Winkworth Highbury reviews in Islington

★★★★★ 5/5

Google

We recently moved to the UK and decided to buy a place with limited/no knowledge about the process of buying a house. Fortunately, we met Sean Ward who genuinely took time to guided us through the requirements, step by step, and made everything look so simple. We are now just about to finalise the purchase of a flat at Highbury and I just wanted to thank Sean Ward for helping us through the process patiently. May thanks, Sean.PositiveResponsiveness, Quality, Professionalism

Francis · 24 October 2021

★★★★★ 5/5

Google

We are so grateful to Kelvin at Winkworth for helping us find our dream home. He's been friendly and professional throughout the process and understood our needs exactly. Anything we needed explaining, he was always happy to do so. Highly recommended!

Lauren · 16 March 2026

★★★★★ 5/5

Google

I worked with Kelvin Lac to purchase my first property. Kelvin is extremely patient with all my questions, and has been following up on the process with both sides of the sale diligently since day 1. Would 100% recommend!

Loren · 2 November 2024

★★★★★ 1/5

Trustpilot

Dreadful mess of a business.

Dreadful mess of a business. Franchise that failed and no update given to the client. Customer service is a joke.

Bear · 13 August 2026

★★★★★ 1/5

Trustpilot

7monts no fixing roof leak

They never solving problems.... 0 respect to tenats they are just nice liars it's 7mothns raining into the room, they check it and said it's only raining inside when the rain is stronger, so I'm still using bowls for water for 7 months. Boiler is broken now they made a appointment and didn't come over. When My girlfriend called them they said you have been contacted and informed that we come on evening... Nobody called us. Now they made appointment after week, so you can live without heating.. olso they just coming to check not to fix it....

Darius · 29 March 2021

★★★★★ 5/5

Google

Very glad I went with Winkworth Highbury. Naomi was brilliant, extremely hardworking and couldn’t recommend more highly to represent on a Sale. Thank you to Katherine as well who keeped things moving when needed. I’m glad I opted to sell at a higher price than guided by Winkworth as it paid off but otherwise service was excellent.

Tess · 24 October 2023

★★★★★ 5/5

Google

Highly recommend. Kalvin was a delight - really helpful with showing my partner and I homes. His professionalism stood out and was also really patient with us (well, me)! Thanks again 👍 …

Daniel · 17 December 2025

★★★★★ 5/5

Google

We had a great experience with Winkwork this year. Nick was so helpful, communicative and supportive from start to finish. Very personable and very professional. Grateful to him for making it a smooth process. Would highly recommend his services!

Jessica · 23 September 2024

★★★★★ 1/5

Trustpilot

Complete waste of time

Complete waste of time. Was trying to rent a flat through Winkworth and was hounded by the agent for an offer. Put the offer in and turned down other flats. Over a week later was told to go look elsewhere. Highly unprofessional and wouldn't use it recommend them for renters.

Blah · 10 August 2026

★★★★★ 5/5

Google

We were selling a large, Victorian house in the Highbury area in a "quiet", post-Brexit market. Hamish, Sean, Katherine and especially Michael Solimini were all dogged in their determination to get us viewings, offers and eventually a buyer. Special mention goes to Clair, Winkworth's Sales Progression Manager, who worked tirelessly to help ensure that once the price was agreed, completion could occur speedily. With everyone focused on the same goal, we completed the sale only 9 weeks after receiving the offer.

Richard · 24 October 2020

★★★★★ 2/5

Trustpilot

Unprofessional

My experience with Winkworth Highbury was very unpleasant. I would happily let any of the individual missteps go (after all, we are all human) but together they point to a trend.First of all, the letting agent misrepresented which furniture is being included in the property and after putting in an offer, I was asked to buy a wardrobe from the landlord which I was led to believe was to be provided as part of the furnishing. Second and most importantly of all, after I’ve put an offer in, paid the holding deposit, passed the referencing, purchased the said wardrobe, signed the contract, and was congratulated on securing my “new home”, I was informed the landlord has changed their mind and decided not to sign the contract on their side. These things happen I suppose. (??) However, two weeks before me moving country, I was left with no apartment and very little help from Winkworth. Despite promises to rectify the situation, I was handed over to some other letting agent (or so it seemed, for I never heard from the first one again), who has since sent me properties that did not match my original search criteria. A cherry on top was that I was asked to pay the overseas bank transfer fees for returning my holding deposit after the failed transaction. Very unprofessional. After having read the other reviews, I see that me not renting through Winkworth was a blessing in disguise. I decided to go for another real estate agency, and the difference was almost palpable.

Barbora · 19 October 2020

★★★★★ 5/5

Trustpilot

An excellent service all round!

An excellent service all round!Nadine Aucamp was wonderful all the way through the sales process of my property. She was especially excellent at keeping in touch with the buyer's and other solicitors down the chain so that I was kept properly informed of the progress of my case. To be honest, I found her a lot more helpful and clued up on what was going on than the solicitors themselves!

Marco · 14 July 2022

★★★★★ 1/5

Trustpilot

The A.I. Slop of Estate Agents

Use AI to “enhance” images of listings. Be careful by enhance they mean completely changing the the structure and size of the home. What a waste of time.

