Open House Estate Agents reviews

★★★★★ 1/5

Google

I would strongly avoid using open house. They are liars and are very untrustworthy. I moved into an apartment and when viewing the property there was furniture already inside the apartment. I asked Tom who’s the owner of the furniture the landlord or the previous tenants? He replied with “it was all the old tenants furniture and we had right to get rid off it all if we wished”. So we did. Fast forward to trying to claim my deposit back. They asked where all the furniture had gone. I replied with “we got rid off it all as you told us it belonged to the previous tenants” Tom went back on his word and said “I never told you it was the tenants” and that he told us it belonged to the landlord. At this point I was very upset as I was being lied to and had been manipulated at the viewing. We argued over the deposit until I was not rewarded it. Furious, me and some family members went into the office to speak direct with them and find out why they decided to lie about ownership of the furniture. I said to Tom face to face “why did you tell me it belonged to the previous tenants when you clearly knew it was the landlords” and Toms reply was “well it doesn’t matter what I said now because your deposit has gone now” with a grin on his face. Absolutely terrible and untrustworthy people, I lost a near 700pound deposit over a two seater sofa with rips around it and a bed that literally had serval lats missing and had rust all round the sides of it. And they tried telling me that them items was worth 700pound. Complete scam and very unprofessional.

George · 14 January 2026

★★★★★ 5/5

Google

Had a brilliant experience selling my house - the whole team were incredibly friendly and helpful throughout. I mainly dealt with Tom, who kept me well updated and always found solutions when things didn’t go quite as smoothly as we’d hoped. He made the process feel as easy as possible and clearly puts 110% into what he does. I also spoke to Ben, Jack, and Tracey a few times over the phone - all were equally lovely and a pleasure to deal with.

Laura · 28 November 2025

★★★★★ 5/5

Google

I recently moved my entire property portfolio over from another letting agent, and I can honestly say I wish I had made the switch sooner. The difference in service has been outstanding. From day one, Tom and the team has been proactive, communicative, and genuinely invested in managing my properties to a high standard. Where my previous agent wasn’t approachable and often left me chasing updates, these guys keep me informed at every stage without needing to ask. Maintenance issues are handled quickly and professionally, tenants are well-screened and well-supported, and I feel completely confident that my investments are in the best possible place. Their attention to detail, transparency, and overall professionalism are miles ahead of my past experience. If you’re a landlord looking for a letting agent who truly delivers, I can’t recommend Open House Keighley highly enough. Switching to them has been the best decision I’ve made for my portfolio.

Scott · 28 November 2025

★★★★★ 5/5

Google

I cannot speak highly enough of Tom and the team, they have been absolutely amazing at helping us find a home for two lovely guys who have been down on their luck lately. They said they would do their best to secure them a place to rent and they've been true to their word. I've spoken to many different agents who never got back to me but Tom called me back shortly after submitting my enquiry online and the whole team have been so helpful. Thanks also to Dom, Jack & Yvonne for their supportive approach throughout.

Ros · 18 June 2024

★★★★★ 5/5

Google

Unfortunately, my landlord was selling, so I needed to find a new rental property as soon as possible. Luckily, Jack was brilliant. He found several properties that I might like, arranged a viewing for the very next day, and I went ahead with one of them. The whole process was really smooth, and I couldn’t recommend them enough.

Bethan · 16 January 2026

★★★★★ 5/5

Google

Open House sold our property in September 2022. Tom was nothing but professional and knowledgeable throughout the entire process (and the whole team there were the same). He made everything very easy to navigate and took a lot of the stress away from us. He recommended solicitors, surveyors, electricians etc which made the process even easier for us ! I would not hesitate in recommending them in the future and would use them again if I was in a position of buying or selling.

Victoria · 12 June 2023

★★★★★ 5/5

Google

I would like to say, everyone at Openhouse really did a good job at selling our house. Our house had been on the market with a different agent we had only 3 viewer's in over a year. Open house agent's took over the selling and sold it within a few months. All the office staff were brilliant especially Tom, he was so polite and fixed every question we gave to him. I could go on forever about these people.

Sandra · 12 June 2023

★★★★★ 5/5

Google

I was an estate agent for over 30 years, I now work on the other side of the fence buying properties, when I come across an agent that goes the extra mile always putting the client first, then I feel it needs to be recognised, Tom and his team provide an excellent service for buyers and sellers alike, If in that locality then I would be instructed them to sell your home, 100%

Daz · 15 October 2023

★★★★★ 5/5

Google

It is always such a positive experience working with Jack. His communication is always clear and timely, and he makes working with him stress-free. Jack is friendly, professional, and always ready to help with any questions. I'd highly recommend Open House and Jack to anyone in the future.

Elle · 28 November 2025

★★★★★ 5/5

Google

Have recently sold our property through Open House. We initial dealt with Jack who did the valuation and photos. Both he and Tom were brilliant throughout, keeping us updated regarding our buyer's progress. Would definitely recommend these guys if you want to sell your house quickly! *****

D · 28 November 2025

★★★★★ 5/5

Google

Couldn't have asked for a better experience! I was so daunted and overwhelmed at the prospect of renting out my first home and Jack was reassuring, not pushy and was very patient answering all my questions (I had a lot!). Everyone I've had contact with at the estate agents has been really friendly and helpful. Thank you!

