Trusted Agent profile · Kelso
★★★★★
113 reviews across 2 platforms
28 The Square, Kelso, TD5 7HH
Hastings Legal's office in Kelso, at 28 The Square, is rated 4.3 out of 5 across 113 reviews on two platforms, including 43 Google reviews rated 4.1.
Every review we hold for the Kelso office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent throughout
Received a very professional and prompt service by Jane Riddell. She was excellent throughout and made it a stress free transaction. Found her very helpful throughout
Thank you for your kind review. We’re delighted to hear Jane made the process straightforward and stress-free with her prompt and professional support. We’ll be sure to pass your lovely feedback on to her.
5/5
TrustpilotVery professional and friendly service…
Very professional and friendly service received from Ricky and the team for sale of the family home. Very good advice given when offers were received. On settlement date everything went very smoothly.
Thank you, Michael, for your kind words. We’re pleased to hear that Ricky and the team provided you with professional and friendly service throughout the sale of your family home. It's great to know that everything went smoothly on settlement day. We appreciate your feedback!
1/5
GoogleHad a property on the market for 12 months plus. Sent unqualified buyers to view the property and 2 buyers fall through. They could not sell vodka to an alcoholic.
We value our clients’ comments and strive to improve our service continuously. However it appears you are not marketing a property with ourselves. Please contact us directly at enq@hastingslegal.co.uk to discuss this further.
5/5
TrustpilotWe recently purchased a property in the…
We recently purchased a property in the Borders. The building was older and rather unusual so the process was not as straightforward as it might have been otherwise. Thanks to the diligence, deep knowledge and persistence of Abby Syme, we were not left exposed to issues that could potentially occur if we were to sell the property in the future. It could have been tempting for both parties to dismiss some details to speed up the purchase but Abby showed patience and professionalism in concluding the purchase in a very complete manner. We are delighted with her services! Thank you so much.
Thank you for your 5 star review. Abby is a very valued member of the Hasting Legal team and she will be delighted to know that you were happy with her service.Wishing you well in your new home.Best wishes
1/5
TrustpilotThere is a reason why Estate Agents are…
There is a reason why Estate Agents are the most despised profession in the UK and this lot are a perfect example of why.Dont return calls or emails and generally act like they have the monopoly on house sales in The Borders. Cannot wait for the impending fall in the housing market and see the very smug smile wiped off their faces. Absolute knobs to be avoided at all costs.
As we have been unable to verify you as a Hastings client and, when requested, you have refused to provide us with any further information on your identity we are sadly not able to investigate or respond.
5/5
TrustpilotForeign-based property sale
As a foreign-based seller, I was unfamiliar with the UK property sales process. The team at Hastings was incredibly patient, answering all of my questions and helping me gain a clear understanding and the confidence needed to move forward. The UK business model, whilst different from North America, made perfect sense and added value at every stage. There’s no duplication, which means no wasted time, and everyone’s expertise is maximized.
Thank you for sharing your experience. We’re glad we could help you navigate the UK property sale process and that our approach made sense to you. We appreciate your recommendation and look forward to continuing to support you in the future.
5/5
Trustpilot5 star service- Emma Lowans
As first time buyers we didn’t know what to do or expect when buying our house. Emma in the duns branch took complete care of everything for us with great communication from the the start right through to when the sale went through. I couldn’t recommend Hastings and Emma enough. We can now relax and enjoy what life has to offer in our new home.
Thank you for your lovely review! Buying your first home is a big step, and we're so pleased that Emma was able to guide you through the process with great communication and care. We hope you enjoy every moment in your new home and wish you all the best for the future.
5/5
GoogleMy partner and I used Hastings to sell and purchase our properties, Jane was at hand to provide us with a professional and well structured service. Ruth assisted in selling our properties and was there to advise and support throughout. We can’t thank these ladies, and Hastings Legal enough for their superior service.
5/5
TrustpilotBrilliant Service
Hastings Legal made the entire process of my house sale and purchase an easy and stress-free experience. Highly professional, efficient and friendly. I always felt comfortable knowing they were in charge of things and had all bases covered.
Thank you for your kind review, we really appreciate it. We’re delighted your sale and purchase felt straightforward and stress-free, and that you felt confident everything was in hand throughout. Your comments mean a great deal to the team, thank you again for choosing Hastings Legal.
