Every review we hold for the Islington office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThe worst customer service I have ever…
The worst customer service I have ever experienced. They called me twice. I didn't answer. I had a feeling they were scammers and when I called them back on the main phone number on their website I couldn't get through to the staff who tried to call me. And everything I heard is about subscription and aggressive sales method. They said their D‑U‑N‑S Number is free so no need to subscribe. Someone please tell me how to deal with them.
Assaidi · 3 September 2026
Agent replied · 22 September 2026
Hi Assaidi, we’re sorry to hear about your experience. We understand how frustrating it can be when you're unable to reconnect with someone who contacted you and are left with questions about available options. D‑U‑N‑S Numbers can be requested at no cost, while certain products and services offered by Dun & Bradstreet may be available as paid subscriptions. Trustpilot is not monitored as a customer support channel, but if you need assistance or have questions about a specific interaction, please contact feedback-reviews@dnb.com and we'll help direct your inquiry to the appropriate team.
★★★★★ 1/5
TrustpilotI can not fathom why so many businesses…
I can not fathom why so many businesses use D&B. I've dealt with so much inaccurate data/reports over the past 5 or 6 years of running start-up companies. I've had one false report ding a company I worked for which led to losing a large deal. I could not get rid of the inaccurate report even with a direct response from the company who filed it saying it was made in error. I don't think you can persuade me that this company is NOT a scam.
Don · 24 August 2026
Agent replied · 22 September 2026
Hi Don, we understand how frustrating concerns about business data accuracy can be, particularly when they may impact important business decisions. Accurate information is important, and we'd like to ensure your concerns are reviewed appropriately. Trustpilot is not monitored as a customer support channel, but you can contact feedback-reviews@dnb.com with additional details so the appropriate team can review your situation.
★★★★★ 1/5
TrustpilotAll my corporate accounts got shut down…
All my corporate accounts got shut down when I registered for a Duns Number because they ignored the supplied documentation and input an old address for the corporation. When I tried to update it, I was told I did not have access to my own company information because I am in Canada. They emailed me a link to fill in a "Canadian" form, and then told me it would take a month to fix my profile... meanwhile all my business account which reference Duns are SHUT DOWN for failed verification checks!!!
Tracy · 7 July 2026
Agent replied · 22 September 2026
Hi Tracy, we're sorry to hear about your experience and understand how frustrating it can be when business information and verification processes impact account access. Trustpilot is not monitored as a customer support channel, but we'd like to ensure your concerns are reviewed appropriately. Please contact feedback-reviews@dnb.com and include any relevant details so we can help direct this to the appropriate team.
★★★★★ 1/5
TrustpilotCustomer Service Nightmare
they lied to me about the delivery on a product so I paid to expedite it and ended up getting the free version first so I called the very hard to find support number (here it is for those in the same boat: 800-234-3867) to request a refund. Ive had to call back three times because I have heard nothing on the case, and after calling and creating 3 support tickets still nothing and no resolution. (I even left a bad review and was given a support email, that was never responded to after many follow ups) I am genuinely dumbfounded at how a company as terrible as this one runs. do not ever pay for one of their products. I will continue to leave 1 star reviews until I hear literally anything from them besides a shitty reply to this review
Noah · 8 June 2026
Agent replied · 22 September 2026
Hi Noah,
I’m sorry for the frustration this experience caused, particularly around the timing and communication when your request was moved from free to expedited.
We’ve reviewed your case and have processed a full refund of the expedited fee, as your original request was completed first and the paid service was no longer needed.
If there’s anything further you need, please don’t hesitate to reach out and we’ll make sure it’s addressed.
★★★★★ 1/5
TrustpilotHorrible service overall
Horrible service, the website/ email was a total joke and never came to fruition. When I called, they required "proof" which I gave them that I paid for the service. But kept treating me as though I did not pay for the service. A total waste of time. I wish I had seen these reviews prior to paying for this bogus service.
Traveler · 17 September 2025
Agent replied · 25 May 2026
Hi, we’re sorry to hear about your experience and understand how frustrating it can be to encounter issues after payment and verification. This is not the experience we aim to provide. Please contact feedback-reviews@dnb.com so we can review your situation in more detail.
★★★★★ 1/5
TrustpilotHorrible customer service!!
