Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe visited this real estate agency in the Earl’s Court area and were extremely happy with the service. The staff were incredibly friendly and professional, special thanks to Lihe, who worked closely with us.
She quickly found and suggested great options, and we had our first viewing the very next day. Lihe was always available, explained everything clearly, helped us negotiate the price and documents, carefully listened to our needs, and supported us at every step.
Her professionalism, dedication, and genuine willingness to help were truly outstanding. Thanks to her, the whole process was smooth, stress-free, and enjoyable.
The service was truly impressive, this is one of the best real estate agencies we’ve worked with, and we highly recommend them!
Катерина · 17 February 2026
Agent replied · 17 April 2026
Thank you so much for your kind review! We are thrilled to hear that you had such a positive experience with our real estate agency in Earl's Court. We are proud of our friendly and professional staff, especially Lihe, who worked closely with you to find your perfect property. We are glad she was able to make the process stress-free and enjoyable for you. Thank you for recommending us. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWorked with Lihe at Barnard Marcus to help secure a property in Earl’s Court! Honestly been a great experience so far, I’m moving from the US and she was incredibly helpful when it came to sorting out all the logistics I’d need in order to get set up, actively followed up with me while I was abroad (when tbh most other estate agents were largely non responsive the second they heard I’d need a virtual viewing cause I’m not physically in the UK), and ultimately secured where I’m living right now with her help. Would definitely recommend :)
Crisk · 17 September 2025
Agent replied · 8 October 2025
Hello Crisk,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Lihe was able to assist you effectively, especially with the challenges of moving from the US. Your recommendation means a lot to us.
Best wishes,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI had a fantastic experience working with Barnard Marcus Estate Agents in Earls Court. From the very beginning, the service was professional, efficient, and genuinely supportive. I was fortunate to be assisted by a very responsible and attentive agent, Lihe really went above and beyond to help me find the right place.
She took the time to understand exactly what I was looking for and presented me with several suitable options that matched my preferences and budget. Communication was always clear and timely. Every question I had was answered patiently, and I never felt rushed or pressured throughout the entire process.
What impressed me the most was her dedication. Even when there were some unexpected delays and complications, she remained calm, proactive, and solution-oriented. She followed up regularly, coordinated with the landlord, and made sure everything was progressing smoothly. Thanks to her efforts, I was able to move into a property that I absolutely love.
Barnard Marcus Earls Court has shown me what great service looks like in the real estate world. It’s rare to find agents who are both professional and genuinely care about their clients. I truly appreciated the support I received and wouldn’t hesitate to recommend this branch, and especially the amazing lady who helped me, to anyone looking for a property in the area.
Thank you again for your hard work and dedication. You made the entire experience much easier and stress-free!
Zexin · 8 September 2025
Agent replied · 8 October 2025
Thank you for your kind words! We aim to provide top-notch service and it's always rewarding to hear about our customers' positive experiences. Our team is dedicated to going above and beyond for our clients, and we're thrilled that Lihe was able to make your property search a success. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHad an incredibly smooth and lovely experience securing a flat with the help of Lihe! She was efficient, replying in less than an hour and actually getting things done, resourceful and very helpful! Lihe was nice enough to go the extra mile eve reaching out to people for me when the process was taking longer. Could not recommend more!
Simona · 17 September 2025
Agent replied · 8 October 2025
We are thrilled to hear about your smooth and lovely experience securing your flat with Lihe! Our team takes pride in providing efficient and resourceful service to our clients. Thank you for recommending us, it means a lot! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAs a first-time homebuyer, I couldn’t have hoped for a better experience than working with Ricky as my mortgage advisor. He was incredibly knowledgeable and went well beyond the typical mortgage process. Not only did he help me understand my financing options in a clear and straightforward way, but he also provided invaluable support with other aspects of the journey, like coordinating with the solicitors to keep things on track and advising on additional financial protections I hadn’t even considered. Ricky was always available to answer my questions, no matter how small, and kept me well-informed every step of the way. Thanks to his dedication and expertise, what could have been an overwhelming process felt manageable and stress-free. I wholeheartedly recommend Ricky to anyone looking for a thorough, supportive, and trustworthy mortgage advisor.