5/5
TrustpilotThank you so much to Nikki Lyons at…
Thank you so much to Nikki Lyons at Hastings, very helpful and there to help all the way through our house sale. Would highly recommend this company
Thank you Gabby for taking the time to write a kind review. Nikki is a much valued member of the Hastings team and we will pass on your lovely comments. Best wishes.
5/5
TrustpilotExcellent service, particularly from Mark McGregor
I have always been extremely impressed and happy with the service provided by Hastings legal letting in the Eyemouth office. Mark McGregor in particular is brilliant. He always responds quickly and helpfully and goes above and beyond to help his clients. This is even the case for relatively trivial matters. I would not hesitate to recommend Hastings legal.
Thank you for taking the time to leave such a positive review. We're thrilled to hear that you've been so happy with the service from our Eyemouth lettings team, and especially from Mark. Providing quick, helpful support, no matter the size of the matter, is exactly what we aim for. We truly appreciate your recommendation and look forward to continuing to assist you.
5/5
TrustpilotSelling and buying a house
Having lived in the same house for over four decades, it was quite a thought to sell up and downsize. Hastings provided an absolutely brilliant service. Every phone call and email was always answered promptly. I was kept well informed every step of the way. Overall, I couldn’t have asked for a better experience. Thank you to everyone at Hastings who helped me.
Thank you for your kind words. We’re so glad we could make your selling and buying experience smooth and stress-free. We appreciate your trust and are happy to have been part of this big transition for you.
5/5
GoogleAlison very kindly agreed to stay late on a Friday evening to show us the property and was very well informed and able to answer all our questions. She was very relaxed and gave us plenty of time to look around for a second time. It was the right property for us, but she made viewing it a calm and enjoyable experience!
1/5
TrustpilotAVOID AT ALL COSTS
We used Hastings Legal to aid in our house move 2021/2022. Their website advertises them as being experts in across-border conveyancing, which was one of the main reasons we chose to go ahead with them, along with their supposed ‘No key, no fee’ promise.Unfortunately, neither of these things turned out to be true.Lia was our contact throughout the whole process, and it soon became clear that she was not qualified enough for the position. After an initially promising phone call and email where we were assured that both our English sale and Scottish purchase could complete simultaneously, it later became clear that this would be harder than it was made to sound. Resulting in a significant amount of stress and emails from our side to try to better understand how Hastings were proposing to proceed with our purchase.The final blow was finding out that a large retainer had been recommended by our bank to complete the purchase, which had been completely missed by Hastings Legal. This only became evident to us a few days before we were due to exchange, at which point Hastings Legal then attempted to rectify with the bank, but only managed to cause the bank to threaten to completely withdraw the mortgage offer. Hastings then suggested we get in touch with the bank ourselves to try to change the banks' mind. Needless to say, our purchase ended up falling through on the day of completion due to this as well as the rest of our chain, something that has caused myself and my family an enormous amount of grief and stress over the last few months. This did not stop Hastings demanding their substantial fees for so-called ‘work’ that they had apparently carried out on our behalf though.Throughout the process, we were repeatedly made to wait days for any kind of answer to our queries and told to contact the seller ourselves to chase for information rather than them do it. Requests we made regarding the house purchase were ignored. We made recurring attempts to call Lia and were consistently told that she was ‘out at a business lunch’ or ‘would call us back later’, which never happened. We would later receive an email from her which did not fully answer our questions. The support we received was close to non-existent, definitely not a service worthy of almost £1k of legal fees. Overall our experience with Hastings Legal was absolutely atrocious and we are still investigating our options in terms of their liability regarding our house purchase. I would advise anyone considering using them to avoid at all costs.
5/5
GoogleWas very appreciative of our viewing yesterday of the letting property we are interested in.Kerry was very informative and knew all the information we required to help us come to a decision right away
5/5
TrustpilotHaving worked on other side of a…
Having worked on other side of a sale/purchase with Ellen I can truly say she was a pleasure to work with,. Fantastic communicator throughout the process. Makes life so much easier when working with someone as professional as Ellen!
Thank you for your lovely feedback about working with Ellen. We’re delighted to hear she made the process easier and will be sure to share your comments with her.
