Chestertons Islington reviews

★★★★★ 1/5

Google

If you are looking to rent a property managed by Chesterstons, just don't. It is a very frustrating and exhausting experience. We are waiting for the repairs (broken appliances, leak in the bathroom, etc) to be performed for almost 3 weeks since we moved in but all we get is that they can't get the response from the landlady. So, they are basically just another layer to delay communication between tenants and landlords, which is already not popular for being quick in general. To be fair, they ordered gas engineers for boiler but only after more than a week of our trips to the office, countless calls and words about this being illegal to leave us without heating in the winter.

Aidarbek · 24 October 2023

★★★★★ 5/5

Google

John from the Chestertons Islington team has been fantastic to deal with and so helpful in finding me a rental property in a difficult market. He took the time to understand what I was looking for and is so knowledgeable about the area. Throughout the whole process he was in close contact, provided regular updates and went out of his way to find the perfect home for me. I can't thank him enough for all the help and would highly recommend using Chestertons Islington as they have been a pleasure to deal with.

Jemini · 24 October 2023

★★★★★ 1/5

Google

Chestertons Islington's awful treatment of customers ended up costing my girlfriend and I our rented house. For background, we viewed a property for rent with Chestertons Islington on 1st July 2023, submitted an offer on 2nd July and had the renegotiated offer accepted by the landlord on 3rd July. Following this, as is typical we paid the holding deposit (5 weeks' rent) and the property was taken off the market. We then submitted our required details and references, signed the tenancy contract and, as requested by Chestertons, paid an additional 1 month's rent plus the full tenancy deposit in advance of a September move-in. As far as we were concerned, we had fulfilled all our duties and the property was now ours. Therefore it was a surprise to us when, on Wednesday 9th August we received an automated email from DocuSign (the platform for signing contracts) to inform us that 1 of the 2 landlords had declined to sign the tenancy contract. We assumed that this was in error, but immediately attempted to contact our estate agent to resolve the issue. Despite consistently calling their phone and leaving voicemails, SMS messages and emails, I did not receive any response from the estate agent for days, despite what was clearly a stressful situation for us. Finally, 5 DAYS LATER on Monday 14th August, the estate agent finally called me to tell me that the estate agent had decided to sell the flat instead, and, with less than 3 weeks remaining until we had been due to move into the flat, we were no longer able to rent the flat and so had nowhere to go. Incredibly disappointed and panicked by the situation, we then began browsing the rental market again for similar properties. We then found that the exact flat we had signed on had been relisted back on the market the day before the landlord had declined to sign, for an additional £1,150 in rent per month. Therefore, clearly Chestertons had known for some time that the landlord had no intention of renting to us, and despite numerous calls to the estate agent to confirm details and updates on the status of our upcoming tenancy, this was never flagged to us. Communication with Chestertons throughout the process was terrible. Whilst viewing the property, the estate agent would frequently call me for updates, but as soon as he believed the property was signed, he completely washed his hands with us and never returned our messages/calls/emails. The role of the estate agent in this case is to follow up with the landlord and resolve issues quickly and keep both parties informed - Chestertons completely failed in this respect and I will not be using them again. The experience left us at genuine risk of being left homeless, suddenly with no house with less than 3 weeks until the tenancy was due to start. The fact that Chestertons relisted the house for a higher rent without telling us shows a clear disregard for customers over money.

Oliver · 24 October 2023

★★★★★ 5/5

Google

Fantastic experience with Chestertons buying my new place. - From the day I placed an offer to moving day, Guy Morgan from Chesterton's was highly involved throughout the journey and I rate him highly. - He found a good middle ground during the negotiations and managed the process extremely well. - Extremely responsive - would respond to emails immediately and 9/10 times would pick up my call (and if he didn't, he would email or call back). - Went out of his way to work with the broker and lawyer to make the deal happen within the stipulated time. - Was transparent throughout the process and would answer my many questions. Very pleased with Chestertons and I would strongly recommend them for any buyer!

Rachana · 24 October 2023

★★★★★ 5/5

Google

On our property sale we received an excellent service from Graham Stubbs, Piers Nicholls and the rest of the team at Chesterton's Islington branch. Having been with another Islington agent for 12 months prior, they delivered a successful offer at the full asking price within six weeks of us switching. The balance of professionalism, knowledge and friendliness was, for us, spot-on. When needed, we received clear and timely advice and they worked really well with our solicitor. I hate to say it but their fee was reasonable too! Highly recommended.

Malcolm · 24 October 2023

★★★★★ 5/5

Google

Having been badly let down on my flat sale by another Islington agent, I turned to Chestertons and was delighted with their performance. Within a few days of instruction they produced three good offers and secured a sale well in excess of the asking price. They were professional, motivated and excellent at staying in touch throughout the process. Chestertons really know the local market and I think that made a big difference too. Both Scott and Malachi offered great advice and I was really pleased with the outcome. I should have gone to them in the first place! I recommend the team at Chestertons to anyone considering selling a flat in Islington.

Roxana · 24 October 2023

★★★★★ 4/5

Trustpilot

Professional property agents

Our experience with Chesterton has been very positive so far, thanks to the good work of Joyce Pau, our property manager.

Sergio · 10 June 2024

★★★★★ 5/5

Trustpilot

Thanks Conor!

Just wanted to say a massive thank you to Conor who has been nothing short of exceptional!

