Every review we hold for the Islington office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJennifer was very thorough and helpful, and thanks to her I was able to find a great home. I really appreciate all the effort she put in to help with the paperwork until the very end
임소라 · 16 March 2026
Agent replied · 16 April 2026
Thank you for sharing your experience with us. We are thrilled to hear that Jennifer was thorough and supportive in helping you find a great home. Our team is committed to delivering reliable results and ensuring a smooth process for our clients. If you need any further assistance, please feel free to reach out to us.
★★★★★ 5/5
GoogleJennifer was very helpful throughout the whole process. She kept us updated and responded quickly to our questions. The referencing and application process went smoothly thanks to her support. We really appreciate her help!😄 …
최이진 · 16 March 2026
Agent replied · 16 April 2026
We are glad to hear that Jennifer provided you with supportive and timely assistance. Our goal is to ensure a smooth process for our clients, and we appreciate your recognition of her efforts. If you need further assistance, please feel free to reach out to us.
★★★★★ 1/5
GoogleI have to say, this has been one of the most frustrating experiences I’ve had.
I’ve moved into six different properties over the past 10 years in London, and this has been by far the most disorganised process. Communication has been poor throughout, with requests for information being drip-fed instead of handled properly from the outset. Key tasks, such as the flat cleaning, were left until the last minute and not completed to an acceptable standard.
Given this level of service, it’s completely inappropriate to be asking for 5-star reviews. Nothing has been delivered on time or in an efficient manner, and the overall experience has fallen well below expectations.
Alexandre · 2 April 2026
Agent replied · 16 April 2026
Dear Alexandre, I truly apologize for the frustrating experience you faced with our service. Your feedback about poor communication and the cleaning standards is invaluable, and I assure you we are committed to improving our customer approach to ensure reliability and quality in the future. Thank you for sharing your thoughts, we aim to do better in the future.
★★★★★ 5/5
TrustpilotReview
Hello, we have recently joined the KF&H agency. We are happy, but we want to thank Nick Di Palma especially for everything he has done for us. He always responds when we have problems with the house we live in (we rent it). Thank you Nick!
Borislav · 20 July 2026
★★★★★ 5/5
TrustpilotLinda Duffy at KFH handled the sale of…
Linda Duffy at KFH handled the sale of our house in Wimbledon and was excellent throughout. She got us six offers and provided the guidance we needed so we could weigh them properly rather than just chasing the highest number, the buyer we chose was the right one and stayed the course to completion.
Jason · 27 August 2026
Agent replied · 22 September 2026
Thank you for sharing your experience, Jason. We're delighted to hear that Linda provided excellent support throughout your sale. Her proactive approach and local expertise truly align with our commitment to delivering successful outcomes. We appreciate your recommendation and wish you all the best in your new adventure abroad.
★★★★★ 5/5
TrustpilotLily is a really great property manager!
Lily is a really great property manager and I really couldn’t do without her support. I’m very protective of my flat as I used to live there myself and few very attached to it. Lily’s speed, knowledge, experience and professionalism give me total peace of mind. Thank you Lily for the great collaboration.
AJ · 22 April 2026
★★★★★ 5/5
TrustpilotCompleted on our house sale in…
Completed on our house sale in Wimbledon today. Vinnay Patel at the Wimbledon Branch was our main contact. He was great to work with. He has a very calm manner and kept all parties fully informed throughout what turned out to be a long process. He kept our nervous first time buyers on board and answered all their questions speedily and honestly. I imagine they called him many times and he definitely took the pressure off me. I would definitely recommend Vinnay Patel and KFH. All staff I spoke to were friendly, professional and knew the market in Wimbledon very well. I had a few estate agents round to value the property and chose KFH as Linda Duffy (Manager) gave me lots of information on the recent sales in the street and how final sold price achieved which was really helpful. She gave very fair valuation advice and helped market the property quickly and get a quick sale. Glad I chose KFH.
