5/5
GoogleI can't Thankyou enough, making what can feel a stressful time, less stressful. No query, question or request was ever too much.
Trusted Agent profile · Keighley
Wilman and Lodge Keighley reviews
★★★★★
59 reviews across 1 platform
77 Main Street, Cross Hills, Keighley, BD20 8PH
Wilman and Lodge's office in Keighley, at 77 Main Street, is rated 4.6 out of 5 across 59 reviews on 1 platform, including 59 Google reviews rated 4.6.
Reviews
Every review we hold for the Keighley office, from every platform, shown as written. First names only.
Google1/5
GoogleShocking customer service, every time I've contacted them to make a viewing or ask for further info the staff are rude and jumped up! Don't let you finish speaking and then get snarky with you!
Agent replied · 10 November 2024
Hi, thank you for your feedback. This has been passed directly to management as this isn't what Wilman & Lodge represent so we will adress it appropriately. If you could please contact jayne@wilman-lodge.co.uk with more details so we can make sure to help you and get further information on your review.
5/5
GoogleMyself and my partner used Wilman and Lodge to complete the purchase of our first home and were super throughout the whole process and very helpful with any queries we had. Would definitely use again and recommend to anybody who is wanting to purchase a property.
Agent replied · 13 June 2024
Thank you for your kind review and we hope you're settling into your new house - happy first home!
5/5
GoogleWe have received an excellent service throughout the sale of our property with constant updates.
5/5
GoogleVery professional and efficient throughout. Would highly recommend Wilman & Lodge
5/5
GoogleLovely staff who are good at their jobs
5/5
GoogleWilman and Lodge have been excellent for us. Pleasant, polite, professional, punctual, and proactive Very helpful indeed Wouldn’t hesitate to recommend them
5/5
GoogleWe have purchased a house through Wilman & Lodge and completed today. Very good service and a lovely touch to receive a bottle of Prosecco and a gift box when we went to collect the keys.
5/5
GoogleNot one to usually write a review however, I have been so grateful for Wilman & Lodge’s help purchasing my first house I couldn’t not. … More
1/5
GoogleSo over 6 months ago, I was looking for somewhere to move to, and found an ideal location for me and my kids. I wouldn’t mind if it had been taken, but instead got offered a viewing slow. I ended up stood outside the property waiting for the agent to show. They didn’t. Turns out they hadn’t booked me in. I was annoyed as I was trying to juggle my own business and my kids to make the meeting, and to find out they weren’t going to show up, nor would they have anymore viewings it wasn’t an ideal day for me. I then spoke with the manager by email as to the poor outcome of this to which they said they would get in touch if there were similar properties available. They have not remotely once been in touch since. Is it ok these days to not actually communicate with the clients we let down at any point? Or are we supposedly so busy we can’t just drop a courtesy message. Maybe just making so much money they don’t care about individuals. Never usually write up anyone for poor customer service, but in the last year, some companies have gone above and beyond expectations to survive, whilst others don’t seem to care.NegativeQuality
5/5
GoogleWe have dealt with Wilman and Lodge as Landlord Management Agents for over 3 years, they are very professional and take the stress out of letting your property. Quick to respond to any queries etc..
Agent replied · 13 June 2024
Thank you for your review - we'll pass your kind words onto our rentals team!
5/5
GoogleBeen with them to rent a property for over 2 years. Excellent service. Very quick to resolve maintenance issues with the large team available. Quick to find new tenants at turnover.
Agent replied · 13 June 2024
A property you bought through us too if I remember rightly! Thank you for your kind review :)
5/5
GoogleAlways so helpful and professional
4/5
GoogleWilman and Lodge have managed our tenanted property for a number of years and I have always found the team very professional and helpful.
Agent replied · 13 June 2024
Thanks for your positive review Mr Charmbury!
5/5
GoogleWilman have been renting out our properties for the past 7 years. A good service that has delivered us some good, well vetted tenants.
Agent replied · 13 June 2024
Thank you for your review, we really appreciate your continued business!
5/5
GoogleWhat at a wonderful company and team they are at Crosshills. Most helpful and patient.
5/5
GoogleWilman and Lodge have been supportive, thorough and their communication is excellent. They take pride in the service they provide.
Agent replied · 13 June 2024
Thanks Nicola! We certainly try our best :)
1/5
GoogleAsked if a property had dedicated parking, they said it did, it absolutley did not. Neighbours created a huge scene all because this company couldn't just say there was no parking. Agent then hid in the house and the company washed their hands of it all, leaving us to deal with the situation.
5/5
GoogleSo far as acting agents for my landlord they have been brilliant, attending to any problems quickly and politely. Really caring
Agent replied · 13 June 2024
Thanks Colleen, we're so glad you're happy with the service!
5/5
GoogleFabulous attentive service throughout the sale process. Happy to fully recommend
4/5
GoogleVery helpful and friendly.
Agent replied · 13 June 2024
Thank you kindly for your review
5/5
GoogleAmazing estate agents. Went above and beyond to help us find our dream house.
Agent replied · 13 June 2024
Thank you for your kind review!
5/5
GoogleGreat agency to work with.
Agent replied · 13 June 2024
Thank you for your review!
5/5
GoogleVery helpful and warm welcome
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Wilman and Lodge Keighley
How many reviews does Wilman and Lodge Keighley have?
Wilman and Lodge's Keighley office has 59 reviews across 1 platform: 59 on Google.
What is Wilman and Lodge Keighley's rating?
Wilman and Lodge Keighley is rated 4.6 out of 5 across all 59 reviews, and 4.6 out of 5 on Google from 59 reviews.
Where is Wilman and Lodge's Keighley office?
Wilman and Lodge Keighley, 77 Main Street, Cross Hills, Keighley, BD20 8PH.
