Every review we hold for the Kendal office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI rented with Mint homes for a year and a half, very professional and they were quick to resolve any problems with the house. I am surprised by the amount of negative reviews as I only had a positive experience with them. As long as you pay your rent on time and don't damage the property there will be no problem getting your deposit back. I would rent with them again and I would recommend.
James · 7 June 2020
Agent replied · 7 June 2023
James, thank you so much for taking the time to leave your 5 star review, we really appreciate it.
★★★★★ 5/5
GoogleI'll take this opportunity to say thank you to the team at Mint Homes for all their help over the course of my tenancy. I can happily say that I would recommend Mint Homes as an excellent letting agent in Kendal. They seem to have a customer approach that is very balanced between the interests of the tenant and the landlord, uncommon in my experience with letting agents from across of the country.
Will · 7 June 2020
Agent replied · 7 June 2023
Hi Will, thank you so much for your kind review. We are always pleased to hear from happy tenants. Good luck in your new home from all the Mint Homes Team.
★★★★★ 5/5
GoogleExcellent service, very helpful and responsive staff, Helen made my experience very pleasant and smooth.PositiveResponsiveness, Quality, Professionalism, Value
Dave · 26 August 2021
Agent replied · 7 June 2023
Thanks Dave, we are glad you are settled in.
★★★★★ 5/5
GoogleGreat experience as tenants with Mint Homes. They have been professional, friendly and responsive throughout our tenancy, and have dealt with any issues quickly and without fuss.
Rosie · 29 September 2024
Agent replied · 22 October 2024
Thank you Rosie 😊 …
★★★★★ 5/5
GoogleMint Homes have been the letting agents for our property in Kendal for the past three and a half years. Their service has been excellent throughout the period. Their attention to detail, efficiency, communication skills, knowledge and professionalism has been exceptional. Not only that, they are friendly and accommodating. Should we ever need to let our property again they will undoubtedly be our first choice.
Sheena · 7 June 2020
Agent replied · 7 June 2023
Hi Sheena
Many thanks for your very kind review. It has been our pleasure to look after your tenants and property over those years and we wish you all the very best when you move back in.
Best wishes
The Mint Homes team
★★★★★ 5/5
GoogleI recently rented a room in a shared house with Mint Homes. I can honestly say that the service they provided was first rate. The girls in the office were always prompt with updates, and if something needed attention or fixing, it was dealt with quickly and efficiently. I will be recommending Mint Homes in future and would not hesitate in using them again.
Gen · 8 June 2019
Agent replied · 7 June 2023
Thank you James.
★★★★★ 5/5
GoogleLooking for a place to rent in the Lakes. Viewed one, not what we were looking for. Agent, Shelia, very helpful ly suggested others one of which we chose. Admin process straight forward once we had all the necessary paperwork to upload.
Roy · 15 April 2023
Agent replied · 7 June 2023
Thank you Roy.
★★★★★ 5/5
GoogleMint Homes have been managing my property for several years. They have been consistently prompt, courteous and professional with all the lettings - they have dealt with finding tenants, managing the let and also dealing with issues that have sometimes arisen when tenants have left. I would highly recommend them.
Alison · 15 April 2022
Agent replied · 7 June 2023
Thank you Alison :)
★★★★★ 5/5
GoogleAs a Landlord with over 15 years experience of dealing with Agents on both residential and commercial properties, in multiple locations, both UK and overseas, Mint Homes are outstanding in every detail. Their team, for over 8 years, have provided a service unrivalled by any other Agent I use. I am more than happy to recommend Mint Homes to anyone.
Brent · 8 June 2018
Agent replied · 7 June 2023
Many thanks for your very kind review Brent. We do always try our best to give the kind of service we would like to be given ourselves, so it means a lot to us when we get positive feedback to say we have succeed in achieving this.
★★★★★ 5/5
GoogleHighly recommend this agency. We rent a room and had no problems since we moved in. They always respond to your enquiries and try to resolve any problems as best as they can. Great service!
Diana · 15 April 2023
Agent replied · 7 June 2023
Thank you Diana.
★★★★★ 5/5
GoogleSpent 4.5 years at a property thorugh these people. Mint Homes were helpful at all times , & resolved any issues straightaway. Left with a full deposit which was actioned in very quick time.
Peter · 15 April 2023
Agent replied · 7 June 2023
Thank you Peter. Hope you are happy in your new home.
★★★★★ 1/5
GoogleTheir customer service is a joke ( before and after the tenancy ). They just want your money. Bear in mind it is impossible to find their office ( probably based in a house ) so you cannot complaint. Choose somewhere else as there are more options in the area.
Bram · 7 June 2020
Agent replied · 7 June 2023
Hi Bram Contre,
Many thanks for your review.
We understand that you may feel aggrieved as you gave the incorrect notice so moved into your new property before your tenancy had ended with our landlord. But we did refer you to your tenancy agreement which clearly states the notice you were required to give to your landlord.
