Every review we hold for the Iver office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGood evening,
We found online an interesting property to rent, and contacted Iver Oakwood Estates. We were very keen on that property. We called and found that there is no more spaces available for open day, but lady took our details and said she will put us on waiting list. We got a phone call back that a spce became available and got booked in. This felt lovely to be taken serious and that someone followed up. Thank you.
Today we were viewing the property to rent in Iver. When we arrived we met Rebecca, she introduced herself and gave us her business card and a property brochure. She was very informative and very professional. When showing us around the house she explained all features in details and explained which items of furniture Landlord is looking to leave and which will not be staying and what exactly is included. Because of that we are very confident in understanding the property lease. Rebecca was fantastic. We would definitely recommend Oakwood Estates from this experience and also hope to use your services.
Thank you
Joanna and JacekPositiveProfessionalism
Joanna · 17 June 2022
Agent replied · 16 June 2024
Thank you Joanna and Jacek for taking the time to share your experience. I have of course forwarded your feedback on Rebecca who on receiving it stated that your positive words have given her a real boost. We really appreciate your comments and are here to help whenever you need. Yours sincerely, Elle Godfrey, Marketing Executive
★★★★★ 5/5
GoogleWe had an appointment at 14:15. We were there earlier around 14:00. Louise was there before us to greet us well in advance. Good timekeeping, wasn't it? She guided us in parking to the back of the property. She explained about the property's parking and took us to the property's tour from the back entrance showing us the kitchen, bathroom and the living room. She provided us plenty of time to see around the ground floor and then took us to the first floor through the stairs.she showed us the master bedroom and the natural view towards the front and the rest of the property. She also explained about the possible upgrade of another bedroom in the first floor before she took us to second floor to show us the second bedroom. After showing us the second bedroom, she took us to the garden explaining the is a good place for summer barbeque and evening drinks. Finally she wished us good bye and guided us to drive out of the property to the main road.
She was dressed smart, lovely smile and smart.
She was explanatory.
She answered all our questions.
She did great. Thanks Louise.
Prakash · 17 June 2022
Agent replied · 16 June 2024
Prakash thank you for taking the time to share your experience and provide us with this great feedback. I have of course passed your comments over to Louise who was delighted to receive your review. We are glad you approved of the service that Louise provided and wish you all the best with your property search. Yours sincerely, Elle Godfrey - Marketing Executive
★★★★★ 5/5
GoogleKate was extremely professional and polite during our recent home viewing. She gave us the time and space to view the property ensuring we were fully informed about its features. Additionally, she has vast knowledge about the local area and was able to guide us about the local amenities and area in general. Big thank you to Kate for her time and professionalism.
Prabhjot · 20 September 2023
Agent replied · 16 June 2024
Dear Prabhjot, it’s fantastic to hear about Kate's professionalism and her helpful guidance about the local area. Thank you for expressing your gratitude and positive feedback about your home viewing experience with her! All the best. Katie - Marketing Assistant
★★★★★ 5/5
GoogleBeth was friendly and helpful.
Katie · 20 December 2025
Agent replied · 25 December 2025
Thank you for the lovely 5star review, Katie. It is great to hear that Beth made such a positive impression and was friendly and helpful throughout. We really appreciate you sharing your experience with us. - Ella, Oakwood Estates.
★★★★★ 5/5
GoogleKate is so lovely and amazing. She is very helpful and she did fantastic job to show us the house twice in a day . She is very polite. Iam really very grateful to her to help us.
Manpreet · 12 December 2024
Agent replied · 26 December 2024
Thank you for the wonderful 5-star review! We are passionate about serving you and are grateful for your recognition. Your satisfaction is our top priority. Best regards, Amber - Marketing Team.