Horrible customer service!!! Signed up for web solutions email 5/1 called a week later because there's an website error that does not allow me to open page to choose a business email, agent had me email my problem to web support which I sent them video of issue, they never replied back, called again another week later, the agent I previously spoke with never placed any notes in system about my website issues, they were still unable to fix my problem so I told them I wanted to cancel, they claimed they did not show record of me buying the service, I gave the agent my confirmation number and told her to just cancel my service and return me my money, agent then told me they are unable to cancel and will have somone reach back out to me which has not happened yet
Corey · 20 May 2026
Agent replied · 25 May 2026
Hi Corey, we’re sorry to hear about your experience and understand how frustrating this situation has been, especially with the lack of follow‑up and difficulty resolving your request. This is not the experience we aim to provide. Please contact feedback-reviews@dnb.com so our team can review your case and assist with next steps.
★★★★★ 5/5
TrustpilotI contacted them week ago
They have managed everything and fixed the situtaion in 3 days after i post here. Thanks to Kevin in their team and local team which referred.
Demir · 20 June 2026
Agent replied · 22 September 2026
Hi Demir, we understand how frustrating it is to experience delays and not be able to follow up on an existing request. That’s not the experience we aim to provide. Trustpilot is not monitored as a support channel, but your case can be reviewed by contacting feedback-reviews@dnb.com to help ensure it reaches the appropriate team.
★★★★★ 1/5
TrustpilotWe were scammed they promised updating…
We were scammed they promised updating our business profile I worked my rear end off gathering contacting and uploading legit paid vendors ! Paid D&B a fee to improve our credit profile but all they do is reject legitimate submissions!! It’s a shame how they catch companies trying to do things according to the rules and they scam them !! Well lesson learned
Empowerment · 12 August 2026
Agent replied · 22 September 2026
Hi, we're sorry to hear about your experience and understand how frustrating it can be when submitted information does not meet expectations. Trustpilot is not monitored as a customer support channel, but we'd like to ensure your concerns are reviewed appropriately. Please contact feedback-reviews@dnb.com with your details so the appropriate team can look into your case.
★★★★★ 1/5
TrustpilotWorst company in India
I think this company will be the first in the worst companies list in India. When you try to apply for DUNS number which has been made mandatory for Google Play Store & Apple Store Apps, and the process takes forever, and the employees try to sell you other services and try to exploit the situation when you call them for help. They do not answer phone calls, and the helpline do not work either. HORRIBLE EXPERIENCE.
Raja · 30 April 2026
Agent replied · 25 May 2026
Hi Raja, we’re sorry to hear about your experience and understand how frustrating delays and unclear support can be when a D‑U‑N‑S Number is required for app distribution. Trustpilot isn’t monitored as a customer support channel, but assistance with D‑U‑N‑S requests and business data can be accessed through Dun & Bradstreet’s official service and update process at https://www.dnb.com/duns-number/view-update-company-credit-file.html, where submissions are routed to the appropriate regional team.
★★★★★ 1/5
TrustpilotNothing is free anymore
Nothing is free anymore. You can't even request a DUNS number for free anymore. Sure, let's create a login so we can track that you already requested your 1 free lifetime inquiry. What next, we're gonna have to pay per number??? Useless information anyway. Cannot fathom why anyone willingly puts effort, time and money into this.
Reginald · 28 August 2026
Agent replied · 22 September 2026
Hi Reginald, we understand your frustration and appreciate you sharing your perspective. While D‑U‑N‑S Numbers are widely used for business identification and verification, we recognize that doesn't change how you feel about the experience. If you're running into a specific issue, Trustpilot isn't monitored as a support channel, but you can reach us at feedback-reviews@dnb.com and we'll help direct your inquiry to the appropriate team.
★★★★★ 1/5
TrustpilotHave to use dnb with Google and Apple apps
John, You are absolutely correct in how there operations are but if you are going to have an app on Google and Apple you have to. Otherwise AVOID!!!! I originally registered through Rocket Lawyer and their registered agent was no longer, so I asked the SC of State if the founder and CEO could be and they said yes so I have. However that information has not been updated internally and even when I provide the the requested documents like articles of incorporation, irs etc they won't accept (always denied). Once you are registered that is the permanent info. What if the company that provides the registered agent goes out of business? The one that started was SureTec.
Rhett · 17 February 2026
Agent replied · 25 May 2026
Hi Rhett, we’re sorry for the ongoing frustration you’ve described with updating your business information and verification outcomes. We understand how disruptive this can be, especially when business details change over time. Please contact feedback-reviews@dnb.com so our team can look into your specific situation.
