Every review we hold for the Kelso office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotPerfect from start to finish
Perfect from start to finish. I sold my Cottage through Hastings and my experience was just as easy and professional. My Cottage went under offer in a week from going live, with fantastic marketing by Suzanne and negotiations by all at the Eyemouth branch. Then on to the conveyancing, which was handled perfectly by Nikki who kept me in informed all the way through, Everything felt effortless from first enquiry to the final phone call to say all was well and done. Thank you again Hastings for your great expert handling of life’s bigger moments. Mr A Rigbye
Tony · 12 March 2026
Agent replied · 8 June 2026
It’s great to read this, thank you for sharing your experience.
We’re really pleased your sale came together so quickly and that the marketing and negotiation from Suzanne and the Eyemouth team delivered such a strong result. It’s also lovely to hear Nikki kept everything clear and running smoothly through the conveyancing stage.
Knowing the whole process felt effortless from start to finish is exactly what we aim for, thank you again for choosing Hastings Legal.
★★★★★ 5/5
TrustpilotFantastic experience…
We have been looking for a property for some time. Hastings have stood out for us as our best experience across Scottish Borders and compared with some agents in the Dumfries and Galloway. Really friendly staff and Lesley who showed us four properties was exceptional in our experience of estate agents. She knew everything about the area and the houses, including how the light affected the property, all of the positives but also how the property could work for us. She was thoroughly engaging throughout. I would highly recommend Hastings if you are looking to buy in this region
Loretta · 23 December 2025
Agent replied · 8 June 2026
Thank you for your kind review. We’re really pleased to hear that Hastings stood out during your property search. Lesley’s local knowledge and thoughtful approach are a real strength, and we’ll be sure to pass on your feedback. Thank you for the recommendation, and we wish you all the best with your search.
★★★★★ 5/5
TrustpilotHastings greatly reducing the stress
For ourselves, a difficult situation due to health reasons, having to put our home on the market. From the outset Sam handled all aspects of the sale with great understanding. He handled the whole process in such a way that I immediately had confidence that viewings would be taken care of despite the difficulties and feed back passed on to us. The point at which the house was “Under Offer”took longer than expected, but not in any way due to Hastings marketing. There was regular contact throughout and all enquiries dealt with in a polite and friendly manner.It can be a stressful time but I am very happy with the way Hasting staff were always ready to help. A very professional team! A huge “Thank you”to all.
Jean · 19 September 2025
Agent replied · 26 September 2025
Thank you for taking the time to share your experience. We are so pleased that Sam and the team were able to support you through what we appreciate was a challenging time. Selling a home can be stressful, and it means a great deal to us that you felt confident and well looked after throughout the process. Your kind words about the professionalism and care shown by our staff are greatly appreciated, and we will make sure they are shared with the whole team.
★★★★★ 5/5
TrustpilotOutstanding!
We were lucky enough to be supported throughout our recent house purchase by Jane Riddell. Jane was exceptional in terms of her advice, that was always delivered in a speedy manner. Nothing was too much trouble! Excellent service throughout. Thanks Jane 😊
Ingrid · 12 April 2026
Agent replied · 8 June 2026
Thank you for your kind words, we’re really pleased to hear about your experience.
Jane will be delighted to know how much her support and advice meant during your purchase. Keeping things clear and moving quickly makes all the difference, so it’s great to hear that came through.
Wishing you all the best in your new home, and thank you again for choosing Hastings Legal.
★★★★★ 5/5
TrustpilotMy estate agent Mark has gone above and…
My estate agent Mark has gone above and beyond keeping me informed at every step of the letting process. He marketed my property to its best advantage and then helped me select suitable applicants for renting my property. He has worked tirelessly to resolve some difficulties the Applicant was having with paperwork even working on his day off to get things over the line. He has made the process painless for me as a distant landlord.