Wimbledon · 21 August 2025
★★★★★ 5/5
TrustpilotGreat support from lettings manager
Nick Di Palma has been my lettings support manager and has been amazing. He is always highly professional, positive, supportive and solutions orientated.
John · 2 April 2026
Agent replied · 25 May 2026
Thank you for your kind words, John. We are thrilled to hear that our lettings support manager has provided you with such reliable and supportive service. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 3/5
TrustpilotA bad experience with one saving grace
Our experience renting with KFH has been mixed. The initial offer and contracting process for our flat in Balham which we moved into in 2024 went smoothly with great communication thanks to Alize.
Cally · 3 September 2026
★★★★★ 4/5
TrustpilotWe had some issues at the start. But
We had some issues with our tenancy before and when we first got our property which caused alot of things to be very stressful due to our letting agent but once we were passed on to our property manager, Nick Di Palma things went much more smoothly. He has been a huge help with any issues we have raised so far and has fought for us on a few occasions I believe if he continues to be our property manager he will make us truly love living here with kfh.
Stephen · 4 September 2026
★★★★★ 1/5
TrustpilotPoor staff experience
We experienced unacceptably poor service regarding our change of sharer request. Despite providing two months' notice, the change was delayed by an additional 6, 7 weeks. Throughout this period, our numerous phone calls and emails went completely ignored, and staff were consistently unable to assist us. Furthermore, we visited the branch multiple times during posted business hours, only to find it closed. This complete lack of communication and competence caused us significant unnecessary stress. Given this experience, I am extremely dissatisfied with this branch and would strongly avoid using their services again.
London · 10 August 2026
★★★★★ 5/5
TrustpilotUsed KFH mortgage brokers when…
Used KFH mortgage brokers when purchasing a flat. Emma Marsden and Heather Jones were absolutely amazing, Emma was soo incredibly supportive throughout the process, going above and beyond and at the end of the process Heather was constantly checking in with me to know where we were at within the process. Will be recommending them to everyone I know who is looking to purchase a property.
Bethany · 9 November 2025
★★★★★ 5/5
TrustpilotSupport
KFH have been our managing agent for many years now and I have always found the support to be professional, timely and very helpful. Shikha was a brilliant managing agent for some time and has handed the baton onto Lauren who is doing a wonderful job in supporting me as a landlord.
Louise · 9 March 2026
★★★★★ 5/5
GoogleGreat experience.
Lynden was always super responsive and available. Would strongly recommend this agency, thanks Lynden!
Nico · 2 April 2026
Agent replied · 16 April 2026
Thank you so much for your kind words, Nico. We're thrilled to hear you had a great experience and found Lynden to be super responsive and available. Your recommendation means a lot to us, and we look forward to providing you with the same reliable service in the future!
★★★★★ 1/5
TrustpilotTerrible experience with Tim Beattie in…
Terrible experience with Tim Beattie in West Dulwich. Do not sell your home with him. There was a lack of communication, he doesn’t listen, he doesn’t answer calls, and he is simply ill-mannered. I do not recommend him and pity the team working under him.
Anonymous · 25 April 2026
★★★★★ 5/5
GoogleJennifer was really kind for everything! She tried her best to make all of the things perfectly😵☺️ …
수연 · 16 March 2026
Agent replied · 16 April 2026
Thank you for your kind words about Jennifer. We are pleased to hear she provided supportive and quality service. If you have any further feedback, please feel free to reach out to us.
★★★★★ 5/5
TrustpilotExceptional Service from Andree at KFH
We’ve had a fantastic experience renting our property through KFH, thanks to Andree. She is professional, friendly, and incredibly responsive to any questions or concerns we've had throughout our tenancy so far.
Emma · 22 July 2026
★★★★★ 5/5
TrustpilotGreat service
Maria Sanchez has been absolutely amazing to my property manager. Professional, kind and extremely responsive.
Marco · 2 April 2026
Agent replied · 25 May 2026
Thank you for your kind words, Marco. We are thrilled to hear that Maria has been professional, kind, and responsive. If you need anything further, please feel free to reach out to us.
