Every review we hold for the Islington office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotEaling seekers should avoid this place
The Ealing branch of this pedestrian agency is arguably the worst agency of anywhere in the land. The director takes all comments s though they were a personal assault on herself, and quickly slides into sulking-teenage-girl mode if everything doesn't go her way. To enquire about any property (just an enquiry) you need to endure a forensic analysis of your financial situation and they will then proceed to inundate you with details of properties in areas in which you wouldn't dream of living.
Oliver · 31 July 2024
★★★★★ 5/5
TrustpilotKfh worked as a team to sell my…
Kfh worked as a team to sell my mother’s flat. We were pleased with the solicitor that they recommended. Unfortunately we had to wait for probate and hadn’t realized the process would be long and drawn out as it was. The only drawback was that we put it on the market too soon. I would have been pleased for advice that we should wait for several months as it incurred further unnecessary cost for us due to the flat management fees when potential purchasers dropped out without notice, due to the length of time probate was taking.
Lynda · 30 July 2024
★★★★★ 1/5
TrustpilotAbsolutely terrible building management…
Absolutely terrible building management company. I’ve lived in a building for 12 months managed by this company. During our time here, one of the lifts was broken for 10 months. Despite numerous complaints, nothing was done to rectify this issue. Finally they repaired the broken lift, we have 2 working lift for 3 days before they shut down the alternate lift. So once again, we’re back to one lift. Of which, you cannot call it from the ground floor as the button on the ground floor has been broken for 2 weeks now. Once again, this has been reported numerous times. Additionally, I reported a total security door failure on an entire floor which took them 6 weeks to even call me back to ask which floor it was… we’ve had one of the main security gate open for 3+ months which has coincided with parcels being stolen. The company’s solution, leave the broken gate, and install security cameras - but not where the parcels are stolen from… honestly for a company with a 45 year history I’m beginning to question how you’ve made it this long.
Liam · 28 July 2024
★★★★★ 1/5
GoogleDo NOT rent using this agency! I had an extremely negative and unprofessional experience, where KFH was acting as an agent for a landlord. They accepted an offer, took a deposit, and then gave the flat to someone else before referencing -- WITHOUT returning the deposit. It's been over two weeks, and I don't have my deposit returned and they refuse to provide any documentation showing any type of refund. This was a waste of my time, money, and my agent's time. Exceptionally unprofessional. Beware.
Alexandra · 27 July 2024
★★★★★ 5/5
GoogleFergus and the team at KFH have done a superb job of renting out our flat.
They were responsive, professional and very easy to deal with. They worked to fit the viewing around times that worked for us and our children. We spoke to a number of estate agents and they offered the most compelling package.
I couldn’t recommend them more highly!PositiveResponsiveness, Quality, Professionalism, Value
Anna · 26 October 2021
★★★★★ 5/5
TrustpilotGood communication and the ability to…
Good communication and the ability to assemble a one-stop legal team and surveyor package. Kevin was incredibly helpful throughout the process and quick with his responses to requests for information.
Mark · 28 August 2024
★★★★★ 5/5
GoogleBoth the lettings and sales teams at KFH in Clerkenwell have been great to work with over the last few years, taking the apartment through the whole tenancy process to the sales market and ultimately on to the successful and smooth completion of the sale.
Max · 16 October 2025
★★★★★ 5/5
TrustpilotLucas at KFH Tooting was very helpful…
Lucas at KFH Tooting was very helpful in supporting me with my mortgage. He was very knowledgable, always helpful with questions and very on the ball. Before each meeting, everything had been organised in advance and the meetings went seamlessly.
Olivia · 19 February 2024
★★★★★ 5/5
TrustpilotHelpful staff and good communication
Helpful staff and good communication. Luke and David were a pleasure to deal with - friendly, responsive to queries and worked very hard to sell the property quickly.
Naomi · 24 September 2024
★★★★★ 5/5
TrustpilotKFH Blackheath
Matt and his team at KFH Blackheath did an excellent job pricing our flat realistically to achieve a quick sale in a difficult market. They were able to pinpoint serious buyers who stayed the course to a satisfactory conclusion. I would certainly use KFH again.
John · 27 October 2023
★★★★★ 1/5
TrustpilotNever again renting a house from these…
Never again renting a house from these agents. The changed our move in date they day that we were supposed to move in without giving us an option and we had just landed from abroad! Leaving us homeless! The house had mice and they didn’t do anything about it and our landlord was replying to us. THEY RENTED US A HOUSE FULL OF MICE!! We had several issues with the landlord and they didn’t seem to care. The agent disappeared the day before we moved in and we had to chase down their manager!
Annie · 19 July 2024
★★★★★ 5/5
GoogleThe agents were extremely helpful with helping me as someone trying to rent. Our agent Summer was extremely helpful and provided me with great information as well as replied to emails and phone calls very fast which greatly helped with moving forward with the contacts
Adilah · 26 October 2023
★★★★★ 5/5
GoogleJonathan Clews and his assistant Laima Joubert at KFH Clerkenwell were amazing during the sale of my Islington Townhouse.
They both were exceptional communicators and executors who managed to get the right traffic through the door and close a tough sale.