Lauren · 22 July 2025

★★★★★ 5/5

Google

I cannot recommend Tom, Jack and the staff highly enough. After using other estate agents who did not market my house effectively I transferred to Open House who were amazing. Got me a flurry of buyers, got me the asking price and held my …

Janet · 16 November 2025

★★★★★ 5/5

Google

Open House are simply great. Honest, reliable and certainly not driven by sales but rather, relationships with people. Martin is a really pleasant guy with a passion for property and empowers you to feel the same with an open approach - which feels genuinely supportive. Tom is an absolute pleasure to speak with, down to a earth and has a real passion for building relationships, getting you the best from property and guiding you along the way. Open House are certainly a recommendation from me.

George · 12 June 2022

★★★★★ 5/5

Google

Recently sold a house through Open House and worked with Tom from start to finish. Absolutely amazing service, the team were always helpful and answered everything I asked. Tom went above and beyond and would 100% recommend

Nathan · 16 January 2026

★★★★★ 5/5

Google

Martin & Tom were great in helping sell my Brothers flat. Honest no nonsense advice was what we asked for and what we got. These guys know their stuff, and guided us through from beginning to end, what we needed to do in the flat to get it sellable, and then helping us through the legalities. Nothing too much trouble, very helpful and friendly, and kept us informed all the way through the process. Definitely recommend them and will use when we next need an estat eagentPositiveResponsiveness, Quality, Professionalism, Value

Simon · 12 June 2021

★★★★★ 5/5

Facebook

I would definitely recommend Open House Estate Agents to anyone wanting to sell their house. Craig and Simon were absolutely fantastic from start to finish. They kept in touch regularly and when I rang them they answered straight away. They arranged loads of viewings and our house was soon sold. Great friendly attitude and I felt like we became friends straight away, rather than customers. Thank you Craig and Simon x

Juliet · 14 December 2021

★★★★★ 5/5

Google

Great company and people, really easy to deal with. Had an issue with the washing machine and both Ben and Tom were out immediately with a replacement. Highly recommend.

David · 28 November 2025

★★★★★ 5/5

Google

Truly outstanding on every front. Trustworthy, caring, contactable at flexible times. Proactive, great network of local contacts and trusted tradespeople. Having had very bad experiences with agents in the past, these guys are worth their weight in gold. Tom Kounnas is first class and has exceeded expectations at every turn, regularly going above and beyond. Tom and the team properly understand the importance of values, trust and building relationships. I couldn’t recommend them highly enough.

Guy · 17 July 2023

★★★★★ 5/5

Google

A big thank you to Jack and all the staff at Open House for selling my property after the first day of viewings. A really professional and seamless service and I would recommend them to anyone, thank you all :)

H · 31 March 2025

★★★★★ 5/5

Google

Amazing place throughout and amazing staff looking after the place. Throughout I dealt with Jack and can say he never failed to amaze at his job, communication was amazing and any issues I had, Jack rectified. Would recommend to anyone finding a place to live.

Amir · 19 January 2025

★★★★★ 5/5

Google

Open house have helped me now for the last few years with my rental properties. Great team and excellent service. Big thank you to Tom and Dom who have always been there at every stage. Anyone looking for a reliable letting agent i would highly recommend.

Ahmad · 20 November 2024

★★★★★ 5/5

Google

I’ve never sold a house before and was totally in the dark. Tom from open house came to visit and talk me through the process. Although Tom is a young lad he has maturity way beyond his years. Courteous, polite and knowledgable, he explained things in easy terms with no hard to understand jargon. The for sale sign was up within hours and had my first viewing later that day. Viewings we’re done by Tom or Martin and were completely hassle free and I never felt left out or uncomfortable. Tom, Martin & Dom (in the office) are always cheery and helpful and quick to reply with any questions I have. It’s all about good old fashioned service where the customer really does come first, and makes me feel very ‘looked after’. I’ve now had an offer accepted on a house and look forward to securing the deal on both houses in the weeks to come …….. can’t recommend Open House Keighley highly enough…… but Tom you don’t need to keep apologising for bothering me when you call to update me on the sale 🥰

Sharon · 12 June 2022

★★★★★ 5/5

Google

Absolutely superb estate agents ! I have rented from Open house now for a year and in that time they have been incredible. Tom, jack and dom (along with the rest of the team) are some of the most genuine people working in this business that I’ve ever had the pleasure to meet ! Not only do they make you feel comfortable but they are completely trustworthy and transparent. They will always be honest and helpful. While being with them I have realised there is no problem for them, any issue is dealt with efficiently and to the greatest standards (no cowboys or shortcuts) I look forward to continuing to rent from them in the present and buying from them in the future. An incredible team !

M · 13 March 2025

★★★★★ 5/5

Google

I’ve worked with Open House now for over a year. The service I’ve received has been great. Tom and the team have been efficient and always keep me updated with what’s occurring, so I have very little worries. Would highly recommend for other landlords.

Louis · 22 September 2024