Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid this letting agency if possible
Avoid this letting agency if possible. Incredibly vague with details, lots of miscommunication and very slow to process deposits and paperwork. Paid a deposit, submitted lots of paperwork and then heard nothing back until we were suddenly told that someone else was going to take the flat unless we paid more, basically extortion as this shouldn't really be allowed as it negates the purpose of a holding deposit. When we moved in we were only provided with one key, and after two weeks of asking, they eventually got round to giving us another, only after I highlighted that failing to do so may constitute breach of contract as it was essentially withholding access to a property and facilities that we were currently paying for.
N/A · 14 February 2026
★★★★★ 1/5
TrustpilotPoor Transparency of Let only Fees BEWARE
I instructed Century 21 Royale Surbiton on a Let Only basis. During the sales process, the Let Only/Tenant Find service was presented to me as "6% + VAT paid once upfront", and my understanding from the documentation provided was that this was a one-off fee for securing a tenant.
Ava · 25 July 2026
★★★★★ 1/5
TrustpilotCentury 21 Bedford is a scam
Century 21 in Bedford is ran by a scam lord not a landlord, they steal deposits, refuse to provide heating. They will happily illegally let flats with damp, mould and fungus growing in the floors. They refuse to repair anything properly and don't use qualified people to do the repairs.
Andrew · 25 July 2022
Agent replied · 23 October 2024
Good afternoon Andrew,
I can only apologise if you feel you had an unfair experience each branch is an indepentently owned and operated franchise.
I have since spoken to the branch who mentioned you left the apartment a number of months ago due to needing a bigger apartment but they mentioned that the issues you experienced were repaired for you during the tenancy. I am happy to discuss this with you if you prefer?
Regards,
Sam.
★★★★★ 1/5
TrustpilotHorrific experience
Horrific experience. Used the Cobham branch back in 2024/25 and the deposit was taken by Dylan and never returned. He had not put into the Mydeposits scheme as per contract and now we are missing over £1200.
Customer · 10 April 2026
★★★★★ 1/5
TrustpilotFake Google review
Hi this is Australia, the 21 century hills district, they monitor the Google reviews, whenever they can guess the person leaving bad review or 1-3stars, the principal threatens the person to be sued unless the person put them down asap. Hey Mr M, B! You are not Kim jeong eun, Australia is not North Korea. Australia is a democracy nation, you cannot stop my freedom of speech and words to express through true experiences. I know why you have 4.7 Google review overall, because you threatening people
XxBubblesxX · 22 April 2021
★★★★★ 1/5
TrustpilotMark asked us to do some work for them…
Mark asked us to do some work for them in Chalfont St Peter, did not pay and then closed down. Warning is not to give them credit. We have sent reminders Etc but not replys.
Greenfield · 22 October 2024
★★★★★ 5/5
FacebookReal Estate consultant, 62 years old, married and with two children of 32 and 39 years, respectively.
The taste for management, but mainly by the interaction with people and the taste of being able to help develop the potentialities of others, led me to perform functions in the areas of human resources and finance and, at the same time, develop activities Business in the areas of consulting and accounting.
In addition to all these activities I exercised municipal functions during two mandates as vowel and substitute of the President having under my responsibility the Treasury, human resources and housing.
Being collected as ENI to perform activity in the insurance area, I embraced the project of CENTURY 21, which allowed me to achieve personal fulfillment and contact with people.
I have guided all my personal and professional life, based on ethics, professionalism, competence, responsibility and, still, in the individual respect of people.
These were the values I found as a motto in the 21st CENTURY (Alvaliving).
People, people,
António · 10 June 2019
★★★★★ 1/5
FacebookI have been renting for 14 years in the UK and century 21 Slough is perhaps the worst estate agent I have come across in my life.
I was shown a new one bed flat and it was empty, When asked about furniture i was told that it’s a ‘luxury’ flat and furniture will be very good and similar to the picture they put on the website from the Showhome. But when I got the keys, the furniture was almost ‘cheapest possible’ one can buy and not only that it’s still missing few things. When I complained them about it they say you should speak to landlord. Which is completely unfair as first they told me to move in and furniture will soon be completed. Also, it’s not a maintenance matter but I was told a lie by the agent. I feel cheated.
No ethics at all !
Unfair and Unjust !!
Puneet · 2 February 2019
★★★★★ 1/5
TrustpilotAvoid
Just recently rented a property with century 21 (peterborough) trying to get Information, housing issues sorted or even trying to talk to the one person you need to is impossible. Everyone just fobs you off you wait days for a call back or reply. I regret getting a rental through this company and at the point i have been moved in a week and ready to find a new house due to the service. It's shocking.
Chloe · 20 December 2022
Agent replied · 23 October 2024
Good morning Chloe, i have spoken to the office about your review and they have assured me that they have made contact with you. They have sent their apologie as the property manager was out on inspections and couldn't come back to you sooner than he did.
★★★★★ 1/5
TrustpilotThe manager and employees at century 21…
The manager and employees at century 21 are a bunch of rude, incompetant , money grabbers. They tried to charge me £1008 when I left my property. My property was left in excellent condition. New kitchen floor. New living room carpets. Do not rent a property from this company. That is so so bad what they tried to do to me.
Rebecca · 17 January 2022
★★★★★ 1/5
TrustpilotThieves
Thieves, i have lost all my money with them. Specially Alberto
Pedro · 1 October 2025
Agent replied · 22 October 2025
Good morning. As there is very little context in this review could i please request more information about this review to be sent to info@century21uk.com so we can look in to it further?
