Every review we hold for the Islington office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThe deposit is not released
The deposit is not released, though I moved out a half a month ago.Update:Eventually deposit has been returned, but it was hard to do. As Landlord had to contact them a few times to make this happen.
Someone · 20 September 2023
Agent replied · 30 December 2024
Hi there,Thank you for taking the time to leave this review. We're sorry to hear that your deposit hasn't been released yet. Please do respond to our request for more information so we can investigate this further. Updated Reply:Hi there,We have spoken to the appropriate property manager who has mentioned that they have reached out to you and that you should be in the process of getting your deposit back. Again, we apologise for the delay on releasing your deposit and hope that it will be with you very soon. If you still need further assistance or have any questions then please do reach out to the manager who you previously spoke to.Many thanks,Chetsertons
★★★★★ 5/5
GoogleScott and the team did an amazing job for us. Committed, responsive and above all confident in our house, they procured a great purchaser in a matter of weeks when another agent had got us nowhere over months. Brilliant.
David · 24 October 2021
★★★★★ 5/5
GoogleMalachi did a fantastic job selling our flat - he was a pleasure to deal with throughout the process and was very responsive. Thanks to Malachi and the Chestertons team, by far the market leaders in Islington
L · 12 February 2022
★★★★★ 5/5
TrustpilotAlice Archer at the Clifton Road branch…
Alice Archer at the Clifton Road branch has been very helpful and pleasant to deal with. She is friendly and very responsive and we are greatful. Thank you
Jennifer · 4 April 2024
Agent replied · 30 December 2024
Hi Jennifer, thank you for kind words about Alice. We're thrilled to hear that she provided a pleasant service. We'll make sure to pass on your appreciation to her. If you need anything else, just let us know!
★★★★★ 5/5
TrustpilotRental property renewal
Rental property renewalWe received great service from Gary and the team. A re-let was secured almost immediately and Gary was constantly on hand to help complete the paperwork and answer any queries that we had. Many thanks!Andrew & Susannah M
Andrew · 15 August 2021
★★★★★ 5/5
TrustpilotChestertons Fulham
We had a fantastic service from Megan Lilley who supported us with our property search, offer and documentation! Very professional, personable and responsive and made the whole process seamless.
Saffron · 15 March 2024
Agent replied · 30 December 2024
Hi Saffron, thank you for taking the time to leave a review for Megan. We're happy to read that she supported you through your search and made the process an easy one. Should you need anything else, please let us know. Wishing you all the best!
★★★★★ 5/5
GoogleExcellent website and service. Got in touch quickly with a list of buyers and gave guidance on who might be best to go with. After initial buyer pulled out late, Scott assembled a new set of buyers who he had given strict instructions on what our requirements were, and whittled them down in order to make a choice. Great knowledge and input from Scott who even called me as late as 9pm on occasions with advice.
Roy · 12 February 2023
★★★★★ 5/5
GoogleWe found the Lettings team was really helpful and friendly. John even proactively suggested the flat we moved into when I told him our requirements. (In our experience, only a few agencies engage with clients in that way, while some don’t even answer enquiries!)
Sophie · 12 February 2023
Agent replied · 11 February 2025
We're so pleased to hear that the Lettings team were able to offer such friendly help! We wish you all the best in your new home, and please do get in touch if you need any further support.
★★★★★ 5/5
GoogleI recently sold my property in Islington though Chesterton and was very happy with the service provided by Graham and his team. Dean who was the main contact was very professional and worked hard to make the sale go through smoothly. I would have no hesitation in recommending them.
Salim · 13 February 2018
★★★★★ 5/5
GoogleGraham & Oliver were both excellent throughout our recent property transaction with Chestertons Islington. They went above and beyond to ensure we exchanged promptly to reduce risk for both sides and were always available on call or email. Much appreciated guys.PositiveResponsiveness, Professionalism
Graeme · 12 February 2021
★★★★★ 5/5
TrustpilotDelighted with the process
Found my new flat through Chestertons. Bradley helped with every step of the process, was very responsive and really kind. Very delighted with them so far!
Sigrid · 1 May 2024
Agent replied · 30 December 2024
Hi Sigrid, congratulations on your new flat and thank you for sharing your experience with Bradley. If you need anything else, please feel free to get back in touch. Best wishes!
★★★★★ 5/5
TrustpilotI have used JP to let my property for a…
I have used JP to let my property for a number of years and always been very happy with their service and friendly trustworthy support. I recently renewed my contract with Sharon and she was fantastic!