Trevor · 16 August 2024

★★★★★ 5/5

Trustpilot

Stav was friendly and very helpful…

Stav was friendly and very helpful throughout our search for somewhere to rent in Shad Thames. He was good at communication and we appreciated the video he sent of the house before viewing and doing all he could to make sure our offer was the most attractive one for the landlord.

Jacqueline · 10 November 2021

★★★★★ 5/5

Trustpilot

Happy with our property manager

Our property manager Joyce Pau has been very responsive and our communication with her has been great throughout

D · 28 July 2024

★★★★★ 5/5

Trustpilot

Smooth Renewal Process

Amanda Goodman was very helpful in our renewal process and we are glad for her help and support.

Fabian · 26 July 2024

★★★★★ 5/5

Trustpilot

Very efficient and well organised

Very efficient and well organised. Susan Salih has ensured that the transition between tenants has been smooth and effortless. Matt was also incredibly helpful and organised the keys etc.

Jane · 22 December 2023

★★★★★ 5/5

Trustpilot

Short let - responsive service

Michell Vasquez managed letting our property for a short let. She was incredibly responsive to our questions and requests. She pulled out all the stops to ensure a number of repairs were made, and a cleaner was found last minute, whilst a tenant was in the process of vacating, and whilst we were up against a deadline due to selling the property

Steve · 29 September 2024

★★★★★ 5/5

Trustpilot

Sam was incredibly helpful

Sam was incredibly helpful, going the extra mile and answering our queries rapidly. Felt very at ease with Chestertons service today.

Blake · 1 June 2024

★★★★★ 5/5

Trustpilot

Excellent and responsive staff

Suzan has been very responsive and prompt in responding to our queries, making our move less stressful. We are very pleased and very excited to be in our new home

Jimmy · 27 November 2023

★★★★★ 5/5

Trustpilot

Mark Kardos has been incredibly helpful…

Mark Kardos has been incredibly helpful when ever issues or requests have come up. He is always quick to help and has been fantastic in supporting me as a long term tenant.

John · 10 October 2023

★★★★★ 5/5

Trustpilot

Great experience in renting with Chesterstons

I have had the pleasure of liaising with Mark Kardos from Chestertons as the property manager for my flat over the last two years, and I can say that I’m happy with the service he provided.From the beginning, Mark managed my flat promptly and efficiently, ensuring that all my requests were addressed promptly.Unfortunately the landlord didn’t want to undertake some repairs that needed doing from the beginning of my tenancy. But I can say that Mark tried to do his best. Mark's excellent communication skills and responsiveness were particularly good. Whenever I had a question or concern, he was always quick to respond and provide the necessary assistance.I am genuinely grateful for the great job Mark has done in managing the flat I was renting. His professionalism, reliability, and dedication to customer satisfaction are truly commendable.

Giulia · 9 October 2023

★★★★★ 5/5

Trustpilot

Very helpful agent

Stav was a great agent to deal with when I was looking for a flat to rent. The market was hot but he made an extra effort to get me into the first viewing of an apartment ahead of other agencies. I wouldnt have got it without his help

Helen · 9 February 2022

★★★★★ 5/5

Google

Very smooth experience from start to finish. The staff were approachable and always quick to respond to questions. Felt well-supported throughout the process, and everything was handled with a high level of professionalism.

John · 24 September 2025

★★★★★ 5/5

Trustpilot

Great service

My experience with Chestertons, and working with Rufus was a resounding success. The process was professionally managed and I was well supported. They worked diligently to ensure a smooth transition for me.

Charlie · 3 October 2023

★★★★★ 5/5

Trustpilot

Joyce Pau

Joyce Pau, the Property Management was easy to communicate and answered my questions / request in a timely way. Having a helpful Property Management is a bless! Highly recommend Chstertons!

Diona · 19 November 2023

★★★★★ 5/5

Trustpilot

Alice was professional

Alice was professional, responsive & courteous. She negotiated the terms & conditions to secure another successful tenancy. Thank you again Alice.

A · 24 May 2024

★★★★★ 1/5

Trustpilot

The worst agency I’ve ever dealt with

The worst agency I’ve ever dealt with. Firstly as a long term tenant, during the housing crisis they delayed my extension deliberately so I get discouraged to renew as they wanted a better market price. Then they manipulated my deal so badly that I would be super disinterested to continue renting. 3 increase which i agreed but they still went on the open market to sublet it. Because apparently I can’t change anyone from my contract. All rubbish but we all know, they will use all the excuses. Snobby agents when it comes to renewal, they will play you psychologically, I will avoid naming people but really had enough of them all. I’m glad I’m not going to continue renting with them. Worst agency, don’t trust them. Specially when it comes to renewals. Despite they gave me a good onboarding experience, outgoing customers are left to feel distressed, no wonder they don’t have returning customers,.A disgraceful agency one sided.. With that attitude, a good self reflection would help them!

Sash · 28 September 2023

★★★★★ 1/5

Trustpilot

Poor team

Poor team, one of our executive staff was relocated in a chestertons let property, we were given a great onboarding however when it came to renewals, very disgraceful. we had agreed to several offers that the landlord had apparently made but obviously because right now open market is more attractive they did everything to break the contract so they could let it at higher price, disgraceful from an agency that calls themselves world class, I do not think they can be world class with that quality and behaviour. Renewal teams at Chestertons emails are a sight to see, Specially the team that handled our extension.

Alex · 28 September 2023