Justine · 26 April 2025
Agent replied · 8 June 2026
Thank you so much for your kind words. We’re delighted to hear that Mark was able to support you so thoroughly throughout the letting process. Going above and beyond for our clients is something we take great pride in, and it’s wonderful to know that Mark’s efforts helped make things smooth and stress-free for you, especially as a distant landlord. We truly appreciate you choosing us to manage your property and look forward to continuing to assist you in the future.
★★★★★ 5/5
TrustpilotAbsolutely fantastic service
Absolutely fantastic service from Hastings. Vicky was amazing, helping me through the buying process and going beyond my expectations in every way. Highly recommend Hastings for a smooth property transaction without any stress. Thank you team Hastings!
DM · 13 March 2026
Agent replied · 8 June 2026
Thank you for such a great review, it’s really appreciated.
We’re so pleased to hear Vicky made the experience a positive one and went above and beyond for you. That support can make all the difference when buying a property.
Thanks again for the recommendation and for choosing Hastings Legal.
★★★★★ 5/5
TrustpilotRelocating to the Borders
Having accepted an offer on our home in Kent, we first made contact to enquire about lettings, since wanted to bide our time and find the right property 'all in good time.' When we were up in the Borders on holiday we met with the relocation advisor, and this changed our lives. Within two days, and while on holiday we had viewed, offered on and had a revised offer accepted on a property that ticks all our boxes. Standouts were Cathy and Kerry, but all at Hastings we had dealings with were courteous, attentive and responded in good time to emails. A very positive experience.
Stuart · 1 November 2024
Agent replied · 26 December 2024
Thank you for sharing your experience. We’re delighted that Cathy, Kerry, and the entire Hastings could make your relocation journey smooth and enjoyable. It’s wonderful to hear that everything fell into place, we wish you all the best in your new home in the Borders!
★★★★★ 5/5
TrustpilotHastings were exceptional in buying my new home
Well, I have recently experienced the most professional, friendly and efficient buying of my new home. Vicky was just amazing throughout my buying process. Nothing was too much for Vicky to deal with. I was kept informed when needed to as so much was dealt with behind the scene and only needed to be informed of changes or progress when needed. Vicky was extremely patient and delivered what was needed with precision, accuracy and of course a smile. I have used the services from Vicky before and certainly will again. Also, the Property team were also a pleasure work with, Sam went over and above my expectations whilst arranging viewing’s. His friendliness, knowledge of the local market was exceptional. Overall, a Fully commendable service was offered and with ease. I would certainly recommend everyone at Hastings every time for buying and selling my future moves. Thank you so much again to Hastings Team.
Daniel · 1 November 2024
Agent replied · 26 December 2024
Thank you so much for your kind words! We're thrilled to hear that Vicky and Sam provided such an exceptional experience for you. Our team always strives to make the buying process as smooth and enjoyable as possible, so it's wonderful to know we met your expectations. We'll be sure to pass along your praise to Vicky, Sam, and the entire team. We look forward to assisting you with any future moves and appreciate your recommendation! Thank you for choosing Hastings.
★★★★★ 5/5
TrustpilotFantastic
Abby was fantastic. She was always on point, replying straight away with any questions i had. She dealt with everything so efficiently. I even received a card for my new home which I thought was a lovely touch. Thank you for everything
Michael · 23 November 2025
Agent replied · 8 June 2026
Thank you for your kind review, we really appreciate it.
We’re delighted to hear Abby looked after you so well and kept everything running smoothly. It’s great to know the personal touches made a difference too.
Thank you again for choosing Hastings Legal.
★★★★★ 5/5
TrustpilotExcellent service
Abby was fantastic! Selling a house can be very stressful, but her professional manner and quick responses to any queries, made the process as pain free as possible. The purchaser had asked for early entry meaning timescales were tight, however Abby facilitated all aspects of the sale, allowing the deadline to be met. I can't thank her enough for her work.
Anon · 29 April 2025
Agent replied · 26 September 2025
Thank you for taking the time to leave such lovely feedback. We're so pleased Abby was able to take the pressure off and keep everything on track, even with the tight deadline. It means a lot to know her efforts made a real difference.