★★★★★ 5/5
GoogleBeth was a thorough professional and she addressed all the questions that we had and others that she was not aware has asked us to send this across so that these can be responded to as soon as possible. I will give her 5 stars
Abid · 10 August 2024
Agent replied · 16 June 2024
We are thrilled to receive your 5-star rating! Thank you for taking the time to share your experience with us. We look forward to serving you again soon. Best regards, Rowan- Marketing Team
★★★★★ 5/5
GoogleKate was fantastic, very informative, approachable and helpful. She made the viewings easy and is incredibly professional at the same time. I would definitely recommend her and your office to anyone that is looking to buy or sell property.
Bindi · 10 November 2024
Agent replied · 10 December 2024
We are overjoyed to receive your 5-star rating! Thank you for choosing us and for sharing your positive feedback. We're here to serve you excellently. Warm regards, Amber - Marketing Team
★★★★★ 1/5
TrustpilotInflexible
I have been trying to get a will written for some time by Oakwood Estates but I am frustrated they have yet to write a will that conveys my wishes. They are inflexible about the wording and the statements that should appear in the will citing "it's required by law". I disagree.
I do not think they are interested in a client that does not bring about any benefit to the company e.g. setting up a Trust, nominating them to be Executors in the will or be consulted by nominated Executors if they required advice, be the keepers of the will. I am doing none of that.
Pilar · 20 January 2026
★★★★★ 5/5
GoogleKate was lovely and so kind! She answered all the questions I had doubts about, and shared her personal experiences as well since she lived in the same area! such a gem!
Rozana · 19 December 2024
Agent replied · 26 December 2024
We are overjoyed to receive your 5-star rating! Thank you for choosing us and for sharing your positive feedback. We're here to serve you excellently. Warm regards, Amber - Marketing Team
★★★★★ 5/5
GoogleBeth is an excellent estate agent. She was not only knowledgeable about the property but also kind and understanding. We were running behind schedule, but Beth was patient and flexible, making the viewing process stress-free.
Anis · 3 November 2024
Agent replied · 10 November 2024
Thank you for the fantastic 5-star review! We're delighted to know you had a great experience with us. Your satisfaction is our priority. Best wishes, Amber - Marketing Team
★★★★★ 1/5
TrustpilotJust do not !
ATTENTION: Owner of This Agency
Your staff is an absolute bunch of clowns and is actively making you LOSE MONEY!
I was shown a property where half the house was locked and inaccessible, a complete waste of my time. When I complained, your agent did not apologised and acted completely unprofessionally. This level of incompetence is driving away potential buyers.
To the owner of the rented three-bed bungalow in Denham that is trying to sell it, Get your property off this agency’s books immediately! I might be interested in buying it, but I will never deal with these jokers again.
Your poor service is losing you sales. Get your team under control! And don’t come to me saying I can give you a call to complain, have some decency!
Julia · 1 December 2025
★★★★★ 5/5
GoogleKate is very professional and polite. Very calm and welcoming person with wealth of knowledge about the property and area. She explained and showed property thoroughly to make interest in the property. Kate kindly let me bring my daughter to see the property straight after my viewing. She was very patient and helpful. Great asset for the company
Pinder · 17 June 2023
Agent replied · 16 June 2024
Good Afternoon,
Thank you for your lovely review! I am glad that your experience with Oakwood Estates has been positive.
All the best,
Jessie - Marketing Assistant, Oakwood Estates
★★★★★ 5/5
GoogleKate was great, forwarded the details, contacted me to ensure I was still ok for time. Was very knowledgeable about things I wanted to know and if she didn’t she would ask and let me know. Professional and pleasant manner, glad she showed me around. Would definitely ask for her again.
Julia · 19 November 2023
Agent replied · 16 June 2024
Julia, thank you for taking the time to leave Oakwood Estates such a detailed and positive review, it is greatly appreciated.
Kind Regards,
Alice (Marketing Assistant).
★★★★★ 5/5
GoogleI was quite happy with Kate on how she showed the house to us. She had thorough knowledge about the property and benefiting part related to solar panels and saving current house owner making out of it.
Thanks Kate for showing the house, very impressed with your knowledge and gesture.
Cheers!
