Trusted Agent profile · Irthlingborough · Northamptonshire
Verified
★★★★★
908 reviews across 2 platforms
28 High Street, Irthlingborough, Northamptonshire, NN9 5TN
Part of Richard James, see every office.
Richard James's office in Irthlingborough, Northamptonshire, at 28 High Street, is rated 4.8 out of 5 across 908 reviews on two platforms, including 849 Google reviews rated 4.7.
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Every review we hold for the Irthlingborough office, from every platform, shown as written. First names only.
5/5
GoogleI had a great experience with Richard James when buying my house. They were professional, helpful, and made the whole process much easier. I’d definitely recommend them to anyone looking to buy or sell in the area.
Thank you April for your lovely review, it was a pleasure to help you find your home. We are glad that you would recommend us and we wish you well in your new home.
5/5
GoogleI cannot express how grateful I am for Kelly at the Hornchurch branch. She was constantly on the ball with any question I asked and went above and beyond to help me. My purchase would not have gone ahead without all her hard work - thank you
Hi Laura We appreciate you taking the time to share your positive experience! The team at Hornchurch really appreciate it. Kind Regards
5/5
GoogleGood communication and quick to respond to enquiries. Still going through the purchase process but all smooth so far.
Thanks Lisa. Happy to hear the process is running smoothly and that our Shenfield team has been responsive to your queries.
4/5
GoogleAway for a week in May. Lovely big house. Great Location for shops.
Hi Helly, Thank you for your lovely review. We’re so pleased you enjoyed the house and the location, being close to the shops always makes life easier, especially when the snack cupboard mysteriously empties itself on holiday! We hope you had a fantastic week away and would love to welcome you back again soon. Kind Regards, Harris & Co
5/5
GoogleGreat helpful staff, really kind especially as it was our first time ever renting
Thank you so much for your lovely feedback 😊 We are really glad we could help, especially as it was your first time renting, … More
1/5
GoogleI made online enquiry for viewing, then made a phone call with the answer I will be contacted later. No one contacted me. Next day I tried again, the agent always busy, from early morning till end of the day they do not have time for you!
Your feedback has been noted by the management team, and we would welcome the opportunity to discuss your experience further. Please do get in touch with our South Molton office directly if you would like us to follow this up. Best regards, The Webbers South Molton Team
1/5
GoogleMade enquiry to Irthlingborourgh office about a property for my son and got awful attitude from arrogant sales negotiator who ended the conversation just putting the phone down. Will be selling our own property in a few months time and because of this woman's attitude certainly won't be using this agent.
Sorry to hear of your experience, we strive to maintain high standards so I will therefore listen to the telephone conversation and update you further. … More
5/5
GoogleAlways helpful and great to work with in buying a property. Very friendly team.
Thank you David for your 5 star review and your thoughts of buying with Hackney and Leigh. Thank you for your kind words. We wish you all the very best for your new chapter.
1/5
GoogleAs first-time buyers, we had an extremely frustrating experience with this estate agency. From the start, communication was incredibly poor. We were kept in the dark about important developments, specifically, the sellers pulling out of a property they were interested in. Shockingly, we weren’t even informed until they had already pulled out of a second one! Despite being reassured multiple times that the sellers were committed to moving, this clearly wasn’t the case. Whenever we called for updates, we were constantly passed around and promised callbacks from the person handling our case, which never happened. We had to chase them repeatedly for even the simplest of updates, and getting a response to an email was nearly impossible. After waiting patiently for six months, the property was eventually taken off the market, leaving us feeling like our time and hopes had been completely wasted. Overall, the lack of professionalism and communication made this an extremely stressful and disappointing experience. I would not recommend this estate agency to anyone.
