Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI contacted Chestertons and Kieran trow contacted me for a property in SW10 he was very professional and responsive at the beginning when we got to the referencing which didn’t even begin he stopped communicating with me and each time I did he didn’t reply and at some point he did but with a negative attitude. He even told me that the landlord stoped talking to him which was very funny and unprofessional I do believe that he was not man enough to tell me that the landlord didn’t like my profil , would I recommend this branch certainly not . So go elsewhere. I did find an amazing property in south ken however do not deal with them .
Tanya · 11 October 2020
★★★★★ 5/5
TrustpilotTenancy & Renewals Consultant
Suzan who has been dealing with my incoming tenants has been superb. She is highly efficiant, helpful and friendly. I would reccomend Pendletons to anybody.J Fine
Jeff · 25 August 2023
Agent replied · 6 February 2025
Dear Jeff,Thank you very much for leaving us such a wonderful 5* review. Suzan will be delighted with your feedback, as are we. Customer service is so important to us and we pride ourselves on providing a first class service to our clients; when this is appreciated it makes all of our efforts even more worthwhile.We look forward to working with you and thank you once again.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, and always want to help. Very pleased, and always ready to listen and help. Both Stephen and Hugo are reliable and helpful. I can't fault them.
Mahamood · 1 July 2023
Agent replied · 23 October 2024
Thank you for leaving us a 5 star review - so pleased to hear how helpful Stephen and Hugo have been
★★★★★ 5/5
TrustpilotLandlord support
Graham @ Chestertons has been a steady voice of reason, supporting me on many occasions as a landlady, from dispute resolution, understanding complex legislation and supplier negotiations. I have truly valued his support which has been invaluable over the last year.
Caroline · 16 February 2022
Agent replied · 23 October 2024
Thank you for your review Caroline! We are so pleased to hear this.
★★★★★ 5/5
TrustpilotI have worked closely with Marianna…
I have worked closely with Marianna over the last year - she has been incredibly professional throughout and a pleasure to work with
Ben · 5 November 2023
Agent replied · 23 October 2024
Hi Ben, thank you for taking the time to leave a review for Marianna. It's great to hear that she's been a pleasure to work with!
★★★★★ 5/5
TrustpilotChestertons 5 star rental management
Chesterton have managed my rental property for over 10 years. They have done so efficiently and professionally, removing and stress form the letting experience.
Lucy · 12 October 2023
Agent replied · 23 October 2024
Thanks Lucy, we're really happy to have been working with you for so long. Have a great weekend.
★★★★★ 5/5
TrustpilotGreat service
Great service, really appreciate our manager Kyle Whittaker. Fast very good at reaction. There’s been 2 times we asked for assistance. It was immediate.
Антон · 12 October 2023
Agent replied · 23 October 2024
We're so pleased to read this, thank you
★★★★★ 4/5
TrustpilotNatasha Evans review
I have found dealing with Natasha Evans a breath of fresh air. She is professional, responsive and reliable and I highly recommend her.
Sally · 3 November 2023
Agent replied · 23 October 2024
Thank you very much for the review Sally
★★★★★ 5/5
TrustpilotGreat service & excellent rents achieved
We've had a great service from Gary & Zoe at Chestertons SW Lettings. They've managed to find us two sets of great tenants at some of the highest rents in the area. Very efficient and courteous, would recommend them to anyone.
Nathalie · 3 February 2022
Agent replied · 23 October 2024
Thank you for sharing!
★★★★★ 5/5
TrustpilotFantastic work, helpful, speedy and costs well managed
Fantastic work by Colette O' Sullivan to speedily arrange electrical work which needed doing at our property, efficient, helpful and cost-effective, thank you!
Zoe · 1 November 2023
Agent replied · 23 October 2024
Thanks so much Zoe - we're always on hand should you need us!
★★★★★ 5/5
TrustpilotTamara Price from South West lettings…
Tamara Price from South West lettings was very helpful in helping us with our property search. She responded quickly to help book viewings as well as suggesting other potential properties that met our search criteria. She was then very supportive through the offer process.
Ed · 3 August 2021
Agent replied · 23 October 2024
A positive customer experience is our upmost priority, so it is great to receive such positive feedback.Thank you from Tamara and the Chestertons team.