Hélène · 11 November 2024
Agent replied · 11 December 2024
Hello Hélène,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Ricky provided such exceptional support and made your first-time homebuying experience stress-free. Your kind words are greatly appreciated.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleOur mortgage advisor Ricky Bond was stellar; he responded to texts/emails within minutes, was always eager to offer advice on the steps even outside the mortgage sphere, and single handedly made the buying process a lot smoother. I contacted 2 other specialised mortgage advisors given I wanted to include my company shares in my income, and he managed to find me better deals than any other specialised advisor. Really a pleasure to work with him, and I recommend him fully.
Vittorio · 7 November 2024
Agent replied · 10 November 2024
Thank you for your terrific 5* review and for your complimentary comments Vittorio. Your recommendation means a lot to us. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWE GOT OUR KEYS!
First time buyers here, my partner and I brought our first ever home in May 2024 and it’s all thanks to Mr Ricky Bond. What a man! Ricky is an absolute star, we trusted him from day one, his ability to make our life so much easier & actually take time to listen to us both and get us exactly what we needed and WANTED. Words cannot express how much we both appreciate for all of his hard work. I couldn’t recommend Ricky enough, what a legend. Thanks Ricky for all your help.
Rhea · 22 September 2024
Agent replied · 22 October 2024
Thank you for leaving us your superb 5* review and recommendation Rhea Ruby Samuels. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had a fantastic experience working with Ricky as my mortgage advisor. He was incredibly knowledgeable, patient, and attentive, making the complex process of securing a mortgage feel straightforward and stress-free. Ricky took the time to thoroughly understand my financial situation and presented tailored options that perfectly suited my needs. He was always prompt in answering my questions and provided clear guidance every step of the way, ultimately helping me secure an excellent rate. I highly recommend Ricky to anyone looking for a dedicated and reliable mortgage advisor.
Nicola · 22 September 2024
Agent replied · 22 October 2024
Thank you for taking the time to leave us your 5* review and recommendation Nicola! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had the pleasure of working with Ricky as my mortgage advisor, and I couldn’t be more pleased with the service he provided. From the very beginning, Ricky was professional, attentive, and incredibly knowledgeable. He took the time to explain every step of the mortgage process in a way that was easy to understand and tailored his advice to fit my personal financial situation.
Ricky was always available to answer any questions I had and responded promptly, making the whole experience smooth and stress-free.
If you're looking for a mortgage advisor who is reliable, patient, and committed to your success, I highly recommend working with Ricky.
Reza · 22 September 2024
Agent replied · 22 October 2024
Thank you Reza for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI’ve had the pleasure of working with Veronika in the lettings department, and she’s been absolutely fantastic! She has helped me find and secure a place after my offer fell through with another agent, and I needed a quick turnaround. The properties she showed me were perfectly tailored to my needs, and never tried to upsell me on anything just to make a sale, unlike many other agencies. Veronika has been incredibly helpful, answering all my questions and providing valuable real estate insights. She knows the area very well and has gone above and beyond with recommendations and suggestions for places in the neighborhood. Would recommend anyone to ask for her when looking for a property! Thank you
Elias · 22 September 2024
Agent replied · 22 October 2024
Many thanks for your fantastic 5* review and recommendation Elias. I will ensure your kind words of your experience with our Earls Court branch are passed onto the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service from Ricky Bond! He assisted me every step of the way, from the moment I started looking for a house until the final purchase. Ricky was incredibly professional, knowledgeable, and attentive to my needs. He provided clear guidance, answered all my questions promptly, and made the entire process smooth and stress-free. I couldn’t have asked for a better experience. Highly recommend Ricky to anyone in search of a dedicated and skilled professional!
