! Thank you for sharing.
★★★★★ 5/5
TrustpilotChesterton South West Lettings - Kate
Finding a house and moving is stressful - particularly during lockdown. Kate was a pleasure to deal with. Always friendly, responsive & professional. She helped as much as she could, and we appreciated it.
Scarlett · 18 August 2021
★★★★★ 5/5
TrustpilotJack was awesome!
My interactions were all with Jack and he is phenomenol. So professional and caring during the whole process of renting....it was a pleasure to work with him.
Vidya · 23 December 2023
Agent replied · 23 October 2024
Hi Vidya, thank you for your kind review, we're happy to hear you had a phenomenal experience with Jack! Should you need anything in the future, please do not hesitate to reach out to us.
★★★★★ 5/5
TrustpilotThank you so much for Jenny's…
Thank you so much for Jenny's professional and sound service. She understood my needs and matched the deal as soon as possible. She is excellent on negotiation and execution with different parties. I will definitely consider to use her service again if I buy a second house.
Helen · 14 January 2022
Agent replied · 23 October 2024
Thank you for sharing your experience with Chestertons!
★★★★★ 5/5
TrustpilotChestertons
I very good experience all round with Niema Latif at Chestertons Renwals department. Thanks for all your help and handholding Niema.
Sarah · 15 April 2024
Agent replied · 23 October 2024
Hi Sarah, thank you for leaving such a positive review. We're happy to hear that Niema guided you through the process. Should you ever need any further help, please feel free to get back in touch!
★★★★★ 5/5
TrustpilotNiema Latif from Chestertons provided…
Niema Latif from Chestertons provided and excellent service renewing my tenancy. I highly recommend Chestertons.
Zoltan · 31 July 2024
Agent replied · 23 October 2024
Hi Zoltan, thank you for the great review. We are so glad Niema provided excellent service. Thank you for the recommendation, should you need anything else we will be happy to help.
★★★★★ 5/5
TrustpilotI had an incredible and seamless…
I had an incredible and seamless experience with chestersons especially with Dawn Cunningham. Even though I wasn’t in town, she went out of her way to make the whole process seamless and comfortable. She’s been incredible with all questions and problems I’ve had.
Aditi · 14 July 2022
Agent replied · 23 October 2024
Thank you for leaving your review! We are so pleased to hear this.
★★★★★ 5/5
GoogleFinding a new home can be an emotional and stress-inducing process, but we had an amazing experience working with Katie Baker. She was extremely kind, professional, thorough, and a pleasure to work with at all times. More importantly, she was always available, patient with our questions and listened carefully to our needs and requirements. She quickly understood what type of property we were looking for and came back with options that perfectly met our brief. We would highly recommend working with her!
Andrew · 11 October 2021
★★★★★ 1/5
TrustpilotAwful company
Awful company. Wouldn’t return my deposit. Avoid !!
Shane · 11 November 2024
Agent replied · 22 November 2024
Hi Shane, we're sorry to see you have left this review. In order for us to investigate this further, you should receive an email from Trustpilot asking for more details. As soon as we receive these, we will happily look into the situation for you.
★★★★★ 5/5
TrustpilotRental Search
Had a great experience with Chestersons thanks to the help of Juliette Dartois.
Liam · 22 August 2024
Agent replied · 23 October 2024
Hi Liam, this is wonderful to hear. Thank you for sharing your experience with Juliette and we wish you all the best!
★★★★★ 5/5
TrustpilotGive Lauren Christy a promotion!
Lauren Christy @ the S. Ken office helped us find our dream flat. We had a particular flat in mind and she was very professional and rigorous throughout our (long) search. Her passion for the industry and helping people really shun through. Thanks again, Lauren!
Michael · 12 March 2022
Agent replied · 23 October 2024
Thank you for your review Michael! We are so pleased to hear of your positive experience with Chestertons.
★★★★★ 1/5
TrustpilotVery bad service from the property…
Very bad service from the property manager, Angelina Malinina.