★★★★★ 5/5
TrustpilotTamara Price
Tamara Price, was really helpful in our search for a property and helped use get one across the line. Was always very punctual and gave us great guidance to help us get there property we most wanted
Harry · 12 August 2022
Agent replied · 23 October 2024
Thank you for sharing Harry!
★★★★★ 5/5
TrustpilotMy review is for Sharn who has been…
My review is for Sharn who has been extremely helpful and understanding. She quickly sorted out a mess I'd made and has been really patient with me.
Hiromi · 4 March 2025
★★★★★ 5/5
TrustpilotGreat job by Max West
Great job by Max West. He made the renewal of my tenancy agreement a swift and easy process.
TomSchieber · 19 February 2024
Agent replied · 23 October 2024
Hi Tom,Thank you for the great review. We are glad Max was helpful and made the process easier for you. Best Wishes!
★★★★★ 5/5
TrustpilotHelpful estate agents who quickly…
Helpful estate agents who quickly helped me find a flat for me and my cat!
Anna · 19 April 2024
Agent replied · 23 October 2024
Hi Anna, congratulations on your new home! It was a pleasure to find somewhere for you and your cat. Should you need any further help, please do not hesitate to get back in touch.
★★★★★ 1/5
TrustpilotUtterly incompetent
Utterly incompetent. Cash buyer for a flat and they will not respond to repeated viewing requests. Fulham branch I would avoid like the plague. If I was the seller I would replace them immediately
Raga · 22 November 2024
★★★★★ 5/5
TrustpilotJuliette dartoix was very helpful
Juliette dartoix was very helpful. Great experience !
Cecile · 19 August 2024
Agent replied · 23 October 2024
Hi Cecile, thankyou for the great review and kind words. We are so glad Juliette was helpful and made it a great experience. Should you need any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotThey rent my flat out brilliantly
They rent my flat out brilliantly - I do literally nothing and everything is sorted for me. Rent on time and they're charming.
Mr · 17 October 2023
Agent replied · 23 October 2024
Hi Dominic, we really appreciate your feedback and thank you for choosing Chestertons to manage your flat. If you need anything else, we're only a phone call or email away.
★★★★★ 1/5
TrustpilotIf i could rate zero i would
If i could rate zero i would. They are completely negligent. Ive never wished to sue anyone before dealing with this company. Now, I want to sue all of them.
Melissa · 4 April 2023
Agent replied · 23 October 2024
Hi Melissa,Thank you for taking the time to leave a review. We're sorry hear about your unsatisfactory experience with Chestertons. Please do respond to our request for more information so we can investigate and raise this with the appropriate team. Many thanks,Chestertons
★★★★★ 5/5
GoogleGood service and very professional. Dealt with Kieran and his communication was good and he kept me well informed throughout the process. I would have no reservations about using them again.
Matt · 11 October 2020
★★★★★ 5/5
TrustpilotReally good support for transaction
Really good support for transaction . Efficient and reliable .
Consumer · 12 July 2024
Agent replied · 23 October 2024
Hi there, thank you for leaving a review for the team. Should you need anything else, please feel free to reach out to us. Wishing you all the best!
★★★★★ 5/5
TrustpilotTom H of the South Ken office is…
Tom H of the South Ken office is excellent. He is incredibly helpful, proactive, charming and an excellent negotiator. Nothing is too much trouble for him, and he really made the whole letting process seamless and stress-free. Thank you!
Francesca · 11 April 2022
Agent replied · 23 October 2024
Thank you for the wonderful review!
★★★★★ 5/5
TrustpilotMy first impressions of Isaiah Samuels…
My first impressions of Isaiah Samuels who has just started managing my rental flat are very good.
Mr · 27 February 2024
Agent replied · 23 October 2024
Hi Robert, thank you for sharing your experience with Isaiah, he'll be delighted to read this. Please feel free to reach out to him if you need anything else. Best wishes!
★★★★★ 5/5
TrustpilotVery responsive
Very responsive, personable and knowledgeable regarding the local market. Represented our interests well and didn’t just keep eyes on the commission. Super professional, organised and diligent.
Mark · 27 July 2023
Agent replied · 23 October 2024
Thank you for the 5 star review Mark!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
