Trusted Agent profile · Ipswich
★★★★★
1,452 reviews across 2 platforms
Wolsey House, 16-18 Princes Street, Ipswich, IP1 1QT, IP1 1QT
William H Brown's office in Ipswich, at Wolsey House, is rated 2.5 out of 5 across 1,452 reviews on two platforms, including 257 Google reviews rated 4.7.
Every review we hold for the Ipswich office, from every platform, shown as written. First names only.
5/5
GoogleFantastic team! Huge thanks to Matt, Makena, Dan, and the entire team for their incredible support and dedication in helping my family find our new home. The process was smooth, professional, and stress-free. We truly appreciate your hard work and commitment. Highly recommended!
Many thanks Myke for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe had a great experience with the team at William H Brown but at the centre of everything was Makena who was responsive, personable, kept on top of everything and made the whole process very friendly, simple and straightforward. We are very grateful for all the help and wouldn’t hesitate to recommend Makena and the team for any lettings support.
Many thanks Paul Flowers for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotNot to be trusted!
Had an awful experience with William H Brown in Ipswich. Firstly, took days to arrange an initial viewing then when finally getting a viewing, was unable to view the property due to them not informing the tenant property. Placed an offer and was promised no other offer would be accepted - Harry was dreadful. Extremely unprofessional and made promises not to give the property to someone else and then ended up selling to the original tenant! Harry shouldn’t have made promises that he couldn’t keep. Extremely unorganised service and has left my elderly Nanna with no place to move into after promising she could have the flat. Awful service from Harry and dreadful experience with William H Brown.If I could give no stars, I would.
1/5
Trustpilotthis company are self deluding idiots
this company are self deluding idiots, I reported a fault on the rented property that should be a high priority to get in fix in accordance with the law but four four months it was ignord, then when some one finanly showed up he tried to like about the highgen (I have time stampted photos of the area that poove he was lieing) the the "repair man they insit on sending is a foul mouths arogant and disrispectful idiot who donse extremly slopy work and when he was told to stop swearing at me and talking to me like I'm dog dirt he esculated his aggression towards me complaining to this company about his atrocious the tried to say that I was being rude and abusive yet another lie from this delusian factory, they refuse to recognise that a customer complain about bad and unethical buisness practises is not customers being rude or abusive its totaly legitimate to complaint when they leave a room raining in for SEVEN months! telling them the laws they are breaching is not being rude or abusive it is stating the facts of what the laws says, it is mind boggling that this company is not under criminal investigation for its misconduct
1/5
TrustpilotSo we had called up about a property
So we had called up about a property, they had said they hadn’t received the keys 3 weeks ago and promised view of the house well finding out today because we have animals and they are not allowed to refuse these without a legal reason, and now refuse to speak to myself I have recorded the calls this is an example of bad customer service
5/5
GoogleThank you to everyone at William H Brown, you have all been amazing. Just bought our first house and Abbey Barwick has been a lifesaver throughout the process with regular updates and frequent help along the way. Couldn't recommend them enough. Thank you
Thank you Connor for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotTerrible level of service
We listed our house for sale and we're trapped into a 20 week lock in period. No contact from the agent, only 2 viewings in 3 months. No service whatsoever and then when we try to extricate ourselves their so called termination letter says they would still be entitled to their fee. Shocking service would avoid completely in the future.
1/5
TrustpilotI am very disappointed
I am very disappointed. At 9:10 in the morning, I called the agency and was scheduled by phone to view two houses. However, when I arrived at the location, I was informed that both properties had already been sold. I would like to point out that I traveled 2 hours one way to get there. This was very unprofessional service, and I definitely do not recommend them.
5/5
GoogleFrank and Jason were incredibly helpful throughout the entire process. They were professional, responsive, and went above and beyond to meet my needs. Their clear communication and expert advice made everything smooth and stress-free. I highly recommend them for their excellent service and dedication!
Thank you Aram for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotIf I could give less than one star for…
If I could give less than one star for the penistone branch, I would. We rearranged to view a property. The lady we spoke to in the office was most unhelpful very annoyed because we gave her a few dates for our visit and it was almost as if we were putting her out because she had to contact the vendor to arrange it! when we finally arranged the visit the vendor never turned up so we were stood waiting for an hour. We’ve never once been contacted by the estate agency since to find out how the visit went , so presumably they’re not interested in whether the vendor wants to sell their house or not .Maybe the staff for the Penistone branch could do with a little bit more customer service training, we would never use this estate agent again.