★★★★★ 1/5
TrustpilotWe've been waiting close 5/6 months for…
We've been waiting close 5/6 months for a basic tenancy changeover - with other estate agents this would take us 2 weeks in London. For some of this time they just stopped replying to basic emails asking about it. They only started responding to us once the outgoing flatmate threatened to go to the ombudsman. They tried to evict us in May before the laws changed, and gave me about 2 working days to fix the HMO licence issue for this. (We had failed an HMO licence check maybe 5 months prior to that. - It was a fixable issue that the HMO didn't seem to be too worried about, so I am not sure why they decided to only work on this a couple of days before the laws changed, which gave us very little time to fix the issue at hand and meant we were close to being evicted. I'm also not sure why they hadn't decided to 'protect' our landlord when we initially failed the check which was the reason given to us for their actions? They also didn't explain it to our landlord particularly well, and we're lucky we know them well and could discuss it ourselves.) They often don't turn up for fire and safety inspections and sometimes when they have done they don't know what they are looking for. - We have a simple process so it's easy to check. They have a high changeover of staff. One staff member made up a law, I believe, which was kind of understandable but a bit weird. They outsource everything to other companies that don't make sense and sometimes need additional charges from us - it's not much but annoying given how slow and incompetent they are. All the companies they outsource to don't work. Especially goodlord. Do not listen to them when they say goodlord are easy to get hold of and easy to use. Goodlord require a serious amount of unnecessary and invasive information and we believe are likely selling data because it just does not make sense. Also everything they do is AI. For previous tenancy changeovers my flatmate had to go in and physically shout at KFH to get something started, which is not particularly usual behaviour for that flatmate and I think they had to do that twice. We managed to move a flatmate in once because we were told that everything was complete, for them then to ask for references about three weeks later. We are not protected by the housing rights act, but got written protections from a property manager about payments due to this concern (who we think left shortly after). They were very happy to try and forget that we had this in writing, and made us consistently bring it up whenever we had a change in sharer as they try and charge us serious money because we're not protected by the law. I believe my landlord also had to ask them about the fees they were charging them because they became a bit ridiculous.
Xx · 20 July 2026
★★★★★ 5/5
TrustpilotAmazing work from Lily Porter
I highly recommend Lily Porter at KFH for helping to resolve an issue we (the tenants) experienced with our landlord. Lily worked tirelessly to ensure our concerns were heard and reassured us every step of the way, keeping in regular contact the entire time until the situation was resolved amicably. Thank you Lily!
Yas · 11 February 2026
★★★★★ 5/5
TrustpilotThese guys always go the extra mile
These guys always go the extra mile, and offer a really phenomenal service, I feel really well looked after by the property manager Auriel and she always communicates promptly, professionally, and has the loveliest energy. It actually brightens up my day. Cant recommend highly enough.
M · 6 August 2026
Agent replied · 22 September 2026
Thank you, M Sinclair, for your wonderful feedback. Your recommendation means a lot to us as we strive for truly successful outcomes with our local expertise.
★★★★★ 5/5
TrustpilotLinda was Fantastic
Linda was personable, trustworthy and knowledgeable. We built up a fantastic rapport and she was always quick to respond. Would recommend. Would use again.
Alfie · 2 September 2026
★★★★★ 5/5
TrustpilotProperty Manager Nick
Property manager Nick at KFH Wimbledon has been amazing. We’ve had various maintenance issues that haven’t been simple to resolve, and Nick’s the first person in the world of renting that we actually feel cares and that we can rely on. Cheers Nick!
Aaron · 21 April 2026
★★★★★ 5/5
GoogleThank you Rian - always on it for us and helpful and knowledgeable. Well done!
Helena · 16 March 2026
Agent replied · 16 April 2026
Thank you for your kind words, Helena. We are glad to hear that our knowledgeable team has been supportive and reliable for you. Please reach out if you need further assistance or have any questions.
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