Gerda · 24 October 2024
Agent replied · 22 November 2024
Hi Gerda, thank you for your feedback. We understand you’ve had a chance to speak with Angelina over the phone and she's working to address and resolve the issues you raised and is committed to improving the communication going forward. Your experience matters to us and we’re here to ensure we get it right.
★★★★★ 5/5
TrustpilotJoyce Pau…
Joyce has recently taken over managing our property. She quickly grasped what work was needed, liaised with the tenants and arranged for workmen to be engaged.Well done.
Sarah · 15 November 2023
Agent replied · 23 October 2024
This is amazing to hear Sarah, thank you for taking the time to provide this feedback. Feel free to reach out to Joyce and the team if you need anything else!
★★★★★ 5/5
TrustpilotDelight to deal with
Chestertons and Tamara Price have been amazing in the search for a tenancy. Extremely responsive and transparent throughout the entire process. Easily one of the best Agents I’ve dealt with.
Edward · 31 August 2023
Agent replied · 23 October 2024
Hi Edward, thank you so much for your feedback. We're happy to hear Tamara and the Battersea team assisted you with your recent tenancy search! Should you need any future help, please feel free to reach out. Best wishes!
★★★★★ 5/5
TrustpilotWe had a great experience with Jack…
We had a great experience with Jack Osmond in buying a flat in Nell Gwynn House in Chelsea. He found us another flat almost immediately after we ran into survey problems on a previous flat that we had agreed to buy. His service and follow-up were exceptional.
Anonymous · 10 November 2021
Agent replied · 23 October 2024
Thank you for the five-star review!
★★★★★ 5/5
TrustpilotArsida was 10/10
Arsida at Chestertons went above and beyond to help us get into our new place so quickly, despite many issues she persisted and thanks to her efforts we are very happy with our new home! :)
Adam · 7 March 2023
Agent replied · 23 October 2024
Hi Adam, congratulations on your new home! We're happy to hear Arsida assisted you so quickly, despite some issues that may have popped up. Wishing you all the best!
★★★★★ 5/5
TrustpilotWe have dealt with this particular…
We have dealt with this particular Chestertons branch for 12 years now, and in all that time have had no reason for complaint. Any queries have been dealt with promptly and efficiently.
Yvonne · 30 June 2023
Agent replied · 23 October 2024
Thank you so much for the 5 star review, here's to another 12 years!
★★★★★ 5/5
TrustpilotRecommend Charlie (SW lettings)
Charlie from the lettings team (SW) is an absolute star. He was always responsive and available to talk and guided us through the whole process, from the initial viewing right through to key pickup. The Chestertons letting process is slick and cost effective too. I would definitely recommend!
Shanthan · 18 August 2021
Agent replied · 23 October 2024
Charlie will be very happy when reading this - thank you for your feedback!
★★★★★ 5/5
TrustpilotMy past experiences with Chesterton has…
My past experiences with Chesterton has been positive and rest assured. I was taken care of by your steamed team.The staff need to be praised for taking care of each client individually.
Baharak · 18 August 2021
★★★★★ 5/5
TrustpilotMatthew from SW Lettings
Matthew was helpful, friendly and clear from our first meeting to the handover. I would recommend Chestertons lettings and am very happy with the help and guidance Matthew and the team provided
Derek · 13 August 2021
★★★★★ 5/5
TrustpilotAbsolute pleasure!
Working with Chestertons has been an absolute pleasure! As as inventory company, our job can be very time critical when it comes to timings, Sarah, Madi and the rest of the team are always efficient. We look forward to continuing working together in the future!
Sean · 9 February 2022
Agent replied · 23 October 2024
Thank you for sharing! We are so pleased to hear this.
★★★★★ 5/5
TrustpilotMy wife and I had a great experience…
My wife and I had a great experience with Chestertons, specially with Imogen. She was truly prompt with our viewing requests and made us feel comfortable. I will definitely recommend Chestertons.
Customer · 7 March 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
