Every review we hold for the Islington office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleShockingly poor and disinterested service for a letting. I had to point out the place I wanted on their website, having being told they had nothing suitable. I was then left with no information regarding the move in for weeks. When I chased for it no return call was given. I had to chase again. Then there were issues on the day of the move and despite being promised a call I was left for hours with no information. I had to go to their office and even then it took some to time for the correct individual to take ownership of the situation. As a result I was unable to move in on the correct day. Dismissive handling throughout. They are either understaffed or just don't care. Either way, it's not a good customer experience.
Louise · 17 June 2019
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. We always aim to provide our customers with the best service possible but can see that on this occasion we have failed to meet your expectations. We have looked into this matter and understand a message left by you was not passed on immediately to the correct member of staff, I can however see that this was rectified this morning, with the team member in question apologising for the delay. We apologise you have had cause to leave us a negative review but can find no other evidence to suggest any other issues arose during your experience and are naturally disappointed to receive your review. We would there for welcome you to contact customercare@hamptons-int.com should you wish to provide us with any further information about your experience.
★★★★★ 4/5
GoogleHamptons have been excellent agents to manage our property. We are living abroad and wanted to take all the hassle out of renting out our property while making an income and Hamptons have done exactly this. In particular the manager of our property went above and beyond when we were having very complex plumbing/hot water difficulties with our property, for example negotiating us a refund from plumbers who had done a poor job and doing a great job communicating with our tenants. This gave us great peace of mind. We feel confident we are up to date and that the care of our property is in good hands.
Sophie · 17 June 2019
Agent replied · 15 June 2024
Thank you for leaving us a review. We take great pride in offering a high level of customer service and are thrilled to receive your feedback about our property management department. We understand how important it is to ensure, that management services are professional, efficient and hassle free, especially for oversea Landlords. Should you wish to provide us with any further feedback, pherhaps where we could improve to receive 5*'s in the future, please do email customercare@hamptons-int.com. Our management team will be delighted to read your review, thank you again.
★★★★★ 1/5
GoogleI was pressured and patronised to an extreme degree by the estate agent. Information about the flat was omitted. The whole experience was horrible to the point that I had to stop looking for houses to buy in order to stabilise myself again.
Eirini · 16 April 2024
Agent replied · 15 June 2024
Hi Eirini. We are extremely sorry to hear about this. Please would you send an email to customercare@hamptons.co.uk with your contact details and we will do our best to make it up to you.
★★★★★ 5/5
GoogleSabrina was brilliant at pushing through our sale when we struggled with our onward purchase taking a long time. We are very thankful that she got involved and helped move things along!
Sarah · 17 June 2018
Agent replied · 15 June 2024
Thank you for taking the time to leave us this 5 star review, it is always great to see that the team were once again able to provide such fantastic service. Kind Regards.
★★★★★ 5/5
GoogleHamptons Islington was the property manager where I lived for 2.5 years and we had a great experience! Very responsive, convenient to use, understood any issues that we had pop up (although there were few). Shout out to Sarah S in particular as she was our main point of contact and great to work with.
Scott · 16 June 2021
★★★★★ 2/5
GoogleThe agent who came round and did the initial valuation was thoughtful, helpful and inspired confidence, which is why we chose Hamptons to handle our sale. However that seemed to be pretty much the last time he was involved in the process, and after that we heard from a series of other agents of varying confidence. We had to constantly chase them for feedback, were frequently pressured to cut the price for a quick sale, and were also heavily pressured to meet up with the purchaser despite me expressing my extreme reluctance to do so. In the end we sold for £100,000 less than the initial asking price, which either demonstrates a substantial over valuation at the start, or a less than stellar sales team. There are many other agencies on Upper Street, and I would suggest considering one of those when thinking of selling in the Islington area.
Chris · 18 June 2015
Agent replied · 15 June 2024
Hi Chris, firstly I would like to thank you for taking the time to leave your comments in relation to your recent experience with our Hamptons Islington office. We strive to provide not only the best in customer service, but for our clients’ to leave us feeling confident that we have achieved the best price possible for them. We can confirm that you were in the middle of an acclimatising market, and although it did take longer than we initially hoped to find a proceed-able buyer, we did actually sell the property in under 12 weeks for what has turned out to be the highest pound per square foot value ever achieved for a house on this road. Sometimes it is difficult to see the market is changing until we can look back and see how the properties on the market have been affected, and in this scenario it is understandable to feel discomfort when achieving less than initially hoped for. I’m sorry that you feel that our contact was below acceptable and that the service wasn’t to your expectations, but we do feel that we can look back and say that we achieved a strong price in a volatile market. I would welcome the opportunity to discuss any concerns with you in person, so please contact me or any of the other members of staff at 020 7717 5103. Branch Manager
★★★★★ 5/5
GoogleMark Borges is a testament to Hamptons; his communication, patience and general user-friendliness, led to a smooth process and absolute result. A credit to the firm. I will unequivocally be referring and returning. Sincerely Mark, thank you.
Anthony · 16 April 2023
★★★★★ 5/5
GoogleThe team at Hamptons are very helpful and always polite. Sarah has been a great help with maintenance issues we have had from time to time!
Ashley · 17 June 2019
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review! Customer service is very important to us and we are delighted to hear you have received a 5* service from Sarah and the team, we will be sure to pass your review onto them. Thank you again!
★★★★★ 4/5
GoogleExcellent service from Hamptons team at Islington office. Special mention for Claudia who went above and beyond to ensure things ran smoothly from offer to completion!
