Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotVery disappointed with chestertons…
Very disappointed with chestertons agency, agent named Lauren didn’t show up for the viewing, didn’t even call me to inform, completely unprofessional even her WhatsApp picture is half naked in her bra,looks like something else but not real estate agent Also all viewings she could do only after 12pm
Vau · 29 January 2022
Agent replied · 23 October 2024
Thank you for getting in touch Vau.We sincerely apologise and take all feedback very seriously so we will action this immediately.In order to do this we will need your further contact details (i.e your address) which we have requested. Please accept this request so we can take action as soon as possible.
★★★★★ 5/5
TrustpilotGreat experience working with Basil and…
Great experience working with Basil and Cosmo from the lettings team in SW7. We have worked twice together in the last year and actually ended up not being in business on both occasions but their service was the best: thoughtful, responsive and to the point. Highly recommend them.
Antoine · 21 March 2022
Agent replied · 23 October 2024
Thank you for leaving your review with us Antoine!
★★★★★ 5/5
TrustpilotTop property manager
I have dealt with many property managers over the years and Vanessa at Chestertons is among the best. Always responds swiftly, acts effectively and sensibly. In sum, very happy how she’s looking after the place.
Marie · 5 March 2025
★★★★★ 1/5
TrustpilotThey increased our rent by £600 a…
They increased our rent by £600 a month, forcing us out to move out. On top of that came back with a £££ list of "repairs" such as £100 for 10 nails in the walls.
Elwira · 17 July 2023
Agent replied · 23 October 2024
Hi Elwira,Thank you for taking the time to leave this review. We're sorry to hear about your unsatisfactory experience with Chestertons. Please do respond to our request for more information so that we can investigate this matter.Many thanks,ChestertonsUpdated Rseponse:Hi Elwira, We appreciate you taking the time to share your concerns with us. We understand that average rents have significantly increased over the past year, with some cases seeing a rise of 25-30% - where possible we work with landlords and tenants to agree a term that suits both. Regarding end of tenancy dilapidations and potential deductions from your deposit, these matters are subject to the check-in and check-out reports, as well as mutual agreement between both parties. If you find yourself unable to reach an agreement with your landlord, there is a dispute resolution service available through the deposit provider. The details regarding this service were provided to you in the initial end of tenancy guidelines.We genuinely empathise with the challenges you have faced, and we sincerely wish you the best in your search for a new property. Should you require any further assistance or have any additional questions, please do not hesitate to reach out to us.Many thanks,Chetsertons
★★★★★ 5/5
Trustpilot5 Stars review for Chestertons - Andrew
Finding a flat could be very overwhelming. Andrew assisted me every step of the process especially the viewing and offer stages. He really understood my preference from the first call that i had with him. The best agency that I have ever dealt with; very professional and experience.
Adinda · 10 March 2022
Agent replied · 23 October 2024
Thank you for your review! We are so pleased to hear of your positive experience with Chestertons.
★★★★★ 5/5
TrustpilotJoyce Pau
I currently let my flat through Chestertons and Joyce has recently taken over managing it. She's been an absolute dream, polite, efficient and super helpful, she is a real asset.
Jack · 17 November 2023
Agent replied · 23 October 2024
Thank you for your feedback Jack, it's great to hear that Joyce has been an absolute dream to work with. Should you need anything else, please let us know. Best wishes!
★★★★★ 1/5
TrustpilotGreat letting, Poor management
Very good at letting the property, 5 stars for that. Howebver incredibly poor at managing maintenance of property - huge delays getting quotes or work done. Tenants very upset as well as us
Camila · 1 September 2023
Agent replied · 23 October 2024
Hi Camila, thank you for flagging this to us and we're sorry to hear your dissatisfaction with the service you've experienced. You should receive an email from Trustpilot asking you to provide further details. If you could please respond to this when you have a moment, this will help us follow up on your concerns with the relevant department.
★★★★★ 5/5
TrustpilotBest estate agent experience we've had…
Best estate agent experience we've had thus far. Stav and Olivia have been super responsive and helpful throughout (from the very beginning arranging flat viewings with us, helping us put in an offer, and answering and solving any queries we've had about the property). Would definitely recommend Chestertons to family/friends!
Isabel · 10 November 2021
Agent replied · 23 October 2024
Thank you for sharing!
★★★★★ 5/5
TrustpilotToby and Suzan have made the process…
Toby and Suzan have made the process for signing a new property very easy in a time where the rental market can be very stressful Swift responses to emails and calls
Roisin · 19 October 2023
Agent replied · 6 February 2025
Dear Roisin,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 4/5
TrustpilotGenerally good
Generally good - dealt with many people and departments all pretty helpful and responsive. I was particularly impressed by Sarah Norton who helped and explained what I needed to go forward with the let, EPC reports, inventory etc.. Very helpful and swiftly done.
Gina · 12 October 2022
Agent replied · 23 October 2024
Hi Gina, thank you for taking the time to leave this review, we are very happy to hear that you've received good service. Please don't hesitate to get in touch if you need anything else!
★★★★★ 1/5
Trustpilotdon't use these guys if you want to…
don't use these guys if you want to rent In putney, they are incredibly lax and incompetent, rented through them for approx 18 months, took ages to get faults fixed at various times in lease now can't get my deposit refunded
Peter · 25 December 2022
Agent replied · 23 October 2024
Hi Peter, thank you for replying to our request for further details, so that we could investigate this for you. After speaking with our Head of Property Management, they would like to apologise for any inconvenience caused and have confirmed that they are actively chasing your previous landlord for confirmation on the release of your deposit. Once this has been received, we will return your funds as soon as possible. Should you have any further queries, please do not hesitate to reach out to us by emailing social@chestertons.co.uk and we'll be happy to help.