1/5
GooglePurchasing a house with them. Moving from England. They were awful to deal with and unhelpful from the get go. The purchase was delayed massively because of their assumptions. I was in contact with the seller directly and shared screenshots of what was happening. Hastings didn’t have a leg to stand on and the main man who was on holiday ended up being in contact. Absolutely steer clear
5/5
TrustpilotSeamless from start to finish
Hastings legal made both the selling of my flat and onward purchase incredibly seamless. Ron Hastings came to do my appraisal the morning after my enquiry and his knowledgeable suggestions helped me make sure my property was ready to market. My marketing package brought out the very best in my flat, and I have no doubt helped sell it so successfully, especially the drone footage. My sale was handled brilliantly by Jan who was always available at the end of the phone to answer questions and was always so helpful and honest, I found the communication throughout the whole thing second to none - with so many knowledgeable staff working as a team - it’s no wonder it all felt seamless to me! My solicitor for both was Vicky Maxwell - with the expertise and confidence Vicky has, I knew everything was in good hands but it’s her personable approach that is a cut above the rest - with every meeting/phone call left feeling positive. They say that moving home is one of the great stresses in life but Hastings made this feel rather easy and for that I am so happy I went with them!
Hi there! Thank you very much for sharing your experience with our team. Ron, Jan and Vicky enjoyed working with you and we all wish the best in your new home. Many thanks, the Hastings Legal Team.
5/5
TrustpilotWould definitely recommend!
We used Hastings to sell our property and then to make an onward purchase. From start to finish the process was very straightforward and I can’t thank the team enough for making it so stress free for us! Our house sold within 2 weeks and we were then able to make an onward purchase soon after.
Thank you for your feedback, our team really appreciate your kind words. We're thrilled to hear how the team efficiently handled your sale and purchase. Your experience highlights the teamwork we strive for at Hastings, and we appreciate your recommendation. Best wishes as you settle into your new home!
5/5
GoogleWe would highly recommend Hastings to sell your property. From the get go, lovely Ruth to assess and value the property, the whole marketing team for their efforts to attract viewers, the fabulous Donna for all her hard work with the …
Thank you for your review and highlighting our proactive team from valuation, through to negotiating, and conveyancing! We are delighted the sale went so smoothly and wish you the very best in your new home.
5/5
TrustpilotHastings really provided an excellent service
Hastings really provided an excellent service at every stage of our recent house purchase. Lia was always available and extremely knowledgeable whenever we had questions, proactively providing updates as required that meant we never had to chase anything.This was the first time we had purchased a property in Scotland where the process and terminology are quite different. We had many questions; Lia always took the time to patiently and thoroughly explain the process at every stage.This extremely high level of friendly and supportive customer service made the experience easy and enjoyable. We look forward to working with Hastings again in the future.
1/5
TrustpilotAVOID at all costs
AVOID at all costs. Hastings offer poor service at a high price, and penalise the seller for their failure. Our house was on the market with Hastings for a whole year, despite our reducing the price and with no other advice from them. Not surprisingly we then decided to go with a different agent but had to pay Hastings £300 termination fee (on top of initial marketing fees) despite the poor job. Their small print says you are tied to them forever until you pay this fee (yes we should have noticed but have never seen another agent do this, and did not dream the house would not sell). We sold with the new agent, but lost money on it after a whole year of poor service, bad record keeping and general incompetence. AVOID.
Since our representation of you, some 6+ years ago, our company has continued to grow and build on its trusted reputation and success as solicitor estate agents. We acknowledge in 2015 you felt your house was not effectively advertised - however even with our great investments and gains in technology, training and marketing, even solicitors can’t go back in time. We wish you the best in your future endeavours.
5/5
TrustpilotExcellent experience, highly recommended!
Excellent experience! We used Hastings for a house purchase and it was smooth, easy and professional. Ricky went out of his way to keep us informed, taking the time to call rather than email when we needed an update. Highly recommended as way above the help we received from other solicitors for previous house transactions.
5/5
TrustpilotFantastic service
Fantastic service - both Ricky and Jennifer are hugely knowledgeable and guided us through each legal process with clarity and wisdom.
Thank you for your kind words. We are delighted to hear that Ricky and Jennifer were able to guide you clearly through the process. We’ll make sure your feedback is shared with them, it means a lot to the team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hastings Legal's Kelso office has 113 reviews across two platforms: 43 on Google, 70 on Trustpilot (across the whole business).
Hastings Legal Kelso is rated 4.3 out of 5 across all 113 reviews, and 4.1 out of 5 on Google from 43 reviews.
Hastings Legal Kelso, 28 The Square, Kelso, TD5 7HH.