I am very appreciative of their job and would highly recommend them ! Thanks guys !
Konstantia · 26 October 2022
★★★★★ 1/5
TrustpilotNorthcote Road SW11, Callous Sales deception
In 30+ years, by far the worst Agency I have ever come across or used. I would strongly advise to use another local Estate Agent. I have just wasted 4 months "buying" a house with KFH Battersea SW11, on the agreement that I use KFH to sell my house, as we had not planned to sell or move and was not even on the market! We were explicit on several occasions, that we would only sell for that house, due to health and disability. Ed Hocken 'Director' wrote that the Vendors had given us 12 weeks exclusivity. I had to advise about the order of the photos, wording on the brochure and on the very rare case of a viewing (approx only 6 in 4 months), the inexperienced Agents would walk around silently, not selling or highlighting any features or benefits which at the time I thought unusual. I even reduced by £350k to get viewers through the door, but none came and every other house around, went under offer or sold. I kept asking about the Vendors and if they had concerns. We were continually reassured right up to 2 days before passing the house (with my family with disabilities) to find that a family were living there. When I emailed on the next working day, Ed admitted that the house had already been sold. As it takes 3-6 months to buy, clearly they had gone with the other interested party that Ed told me about (claiming that were instead supposedly buying something else with them) from the beginning. The very young Director, even passed on his 'sincere'condolences regarding my parental loss, whilst secretly at the final stages of Completion. Of course, Ed will and does continue to deny any of the above and make up even further lies to cover the deception. We are not naive and understand Agents may need to 'withhold the truth' sometimes and have a back up plan prior to exchange. However to be told that the market should be better the following week (by the 'Senior' young Agent Michael) and then 2 days later see people actually living in the house, is by far the most callous, ruthlesss and cruel treatment to endure. I remain astounded and shocked. I RECOMMEND TO AT LEAST AVOID THIS BRANCH, IF NOT KFH as a whole if this is the way they do Business.
Amanda · 18 July 2024
★★★★★ 5/5
TrustpilotFirst-time buyer Mortgage and insurance
My wife and I had a great experience with KFH during our process of buying a home. From the beginning, Sawan, Sharon and Ravi, were very helpful and professional and provided a lot of advice. As first-time buyer and foreigner (French) it is not always easy to understand the whole process and the information provided was very welcome. We had a great experience, super services provided, and we were more than happy to work with them. We will definitely recommend the Team, and will continue to work with them for future remortgage.
Flav · 18 July 2024
★★★★★ 5/5
TrustpilotWe dealt with Colin Gillibrand…
We dealt with Colin Gillibrand throughout the turn over from one tenant to a new tenant. Colin was always readily available to discuss our various matter and was helpful throughout.One small criticism would be, when a matter was being dealt by the head office of KFH. They do not know us and are bureaucratic and therefore very impersonal. We wish the whole process could be dealt by the local office.
Hugh · 13 August 2020
★★★★★ 5/5
GoogleI had a great experience with Jennifer. The agent was always patient, professional, and proactive in helping me, especially in following up with my refund issue. She kept me updated and made the process much smoother for me. Really appreciate her support and highly recommend their service.
Shunxuan · 22 September 2025
★★★★★ 5/5
TrustpilotJonathan was easy to talk to
Jonathan was easy to talk to, listened and was very reassuring in his approach to my concerns. Prompt at responding and doing what he said he would do.
Bea · 20 September 2024
★★★★★ 5/5
TrustpilotGurdeep and the team were amazing and…
Gurdeep and the team were amazing and helped a very difficult and long drawn out sale get completed satisfactory.Gurdeep was brilliant.I cannot recommend him highly enoughAbbeville road Clapham SW4 branch.
Janice · 17 August 2024
★★★★★ 5/5
TrustpilotExcellent service from Nicholas
Excellent service from NicholasWe would definitely recommend KFH to anyone looking for property.The process was smooth and Nicholas kept us informed of any issues that arose.He always returned our calls and followed up on any questions we had.The whole experience was a positive one.
The · 13 November 2023
★★★★★ 5/5
TrustpilotI want to say a big thank you to…
I want to say a big thank you to Rianna, honestly she was so amazing polite and professional and very informative I could not have asked for a better agent. Thank you again Rianna.
Sandra · 6 June 2024
★★★★★ 5/5
TrustpilotFantastic experienced staff and services with KFHand…
KFH has great a customer service and staff are lovely, especially Natalia and Angela were very helpful throughout the selling process. We would highly recommend them. Natalia went extra mile for us for chasing side and made experience less stressful so we are very grateful for that.
Miss · 26 August 2023
★★★★★ 5/5
TrustpilotFirst Time Buyer Mortgage Broker
Lucas was immensely helpful as a mortgage broker and got us set up with no problems at all as first time buyers. Very highly recommend!
MacPsych · 30 October 2024
★★★★★ 5/5
TrustpilotLucas Matta was a great mortgage…
Lucas Matta was a great mortgage advisor even in my complicated situation. From beginning to end, he was informative, extremely thorough and attentive to my financial needs, thus making sure that I was getting the best deal possible. I will definitely be recommending him to others in the future.
Laden · 26 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