★★★★★ 5/5
TrustpilotExcellent service and friendly staff
Excellent service and friendly staff. Special thanks to Bronte, who accommodated us on the viewings and provided us with constant updates throughout the process. I would highly recommended them!
King · 20 July 2022
★★★★★ 4/5
Trustpilot26 Cumberland Mansions
We had a good experience with Chestertons so far. Moving into the property and signing the contract was pretty straightforward. My only concern is that I've complained about a few things that needed to be renewed in the house a few months back and no one took action.
BB · 18 February 2022
Agent replied · 23 October 2024
Thank you for sharing your experience with Chestertons, we appreciate your feedback. If you still have any unresolved issues, please accept our request for your contact info so that this can be addressed as soon as possible.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service I have been using CHESTERTONS for more than 20 + years
Yilmaz · 2 October 2024
Agent replied · 23 October 2024
Hi Yillmaz, thank you for the great review. We appreciate you using Chestertons for 20+ years. We are always here to help.
★★★★★ 1/5
TrustpilotExtremely unprofessional
Extremely unprofessional, do not use Chestertons if you are a prospective tenant. Company did not turn up to check-in appointment (to deliver keys), don't answer emails and sends aggressive emails whenever they want something. Will never rent an apartment through this agency again.
Truls · 25 September 2022
Agent replied · 23 October 2024
Dear Truls, we are very concerned by your review and would like to investigate this matter further. We will be sending you a request for contact information, if you could please complete this.Thank you
★★★★★ 2/5
TrustpilotLethargic service
This company does not nothing for tenants after moving in and are extremely unresponsive when it comes to returning deposits. I had to email the landlord directly to get my deposit returned. It took over 5 weeks to get my money back.
AS · 1 November 2022
Agent replied · 23 October 2024
Hi there, we're sorry to read of your experience and thank you for responding to our request for further details. We have escalated this to our Property Management team for further investigation and will provide you with an update shortly. ___Updated Response:Hi AS,Thank you very much for your patience whilst we investigated this matter. Unfortunately the process was delayed by the landlord review when you moved out, and the further discussions between them and yourself to resolve a disagreement around charges. Rest assured, we tried our very best to speed up this process and release your deposit as quickly as possible, sincerest apologies if it seemed like we were unresponsive, that’s certainly not how we want our clients to feel. We wish you all the best, and please do not hesitate to get in touch if you need any further assistance.
★★★★★ 5/5
TrustpilotJuliette Dartois provided an amazing…
Juliette Dartois provided an amazing experience whilst I was doing my apartment search. Highly recommend!
Himi · 26 August 2024
Agent replied · 23 October 2024
Hi Himi, we love feedback like this! Thank you for sharing your experience with Juliette and we wish you all the best for the future!
★★★★★ 5/5
TrustpilotHad a great experience working with the…
Had a great experience working with the JP team (especially suzan & Matt)! They are super speedy at responding & very helpful as well as thorough!
Philly · 29 January 2024
Agent replied · 6 February 2025
Dear Philly,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Matt will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotXiaoyi Fan
We've had a great experience dealing with Chestertons Docklands and wanted to recognise Xiaoyi Fan for her excellent service.Xiaoyi's professionalism and genuine care for her clients is much appreciated.
Agathe · 19 November 2023
Agent replied · 23 October 2024
This is so lovely to hear Agathe, thank you for taking the time to leave a review for Xiaoyi!
★★★★★ 5/5
TrustpilotVery willing and helpful service
Very willing and helpful service. Called me back within 5 minutes after I left a message.
Elizabeth · 2 August 2024
Agent replied · 23 October 2024
Thank you for the review Elizabeth - we're always happy to help!
★★★★★ 5/5
TrustpilotNew flat
Carl and Josh helped me get some stuff fixed on my new flat very quickly !
Consumer · 23 September 2025
★★★★★ 5/5
TrustpilotHigh quality
Katherine Ma is very good, highly effectively helping me find room which is suitable for me~
Zhiying · 1 August 2024
Agent replied · 23 October 2024
Hi Zhiying, thank you for the great review. We are so thrilled to read that Katherine helped find you a suitable room. Should you require any further assistance, we will be happy to help.
★★★★★ 1/5
TrustpilotSTAY AWAY FROM THIS COMPANY
Extremely unprofessional. My landlord uses this company to manage his property, however the property manager assigned to the property does not answer emails. 6 months later, still no answer despite several follow-ups. Do not rent/buy from this company.
Peter · 4 March 2023
Agent replied · 23 October 2024
Hi Peter, we're sorry to see you have left us this rating and thank you for providing us with further information privately. Based on the details you provided, we are having trouble locating you within our system. Please could you email social@chestertons.co.uk with the address in question so we can assist further? We look forward to hearing from you.
★★★★★ 5/5
TrustpilotCas from the little Venice office was…
Cas from the little Venice office was totally fantastic, she went over and beyond what most agents would do, even working after hours to secure me a deal. She wasn’t pushy as I’ve experienced some agents to be. I cannot rate her highly enough. She is an asset to the company
Lisa · 21 June 2021
Agent replied · 23 October 2024
Thank you for the five star review, we've shared this with Cas in Little Venice and she sends her best wishes and thanks!
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