Trusted Agent profile · Islington
★★★★★
1,143 reviews across 2 platforms
65 Upper Street, Islington, N1 0NY, N1 0NY
Winkworth's office in Islington, at 65 Upper Street, is rated 4.1 out of 5 across 1,143 reviews on two platforms, including 279 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Winkworth won in 2026.
Tell us what you need and we'll put you in touch. Winkworth Islington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Islington.
The Trusted Agent 2026 results for Winkworth, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Islington office, from every platform, shown as written. First names only.
4/5
GoogleWinkworth worked with us to get our full deposit returned after our landlord refused to release it for 4.5 weeks.
Thank you for your feedback, and we apologise for the delay you’ve experienced. One of our senior property managers will be reaching out to you today to discuss the deposit and address any concerns you may have. We appreciate your patience and look forward to resolving this promptly.
5/5
TrustpilotTop real estate agency with a notable history
An exceptional estate agency renowned for its prompt responsiveness, seasoned and supportive agents, a rich heritage, and a significant market presence. The amiable Arrun and Mya helped us to locate a new residence and expertly navigated us through the entire journey.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
1/5
TrustpilotNot to be trusted.
Not to be trusted.Despite adhering completely to the Tenancy Agreement and having the premises professionally cleaned before leaving, Winkworth charged us an exorbitant amount for cleaning services - that were not even in the contract. This is for a place they neglected to maintain - leaks in the roof and mould on the walls that were never fixed.
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
1/5
TrustpilotFailure to repay deposit.
It has been over 3 weeks since we vacated our rental property and we haven't been repaid our deposit. Apparently Winkworth can't contact our landlord.They also tried to change the check-in report to make it look like the flat was in a better condition when we moved in than it actually was.
5/5
TrustpilotShaun Blackstock not only found me a…
Shaun Blackstock not only found me a fabulous flat - having listened to my requests - he then found me the best tenant for my flat. Shaun with Aaron Priscott at Winkworths are the best Estate Agents bar none. Many thanks
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
2/5
TrustpilotAbsolutely shambolic
Update on my review. Credit where credit is due at least they took my feedback seriously and responded and worked hard to resolve my issues in a timely manner after I complained. So thank you. Absolutely shambolic. Lied to about the deposit refund process and still waiting 2 months on for this to be resolved. Agent just palms off all responsibility back to the tenants. Would never use again! This is the Bishopston office
5/5
TrustpilotWinkworth have been very helpful…
Winkworth have been very helpful especially a lady called Jade from Porringland branch. She couldnt have done more to keep me up to date with all information and guiding me through the process for buying a home. She went above and beyond the call of duty and i would definately recommend her. Thanks Winkworth
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
1/5
TrustpilotWe had really disappointing experience…
We had really disappointing experience with a Winkworth Finchely department, to be more exact, with a staff member Lewis Impleton.First of all, I called to ask for the particular flat viewing to be arranged. He asked me quite few questions on the phone, which was fine, as he had enough information to consider, if he wanted to waste my time and energy by coming to view the flat on the busy working day.Please note, I WAS ASKED what is my salary, which alone, was actually exceeding the required costs of the particular flat, but I WAS NOT ASKED to send the documents, reference letters etc. Lewis WAS AWARE of me and my husband working as a self-employed, but as I assume now, he didn't really understand the nature of my work and didn't bother himself to introduce me to the l.lord as a contracted worker, 6 days a week.On the day of viewing, he showed us the flat, politely smiled at us and was very presentable. But that was it...Knowing how fast we needed to move, due to the lack of free time and busy schedulle, he still did not get back to me. When I decided to chase him myself, I only received a short email- saying, that actually he was speaking to land lord and suddenly finding out, that they wanted only FULLY EMPLOYED people...I have only one reason to think of- he didn't like my husband or to be more exact- his nationality, as to emphasize again- he DID NOT ask us to send any of the required documents, proofs etc. He just judged us by the fact, that we are self-employed....
5/5
GoogleLovely team at the Islington branch, we had no problems during the entire process, from the initial viewing to eventually securing our new place. Fantastic service from Elizabeth and Suzanna who communicated with us at all stages. Thank you both!
It's great to hear that the team were able to help so successfully Katherine and thank you for taking the time to post your kind review here. We hope you are now happily settled in your new home.
5/5
TrustpilotReally helpful, friendly and efficient Estate Agents
Really helpful, friendly and efficient Estate Agents. Guy and John always responded to questions and queries on the same day. The team assisted us in completing within 8 weeks.