5/5
GoogleA very good and informative estate agent. During my purchase, Jay in particular was excellent, very informative, with clear communication throughout, always quick to respond, and kept me up to date with any developments. The rest of the branch team were also flexible and helpful, making the whole process feel smooth and much less stressful. I would not hesitate to use their services again.
Thank you for your kind words! We're thrilled to hear that you had a positive experience with Jay and our team. Our goal is to make the home buying process as stress-free as possible for our clients. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotCheated out of £5000. Disgrace.
We have just bought a property from them. We agreed to pay full asking price, cash, immediately, as long as it was a direct sale and did not go through the auction process. On completion, we were charged over £5000 for an Auction and Auctioneers fees which did not happen. I have to take legal action.
1/5
TrustpilotWill not return deposit
I would not recommend using this company when you need to rent/let a home while stationed at Mildenhall or Lakenheath.Yes they are great at finding you a property and at taking the rental money every month. However when it’s time for your rental deposit to be returned - it does not happen!We have been waiting for our rental deposit to be returned since January 2024 on a property that was rented in Mundford.We were told that our full deposit would be returned after we did our final walk through of the property.We still have not received the deposit. Every time we call the office we are told that the deposit is being transferred but it never happens. We have spoken to Daniel Juniper, Richard Thurston, and Aliya Vadillo. It should not be this difficult to get a deposit into our account. There has been zero follow up by this office to resolve this matter.Every time we call the office from the US our cell phone carrier charges us international rates on an average of $100 USD! It would be great if this company would take the time and spend their money to call us to confirm this has been resolved!If you are in the US military please Do Not use this company if you need to rent/let a home!!!!
5/5
GoogleWe have had the pleasure working with Peter. He has made our life very easy and stretched through throughout the whole process.I could not recommend him enough, if you’re first time buyer and looking to get a mortgage Peter makes the whole process stressfree and easier ! 10/10
Thank you for your kind words! We are so happy to have been able to assist you in the mortgage process. Our team strives to make the experience as stress-free and easy as possible for all of our clients. Thank you for choosing us and recommending us to others. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotLettings - Holderness Road Branch Hull
William H Brown's Holderness Road Branch in Hull was tasked with managing 24 apartments but failed to provide satisfactory service. The absence of a senior lettings manager and reliance on outsourced call centres in Liverpool led to poor communication and unresolved tenant issues, reflecting a lack of proactive management.After enduring eight months of inadequate service, we tried to terminate our contract, only to uncover a hidden six-month notice requirement. This lack of transparency highlighted the company's focus on securing fees rather than providing quality service or ensuring client satisfaction.This negative experience with the local branch has convinced us to cease using William H Brown and its wider group for our property management needs nationwide. It reflects the importance of carefully choosing property managers who are truly committed to serving the interests of their clients and maintaining valuable business relationships.
1/5
TrustpilotWhere do we even start...
Welwyn Garden CityWilliam H BrownWe had an issue at home with our washing machine with a fault showing on the screen. We immediately contacted our estate agent for them to send out an engineer as we were home all week so needed to use our washing machine (of course). The estate agent we were dealing with replied to say they will contact the landlord to arrange an engineer to come out to look at the washing machine.2 weeks later.. nothing. We chased this with our estate agent who we must say had NO idea what he was doing. His responses and replies were awful and unprofessional, completely unhelpful.Maybe 2 1/2 weeks later, they sent out an engineer to finally look at the machine. In this time, we needed to wash our clothes elsewhere so took them to a family member who we were very lucky to have help us - some people aren't this lucky. Where they spent a total of £112 during this lengthy time to do our washing whilst needing to do washing for their own family.The engineer spoke to the estate agent to let them know that the system needed to be replaced completely. That was another 3 weeks that went by... which meant we were without a washing machine for around a month. During the time we waited for the new machine, we chased.. and chased.. and chased.You guessed it, no reply or a very unhelpful unprofessional email.Finally - a washing machine!We thought as paying tenants of a property, we would be eligible for some sort of compensation for the fact that we had no machine for a month (must just address, white goods come under the cost of the rent and we were still paying our full rent). We kindly asked the estate agent whether we could request some deduction of the rent from the landlord.6 weeks.. yes.. 6 weeks went by and nothing.. no updates, no word of a reply from the estate agent.We were then informed the estate agent was on annual leave, so another estate agent took over. Very helpful guy and we finally saw some hope!Within less than a day the estate agent replied to let us know the landlord was not prepared to offer a single penny for the stress we went through that month with the travelling to do our washing, stresses of emails and constantly checking to see about a response.Firstly.. I have very little doubt the initial estate agent even contacted the landlord regarding this situation as the landlord replied very quickly to the second estate agent.Where do we even go from here!? We can't let them get away with this. We have been treated so poorly and unfairly by William H Brown - not to mention the other issues we had within the property regarding insulation. We have been recommended to take this further with the ombudsman but honestly, we are so tired and fed up.(It's now 15/04) I must just also mention, we've had to continuously chase them for updates regarding anything.. literally anything to do with the house, repairs, money.. anything. We have since decided to take this matter further, now we are happy and settled into our new home. Wish us luck!Please avoid or please don't let them get away with taking money and not dealing with issues in a good time. We will NEVER go with William H Brown in Welwyn Garden City again.
