Every review we hold for the Islington office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe sold our property with the help of Chestertons, who we would definitely recommend. Scott who valued our property had local knowledge and marketed our property correctly, taking all of our comments on board. We were very fortunate to get Matthew Philips who was the agent who helped us sell the property. He gave us 100% commitment and went the extra mile to push forward the sale of our property. He communicated well and was honest throughout the process. Matthew helped us get it over the line even though the buyers solicitor was extremely poor. He had to deal with the buyers and their solicitor constantly changing the goal posts and being difficult at times.
Martin · 12 February 2021
★★★★★ 1/5
GoogleThey provide very poor services. They never got anything on time when we asked them to handle our request. But if they needed anything from us, they expected us to get back to them ASAP, like within 30 minutes...Why would it take days for us to get a respond from them then?
Before we decided to take the property, they told us that a parking area would be included in the flat initially, which turned out to be wrong. So the agent said they wouldn't charge their commission, but sneakily they included it in the initial payment. I wanted it back, but given it'd take so long to get a response from them and it's very frustrating and irritating, I decided not to raise the point. Now I wish I did that because there was another upsetting event caused by them.
So when I moved out from the flat, my flatmate found a new tenant and the landlord was very happy with the new person. We contacted the agent and asked for a tenancy swap. No one answered to our request for weeks and in the end they told us it would take them 6 weeks to process a tenancy swap request. It's been over 4 months and they still haven't done it.
Maybe estate agencies are all the same, but I really don't recommend this agency.NegativeResponsiveness, Quality, Professionalism, Value
Rina · 12 February 2021
★★★★★ 5/5
TrustpilotVery helpful and professional service.
ITG · 6 November 2024
Agent replied · 30 December 2024
Hi there, thank you for your feedback, we really appreciate it. Should you need any further assistance, please do let us know. Best wishes!
★★★★★ 5/5
TrustpilotExcellent support and process for renting
Suzan and Thomas provided a smooth and easy process for both viewing and signing the lease for a lovely flat, and have maintained excellent communication throughout the process.
Flores · 2 August 2023
Agent replied · 9 February 2025
Dear Flores,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best.
★★★★★ 5/5
TrustpilotAll done on time in professional and…
All done on time in professional and friendly manner. Hands down the best agency still to deal with, Sharon representing them very well.
Ramola · 4 December 2023
Agent replied · 6 February 2025
Dear Ramola,Thank you for taking the time to inform us of the positive experience you have had with the James Pendleton team. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.
★★★★★ 5/5
TrustpilotGreat ,fast and effective communication…
Great ,fast and effective communication with Dawn
Liliana · 3 October 2024
Agent replied · 24 October 2024
Hi Liliana, thank you for the great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotPreya Nair and Chestertons
Preya Nair at Chestertons has always been very friendly and competent. I enjoyed working with her.
Alessandro · 26 April 2024
Agent replied · 24 October 2024
Hi Alessandro, we really appreciate you taking the time to leave a review for Preya and it's lovely to hear you've enjoyed working with her. Please do let us know if you need anything else.
★★★★★ 5/5
GoogleJulia Chajdiakova was the best Realtor I had in years, she was so helpful, polite and was always there when we need her. I recommend her strongly. Thank you again Julia for finding our home.
Welcomex · 13 February 2020
★★★★★ 5/5
TrustpilotI had been looking for a property to…
I had been looking for a property to rent in Fulham for about 3 months. Within 2 weeks of meeting Madi we had found the exact type of property we were looking for. I couldn’t recommend Chestertons and Madi highly enough!!!!
Jamie · 7 April 2022
Agent replied · 30 December 2024
Thank you for your review. We are pleased to hear this!
★★★★★ 5/5
TrustpilotThe staff at Chestertons are extremely…
The staff at Chestertons are extremely helpful, friendly and efficient. They helped me out and allowed me to impress my client by obtaining the correct paperwork for me in a short space of time. I was very impressed. Thank you very much
Sarah · 14 February 2022
Agent replied · 30 December 2024
Thank you for sharing!
★★★★★ 5/5
TrustpilotI called up as I needed some advice as…
I called up as I needed some advice as I am a first time renter. I spoke with Millie Brandon and she couldn’t of been more helpful she answered all of my questions in fine and clear detail.
Jay · 17 August 2022
Agent replied · 30 December 2024
Thank you Jay!
★★★★★ 5/5
TrustpilotThank you Xiaoyi
Very quick and responsive agent, she’s been very helpful and considerate.
Hamzah · 22 July 2024
Agent replied · 24 October 2024
Hi Hamzah, thank you for great review and sharing your experience with Xiaoyi. We are so glad she was helpful and considerate. Should you require any further assistance we will be happy to help.
