Trusted Agent profile · Kensington and Chelsea
★★★★★
76 reviews across 3 platforms
10 Clarendon Road, Notting Hill, London, W11 3AA, Kensington and Chelsea, W11 3AA
Century 21's office in Kensington and Chelsea, at 10 Clarendon Road, is rated 2.1 out of 5 across 76 reviews on three platforms, including 9 Google reviews rated 4.1.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
1/5
TrustpilotLeft awaiting an answer
Wanted to view a property they had for rent, we have a pet and just wanted to know if the owners would allow. Never got an answer, just ignored - RUDE. This then makes you wonder if you did rent from them and needed assistance how quickly they'd react. Even if a call to us had said we cannot get an answer to your question from the owners at least that would of been better than being ignored. Based on this I'd say avoid - Peterborough branch.
1/5
TrustpilotReading brunch! No quality, just excuses!
Reading brunch! So agent assume that previous tenants did not know how to use central heating (well as he), so is fair to not maintenance it (just switch it on) and be sure that property is in right condition for tenants and landlord. As he said I’m not engineer. He inform us that everything is fine it’s just tenants can’t set it. People who live in that flat before was an older couple with poor English so they betrayed their trust. Now we 3th months during winter without help from them carrying the radiator from room to room. Unprofessional low quality sad stain on company opinion. In contract you got duty to maintenance the garden and take responsibility for all equipment which they do not check.I’ll believe it’s a scam.
1/5
TrustpilotBedford Branch Absolutely Useless
Absolutely useless. Bedford branch under new manager but remain completely void of organisational skills, fail to respond to phone calls, or emails. Still sending quite threatening sms demands for rent payments, despite the fact property was vacated and appropriate notice given at the end of tenancy. Have tried repeatedly to get them to stop but they ignore all efforts. They just don't give a damn. Do NOT use these agents. Read the reviews, they are almost universally slated!
1/5
Trustpilothouse was left absolutely spotless and…
house was left absolutely spotless and in perfect condition I have a video as proof because I know what these company's are like, but yet this poor excuse of a letting agent have provided for keeping my disposit is disgusting I would not recommend using century 21 as they up the rent when your tenancy is up and pointing out pathetic things to keep your deposit, my mother is a landlord with multiple propertys and would be more than happy if she received her property back in the way i left century 21s property they give poor excuses like the smoke alarm battery is dead and a missing light bulb and dust on radiator cap and just general wear a tear which they higher a trade man from a third party company instead of letting have access to the property to fit a new battery and replace a light bulb and wipe dust of radiator cap avoid at all costs
2/5
TrustpilotAmateurs
My partner emailed regarding a property to let, they said they would contact her, they didn't. She rang them a few days later, still no contact from them. I emailed them and got a response within the hour. Working 12 hours, 5 days a week Its hard to view a property on an estate agents 9-5, the first person i dealt with weren't willing to accommodate this saying that 5pm is the last time they can really do and they don't work weekends. Booked for 5pm on a weekday. got the time off work to only get a call 15 minutes before saying that no one would be available as the viewing wasn't booked in properly. Re-arranged for a Saturday at 11am (even though they don't work). it got re-arraned again for the afternoon and the agent was still late. I understand that you might not make commission on a letting. but we definitely won't be going to Century21 for buying. amateur
5/5
TrustpilotPETERBOROUGH OFFICE
We recently rented a property with Century 21, I could not be more impressed with Ben and Nicole, both have gone out of there way to assist our move at such a stressful time. All emails / phone calls answered and dealt with virtually immediately. We had a minor issue with the cooker hood and shower and a tradesman was knocking at the door within an HOUR! I would highly recommend using them....
1/5
TrustpilotThe private landlord didn’t even get…
The private landlord didn’t even get my roof fixed when I told him it’s leaking this was before Christmas and it’s still leaking now and there damp there too now and I told him on the 24th July 2021 am giving the property up and now he’s expecting me to have all my stuff out and he’s on about changing the locks am not happy at all
1/5
FacebookWe are having trouble with the Halifax branch and the disgusting way we are being treated after the death of our daughter in a century 21 property contacted head office who haven’t even had the decency to telephone us
Good afternoon Diane, thank you for your contact. I appreciate that this is a very difficult time and would like to take this opportunity to apologise on behalf of the franchised office. My colleague did respond to your email directly on Wednesday, we can only apologise if this did not reach you. We will make direct contact with you again today. Kind regards Century 21 UK
1/5
TrustpilotIncompetent Halwits
DO NOT. I repeat DO NOT make the same naive mistake that I made and deal with this incompetent company. I’ve had issues after issue since picking up my key. Now they’re expecting me to pay over £500 to get out of a lease that they are not upholding. Absolute bunch of inadequate halfwits. Wish there was a -5 option
1/5
TrustpilotAppalling service
Appalling service. Called them four times over a one week period to arrange a viewing. Each time they said they would get someone to call me back. They didn’t and not once apologised for the poor service. Sent an email complaint to their head office but had no reply to this either. Have now given up trying to view this property.