As advised on Thursday, I'm afraid utility companies do charge meter standing charges up to the end of a tenancy, even if you have already moved out and no electric has been used, however, you would need to take up any dispute over this with your utility company.
As advertised on our website, we are an online agency, (just as Amazon is), so whilst we do have an office, we don't have a shop front. However, as per your check out instruction letter, if you did need to call to our office with keys etc, we could email directions upon request.
Best wishes
Mint Homes
★★★★★ 5/5
GoogleI have rented 2 properties through Mint Homes in the last 8 years with no issues. If anything breaks their reporting system is available and everything is sorted out quickly. …
Jacqui · 15 April 2023
Agent replied · 7 June 2023
Thank you Jacqui
★★★★★ 5/5
GoogleExcellent service from Helen and her staff as always.
John · 1 June 2024
Agent replied · 25 August 2024
Thank you John.
★★★★★ 1/5
GoogleHaving used mint homes for the past number of years ..I'm afraid I can say nothing positive about them.
No customer care, no tolerance, no empathy for their tenants.
If you notice in reviews, landlords like them...tenants dont!
Why ?..because its easy to impress for money..but hard to empathise, with tenants, who have issues with their dwellings.
And if she takes a dislike to you..watch out ..you will know about it!
I complained to her about no heating for 5 weeks, in Winter,
She sent an abusive plumber, who swore, upset me, and intimidated me, She then had the nerve to upset me further by supporting the plumber, and calling me aggressive!
She then refused to send an alternative plumber, when I pleaded. I was told, in short..
"If You didn't have him back, You wont get heating" disgusting, controlling and immoral!
I wrote a complaint, and this very complaint was then used against me at the end of my tenancy in a reference to try sabotage my move to another letting agency.and another apartment.
Your basically dammed if you complain, and your dammed if you dont!
I was informed by my solicitor this was liable for trying to sabotage my good name with a twisted manipulated untrue reference, she will twists facts to make you look bad.
If you where to ever make a complaint , she will use that complaint against you.
A misunderstanding about a carpark, attributed to me getting my car Deliberately T blocked in by mint homes staff, and verbally attacked for parking there, very unprofessional, spiteful and vindictive,
I then got baited into an argument, when I rang to apologise.
I again got called aggressive, with no aggression at all....manipulation at its best!
she will covertly orchestrate a situation, bait you into an argument, and then have the nerve to call YOU Aggressive!
Tenants , please get the contact details of your landlord, and call them if you feel at all unhappy with any letting agent, you have the right.
No doubt she will type a long winded reply to this...accusing me of all sorts...backing out of responsibility...but thats what Toxic people do..
believe her, or believe me.....the truth will come out in the end.
she will twist and contort the truth, use letting agent terms, and manipulate my words, and defend her actions...which obviously I expect nothing less.
Who admits to being unprofessional?
Please be aware when using this company.
TRUTH · 8 June 2018
★★★★★ 5/5
GoogleService is excellent. Sarah and Courtney are always very helpful. They've been managing my properties for some time now and I can't fault them.
Just listed and let a new property in Drysalters Yard. As usual with Mint Homes the service was excellent and the house let in days. Very pleased indeed.
Alex · 7 June 2022
★★★★★ 5/5
GoogleGreat people skills and always available to assist in however they can.
Andrew · 29 March 2023
Agent replied · 7 June 2023
Thank you for your kind words Andrew. We hope you are very happy in your new home.
★★★★★ 2/5
GoogleMoney grabbing snakes and deceitful liers.
Insignificant · 15 April 2023
Agent replied · 7 June 2023
Hi Brian Nose The Old Sea Dog,
Thank for taking the time to write your review. Unfortunately we have no … More
★★★★★ 5/5
GoogleCompetent, straightforward and nice people.
Paul · 29 March 2023
Agent replied · 7 June 2023
Thank you Paul
★★★★★ 5/5
GoogleGreat to work for. Very friendly staff. Can reccomend them to anyone.
Graham · 7 June 2022
Agent replied · 7 June 2023
Thank you Graham, that is very kind.
★★★★★ 5/5
GoogleConsistently polite and professional lettings servicePositiveProfessionalism
Rikki · 26 August 2022
Agent replied · 7 June 2023
Thank you Rikki :)
★★★★★ 5/5
GoogleThe girls in the office are friendly and helpful. A pleasure to deal with. Definitely recommend
Ali · 7 June 2020
Agent replied · 7 June 2023
Many thanks for your great feedback Ali. That is really nice to know.
★★★★★ 1/5
GoogleWouldn't rent from them again even if I was homeless and they were offering me rent free.
Rebecca · 8 June 2019
Agent replied · 7 June 2023
We are sorry that Mint Homes did not meet your expectations, we value all our customers opinions.
We always strive to give the most helpful, respectful, thorough and cost effective service to our landlords and tenants alike, so are sad that on this occasion you feel we didn’t give our usual level of service.
★★★★★ 5/5
GoogleWell organised management company.
Penny · 7 June 2022
Agent replied · 7 June 2023
Hi Penny, thank you for the kind review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
