Trusted Agent profile
★★★★★
59 reviews across 1 platform
28 The Square, Kelso TD5 7HH
Borders Country Lets's Kelso office at 28 The Square is rated 4.4 out of 5 across 59 reviews on 1 platform. The 59 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Kelso office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you so much to Nikki Lyons at…
Thank you so much to Nikki Lyons at Hastings, very helpful and there to help all the way through our house sale. Would highly recommend this company
Thank you Gabby for taking the time to write a kind review. Nikki is a much valued member of the Hastings team and we will pass on your lovely comments. Best wishes.
5/5
TrustpilotSelling and buying a house
Having lived in the same house for over four decades, it was quite a thought to sell up and downsize. Hastings provided an absolutely brilliant service. Every phone call and email was always answered promptly. I was kept well informed every step of the way. Overall, I couldn’t have asked for a better experience. Thank you to everyone at Hastings who helped me.
Thank you for your kind words. We’re so glad we could make your selling and buying experience smooth and stress-free. We appreciate your trust and are happy to have been part of this big transition for you.
5/5
TrustpilotHaving worked on other side of a…
Having worked on other side of a sale/purchase with Ellen I can truly say she was a pleasure to work with,. Fantastic communicator throughout the process. Makes life so much easier when working with someone as professional as Ellen!
Thank you for your lovely feedback about working with Ellen. We’re delighted to hear she made the process easier and will be sure to share your comments with her.
5/5
TrustpilotOutstanding service
Our experience with Hastings has been outstanding. From making initial enquiries about the sales process in Scotland through to the sale of the property, the experience has been seamless. Every member of staff that we've dealt with has been responsive, professional and courteous. We couldn't fault the property or legal side of the business and would highly recommend them to anyone either buying or selling property in the Scottish borders. A huge thank you to the whole team.
5/5
TrustpilotWould definitely recommend!
We used Hastings to sell our property and then to make an onward purchase. From start to finish the process was very straightforward and I can’t thank the team enough for making it so stress free for us! Our house sold within 2 weeks and we were then able to make an onward purchase soon after.
Thank you for your feedback, our team really appreciate your kind words. We're thrilled to hear how the team efficiently handled your sale and purchase. Your experience highlights the teamwork we strive for at Hastings, and we appreciate your recommendation. Best wishes as you settle into your new home!
5/5
TrustpilotHastings really provided an excellent service
Hastings really provided an excellent service at every stage of our recent house purchase. Lia was always available and extremely knowledgeable whenever we had questions, proactively providing updates as required that meant we never had to chase anything.This was the first time we had purchased a property in Scotland where the process and terminology are quite different. We had many questions; Lia always took the time to patiently and thoroughly explain the process at every stage.This extremely high level of friendly and supportive customer service made the experience easy and enjoyable. We look forward to working with Hastings again in the future.
1/5
TrustpilotAVOID at all costs
AVOID at all costs. Hastings offer poor service at a high price, and penalise the seller for their failure. Our house was on the market with Hastings for a whole year, despite our reducing the price and with no other advice from them. Not surprisingly we then decided to go with a different agent but had to pay Hastings £300 termination fee (on top of initial marketing fees) despite the poor job. Their small print says you are tied to them forever until you pay this fee (yes we should have noticed but have never seen another agent do this, and did not dream the house would not sell). We sold with the new agent, but lost money on it after a whole year of poor service, bad record keeping and general incompetence. AVOID.
Since our representation of you, some 6+ years ago, our company has continued to grow and build on its trusted reputation and success as solicitor estate agents. We acknowledge in 2015 you felt your house was not effectively advertised - however even with our great investments and gains in technology, training and marketing, even solicitors can’t go back in time. We wish you the best in your future endeavours.
5/5
TrustpilotExcellent experience, highly recommended!
Excellent experience! We used Hastings for a house purchase and it was smooth, easy and professional. Ricky went out of his way to keep us informed, taking the time to call rather than email when we needed an update. Highly recommended as way above the help we received from other solicitors for previous house transactions.
5/5
TrustpilotFantastic service
Fantastic service - both Ricky and Jennifer are hugely knowledgeable and guided us through each legal process with clarity and wisdom.
Thank you for your kind words. We are delighted to hear that Ricky and Jennifer were able to guide you clearly through the process. We’ll make sure your feedback is shared with them, it means a lot to the team.
5/5
TrustpilotSale of Property
The conveyancing service at Hasting was absolutely excellent . Selling a much loved home was stressful but the attention to detail and professionalism we received from Natasha Redpath made it so much easier.
5/5
TrustpilotThe team made a great effort despite…
The team made a great effort despite set backs on the way. Always helpful and friendly.