Huge thank-you and keep up the good work! Penny N
Penny · 16 April 2024
Agent replied · 15 June 2024
Thank you for your wonderful review Penny. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
★★★★★ 5/5
GoogleGreat experience with Hamptons Estate Agents Islington, very professional and helpful agents. Adam and Monica took great care of us during the 2 years we were tenants of a flat managed by Hamptons, always taking into consideration our requests and trying to find quick and effective solutions. We strongly recommend !
Marie · 16 April 2023
Agent replied · 15 June 2024
Thank you for the great feedback Marie. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate Agents Islington was exceptional. The team will be pleased to read your review!
★★★★★ 5/5
GoogleBen, Mark and the rest of the team did a great job marketing and selling our flat, promptly and at a great price. Clear and transparent process, and speedy communications throughout. We are very happy.
Philip · 16 April 2024
Agent replied · 15 June 2024
Thank you for your wonderful review Philip. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
★★★★★ 5/5
GoogleRecently sold our house in De Beauvoir with Hamptons. Brilliant team - led by Vicky with immense charm and experience. Together with Jonny, she made the process surprisingly smooth and enjoyable. Highly recommended.
Sophie · 16 April 2024
Agent replied · 15 June 2024
Thank you for your wonderful review Sophie. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
★★★★★ 5/5
GoogleJonny Pirouzi from the Islington office of Hamptons was a fabulous help in our recent house purchase. Although he was working for the sellers, we grew to trust him thoroughly. I can honestly say that, without his flexibility and ingenuity, the transaction might not have happened at all.
Francisco · 16 April 2023
Agent replied · 15 June 2024
Thank you for your review Francisco. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleI couldn't be more impressed with the service provided by the team at Hamptons Islington. I had just relocated from Australia when I was first introduced to their team and the help and support I got made my transition a lot easier. I've always been able to pick up the phone at any point and the response time hasn't always been great. Highly recommend these guys.
Adam · 16 June 2020
Agent replied · 15 June 2024
Thank you for leaving us a review Adam, it is fantastic for us to hear you had such a positive experience with the team in Islington, and in particular that the support they provided made your move much easier. Feedback of this nature is very important to us and we look forward to sharing your review with the team. Thank you again.
★★★★★ 5/5
GoogleWe just bought a flat in Angel and Mark Borges from Hamptons was extremely helpful in facilitating the negotiation and keeping everything smooth and friendly. Thanks again for all the help Mark
Michael · 16 April 2024
Agent replied · 15 June 2024
Hi Michael, we are delighted that you enlisted Hamptons Estate Agents Islington and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
★★★★★ 5/5
GoogleMark and the Team ave been amazing, diligent and utterly respectful throughout the start of my sale to the completion. Absolutely the best agents I have had. They delivered everything they promised.
Ben the manager has a brilliant bunch of staff. Thank you ALL.
Kim · 16 April 2023
Agent replied · 15 June 2024
Hi Kim, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!
★★★★★ 5/5
GoogleWe used Hamptons for our rental property we just moved into and we are extremely happy with the service. Daryl Smith in particular was very helpful and very clear on the process from the offer stage through to our move in day and was very responsive throughout. The whole experience was stress free... I would defiantly recommend Hamptons to tenants and landlords.
Adele · 16 June 2020
Agent replied · 15 June 2024
Thank you for your review. Customer service is very important to us and we are thrilled to hear the team provided you with a 5* service. We take great pride in our people and look forward to sharing your review with them. Thank you again!
★★★★★ 5/5
GoogleI recently sold my flat through Hamptons and was really pleased with the service from Charlie and Grant. There were complications around a live/work lease and they worked incredibly hard to hold my buyer's hand through the process and deliver my sale. They could not have been more professional or helpful.
Basi · 17 June 2017
★★★★★ 5/5
GoogleI'd like to thank Thahmid Sultan from the Hamptons lettings team. He is a professional, efficient and compassionate property manager who helped me through the ups and downs of letting my flat.
Yeseung · 16 June 2022
★★★★★ 5/5
GoogleI would like to say thanks to Katie Spokes for her support all the time my husband and I were looking for a property, she always have been both professional and kind!
Manuela · 16 June 2022
★★★★★ 1/5
GoogleThis company advertises properties on its website that have already sold but make them seem available. They do so, I am told, for "marketing purposes." I can't say this practice impresses me. I will say, though, that the person I spoke to on the phone, who told me what they are up to, was friendly and courteous.
My first engagement with Hamptons has been, as you may guess, quite unsatisfactory. I will amend my review if at some point down the line I have an improved experience.NegativeProfessionalism
Leighton · 16 June 2022
★★★★★ 5/5
GoogleThe best estate agents I've been with. Always have such a lovely time chatting with Millie Bennett. She is so informative and has been really helpful when it comes to providing information. can't fault her, thank you
Leah · 16 April 2023
Agent replied · 15 June 2024
Hi Leah, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!
★★★★★ 5/5
GoogleDaryl and team were super helpful in my apartment hunt!
Dayson · 17 June 2019
Agent replied · 15 June 2024
Thank you for your review. Customer service is very important to us and we are thrilled to hear Daryl and the team provided you with a 5* service. We take great pride in our people and look forward to sharing your review with them. Thank you again!
★★★★★ 5/5
GoogleWe've just exchanged on a house. Vikki at Hampton's was brilliant. Great communication, knowledgeable, and a pleasure to work with.
Louis · 16 April 2024
Agent replied · 15 June 2024
Thank you for your wonderful review Louis. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