★★★★★ 5/5
TrustpilotChestertons review
Millie B was very helpful in our search for a rental and was happy to answer any questions we had about the area. Her knowledge made the process very simple and we found a place in no time.
Archie · 16 August 2022
Agent replied · 30 December 2024
Thank you for your review we are so pleased to hear!
★★★★★ 5/5
TrustpilotI had an excellent experience with Ellie at the Barnes office
I had an excellent experience with Ellie at the Barnes office - I needed somewhere for a short term let and she made the whole process super easy and super smooth. I signed the agreement and was in the flat within a fortnight!
Rose · 13 December 2021
Agent replied · 30 December 2024
Thanks Rose we are pleased to hear of your experience! Thank you for sharing.
★★★★★ 5/5
TrustpilotSuzan has always provided very…
Suzan has always provided very efficient service and is always reliable, responsive and helpful
MD · 26 May 2024
Agent replied · 6 February 2025
Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotTamara Price issupport and cooperation…
Tamara Price issupport and cooperation during our home search. Your assistance was invaluable, and I truly appreciate the time and effort you dedicated to helping me
Erene · 5 September 2023
Agent replied · 30 December 2024
Hi Erene, we're so happy to read this feedback, thank you for taking the time to leave a review. Should you need anything further, please let Tamara and the team know. Have a great day!
★★★★★ 5/5
TrustpilotI have been served by xiaoyi from…
I have been served by xiaoyi from chestertons for more than 6 monthes. her reponse is always in time.her service is very good.
Travis · 13 November 2023
Agent replied · 30 December 2024
Hi Travis, thank you for your kind words about Xiaoyi - she'll be delighted to see this!
★★★★★ 5/5
TrustpilotEasy process, great job!
Easy process, professionally executed and satisfied clients! Chestertons took my property on, and had 5 offers from multiple offices, within a few days. Reference process was smooth and overall it was a very satisfying process with no headaches. Highly recommend!
Edwin · 21 April 2022
Agent replied · 30 December 2024
Thank you for the wonderful review
★★★★★ 5/5
GoogleScott and Oliver sold our flat in De Beauvoir and were excellent throughout the process in a very challenging market. Our initial sale was agreed pre-lockdown at asking price within a week of listing and, after that buyer pulled out, they secured three very strong offers based on a video tour subject to a physical viewing (including one over the asking price). All bidders proceeded to make formal offers and the sale process to exchange and completion was handled with a great deal of professionalism. They know the market in N1 inside out and their recommendations were always spot-on, I would recommend without hesitation. Thanks!PositiveResponsiveness, Professionalism
Mark · 24 October 2020
★★★★★ 5/5
TrustpilotTenancy & Renewals Consultant
Suzan who has been dealing with my incoming tenants has been superb. She is highly efficiant, helpful and friendly. I would reccomend Pendletons to anybody.J Fine
Jeff · 25 August 2023
Agent replied · 6 February 2025
Dear Jeff,Thank you very much for leaving us such a wonderful 5* review. Suzan will be delighted with your feedback, as are we. Customer service is so important to us and we pride ourselves on providing a first class service to our clients; when this is appreciated it makes all of our efforts even more worthwhile.We look forward to working with you and thank you once again.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, and always want to help. Very pleased, and always ready to listen and help. Both Stephen and Hugo are reliable and helpful. I can't fault them.
Mahamood · 1 July 2023
Agent replied · 30 December 2024
Thank you for leaving us a 5 star review - so pleased to hear how helpful Stephen and Hugo have been
★★★★★ 5/5
TrustpilotI have worked closely with Marianna…
I have worked closely with Marianna over the last year - she has been incredibly professional throughout and a pleasure to work with
Ben · 5 November 2023
Agent replied · 30 December 2024
Hi Ben, thank you for taking the time to leave a review for Marianna. It's great to hear that she's been a pleasure to work with!
★★★★★ 5/5
TrustpilotChestertons 5 star rental management
Chesterton have managed my rental property for over 10 years. They have done so efficiently and professionally, removing and stress form the letting experience.
Lucy · 12 October 2023
Agent replied · 30 December 2024
Thanks Lucy, we're really happy to have been working with you for so long. Have a great weekend.
★★★★★ 5/5
TrustpilotGreat service
Great service, really appreciate our manager Kyle Whittaker. Fast very good at reaction. There’s been 2 times we asked for assistance. It was immediate.
Антон · 12 October 2023
Agent replied · 30 December 2024
We're so pleased to read this, thank you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.