Thank you for your feedback. We know that not everything always goes to plan, and we’re pleased the team could be there to help and support you through the process.
5/5
TrustpilotPurchase of a home and the writing of a will and P.O.A
I was really pleased with the excellent service I received from the Hastings team and would certainly recommend them. Nothing was too much trouble and any queries I had were answered quickly and in a very professional manner.
Thanks for the great feedback. We’re glad you had a positive experience with the Hastings team and that your queries were handled quickly and professionally. We really appreciate your recommendation!
5/5
TrustpilotHighly Recommend!
I’ve got nothing but good things to say about my whole experience working with Hastings. From organising a viewing, putting in an offer and then receiving help with the legal affairs…everything has been super efficient with excellent communication.
Thank you for your kind review. We're glad to hear that Lauren, Donna, and Lia provided efficient and supportive service during your home purchase. Congratulations on your new home.
5/5
TrustpilotSale of my property.
I am very pleased and content with the helpful way the sale of my property was conducted..
Thank you so much for your kind review. We’re delighted to hear you were pleased with how your sale was handled. It was a pleasure to assist you and we wish you all the best in your next chapter.
5/5
TrustpilotExcellent.......5 Star Plus !!!!
Vicky Maxwell recently helped me out with the purchase of a house in Jedburgh......only wish you could score higher than 5 stars !!!
Thank you, Jimmy, for your kind words. We're so pleased to hear you were happy with the service you received. It was a pleasure helping you with your move to Jedburgh, and we’d be delighted to assist you again in the future.
5/5
TrustpilotProperty hunt in the Borders
While visiting the Borders area to view properties, my wife and I called into the office in Kelso.
Thank you for taking the time to leave such a positive review. We're so pleased to hear you found our team friendly, professional, and knowledgeable during your visit. Helping clients make the most of their time in the Borders and find the right property is something we’re passionate about. We look forward to assisting you further with your property search.
5/5
TrustpilotOur sale was full of problems which…
Our sale was full of problems which Vicky sorted in a calm and efficient manner.
Thank you for your kind words! We're delighted that Vicky was able to guide you through the process and ensure everything went smoothly in the end. Buying and selling property can sometimes come with unexpected challenges, but we're always here to help!
5/5
TrustpilotI highly recommend Hastings at Eyemouth…
I highly recommend Hastings at Eyemouth , they are very professional and can’t do enough for you . I am very pleased how the sale of my house went through.
5/5
TrustpilotGreat Legal (conveyancing) Service
From start to finish, Lia at Hastings (and Tim at the end providing leave cover) , provided a first class service handling our conveyancing as we relocated from Kent to Kelso. Clear concise advice and no issues at all. Thank you very much.
5/5
TrustpilotHastings sold our property in Coldstream
Hastings sold our property in Coldstream and dealt with the legal side and they were 5*. Their service was excellent from start to finish . They secured a sale with in weeks and their negotiating skills were excellent! Their communication was spot on . We highly recommend them and would definitely use them again .
5/5
TrustpilotOutstanding Service
We have received excellent service, advice and support from all departments and staff at Hastings! We cannot thank and praise them enough.They have guided us through the process of selling a house with excellent care, attention and professionalism. Hastings have been prompt with communications at all stages of our house sale. They have responded to our enquiries thoroughly and patiently, often on a face to face basis. Nothing has been too much trouble. The professionalism of the photography, videography and presentation was outstanding. Which had a very positive effect on the number of viewings and hence a successful offer being made. We would have no hesitation in 'Highly Recommending' Hastings to anyone!
5/5
TrustpilotVery personal and professional service…
Very personal and professional service given when I bought my house. No complaints at all thank you.
Thank you Mary for taking the time to write this lovely review. Nikki is a much valued member of the Hastings team and she is delighted that you were happy with her service. Nikki added that you were a pleasure to work with.Wishing you well in your new home.
5/5
TrustpilotExcellent Service
We received excellent service throughout our purchase. Professional & knowledgeable.
Thank you for your wonderful feedback! We're glad you had a positive experience with our team. We hope to assist you with your next move.
5/5
TrustpilotSale in Berwickshire…
Throughout the sale of our Berwickshire house and the purchase of an Angus property, the Hastings team in the Duns and Kelso offices have gone out of their way to be helpful, running the extra mile when unexpected business needed to be dealt with. Ricky Hope and Donna Yeaman are highly professional, offering a first class service which resulted in a smooth process. Warmly recommended!
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Borders Country Lets's Kelso office has 59 reviews across 1 platform: 59 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Borders Country Lets Kelso is rated 4.4 out of 5 across all 59 reviews, checked 9 October 2026.
Borders Country Lets Kelso, 28 The Square, Kelso TD5 7HH.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.