Trusted Agent profile · Kelso
★★★★★
113 reviews across 2 platforms
28 The Square, Kelso, TD5 7HH
Hastings Legal's office in Kelso, at 28 The Square, is rated 4.3 out of 5 across 113 reviews on two platforms, including 43 Google reviews rated 4.1.
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Every review we hold for the Kelso office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service from Ricky Hope at…
Great service from Ricky Hope at Hastings Legal. It took us eight months to sell a property in London, but Ricky completed our purchase in the Borders in just eight weeks. He was great at advising us at each step of the way and the whole process went through without a hitch. Would highly recommend.
1/5
GoogleExtremely poor at communicating with potential purchasors solicitor. Following the fall through of the winning bid, emailed asking for "full and final offer", despite this having been submitted at closing date, and also stated "...don't worry there's nothing funny going on at our end". Miraculously the original winning bid was reinstated. The whole manner in which this was done and tone of communication does make one wonder...NegativeResponsiveness, Professionalism
5/5
GoogleExcellent service throughout the process of selling my property. Good communications and help when I needed it. Would use them again without hesitation.
1/5
TrustpilotTerrible communication
Terrible communication. Almost never responded to emails and very rarely responded to phone calls. On one of the few occasions I was phoned it was after I said don't phone me but email me. Send land mail to wrong address. Charge fees for a solicitor but the work is done by someone who is not a qualified solicitor.
5/5
GoogleHastings Legal helped sell our home in the Borders, the staff were polite and helpful when contacted, we were happy with the marketing and our funds were transferred to us quickly upon completion.
5/5
GoogleVery pleased with the service from Hastings. High quality marketing images and video (so much better than many other selling agents) which greatly contributed to the quick sale of my house. Professional and friendly service eased the whole process
5/5
GoogleMost stress-free home purchase I've ever made. Staff were on point, professional, and massively friendly and helpful when needed, which was much appreciated.
5/5
GoogleWe were bowled over by the video of the house, it was wow. We take the house for granted living in it every day, but to view it on video was amazing, seeing it from a different perspective, thanks Hastings
5/5
TrustpilotHighly recommend!
This company was highly recommended to us as being the best agent in the Borders - and they were right. The photography, videography and presentation overall was excellent, the staff were all great, and we achieved way more than we had hoped. Can't praise Hastings highly enough.
5/5
TrustpilotI highly recommend Hastings at Eyemouth…
I highly recommend Hastings at Eyemouth , they are very professional and can’t do enough for you . I am very pleased how the sale of my house went through.
5/5
TrustpilotThe service we received from Hastings was first rate…
The service we received from Hastings in selling our house - on both the estate agency and legal side - was excellent. Very pleased with the quick, efficient and very helpful service
5/5
GoogleWe have been clients of Hastings on a number of occasions. Their service is personal, prompt and professional. They will remain our go-to agency.
5/5
TrustpilotEfficient and friendly staff
The staff were very friendly and efficient. We were kept informed at every step. A great experience overall.
5/5
TrustpilotI never once felt out of the loop
I never once felt out of the loop, communications were excellent and timely. I can't think of one thing that could've been better.
1/5
TrustpilotAn awful experience
An awful experience. They never answer emails. They had not been able to provide an exact Google Maps point or a screenshot with a house to check it before the viewing, Ron has proposed to cancel the viewing instead. Great customer service!
5/5
GoogleSold my house in St Boswells with the team - nowhere else I would go!
5/5
GoogleAlthough we didn't manage to find a house with them, the service given was excellent.
5/5
GoogleGreat staff ! Always helpful
5/5
GoogleWe have both bought and sold properties with Hastings, very professional, knowledgeable and just an excellent local firm.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleTerrible communication, would highly recommend using someone else if buying a property!
5/5
GoogleVery quick and professional, friendly and will go the extra mile to help. Would recommend hastings 100%
1/5
TrustpilotPoor service
Poor service regarding property sales and purchases, to be avoided..There are many other and better estate agents/solicitors in the local area.
1/5
GoogleUnacceptable tone of communication with the client! They see only themselves, and your questions will be ignored.
4/5
TrustpilotI found Irena and Kerry really helpful…
I found Irena and Kerry really helpful when we bought a house through them, thanks
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