1/5
TrustpilotAppalling service
Appalling service after signing contract, send people that aren't even on the market to view.. never return calls, castleford staff are arrogant, and lie through their back teeth.. would never use William H Brown again and advise anyone not to use them and go with anyone but them. Put a complaint in and got more lies, end of subject.. the at te reviews they have so many one stars 😡
1/5
TrustpilotScunthorpe branch of William H Browns…
Scunthorpe branch of William H Browns were absolutely diabolical. House was up for sale with them for 5 months .They did not respond to any of my e mails voicing my concerns at the lack of customer service and the length of time it took people to be able to get a viewing (2 weeks ) by which time they had already bought other properties.They booked multiple viewers in to view the property at the same time .They did not inform me if viewers had cancelled.The whole experience was negative they appear only to be interested in selling to property developers.Once contract was up I moved to a different estate agent and the property had 3 offers and was sold within 1 day for over the asking price .
5/5
GoogleOllie helped us by showing us around the property and was very friendly and answered any questions we had. He also promptly sent us through the application and called us himself when we were successful! Great service!
"Thank you for your kind review! We're so glad Ollie provided you with excellent service during your property search. Our team is dedicated to making the process smooth and enjoyable for our valued clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotExcellent service
“I had the pleasure of working with Phil as my mortgage advisor, and I couldn’t be more impressed. Their expertise and professionalism guided me through every step of the mortgage process with ease. They took the time to understand my financial situation and goals, providing personalized advice and solutions tailored to my needs. Their communication was exceptional, keeping me informed and updated throughout the entire process. Thanks to their diligent work, I secured a fantastic mortgage rate that exceeded my expectations. I highly recommend Phil to anyone in need of expert mortgage advice.” Belinda
5/5
GoogleOllie was highly professional, knowledgable about the property and very easy to get on with. I would thoroughly recommend him!
1/5
TrustpilotMade appointment to sell my barn…
Made appointment to sell my barn conversion for Monday at 11.00 no one turned up so rang office and was told there was nothing in the dairy. Wasted all morning waiting for them and lost money for not being at work not very professional nor trust worthy so won't be using them. Stay away from this company.
5/5
GoogleHad ollie come round to do a quick house inspection, he was polite and respectful. Explained what he was doing and always asked if it was okay to go into rooms etc! Very happy
Thank you for the amazing review! We're thrilled to hear that Ollie provided great customer service during the house inspection. Our team takes pride in being polite, respectful, and informative to ensure our customers are happy. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleVery happy with the help i received from the team whilst buying my first home. Many thanks to Corinne for helping me find the perfect property as soon as it came to market, and to Abbey for making the mortgage process simple and easy to understand.
It’s really lovely to read another 5* review Cameron. Many thanks, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's Ipswich office has 1,452 reviews across two platforms: 257 on Google, 1,195 on Trustpilot (across the whole business).
William H Brown Ipswich is rated 2.5 out of 5 across all 1,452 reviews, and 4.7 out of 5 on Google from 257 reviews.
William H Brown Ipswich, Wolsey House, 16-18 Princes Street, Ipswich, IP1 1QT, IP1 1QT.