Vikas
Vikas · 20 October 2023
Agent replied · 16 June 2024
Thank you, Vikas! We're pleased to hear that Kate provided you with a knowledgeable and impressive house viewing experience, particularly with insights about solar panels. If you have any more questions or need further assistance, don't hesitate to reach out. Katie - Marketing Assistant
★★★★★ 1/5
GoogleUnfortunately, Oakwood Estates have managed to achieve the dubious title of worst estate agent I have ever had the misfortune of renting with.
Firstly, we were given a move in date of one time - however, once we received a contract, the date for moving in was 2 weeks later than this...! This meant a huge deal of inconvenience for all of us as we had to move all of our things into temporary storage and find alternative accommodation.
Secondly, the house was absolutely filthy when we moved in. We had previously enquired as to whether the house would have been professionally cleaned before our move in day, and were told that if we insisted on this it would cost £1000 (and that the equivalent would need to be paid when we moved out). We declined this extortionate cost, and unfortunately this meant it was an absolute pig sty. The drawers were full of rubbish in bin bags, the oven was disgusting and had clearly never been cleaned the whole of the previous tenancy, the freezer was entirely frozen over... and we ended up having to clean this before we could move our things in. This took all 5 of us, hours. We received nothing in return, not even an apology.
We had multiple issues with the house we rented subsequently (damp, faulty showers, cracked floors) which were reported in a timely manner by us, but were never fixed. We received no reduction on our rent either to compensate.
Halfway through our tenancy we got burgled. This was hugely distressing, and a number of valuable items were stolen from us. We reported the break in immediately - and all we received in return was criticism. It must have been our fault, they said, as we didn’t double bolt the door - but do bear in mind we never received a key for this second bolt!! We were initially asked to pay extra to fix the door which had been kicked in on account of this, despite this clearly being covered by the landlords house insurance as per the contract. This entirely unfair accusation and lack of empathy in a hugely distressing situation shocked and appalled us all.
Things went from bad to worse when we came to moving out. We (despite of course being able to leave the house “in the same state as which is was found”), left it spotless. We even pressure washed the patio!
When it came to getting our deposit back, we received a ridiculous statement saying that an enormous amount of money would be taken from us for “missing items” (like the rubbish bags from the drawers when we moved in?) and, worst of all, for cleaning costs. How they had the cheek to claim this considering the state of the place when we moved in is beyond me.
We treated this house with nothing but respect, and actually loved living there and in the community surroundings. It was horribly unfortunate that we are left with the sour taste in our mouths from the way we were treated by Oakwood Estates.
When we confronted them about the obscene costs we were faced with, and the shock and horror we felt at their lack of empathy and consideration for our situation, we were told they were “just the messengers” between us and the landlord. They failed to support us in any of these proceedings, and we were consistently faced with an unhelpful “computer says no” approach by staff.
Bearing in mind I have rented for 10 years now, this experience is by far the worst of them all. Absolutely appalled. Do not use.
Sarah-Jane · 18 June 2019
Agent replied · 16 June 2024
Dear Sarah,
I do feel for you as your experience was not a good one. The unfortunate nature of this agreement was that it was an introduction contract with the Landlord which ties are hands on a number of issues you have raised. If an introduction service is selected by a Landlord than as an agency we are solely contracted to find and introduce a tenant. Once issues arise it is up to the Landlord to get them resolved as we are not instructed to carry out maintenance works. Its only when a Landlord opts for Full Management that we are able to take a proactive stance when pre, mid and end of tenancy issues arise.
When reading through the case I can see your frustration as against our advice a claim was made against your deposit. Thankfully the DPS awarded in your favour.
Yours sincerely
Elle
Customer Service
★★★★★ 1/5
TrustpilotPoor customer service from Langley…
Poor customer service from Langley branch, was told they had lots of people to come view the house, had two people, got an offer then was advised by a different estate agent that the house is not sold. They didn’t inform me that the sale had been rejected
Vanessa · 24 July 2026
★★★★★ 5/5
GoogleMaia was very professional. Upon arrival we found her on site awaiting our arrival. She was polite and friendly. Maia was able to answer all our questions and seems to have key knowledge about the property. Maia was also able to signpost us to a mortgage advisor should we require. We had absolutely splendid viewing experience!