★★★★★ 5/5
TrustpilotForeign-based property sale
As a foreign-based seller, I was unfamiliar with the UK property sales process. The team at Hastings was incredibly patient, answering all of my questions and helping me gain a clear understanding and the confidence needed to move forward. The UK business model, whilst different from North America, made perfect sense and added value at every stage. There’s no duplication, which means no wasted time, and everyone’s expertise is maximized.
Dominique · 5 December 2024
Agent replied · 8 June 2026
Thank you for sharing your experience. We’re glad we could help you navigate the UK property sale process and that our approach made sense to you. We appreciate your recommendation and look forward to continuing to support you in the future.
★★★★★ 5/5
Trustpilot5 star service- Emma Lowans
As first time buyers we didn’t know what to do or expect when buying our house. Emma in the duns branch took complete care of everything for us with great communication from the the start right through to when the sale went through. I couldn’t recommend Hastings and Emma enough. We can now relax and enjoy what life has to offer in our new home.
Jamie · 8 February 2025
Agent replied · 26 December 2024
Thank you for your lovely review! Buying your first home is a big step, and we're so pleased that Emma was able to guide you through the process with great communication and care. We hope you enjoy every moment in your new home and wish you all the best for the future.
★★★★★ 5/5
TrustpilotSeamless from start to finish
Seamless from start to finish. I sold my house through Hastings (for the second time) and my experience was just as easy and professional as the last. My house went under offer in a week from going live, with fantastic marketing and negotiations by Sam to thank. Then on to the conveyancing, which was handled perfectly by Ellen who kept me in informed all the way through, even just for friendly check ins when the legals were ticking along quietly. Everything felt effortless from first enquiry to the final phone call to say all was well and done. Thank you again Hastings for your expert handling of life’s bigger moments 🔑 🏠
Mairi · 11 September 2025
Agent replied · 26 September 2025
Thank you for your kind words and for choosing Hastings Legal again. We’re so pleased to hear that both the sales and legal teams made the process straightforward for you.
★★★★★ 5/5
TrustpilotJust bought my first house and Hastings…
Just bought my first house and Hastings acting as my solicitor,can't thank Vicky enough for all her help throughout the whole process, excellent company and would recommend to anyone who is planning to either sell or buy a property
Ewan · 24 May 2025
Agent replied · 8 June 2026
We’re so pleased to have helped you buy your first home, and even more delighted to hear Vicky made the process a smooth one. Thank you for your kind review and recommendation.
★★★★★ 5/5
TrustpilotGreat Legal Firm
We were delighted with the services at Hastings, we dealt with Abby Syme who was brilliant throughout the process of buying our house. It was a tricky process at the very end but thanks to Abby we made it.
Cathryn · 6 March 2025
Agent replied · 8 June 2026
Thank you, Richard and Cathryn, for your lovely feedback. We're so pleased Abby was able to support you through the purchase, especially at the tricky stages. It was a pleasure to assist you both and we really appreciate your recommendation.
★★★★★ 1/5
TrustpilotPurchasing a house with them
Purchasing a house with them. Moving from England. They were awful to deal with and unhelpful from the get go. The purchase was delayed massively because of their assumptions. I was in contact with the seller directly and shared screenshots of what was happening. Hastings didn’t have a leg to stand on and the main man who was on holiday ended up being in contact. Absolutely steer clear
Kyle · 8 September 2025
Agent replied · 26 September 2025
We are sorry to read your comments. Every transaction has its challenges, and we always work hard to guide clients through the Scottish legal process as smoothly as possible. While we regret you feel let down, we appreciate you taking the time to leave feedback.
★★★★★ 1/5
TrustpilotAwful communication for high end properties
Awful communication and can totally agree with all the other poor reviews below this. If landlords understood how bad these people are at their roles and customers services with high end properties is shocking. Big shout out to Olivia as well, who I can put down as one of the worst people to have a CLIENT FACING job I've come across. Please avoid this agency at all costs for tenants and landlords.