Maricarmen · 4 December 2024
Agent replied · 11 December 2024
Thank you for your glowing 5* review and recommendation Maricarmen. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVeronika is by far the most genuine agent I’ve had. My partner and i have dealt with many agents who might not always have the best interest of the renters in mind, but she is the exact opposite, allowing a space for both the landlords and renters to come to agreement that caters to both parties. If you see a listing you like, go out of your way to see if Veronika can show you around virtually or in-person! Her communication on the phone and on WhatsApp is also so consistent. She’s a gem and you’ll be in good hands!
Meredith · 23 August 2024
Agent replied · 22 October 2024
Meredith thank you for taking the time to leave us your glowing 5* review of your experience with our Earls Court branch and Veronika. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleAvoid at all costs. After paying 6 months in advance, they are ignoring all our requests.
Flat is in unsanitary conditions (mould), mattress has big brown stains and no effort is put to clean anything. We tried everything and they are simply not cooperating.
Oana · 8 November 2025
Agent replied · 22 November 2025
We apologise for your unpleasant experience. Please contact us directly so we can address these issues promptly. We strive to provide a clean and comfortable space for our customers. Please do contact us via complianceresidential@sequencehome.co.uk if you wish to discuss further your rating and any concerns you may have.
Kind regards, Maggie, Customer Relations.
★★★★★ 5/5
GoogleOur moving in experience with me and my partner was handled smoothly and proactively by the sales team, particularly Lihe who was kind enough to keep in constant contact with us even out of working hours. She has definitely made the move as …
Miguel · 17 September 2025
Agent replied · 8 October 2025
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleHad a great experience renting with this letting agency. Lihe was an amazing and hardworking agent who was always quick to respond to our queries, ensuring that our renting process was as smooth as possible :)
Intriguing · 8 September 2025
Agent replied · 8 October 2025
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI recently had the pleasure of working with Anthony Lindsay for my mortgage financing needs, and I must say, his expertise and dedication exceeded all my expectations. As a CeMap CeReR Mortgage Services Consultant, Anthony displayed exceptional knowledge and professionalism throughout the entire process.
From our initial consultation to the final completion of my mortgage, Anthony was with me every step of the way, providing invaluable guidance and support. His attention to detail and thorough understanding of the mortgage industry were evident from the onset, instilling confidence and trust in his abilities.
What truly sets Anthony apart is his personalized approach to customer service. He listened attentively to my needs and financial goals, tailoring his recommendations accordingly. Anthony effectively explained complex concepts in a clear and concise manner, ensuring I fully understood the implications of each decision I made.
Anthony proved to be an excellent communicator, promptly answering my inquiries and keeping me well-informed throughout the process. Whether it was via email or phone conversations, he was always accessible and responsive. This level of commitment and availability made me feel valued as a client, leaving no room for uncertainty or confusion.
I would highly recommend Anthony Lindsay for anyone seeking mortgage services. His unwavering dedication, professionalism, and expertise make him an outstanding consultant in his field. With Anthony's assistance, I was able to secure the best possible mortgage solution, surpassing my initial expectations.
Thank you, Anthony, for your invaluable support and assistance in my mortgage journey. Your exceptional service truly made a difference, and I am grateful to have had the opportunity to work with you.
Melissa · 23 October 2023
Agent replied · 22 October 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had the pleasure of working with Zuzanna as my estate agent when purchasing my new home, and I couldn't be more thrilled with the experience. Zuzanna's dedication and expertise truly set her apart.
From the moment we began our house-hunting journey, Zuzanna demonstrated an in-depth knowledge of the local market. She listened carefully to my preferences and needs, ensuring that every property she presented was a perfect fit. Her keen eye for detail helped me discover hidden gems I might have otherwise overlooked.
What truly stood out about Zuzanna was her unwavering commitment to ensuring my satisfaction throughout the entire process. She was not only responsive and communicative but also went above and beyond to address any questions or concerns promptly. Her professionalism and friendly demeanor made her a pleasure to work with, and I always felt that my best interests were her top priority.
