Trusted Agent profile · Keighley, West Yorkshire
★★★★★
56 reviews across 2 platforms
75 North Street, Keighley, West Yorkshire, BD21 3RZ
Part of Dacre Son and Hartley, see every office.
Dacre Son and Hartley's office in Keighley, West Yorkshire, at 75 North Street, is rated 3.6 out of 5 across 56 reviews on two platforms, including 40 Google reviews rated 3.7.
Every review we hold for the Keighley office, from every platform, shown as written. First names only.
5/5
Googlewe didn't get off to a great start this was not at no fault of their own this was down to me not understanding the process, however throughout they remained sympathetic and professional to which I think they don't get the credit they …
Thank you for this lovely review for the Dacres Keighley team!
1/5
GoogleMy dad uses this company to rent his house out, we had a valuation done a few weeks by a seperate company and the man tnat did the valuation came back and said the house was filthy they had lied about the size of dog they had and he was unable to use any photographs to advertise the house as it is in such a bad state! I contacted davre son and hartley and expressed our conserns and got told by the lady i spoke to that she did not deal with this stuff so would email tne information through to the relevant person and i would be contacted. This never happened so i called back and i got put through to the correct person, i was told an inspection would be done and if it was as bad as i was told then they would be giben a week to sort it out and another inspection would be done, i also asked for pictures of the house and was told i would get them, i have still not heard back from them and it has been at least 2 weeks since we had any contact. I will be trying to contact them again on monday morning. At the very least they could have sent my father a letter he is a very ill elderly man and is worried sick about his only investment i am disgusted with this place!
5/5
GoogleI have changed my review from 1 star to five, I have been dealing with Rachel over the last four weeks and she has been brilliant, keeping me updates regularly and has now found me a tenant.
We’re sorry that you had some difficulty making your initial appointment. It is our understanding that you have since had an appraisal with Racheal which has resulted instructing Dacres to let your property. If you need to discuss any … More
5/5
GoogleThank you to everyone at Dacre Son and Hartley for helping us buy the house we Love and now call Home! A special thank you must go to Aleysha for all her hard work and efforts to keep …
This is a wonderful five star review for our team. Thank you for taking the time to let us know.
1/5
GooglePoor customer service from the agent who came to see us, and no contact after viewing our property until a courtesy call came from someone else at the office (in the meantime we had both listed and agreed a sale on the property)
Thank you for taking the time to review our service. We are sorry that you have reviewed us as you have and that you felt our representative didn’t perform to the expected level. We acknowledge and appreciate the feedback from your experience but would like to emphasise that of the 22 reviews on AllAgents.co.uk 20 of those reviews award a response of 4 or more stars out of a possible five (17 or the reviews are 5/5), and as a firm we are rated on that site as the top firm in Keighley as of 16.1.18. We hope we can help you in the future.
2/5
GoogleUnfortunately the sales persons words on the viewing day didn't match the office's words on the day of booking the viewing. I did explain to the sales woman but she didn't seem to understand / care or anything!! Left the viewing very quickly as I don't appreciate PORKIES, thank you
1/5
GoogleVery disappointing. Wasted a week of precious sale time, waiting around for the marketing of our property to be forwarded. Awful marketing and overall, an utterly unprofessional service. Clearly disinterested in helping us... If your boss isn't interested in the business, what hope does the rest of your team have?
5/5
GoogleThank you to everyone at Dacre son and Hartley for all of your help and the gift box we recieved from you was such a special touch. Thank you!!
Thank you so much for leaving the team this lovely 5 star review. We're really pleased you liked the completion box! Best wishes
1/5
FacebookLet down by last minute effective cancellation of valuation due to Dacres double booking and not really given another option. Could not recommend.
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1/5
FacebookI used dacres to sell my house. My solicitor paid their bill the day it was provided but I was shocked to receive intimidating emails from them threatening legal action because THEY had fraudulently forgotten/did not add the VAT. I lost money getting funds from long term investments because of their incompetence.
5/5
GoogleExcellent service, great communications and they understand the local market very well.
We are delighted to hear you were so pleased with the service from our team at Keighley. Thank you for letting us know.
5/5
GoogleExcellent help from Dee!
Hi Stef, thank you for leaving us a five star review! We will make sure this feedback is passed onto Dee and the rest of the team at Dacres Keighley.
2/5
GoogleNot very proffesional
We're sorry to hear that you feel we were not professional. We strive to provide a high standard of service to our customers, whether they are selling or buying. Please contact us so we can discuss further.
5/5
GoogleA great company and great customer service from aleysha! I would highly recommend!
Thank you for taking the time to leave this five star review for our team in Keighley.
5/5
GoogleVery professional, took care of everything for me.
That's wonderful to hear, thank you for this lovely review.
4/5
GoogleVery good and great greenland
Thank you!
1/5
GoogleJack who deals on commercial side of business is very rude attitude, they waste of time don't use them
5/5
FacebookQuick and relevant service, good at keeping us upto date with progress of selling our house. Would recommend
1/5
GoogleI can not find what am looking for need to be easier to use!!!!!!
1/5
FacebookBad communication, false advertising.
1/5
FacebookBad communication, false advertising.
5/5
Facebooka friendly service and most helpful
5/5
GoogleAn amazingly beautiful park
4/5
GoogleRating only, no written review.
Thank you for your 4 star review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Dacre Son and Hartley's Keighley office has 56 reviews across two platforms: 40 on Google, 16 on Facebook (across the whole business).
Dacre Son and Hartley Keighley is rated 3.6 out of 5 across all 56 reviews, and 3.7 out of 5 on Google from 40 reviews.
Dacre Son and Hartley Keighley, 75 North Street, Keighley, West Yorkshire, BD21 3RZ.