Faye · 20 September 2023
Agent replied · 6 February 2025
Dear Faye,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team through the years. Wishing you all the best.
★★★★★ 5/5
TrustpilotWe've had a great experience so far…
We've had a great experience so far renting with support from Mitch and Suzan. They have made the process clear and simple.
Fiona · 10 July 2024
Agent replied · 6 February 2025
Dear Fiona,Thank you for taking the time to inform us of the positive experience you have recently had with the team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review.
★★★★★ 1/5
TrustpilotProperty management is POOR
Property management is POOR. We were SOLD a flat with 0 blinds, broken washing machine - neither are fixed months later. Paying 5k per month - embarrassing service!
Jennifer · 18 March 2024
Agent replied · 30 December 2024
Hi Jennifer, we're sorry to see you have left this review. In order for us to look into this further, we have sent a request via Trustpilot for more details. Please do send these over as soon as possible so we can investigate this for you.
★★★★★ 5/5
TrustpilotWe enquired about rental properties
We enquired about rental properties by through the St. John’s Wood office, and spoke with Millie Brandon. We werent able to settle on a property that day, but her knowledge of the properties and area was outstanding, and really gave us confidence to get in contact again shortly.
RP · 22 August 2022
Agent replied · 30 December 2024
Thank you for the wonderful review
★★★★★ 5/5
TrustpilotJessica Leone
Jessica LeoneJessica has been extremely helpful and efficient and is always available for us.Our experience has been fab and we are very relaxed knowing that she is liasing with our tenants on our behalf.
Jenny · 4 November 2023
Agent replied · 30 December 2024
Hi Jenny, thank you for your kind words about Jessica. We really appreciate your feedback and letting us manage your property. Best wishes!
★★★★★ 5/5
TrustpilotPreya Nair
Preya manages a property that I have an interest in and is friendly, helpful and responsive at all times. She does an excellent job, in my opinion, of balancing the needs of tenants and landlord.
Caroline · 5 October 2023
Agent replied · 30 December 2024
Thank you for your review Caroline! Preya will be happy to hear this feedback. Should you need any further help, please do get in touch. Best wishes!
★★★★★ 5/5
TrustpilotAlways a pleasure to deal with them
Always a pleasure to deal with them, great service and speedy response. It is so refreshing to deal with a company who truly understands service and to be so helpful, over and beyond frankly!
Ninai · 27 October 2023
Agent replied · 30 December 2024
Thank you Ninai, we're so glad to hear you had a positive experience with us. If you need anything else, please do get in touch!
★★★★★ 5/5
GoogleMalachi was very helpful to me when I was selling my flat. He was friendly, encouraging and determined, enthusiastic and professional with a sense of humour too.
Jane · 12 February 2023
★★★★★ 5/5
GoogleI had a great experience with this office in helping me find a flat. Ronan Rigney is excellent. Everything was smooth, clear and Ronan has maintained good communication throughout the process. I would definitely work with him again in the future.
Samar · 12 February 2021
★★★★★ 5/5
TrustpilotAnca has always been a pleasure to deal…
Anca has always been a pleasure to deal with, professionally and supportive. A very charming lady and an asset to your team.
Melvin · 29 June 2024
Agent replied · 24 October 2024
Hi Melvin.Thank you for writing a review and sharing your experience with Anca. We are so glad she was professional and supportive.We really appreciate the support and wish you all the best.Kind regardsChestertons
★★★★★ 5/5
TrustpilotGreat Experience, will contact when needed again
I dealt with Chestertons Tower Hill and specifically with Stav Nicola who was able to find the perfect unit for my needs, taste and budget within a matter of minutes. Dealing with Stav and with Chestertons was an absolute pleasure and they have an incredible portal which manages the entire process for you.
Martin · 10 November 2021
Agent replied · 30 December 2024
Thank you for the glowing review!
★★★★★ 5/5
GoogleGuy Morgan was brilliant! He was very proactive and he had a key role in making the process of buying our home as smooth as possible. Always available and incredibly clear. We would absolutely recommend Guy and his team at Chestertons! Thank you very much!
Marco · 25 October 2019
★★★★★ 5/5
TrustpilotCouldn’t be happier
Couldn’t be happier! Everyone was extremely helpful throughout the renting process, specially Suzan and Marcus. We always received a quick response and they both had our best interests in mind.
Thiago · 16 January 2024
Agent replied · 9 February 2025
Dear Thiago,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
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