Zuzanna's negotiation skills were nothing short of exceptional. She skillfully navigated the complexities of the real estate market, securing a deal that exceeded my expectations. Her attention to detail and commitment to ensuring a smooth closing process made the entire experience stress-free.
I can't thank Zuzanna enough for her outstanding service and support in finding and purchasing my dream home. Her dedication, expertise, and genuine passion for her work make her an exceptional estate agent. I wholeheartedly recommend Zuzanna to anyone seeking a top-notch real estate professional. She's not just an agent; she's a true partner in your home-buying journey.
AJ · 23 October 2023
Agent replied · 22 October 2024
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe rental team, at Barnard Marcus led by Daniel Sie went over and above the call of duty to help and advise me. I would highly recommend them.Thank you Daniel, Lihe and the team!
Ramona · 2 August 2025
Agent replied · 8 October 2025
Thank you so much for your kind words! Our team strives to provide exceptional service and it means the world to us that you had such a positive experience. We will be sure to pass along your compliments to Daniel, Lihe, and the rest of the team. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI've worked with Ricky now for over 2 years and I cannot thank him enough for his help and expertise. Ricky assisted me on buying my first property and more recently remortgage. He is always around for guidance on the whole process - someone who truly puts his clients first. Legend!
Alex · 4 December 2024
Agent replied · 11 December 2024
Thank you so much for your wonderful 5* review Alex! We're thrilled to hear about your positive experiences with Ricky over the past two years. Your kind words truly mean a lot to us. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleMy (chain) transaction was “challenging” to say the least, with Barnard Marcus dealing with both my sale and purchase. They were outstanding: Max and Francesca went well beyond their duties, always proactive and patient (depending on what the moment required) - I could have not asked for a better service. Absolutely recommend the Old Brompton Road team!!!
Anna · 24 June 2024
Agent replied · 22 October 2024
Anna, many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLihe and Daniel have been superb in letting my flat. From start to finish, they were highly professional, efficient, and genuinely helpful. Communication was clear and timely throughout the process, and they made everything smooth and stress-free. I wouldn’t hesitate to recommend them to anyone looking for a reliable and professional service.
Affi · 17 February 2026
Agent replied · 17 April 2026
Thank you for your kind words! We are thrilled to hear about your positive experience with Lihe and Daniel. Our team strives to provide a professional and stress-free service, and we are happy to hear that we succeeded. Thank you for choosing us and for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleUnprofessionalism of Daniel Sie is beyond comprehension. I moved out of the flat on August 23rd 2024 and since then I am trying to get my deposit back. Unanswered emails, dozens of reminders both from my and landlord’s side - nothing moves. Maybe this review helps 🤯 …
Laman · 15 October 2024
Agent replied · 22 October 2024
Hello Laman,
I'm sorry to hear about your experience and the issues you've faced. Please contact us at complianceresidential@sequencehome.co.uk so we can address this matter promptly.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleWe had an amazing experience with Veronika when looking for a place to rent and couldn’t recommend her enough! She’s truly amazing. She’s a great communicator, honest, patient, and really wants the best for you. Thank you so much Veronika for all your hard work!
Matthew · 23 August 2024
Agent replied · 22 October 2024
Thank you Matthew for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleZuzanna was so prompt, friendly and so well prepared. Her knowledge is so wide from property details to the character of the street and building as well as vender and the history and the background of the property. I’d recommend her as she’s not only a very skilled agent but also passionate about her work.
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After many communications with many estate agents as a buyer, Barnard Marcus was the best.
Right from the beginning to the end of the buying process, Vicky always had a great and easy communication, always well on time and very much detailed.
I’m so satisfied her service and the care that she provided not only for the seller but also the buyer.
Mika · 23 October 2021
Agent replied · 22 October 2024
Hi, thank you so much for taking the time to provide our Barnard Marcus team with a 5-star review. We are so happy to hear Zuzanna, Vicky and the team helped you with great service. If you ever require anything else from our team, we will be more than happy to help.
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