Scott · 15 March 2023
Agent replied · 26 December 2024
I’m afraid that we have been unable to identify you as a client or enquirer within our records. We do not have, and have never had a staff member named Olivia and accordingly we can only assume that this negative review was posted in error.
★★★★★ 5/5
TrustpilotHappy Conveyancing Clients!…
We were very happy with the service we received from Ricky Hope and Hastings generally, in connection with our house purchase. Ricky gave us confidence that the transaction would proceed smoothly in a timely fashion despite there being some unusual issues involved. We wouldn’t hesitate to recommend Ricky.
James · 17 August 2024
Agent replied · 24 August 2024
Thank you James for your 5 star review for Ricky & the Hastings team. We are delighted that you found our services to be the high standard that we strive for.Wishing you well in your new home.
★★★★★ 5/5
TrustpilotThe absolute best!
These guys are so professional yet make you feel like family! They have looked after us for over 20 years and I cannot recommend them highly enough. Vicky is the absolute best!
Derek · 14 November 2024
Agent replied · 8 June 2026
Thanks so much for the amazing feedback! We’re grateful for your support over the 20 years and passed along the feedback to Vicky.
★★★★★ 5/5
TrustpilotA very professional service
A very professional service. Lots of communication so I knew exactly what was happening. As a result the sale of my house was far less stressful than past experiences.
Julie · 16 April 2026
Agent replied · 25 September 2026
Thank you for your kind review. We’re really pleased to hear that the communication throughout helped make the sale of your home a less stressful experience. Keeping you informed at every stage is so important to us, so it’s great to hear this came through. Thank you again for choosing Hastings Legal.
★★★★★ 5/5
TrustpilotExcellent throughout
Received a very professional and prompt service by Jane Riddell. She was excellent throughout and made it a stress free transaction. Found her very helpful throughout
Carol · 8 May 2026
Agent replied · 25 September 2026
Thank you for your kind review. We’re delighted to hear Jane made the process straightforward and stress-free with her prompt and professional support. We’ll be sure to pass your lovely feedback on to her.
★★★★★ 5/5
TrustpilotVery professional and friendly service…
Very professional and friendly service received from Ricky and the team for sale of the family home. Very good advice given when offers were received. On settlement date everything went very smoothly.
Michael · 3 October 2024
Agent replied · 26 December 2024
Thank you, Michael, for your kind words. We’re pleased to hear that Ricky and the team provided you with professional and friendly service throughout the sale of your family home. It's great to know that everything went smoothly on settlement day. We appreciate your feedback!
★★★★★ 5/5
TrustpilotWe recently purchased a property in the…
We recently purchased a property in the Borders. The building was older and rather unusual so the process was not as straightforward as it might have been otherwise. Thanks to the diligence, deep knowledge and persistence of Abby Syme, we were not left exposed to issues that could potentially occur if we were to sell the property in the future. It could have been tempting for both parties to dismiss some details to speed up the purchase but Abby showed patience and professionalism in concluding the purchase in a very complete manner. We are delighted with her services! Thank you so much.
Blythe · 21 August 2024
Agent replied · 24 August 2024
Thank you for your 5 star review. Abby is a very valued member of the Hasting Legal team and she will be delighted to know that you were happy with her service.Wishing you well in your new home.Best wishes
★★★★★ 1/5
TrustpilotThere is a reason why Estate Agents are…
There is a reason why Estate Agents are the most despised profession in the UK and this lot are a perfect example of why.Dont return calls or emails and generally act like they have the monopoly on house sales in The Borders. Cannot wait for the impending fall in the housing market and see the very smug smile wiped off their faces. Absolute knobs to be avoided at all costs.
Bert · 16 November 2020
Agent replied · 28 May 2023
As we have been unable to verify you as a Hastings client and, when requested, you have refused to provide us with any further information on your identity we are sadly not able to investigate or respond.
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