1/5
TrustpilotWon't be using Winkworth ever again
Terrible experience leaving our tenancy with Winkworth Tiverton. Spent a day cleaning the flat only to be told it wasn't good enough and cost us nearly £300 in deposit for them getting it cleaned by "professional" we didn't have a say in any of this and even though we mentioned that we felt we left the flat in good condition it went on deaf ears. We looked after that flat for 2 and half years and to have this in return just felt like it was all for nothing. I hope I'm never in a situation where I will have them again. Terrible company
1/5
TrustpilotAwful service
After sending many emails trying to arrange a viewing, calling and being cut off, I was rudely and abruptly spoken to. Incompetent and incapable employees. My interest was dismissed and my situation wasn't even asked after, nor my telephone number or name for the viewing. Awful customer service from their NW office.
5/5
GoogleWe've used Winkworth for a number of years now because Connor goes above and beyond. He's efficient, transparent, and always finds tenants that are a great fit. A total pleasure to work with - would highly recommend!
Thank you for your kind review, Kate and for continuing to choose Connor and the team to let your rental property. It is always his pleasure to be able to help.
5/5
TrustpilotGreat attentive and proactive service
Great attentive and proactive service. These guys currently fully manage my property and we have been very happy to date, Aaron in particular has helped us from the very start of the process and I would highly recommend to anyone looking to rent out their property.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
GoogleWinkworth succeeded in getting us a good offer without needing to market the property online. As always there were a few bumps along the way but overall Dan and the team were responsive and got the job done - thank you.
1/5
Trustpilotdont trust them
Had an appointment to view a flat, 30' before and as I was arriving, they cancelled as they got a holding deposit. How trustworthy Winkworth ?! Great move. The right thing to do is to finish all your appointments with the clients and then decide and take a holding deposit ! Avoid them.
4/5
TrustpilotBuy was straightforward and team kept…
Buy was straightforward and team kept the process moving along, checking in often.
5/5
Trustpilot7 🌟 service
With covid my usual contact for lettings was not around to assist with my portfolio of clients. Nishi was able to quickly get up to speed with what was required and ensured the service provided was seemless. Great work and dedication, thankyou Nishi.
5/5
GoogleI have just gone through Winkworth's pre-tenancy process, guided all the way by Ellisha Kavanna Clare. It all ran like clockwork and I am very happy with the way Ellisha communicated with me at the various steps.
It's great to hear that things ran like clockwork Hans. It was Ellisha's pleasure to have been able to help. Thank you for your kind review and 5 stars.
5/5
GoogleI had a great experience as a first time buyer with this crew. Katherine did a great job in getting the deal closed with the vendor, Clair worked tirelessly to insure a quick and smooth transaction (as much as possible given about a million unexpected issues outside of anyone's control). The guys at Winkworth were always quick to respond and very professional, highly recommended
Hi Omer, It’s great to hear your first experience with us was a success. Katherine and Clair were delighted to have been able to help you through the process and we hope you are now happily settled into your new home. We look forward to hearing from you when you have any further requirements. Best wishes The Winkworth team
5/5
TrustpilotLovely, helpful realtor - totally got what I was looking for.
I've had a lovely experience purchasing my first home with Thomas Syms from Winkworth. He has been very positive, friendly and helpful throughout the process. He got what I was looking for early in the search and really helped me to find the place that was right for me (even though I didn't think it from the pictures at all!). He kept me up to date every step of the way, and whenever lawyers weren't responding he could help move things along quickly. Thank you!
5/5
GoogleHighly recommend Winkworth and their team for Lettings and Property Management. I’ve just re let my place in Islington again using Winkworth. A fantastic service, great communication and very informative. This time supported by Connor Hogarth and Emily Tierney. What a team!!! I couldn’t have asked for more from the pair of them. Thankyou guys.PositiveResponsiveness, Professionalism
It's great to hear that the process was as seamless as possible and that Connor and Emily were so helpful throughout. Thank you for your 5 star review - we look forward to continuing to work with you.
5/5
GoogleI've just moved into a beautiful new flat in Islington where the viewing/offer process was managed by Connor and Stephanie. They were both super friendly and amazingly responsive, able to tie everything up so I could move in only a week after viewing! 10/10 would recommend going through Winkworth if you are looking to rentPositiveResponsiveness, Professionalism
Hi Katie It's great to hear that Connor and Steph were able to help so effectively and thank you for taking the time to review us here. We hope you are enjoying your new home!
1/5
TrustpilotGAZUMPING COMPANY
You should learn how to treat people, and to don’t do gazumping which is disgusting behaviour I will make sure everyone knows about this . And not that just, you also accepted our offer in writing subject to nothing.
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Winkworth, Islington won Trusted Agent; Winkworth, London won Gold.
Tell us what you need and we'll put you in touch. Winkworth Islington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Islington.