★★★★★ 5/5
TrustpilotI dealt with Sunny from Goodmayes…
I dealt with Sunny from Goodmayes branch and found him very helpful throughout. From viewing the property within one hour we had gone to the office done credit check and all other paperwork deposit etc. He said a new kitchen would be fitted in 5 days plus all other jobs and it was even better than I hoped.
Bob · 27 September 2021
★★★★★ 1/5
FacebookI was supposed to meet the agent yesterday as I fixed an appointment the day before. He never showed up and he didn't send any cancellation email. He didn't contact me and, on top of that, he either disconnected the phone or blocked my call. This is a clear example of a non professional team who doesn't care for their customers. Seriousness and competence are by far the worst ever experienced. I am happy not to consider any of the housing opportunities of this agency. Stay away from this, not recommended at all!
Matteo · 18 September 2019
Agent replied · 26 November 2025
Thank you for your feedback. I can only apologise if you have received a poor service from one of our franchised offices. All Century 21 UK offices are independently owned and operated businesses, however, we take customer service very seriously and would welcome the opportunity to look into this further with the office concerned. Could you therefore email with further details and your contact information to info@century21uk.com kind regards Century 21 UK
★★★★★ 5/5
TrustpilotMaidstone Branch
Maidstone BranchI cannot thank Century 21 enough especially Peter Lott. We had a few bumps along the way but Peter was always on the end of the phone for us and worked tirelessly to ensure we got our little bungalow which we absolutely love. We used this company for our buying and selling and would recommend them to anyone.
MRS · 24 February 2021
★★★★★ 1/5
TrustpilotIllegal eviction! And all belongings disposed
Moved into a studio flat in Bedford at the beginning of October. Signed an assured shorthold tenancy agreement. I went away on the 22nd of to December to spend with family. I came back to the property in the 3rd of January. The hotel style keycard would not let me into the flat. I called Fiona (Aka Amna) who is the wife of the landlords son and acting as an agent. Fiona answered my call and After explaining my situation. She started to laugh and then started to swear . I explained I've got nowhere to go it's 9pm she just swore and like laughed like a child. She then told me all my belongings were thrown in the bin a week ago I checked and didn't see any belongings. . I've been made homeless with no legal prossess followed. Ally possessions thrown in the bin and unrecoverable.
Watib · 5 January 2024
★★★★★ 5/5
TrustpilotAgent Abhi is a true professional
Agent Abhi is a true professional, unique approach to the client and quick resolution of any issues! Highly recommend!
Дмитрий · 6 August 2024
★★★★★ 1/5
TrustpilotAvoid at all costs!
Toowoomba Office staff are rude, argumentative, openly hostile & will use intimidation/threats regularly. When asking questions you can expect to be lied to, harassed and essentially blackmailed into an agreement that won't help & Century 21 won't bother to action on their end anyway. Double check your invoices! Everything is overcharged & padded out!Would never recommend.
Deraj · 3 December 2020
★★★★★ 1/5
TrustpilotAwful customer service
Wow I came in here after having a bad experience with sales staff for lettings. Rude, no customer service at all! They even gave me complaints number and e-mail as if they didn’t really care. So feel as no point of complaining as judging by all the comments both in hs is going to happen.
Suz · 22 October 2022
Agent replied · 23 October 2024
Good Morning, i am so sorry to hear you have experienced this. All of our offices are franchised and this service certainly does not reflect the standard we set. Could you please let me know which office you dealt with and your details in an email to info@century21uk.com and i can look in to it.
Regards
Sam.
★★★★★ 1/5
TrustpilotCommunication is absolutely terrible
Also known as Symonds and Greenaway at least in Peterborough. They very rarely answer their phone. You can leave messages for them to call back, but they won't call you back. When you do speak to them, they will tell you they'll call you back with information on a property you inquired about... they will not. They do not reply to emails. Communication is just terrible all around.
Head · 10 February 2024
★★★★★ 4/5
TrustpilotPaulina at Century 21 Goodmayes
Paulina at Century 21 Goodmayes has been very good since they took over management. Fast, efficient and via the whatsapp group she started always on call.
Richard · 30 August 2023
★★★★★ 1/5
TrustpilotEnquired about a rental which was…
Enquired about a rental which was advertised as pets accepted, phoned up, sorry no pets accepted. Passed through to another person, he said the landlord would allow 1 cat, but wouldn't check if he would accept 2. Very dismissive, very rude, felt like I was committing a crime or something by enquiring. After the phone call, the ad changed within 5 minutes and removed pets allowed! Even though they said 1 would be allowed. So they are robbing people with pets of opportunities, not because landlords don't mind, because they do.
Daniel · 9 February 2023
★★★★★ 1/5
TrustpilotGreedy and rude staff, broke the contract
I hope this review is helpful to some, especially young people moving out for the first time. Sorry it’s so long, but that’s how awful Peterborough's Century 21 is. This company have failed me time and time again. I tried to give them the benefit of the doubt and bite my tongue because I was so excited to just move out of my family home and gain some independence, I saw everything through rose tinted glasses.
GS · 10 October 2022
★★★★★ 1/5
TrustpilotI’m purchasing a property through…
I’m purchasing a property through Century 21 in Peterborough and I have to say they are indeed incompetent and rude. The communication is the worst I’ve ever experienced with estate agents. Since my viewing and then subsequent acceptance of offer back on 2/3 Feb I’ve had no communication from them at all. Only when I’ve called have I managed to get some answers to my questions. Really disappointed at being treated this way especially with snarky comments from some of the staff.
LT · 7 March 2022
★★★★★ 1/5
TrustpilotAvoid this rental agency (Victoria…
Avoid this rental agency (Victoria branch) if you can.
CB · 3 November 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
