Every review we hold for the Islington office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotUntrustworthy and Awful company
Untrustworthy and awful company. Do not rent from KFH ever and particularly a managed property. The management team are appalling and the staff turnover is unbelievable. Any works required to the property took months and some were never done. At the end of the tenancy our security deposit was held for a month (for no good reason and industry standard being 10 days) at which point we were told the landlord wished to retain two thirds of our deposit (having completed on the sale of the house the previous week). The house was in awful repair when we took it and the items listed to justify the retention were already there at the beginning of the tenancy, beyond our control / wear and tear or completely overpriced for repair by KFH. The management team, and Jonathan Munoz in particular, are obstructive and untrustworthy and we will be picking matters up with TDS and ARLA accordingly. Avoid KFH at all costs.
Mark · 18 October 2023
★★★★★ 4/5
TrustpilotKFH Catford - would recommend!
Quick sale with a committed team!Took the stress out of the process.Thank you to Tate & the team.
Lucy · 30 July 2024
★★★★★ 5/5
GoogleAmanda was very professional. It was always a pleasure speaking to her as she is both friendly and professional and replied promptly whenever she could. There were a few delays but I believe this was due to the landlord and other members of KFH being away rather than Amanda herself.PositiveResponsiveness, Professionalism
Ally · 26 October 2021
★★★★★ 5/5
TrustpilotThank you Leon for helping us secure…
Thank you Leon for helping us secure the flat at BPS. It was a bit or a rollercoaster but you helped every step of the way. Thank you!
Brittany · 15 January 2024
★★★★★ 5/5
TrustpilotEast Dulwich Office - Great Rental Experience
Marina at the East Dulwich office has been amazing in helping us secure a rental property in the area. She was friendly and outgoing from our first enquiry, and has been very attentive when we’ve contacted the office. We also had good experiences with her colleagues when she was away, they typically answered any queries same day. I should also add, our offer was put straight to the landlord and we were not pressured in any way to increase our offer etc.
Customer · 12 October 2023
★★★★★ 5/5
TrustpilotGreat support
Tim , Charles and the team at KFH were very supportive throughout our sales process .They responded promptly to all enquired and keep us updated all the way through .
Maria · 27 November 2023
★★★★★ 5/5
TrustpilotGreat team!
Great team, great support through what was a protracted and stressful process. David, Dan and the team were all super helpful, very pragmatic and ultimately oversaw a successful outcome.
Richard · 18 December 2023
★★★★★ 5/5
TrustpilotHannah Chown of KFH Putney was brilliant!
Hannah Chown of KFH did a fantastic job from start to finish. Great positive energy with just the right amount of contact prior to marketing and good communication throughout. KFH had a good base of buyers so we had immediate viewings and they were proactive in progressing the sale at the crucial points as well as achieving the optimum price. We highly recommend them!
Claire · 25 August 2024
★★★★★ 5/5
TrustpilotKFH in Wimbledon provided a wonderful…
KFH in Wimbledon provided a wonderful service and guided me through the sales process. Jimmy was my advisor and was so helpful and professional at all times, truly a star.
Dervla · 22 November 2023
★★★★★ 4/5
TrustpilotKFH were really helpful when moving to…
KFH were really helpful when moving to Putney, especially Vanessa who was always informative and punctual. She made the process of moving into the flat very smooth with no hassel. Thank you again!
Ana · 7 September 2023
★★★★★ 5/5
TrustpilotThank you Sawan and Sharon
Thank you to Sawan and Sharon for your great service and communication!
Tessie · 27 October 2024
★★★★★ 3/5
TrustpilotVery quick and effective at getting in acceptable offers
Very quick and enthusiastic approach to valuing the property and, after deciding to engage them, quickly organised a series of viewings managed by several of their staff in the branch. Achieved a series of offers within their stated timescale which were within the parameters I had expected (although noticeably below the valuation and top range figure - typical in my experience). After acceptance of the offer I felt at times that they were acting for the purchaser rather than me (vendor) when I was hoping for rather more pushback to the purchaser's demands - again fairly typical in my experience as they are focussed on getting the sale to completion and receiving their sizeable commission. I am always surprised at how much agents charge in comparison with solicitors where the legally significant work occurs and where mistakes really can cause huge difficulties. Finally, the bill settling was a little annoying as they kept forgetting the agreed variation made when they were appointed.