1/5
Googletried to view 2 properties (cash buyer). 1st one in Dec I had to cancel the viewing and asked could I rearrange. The answer was ' so you want to cancel' so I gave up. 2nd property Feb I asked to view and told they 'don't do Tuesdays for viewings', that was the only day in the wk my son could come with me. The property was less than 1/2 a mile from the office. It was a 1 bed house. Asked the girl to check with the manager and told again no he wont do Tuesdays. I went in the shop to complain explaining I knew there was no viewings on it, no interest and here I am seriously interested and the 2 girls sat in the office said Michael would contact me on his return..still waiting. Now the property is no longer on the market.
5/5
GoogleThank you very much for your support Anthony Cooper, lovely agent.
Many thanks from all at Richard James, Mill Hill, NW7
5/5
GoogleSuch a lovely experience from viewing to moving in. The whole team responded quickly and were very patient - answering any questions that I had. Would definitely use again in the future.
Thank you so much for your lovely feedback! We're delighted to hear you had such a positive experience from viewing through to moving in. Its great to know the team were able to support you throughout the process. Wishing you all the best in your new home, and we'd be happy to help again in the future.
5/5
GoogleThe team excelled in support, patience, encouragement and information sharing. We mostly communicated with Jake but would like to thank the whole team for seeing us through to completion. Des and Myra
Dear Myra and Des, Thank you very much for your kind review. I am so pleased to hear that Jake and … More
5/5
GoogleVery helpful and polite very proffesional
Thank you, Kim. Helpful, polite and professional is exactly how we want every visit to feel. We appreciate the lovely review. The Webbs Cannock Team
5/5
GoogleExcellent estate agency. The staff are extremely friendly and go the extra mile to support house buyers.
Thank you for your wonderful feedback Victoria. We’re glad our team could go the extra mile to support you.
1/5
GoogleAwful estate agency avoid comple waste of time.
Hi Alex, Thank you for your feedback. We take all reviews seriously, but after thoroughly checking our records, we’re unable to find any account or interaction under … More
5/5
GoogleAmelia Wootton at the Weybridge office, has been amazing and really helpful throughout the whole process!!
Hi Kelly, Thank you so much for your kind words, Amelia does prides herself in her customer care and she'll be trilled to receive such a lovely review. Kind Regards Claudia Thorpe Lettings Manager
5/5
GoogleProfessional, friendly and helpful. I highly recommend Richard James Estate Agents. They sold our house in super quick time….
Thank you Shirley for taking the time to send such a lovely review. It was a pleasure to help you sell your house.
5/5
GoogleProfessional service. Sophie was very good at keeping us up to date with viewings and offers and Louise and Christine from the sales progression team were excellent at mediating and again, keeping us updated and ensured that our sale went as smoothly as possible. Would recommend. Thank you.
Great review Lisa for all the team; thank you for taking the time to leave it!
5/5
FacebookUndoubtedly the best estate agents around! Very customer focused, we felt supported and looked after throughout the process...regular feedback during the viewing period and regular updates through the sale period! Really big thanks to Danny & Hazel and even bigger thanks to Richard who always went out of his way to keep us up to date. Will actually miss hearing from Richard James ??
Thank you!
5/5
Googleprofessional, approachable, felt safe and in good hands from the very start of dealing with Michelle Anthony, I cannot praise all the staff enough a fantastic service from start to finish and I'll recommend them to anyone in the future
5/5
GoogleRobert B was outstanding, friendly, knowledgeable, and incredibly helpful throughout our tour of the house. He answered all our questions with confidence and made the experience smooth and enjoyable. Highly recommend!
Thank you Clare for taking the time to leave us a review. We will pass your wonderful comments on to Rob who will be delighted with your feedback. Best wishes, the Ashtons team.
5/5
GoogleSuperb customer service from all of the team. A big thank you to Phil for getting our deal over the finishing line.
Thank you for your kind feedback for the team at Hornchurch branch.
5/5
GoogleWe Can't thank Sophie and the team enough. They have made our homebuying process so much easier. Always at the end of the phone for our constant forgotten questions. Made every step completely stress free xxx
Hi Jemma, thank you very much for taking the time to share your experience with us.
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