Maximillian · 17 June 2023
Agent replied · 16 June 2024
Thank you Maximillian for sharing your viewing experience with us. We are glad that you were pleased with the service provided. Maia was grateful to receive your feedback and we wish you all the best with your search. Yours sincerely, Elle Godfrey - Marketing Executive
★★★★★ 5/5
GoogleWould just like to say Beth Fairchild was an amazing person to deal with at oakwood estate agents in iver , she was very approachable , warm and very friendly and answered the questions we needed to know
Thanks Beth :-)
Dawn · 17 May 2024
Agent replied · 16 June 2024
Your 5-star review is greatly appreciated! Thank you for recognizing our efforts. We're committed to maintaining this level of service. Regards, Rowan - Marketing Team
★★★★★ 5/5
GoogleKate is very knowledgeable and helpful and uplifted my experience of property hunting.
She is very honest and polite and very professional when dealing with all aspects of her work. Would recommend Oakwood Estates and hoping to reach my end goal of buying a home with the help of Kate and her team.
Parmit · 21 August 2023
Agent replied · 16 June 2024
Dear Parmit, thank you for your great review! We're so glad to hear that your time at Oakwood Estates so far has been nothing but positive. Kate was very grateful to receive your comments, and will continue to work hard to provide the best possible property experience during your search.
Katie - Marketing Assistant
★★★★★ 5/5
GoogleBeth was very professional
Prasanna · 19 September 2025
Agent replied · 22 September 2025
Thank you, Prasanna, for your 5-star review! We're so pleased to hear that you found Beth professional, we’ll be sure to pass on your kind feedback to her. Thanks again for taking the time to share your experience. - Ella, Oakwood Estates
★★★★★ 5/5
GoogleKate was very kind and generous to help me find the property, Property is good and worth of money. It doesn’t look like in pictures but still it is good property to have. I will say it’s just need a little paint but overall property is worth it.
Abhishek · 19 November 2023
Agent replied · 16 June 2024
Dear Abhishek, Thank you for taking the time to share your experience! We're delighted to hear that Kate left such a positive impression on you. Her dedication to providing informative and knowledgeable service is something we truly value here. We'll make sure to pass along your kind words to Kate. All the best. Katie - Marketing Assistant
★★★★★ 5/5
GoogleChris Perryman at Oakwood Estates was incredible in supporting us with our house purchase. We really appreciated his hard work, dedication and superb communication skills. Chris was really helpful in following up with the various parties involved in our purchase, as well as addressing any questions or concerns we had. Brilliant service and we would highly recommend them. Thanks again Chris!!!PositiveResponsiveness, Quality, Professionalism, Value
Indi · 17 June 2022
Agent replied · 16 June 2024
Thank you Indi & Gemma for your fantastic feedback. I have passed your comments over to Chris who is delighted to hear that you had a positive experience. We wish you all the very best in your new property. Yours sincerely, Elle Godfrey - Marketing Executive
★★★★★ 5/5
GoogleGemma and Christopher gave us first class advice and service throughout a sale which through no fault of theirs took 5 months. Gemma kept us informed and constantly kept in touch with the purchasers and their agents and the lawyers. We received an excellent highly efficient and effective service.
John and Sally I.
John · 17 June 2023
Agent replied · 16 June 2024
Thank you John and Sally for providing us with this feedback following the sale of your property. Both Gemma and Christopher were grateful to receive your comments and are glad all was a success. We wish you all the best. Yours sincerely, Elle Godfrey - Marketing Executive
★★★★★ 5/5
GoogleKatie was very prompt and provided a excellent viewing experience of the property. She was knowledgeable and provide antidotes from personal experiences, which was refreshing and useful.
Vijay · 12 November 2024
Agent replied · 10 December 2024
Your 5-star review is greatly appreciated! Thank you for recognizing our efforts. We're committed to maintaining this level of service. Regards, Amber - Marketing Team
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