DN · 2 October 2023
★★★★★ 5/5
GoogleJack from KFH was extremely helpful in the whole house search. He was pro-active and understood the key requirements. It was a pleasure to correspond with him and I’d definitely recommend Jack and KFH if you’re looking for a trusted house search agency!
Siddhant · 26 October 2022
★★★★★ 5/5
GoogleSunny was absolutely brilliant - he helped massively with the sale of my property (which got done in record time) and was always a kind and lovely person to chat to.
Nathalie · 26 October 2023
★★★★★ 5/5
TrustpilotFantastic from start to finish
Fantastic from start to finish - Martin was extremely knowledgeable and helpful throughout the entire process. Many thanks and we'll certainly use KFH in the future!
Elena · 12 February 2024
★★★★★ 1/5
TrustpilotIt is so bad I want to give you a Zero, but that’s not possible, so I give you a 1
Who doesn’t love rats eating each other in the kitchen and poo droppings in the toaster? Apparently Sujata at KFH loves it as she said the house is habitable to stay in! Plot twist: The real rats were the ones blaming us for the infestation (saying not to leave the back door open - oh don’t you worry, our deranged neighbours constant screaming alone made us think twice about keeping any entrances open), and failed to mention a shoddy floorboard that directly led to the sewers. Ever since moving in, we have had non stop issues every single month - from dangerously fitted boilers to leaks to finding rats in our bin. Constantly undermined, not being taken seriously and having to chase time after time. Anyway - we’re out now! Tarraaaaa
Lydia · 25 September 2023
★★★★★ 3/5
TrustpilotGreat people, shame about the creaky systems
I liked all the staff in the West Hampstead branch, who were responsive and helpful always.I disliked having always to pay so far in advance to get anything done. Negotiating the maintenance teams who could help before I had a new tenant was very difficult. I regretted moving from my old agent more than once.The new tenants are in almost a month and not a penny of the rent they have paid has yet come to me. I await to see if the payment system is as efficient when it comes to putting the rent in my account.
MPM · 25 September 2023
★★★★★ 5/5
GooglePerfect service from Lyndon and Jennifer. Always provide me with feedbacks in high efficiency and good quality. A satisfied rental experience the first time when I come to UK.
Juno · 1 November 2025
★★★★★ 5/5
TrustpilotReally good experience
Really good experience. KFH sorted out a sale quickly where our housing association had failed. And then provided excellent support throughout the sale to make sure we completed.
Nick · 7 November 2025
★★★★★ 5/5
TrustpilotA very good experience at KFH
I was very fortunate to have Mohammed Ahmed look after the sale of my flat. He was able to line up potential buyers for viewing quickly and was most helpful with any questions that I had. He was professional, communicative and when the paperwork lagged behind, he was there to give the right people a nudge to keep it going to completion. The entire team at KFH has been wonderful. A 5 star rating from me.
Rosanna · 20 December 2023
★★★★★ 5/5
TrustpilotA group of true professionals...
KFH branch in West Hampstead exceeded my expectations. The assistance, which Luke provided throughout the transaction, was excellent. James and David took care of post transaction arrangements faultlessly. When you walk in this office, you feel like dealing with true professionals. I'm very happy with the service I received here and will highly recommend using this estate agent.
Hovik · 15 November 2024
★★★★★ 5/5
TrustpilotNess has been great!
Ness has been very communicative throughout the process and has accommodated for time zone differences, making the process very easy!
Sophie · 31 May 2024
★★★★★ 1/5
TrustpilotKFH unable to put a fix in place
I like in a property in Harrow where the lifts are maintained by KFH. We have 2 lifts in the property, one is always switched off and other is often not working, KFH handle the lift maintenance. Their response time is very poor, they are unable to keep both the lifts working simultaneously so if is faulty the other is working. This last episode has lasted over 48 hours as it went faulty on Friday and still not repaired Monday afternoon. We live on a higher floor and my wife has had knee surgery but this vulnerability does not seem to worry KFH.
Pankaj · 11 September 2023
★★★★★ 4/5
TrustpilotKFH were outstandingly patient & determined to get the result we needed.
KFH were outstandingly patient and tenacious with our sale. Unfortunately we had a couple of false starts with buyers who didn’t get the funds they wanted so that wasted us time & money otherwise I’d give 5 stars. Our eventual sale, including lease extension was fraught and long on the lawyers side not because of KFH. The agents at KFH kept us sane.
Mrs · 26 August 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
