Trusted Agent profile
★★★★★
59 reviews across 1 platform
28 The Square, Kelso TD5 7HH
Borders Country Lets's Kelso office at 28 The Square is rated 4.4 out of 5 across 59 reviews on 1 platform. The 59 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Kelso office, from every platform, shown as written. First names only.
1/5
TrustpilotTerrible communication
Terrible communication. Almost never responded to emails and very rarely responded to phone calls. On one of the few occasions I was phoned it was after I said don't phone me but email me. Send land mail to wrong address. Charge fees for a solicitor but the work is done by someone who is not a qualified solicitor.
5/5
TrustpilotHighly recommend!
This company was highly recommended to us as being the best agent in the Borders - and they were right. The photography, videography and presentation overall was excellent, the staff were all great, and we achieved way more than we had hoped. Can't praise Hastings highly enough.
5/5
TrustpilotA pleasure to deal with!
5/5
TrustpilotThe service we received from Hastings was first rate…
The service we received from Hastings in selling our house - on both the estate agency and legal side - was excellent. Very pleased with the quick, efficient and very helpful service
5/5
TrustpilotEfficient and friendly staff
The staff were very friendly and efficient. We were kept informed at every step. A great experience overall.
5/5
TrustpilotI never once felt out of the loop
I never once felt out of the loop, communications were excellent and timely. I can't think of one thing that could've been better.
1/5
TrustpilotAn awful experience
An awful experience. They never answer emails. They had not been able to provide an exact Google Maps point or a screenshot with a house to check it before the viewing, Ron has proposed to cancel the viewing instead. Great customer service!
1/5
TrustpilotPoor service
Poor service regarding property sales and purchases, to be avoided..There are many other and better estate agents/solicitors in the local area.
4/5
TrustpilotI found Irena and Kerry really helpful…
I found Irena and Kerry really helpful when we bought a house through them, thanks
5/5
TrustpilotFantastic service
Thank you so much for your kind words! We’re thrilled to hear that Emma’s efficiency and support made a difference in your home-buying experience.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Borders Country Lets's Kelso office has 59 reviews across 1 platform: 59 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Borders Country Lets Kelso is rated 4.4 out of 5 across all 59 reviews, checked 9 October 2026.
Borders Country Lets Kelso, 28 The Square, Kelso TD5 7HH.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.