Malcolm · 27 May 2026

★★★★★ 1/5

Trustpilot

Worst service by a mile

Oh dear, I dont even know where to start. We signed the agreement end of June to move in one month later. We stipulated several times in the email correspondences that we wanted to come in to see which furniture and items we wanted to keep and which to toss. The day of the move in happened, and we never received a response to our queries. When we moved in, we were then told that we had not specified in the contract, which items to get rid of (we specifically wrote in the contract: to be specified later, hence why we needed access to the flat prior to moving in). It was a hassle to get the woman to cooperate and she kept saying we hadn’t agreed on this (numerous emails/contract was not enough proof, but I doubt the lady had a law degree specialising in contract law or even just a functioning brain). Ah well!!! After several unpleasant calls, we finally managed to get approval of moving the items and have the larger items removed by a company. But boy oh boy that was a struggle. After having moved in properly a vast majority of the things listed in the contract hadn’t been fixed ie. Heating was broke, cabinets broken, extractor fan broken, windows dirty etc etc. And we even had to throw out 6 large boxes of CRAP, which the agency said was at our expense. Items included: old shoes, belts, broken kitchen units, bondage kit (WOOOOH.. What a surprise), filthy storage room with empty shoe boxes, broken fans, blood stained linen, dirty old pillows and blankets and numerous other fairly disgusting items. We have now asked quite a few times, when we can expect to have fans, toilet flush, extractor fan, broken cabinets, heating etc fixed and we are still awaiting a reply to this. It has been 7 business days since we moved in, so I do hope it gets sorted soon. All in all, TERRIBLE SERVICE!! I wouldn’t recommend.

Kat · 29 July 2020

★★★★★ 5/5

Trustpilot

Best estate agent rental experience ever!

After speaking to multiple different Estate agents it's much of the same from everyone but Winkworth were different. Immediately I was listened to and my requirements taken into consideration. I worked with Fabian to find the home I recently moved into. He excelled. I didn't have to drag myself around unsuitable properties and he was the right balance of informative and patient. I didn't feel like I was being pushed into anything nor was I bombarded with endless emails of properties that didn't suit my requirments. It was actually a pleasant experience!

Lee · 21 March 2024

★★★★★ 5/5

Trustpilot

Shaun Blackstock - Best Lettings Negotiator !!

My great experience with Winkworth was 100% thanks to Shaun Blackstock. He was experienced and knowledgeable about the area, was super informed about the property and answered all of our questions and more. Additionally, he was very personable and made our experience run very smoothly. Best Letting Negotiator I have had the pleasure of interacting with.

Alicia · 22 September 2023

★★★★★ 1/5

Trustpilot

Utter waste of time and energy.

Utter waste of time and energy. Tried three times to book a valuation. First time yes will confirm. No confirmation. Called again two days later. held on for a few ,inutes then cut off. Tried again now its no the valuer will not be in on the day previously arranged.

Tina · 29 July 2026

★★★★★ 2/5

Trustpilot

I am very deeply disappointed!

We've been with the agency since 2017th. We've been having problems with the very old boiler since the end of 2018th and up until now we have had Engineers coming for that boiler around 20 times. We were promised a permanent solution, that never happened. Now we have been left without hot water for 2 weeks, starting 3rd. There were many apologies and promises over the last two weeks but no action upon. Not to say they are well aware we have a vulnerable child at home (how do you manage personal hygiene in times of pandemic with a heart diseased child at home?) AND we offered to help if Landlord doesn't want to invest in resolving the issue. Just a note: Landlord is local home owner and is not paying mortgage on the property we rent, the house used to belong to grand parents.Although there are some very kind people working in the company the company on overall isn't what it should be.I am very deeply disappointed!One upset mum xx

Silviya · 4 May 2020

★★★★★ 5/5

Trustpilot

Great team

Everyone that I dealt with at Winkworth was personable, professional and dedicated to service. I was impressed with the dedication of the agent who showed me properties (Fabian Bachelor) He supported me in finding my new home.

Pauline · 28 February 2026

★★★★★ 5/5

Google

I dealt with Katie and Clair at the Highbury office. Katie was very helpful when establishing our (demanding) requirements, she didn't keep sending unsuitable properties, and very soon came up with a new property which was exactly what we were looking for, and which we ended up buying. She was also always responsive with emails after the offer had been accepted, was always cheerful and a pleasure to deal with. Clair made a great effort to pull the sale over the line despite the reluctance of the vendors' solicitors to provide important information, and with Clair having to juggle a sick child. This was the best service I have received from an estate agent, I would use them again for a (hopefully far-off) sale, and I would definitely recommend them.

David · 25 October 2019

★★★★★ 5/5

Google

The Highbury team (and especially Clair) worked really hard to get the sale of my flat completed. Without her commitment I am certain the sale would not have happened at all - let alone one time. The sale was complicated as the Freehold and Leasehold contracts were very old an not fit for purpose. Clair made sure we, both sets of solicitors and the vendor of the property we were buying were always up to date with the information and actions. Thank you Winkworth - you were exceptional

Tony · 25 October 2019

★★★★★ 5/5

Trustpilot

Excellent service from Thomas!

I recently purchased a flat through Winkworth - Thomas was my estate agent and was fantastic throughout. It ended up being quite a long process and Thomas was great at chasing up the solicitors and helping to move the purchase along. He gave great recommendations for a homebuying survey and was really helpful on both viewings - would highly recommend. Thank you Thomas!

Kp · 6 December 2022

★★★★★ 5/5

Trustpilot

Great customer service

The whole team have been great at finding a buyer for our flat. They kept us regularly up to date and shared honest feedback. Nicola was great in the after sales process and pushing through to exchange with the buyers. Would highly recommend if you are selling or buying a property.

Lauren · 30 October 2023

★★★★★ 1/5

Trustpilot

Didn't respond to an enquiry then lied

Didn't respond to an enquiry. Prompted, then lied about property status/availability. Shut down responses when questioned about it. The standard of English estate agents is abysmal compared to those abroad, yet people accept this low level, amateurish behaviour...so they get it!

Anna · 8 September 2026