1/5
TrustpilotDon’t use this company
Don’t use this company. Their dishonesty with invoicing when challenged resulted in an unprofessional response from a very rude woman.
Good morning, I am sorry to hear this has happened. All our offices are franchised and we take poor service seriously. Could you please send an email to info@century21uk.com with your details and the office you dealt with in and i can look in to this. Regards, Sam
1/5
TrustpilotAwful and unprofessional
Awful. Arranged a viewing. Called up the day before to check the viewing was still going ahead and was told that it was. I arrived at the property, waited over an hour calling the office. It went straight to answering machine. Next day no apologies - nothing! Completely unprofessional and a waste of time. Avoid at all costs.
1/5
TrustpilotThey are very unprofessional
They are very unprofessional . They asked me come at exact time for the viewing ( not flexible) but they didn’t show up at all in the location.
1/5
TrustpilotTried renting 2 properties from them
Tried renting 2 properties from them. Dont have a clue what they are doing. never ring you back and ignore emails. i even paid a deposit and they cant tell me when i can move in!!! Very poor service and its very annoying that i have to chase them up 3 times a day to get anywhere
1/5
TrustpilotMaidstone Branch Poor Customer Service
Briefly used Century 21 in Maidstone to try to sell my flat. No feedback on any viewings and no follow up when contacted. Very disappointing overall service. Unfortunately as I was talked into going with them as a multi agent sale it cost me with no return on my money. I wouldn’t consider ever selling with Century 21 again!
4/5
TrustpilotMy experience
My experience with century 21(Maidstone) is good so far,friendly staff,great communication.We viewed the property we liked,,meet the landlord in person,all paperwork went smooth,got the key and we are ready to move in.Lets see how it will go through the year.L.
1/5
TrustpilotShocking agency with bad tactics and…
Shocking agency with bad tactics and many lies there reviews on google are all fake stay well away
1/5
Trustpilothouse selling
this company, steer clear !, bad experience, pushy all the way, with only their own gain at heart,really inexperienced staff,id been with this company to sell my house 1 yr with nothing positive, soon as i exchanched to the nxt company i'd sold my house within a wk, goes to show.
5/5
FacebookSuperb Management, great service, best company to work with 👍👍👍👍
Very poor customer service I was enquiry about to buy a property with your company. but I received the email below and I must say that I am really shocked. ============== Hello, Are you able to send proof of funds and proof of ID before we can start viewings? Kind Regards, Amie Tyler CENTURY 21 DONCASTER ============== PLEASE AVOIDE
5/5
TrustpilotI have had the best experience ever
I have had the best experience with century 21. We went through the worst nightmare especially going through the interest hike.
1/5
TrustpilotSuch a bad and rude services
Such a bad and rude services. Just because we are in need of something it doesn’t means they can take advantage of us. Saying it again and again. Such a bad service you’d never experience worse than this one
1/5
TrustpilotWas thinking of moving to Babylon
Was thinking of moving to Babylon, but what I’ve heard about how despicable Mary Adams and century 21 are, I’ve had to change plans.
4/5
TrustpilotWeybridge office
I used the weybridge office and Grant and Jo we’re very nice and always communicated with me regularly. They kept me up to date on the sale of our house and we’re always open and honest.
1/5
TrustpilotFiona 07488715525 rogue landlord…
Fiona 07488715525 rogue landlord in Bedford Century 21
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Century 21's Kensington and Chelsea office has 76 reviews across three platforms: 9 on Google, 6 on Facebook (across the whole business), 61 on Trustpilot (across the whole business).
Century 21 Notting Hill is rated 2.1 out of 5 across all 76 reviews, and 4.1 out of 5 on Google from 9 reviews.
Century 21 Notting Hill, 10 Clarendon Road, Notting Hill, London, W11 3AA, Kensington and Chelsea, W11 3AA.