★★★★★ 1/5
TrustpilotCharged £0.10 to convert a word document to pdf, but took £49.90p next morning
I had one page of Ms word document on my phone I wanted to convert to a PDF file. After going through the list, I chose this one. After converting, they charged me £0.10, which I happily paid. In the morning, I found a payment of £49.90 from Paypal to the same company. I contacted Paypal but they ruled in favour of the seller. I asked them to check this so-called company, they couldn't find it. It has no website, no contact number etc. Many other people online were scammed the way I was.
Lule · 11 February 2026
Agent replied · 25 May 2026
Hi David, the service you described is not something Dun & Bradstreet offers, and we do not charge for file conversion or operate consumer document services. It sounds like a third party may have misrepresented themselves, and we’re sorry you experienced this. We recommend verifying the company name, website, and email domain involved in the transaction before engaging or making payments in the future.
★★★★★ 1/5
TrustpilotDisastrous experience with them
Disastrous experience with them. Signed up initially because I thought I needed the DUNS number for Apple. Approval was actually very quick, but that's the only thing that worked well for me. Immediately after signing up, I started receiving a barrage of emails from this company. Disgusted by this waste of my time and energy, I finally contacted the company and asked them to close my account and delete all my information. Nothing is worth this amount of SPAM. Getting them to complete this simple task has been a saga. It feels like sheer harassment at this point and I truly wish I'd never signed up in the first place. I truly detest this company.
SJ · 9 September 2025
★★★★★ 1/5
TrustpilotCredit Insights Plus is a total scam
Credit Insights Plus is a total scam. You pay $1500 to be allowed to submit invoices, but it just rejects everything you submit, and they tell you NO information about why. I get invoices from tons of companies but it doesn't accept ANY OF THEM!!! WHY??? It has four (4) transactions that I've ever done, worth $250 - yes - two hundred fifty dollars - when I've paid over $700,000 to vendors over the past few years. I even connected all my business credit cards and uploaded statements - but nothing changes. These people should be reported to the BBB. This is outrageous. No help from customer service whatsoever. Zero information. Couldn't be more frustrating.
Nick · 15 August 2025
★★★★★ 1/5
TrustpilotAbsolutePaid £354 weeks ago but completely locked out by glitchy account dashboard loop!ly shocking service and…
Absolutely shocking service and completely broken systems. I paid £354 for "D&B Credit Insights - Plus" on 7th August 2026 (SKU M14767) because I have an urgent business deadline with SBS. Despite taking my money weeks ago, their automated system completely failed to link the product to my account profile.
Yogi · 26 August 2026
Agent replied · 22 September 2026
Hi, we're sorry to hear about your experience and understand how frustrating it can be when account access issues prevent you from using a product you've purchased. Trustpilot is not monitored as a customer support channel, but we'd like to ensure your concerns are reviewed appropriately. Please contact feedback-reviews@dnb.com with your account details so the appropriate team can investigate and assist.
★★★★★ 1/5
TrustpilotWas forced to sign up for a DUNS number…
Was forced to sign up for a DUNS number by the FDA. Dun and Bradstreet concocted a bogus company name that I never typed in and assigned the DUNS number to that fictitious company even though the proof of ownership documents I submitted had the correct company name on them. Now the FDA will not accept the assigned DUNS number for my genuine company. This is outrageous and they forced me to upload biometric data to prove my identity. Seems like a massive and insidious scam
Ryan · 15 December 2025
Agent replied · 25 May 2026
Hi Ryan, we’re sorry to hear about your experience and understand how disruptive data inaccuracies and verification issues can be, especially when tied to regulatory requirements. This is not the outcome we aim for, and your concerns are important to us. Please contact feedback-reviews@dnb.com so we can review your situation in more detail.
★★★★★ 1/5
TrustpilotDuns & Bradstreet automated system…
Duns & Bradstreet automated system failed. In order to remedy they directed me to a USA based system which did not accept my NZ address. long process with many dead ends and failed links. have not completed yet and is costing me dearly in time and money
Mike · 15 August 2026
Agent replied · 22 September 2026
Hi Mike, we understand how frustrating it can be when business verification processes do not work as expected, particularly when regional requirements create additional challenges. Trustpilot is not monitored as a customer support channel, but we'd like to ensure your situation is reviewed appropriately. Please contact feedback-reviews@dnb.com with the details of your request so it can be directed to the appropriate team.
★★★★★ 1/5
TrustpilotNo longer reputable
Unfortunately, this company has been taken over by marketers for garbage or scam b2b services. Once your company is listed, it's a barrage of spam phone calls and texts. They treat your company's info like it's public information even if it's not correct. Try getting it updated and they want you to go through a two week verification process as if you're applying for a mortgage or passport.
Jones · 3 March 2026
Agent replied · 25 May 2026
Hi, we’re sorry to hear about your experience and understand your concerns around data accuracy and verification timelines. This is not the experience we aim to deliver. Please reach out to feedback-reviews@dnb.com so we can review this with you directly.
★★★★★ 1/5
TrustpilotThey let some random person update our…
They let some random person update our company info and list themselves as the owner. They used the wrong number for our numbered company. I am legitimately trying to update the company details but they wont let me. Ive told them we arent an equipment contractor, but apparently theyve verified we are. Dealing with them is frustrating
Accounting · 12 May 2026
Agent replied · 25 May 2026
Hi, we’re sorry to hear about your experience and understand how concerning incorrect ownership or classification information can be. Trustpilot isn’t monitored as a customer support channel, but issues related to unauthorized updates and business data accuracy can be reviewed by contacting feedback-reviews@dnb.com. Our team can help ensure this is directed to the appropriate group for investigation.
★★★★★ 1/5
TrustpilotBe aware very deceptive paperwork and unimaginable chaos
Was rung up and told our system was out-of-date, recommended to go to VIOP. We explained our own moderately complex system was told all would be well. Took three months to install, have been overcharged, was rung up and asked if I wanted to cancel lines, agreed not knowing they were our broadband presumed they knew. Phones did not operate for the first three weeks, no Internet for a week, phones affected in house Wi-Fi. Attempting to talk to anybody who could resolve things was a nightmare and still is. My businesses lost over £10,000 they have offered me £20 compensation for loss of business!. Has nearly bankrupted our business. Do not deal with these people they are not reasonable and do not offer information or good advice at all. They are chaos no department appears to know what the other departments do.
Alastair · 1 October 2025
Agent replied · 25 May 2026
Hi Alastair, we’re sorry to hear about this experience. The services described here do not align with Dun & Bradstreet’s offerings, as we do not provide telecommunications, broadband, or phone line installations. We recommend confirming the provider involved so your concerns can be addressed by the appropriate organization.
★★★★★ 1/5
TrustpilotWorst Experience with customer support team
I submitted my request for the free D-U-N-S Number option and provided my consent by email more than 43 days ago. Since then, I have not received any response or acknowledgment from the team, including a reference number confirming that my request was received.
Fleek · 12 July 2026
Agent replied · 22 September 2026
Hi, we understand how frustrating it can be to submit a D‑U‑N‑S Number request and not receive updates on its status. Trustpilot is not monitored as a customer support channel, but assistance with India-based D‑U‑N‑S requests is available through Dun & Bradstreet India at https://www.dnb.co.in or via serviceindia@helpdesk.dnb.com, where the local team can review your request.
★★★★★ 1/5
TrustpilotVery nasty UK office
Very nasty UK office. Zero customer service. Tried to cancel my subscription but they just auto renewed later the same day. Particular bad service from Emmy who refused to pass on a message to my ‘account manager’ Jenny to call her customer back, insisting that I the customer need to send an email for a call back from Jenny. Disgraceful and dishonest organisation.
William · 30 January 2026
Agent replied · 25 May 2026
Hi William, we’re sorry to hear about your experience and the frustration you described around subscription renewal and communication with our teams. This is not the level of service we aim to provide, and we appreciate you taking the time to share your feedback. Your comments will be reviewed internally as we continue working to improve our customer experience.
★★★★★ 1/5
TrustpilotD&B continually reports me past due in error and wont fix it
D&B continually reports me past due on multiple accounts, i dispute and get a few of them removed, others that you wont remove, won't tell me who the name of who is reporting me past due. Then I wait 2 weeks and you still show the corrected removed accounts as still past due. I spend hours fixing this and then next quarter have to do it all over again.
Kenneth · 21 November 2025
Agent replied · 25 May 2026
Hi Kenneth, we’re sorry to hear about the ongoing issues you described with report accuracy and dispute resolution. We understand how time‑consuming and concerning this can be for your business. Please reach out to feedback-reviews@dnb.com so we can review this further.
★★★★★ 1/5
TrustpilotThis company has a doubtful way of making money
Google requires me to give them a DUNS-number from Dun & Bradstreet. That is a useless number they give to each company automatically for absolutely no reason.Now I have to pay Dun & Bradstreet 15 euros just to get an automated email with a worthless number from their database I never gave permission to be in. I think it's a scam, basically. Apart from that: how on earth is Dun & Bradstreet allowed to keep and sell my information without my consent?
Ant · 9 October 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
