William H Brown Ipswich reviews

★★★★★ 5/5

Google

I recently had the pleasure of working with William H Brown, and I wanted to share how positive my experience has been, particularly with Peter Gosling my Mortgage Services Consultant. From the very beginning, Peter was incredibly supportive and approachable. Buying a property can often feel overwhelming, but he took the time to explain every step clearly, ensuring I felt confident and informed throughout the process. No question ever felt too small, and he was always patient and reassuring. What really stood out was Peter’s efficiency and attention to detail. He kept everything moving smoothly and proactively updated me at every stage, which made a huge difference in reducing stress. His responsiveness and willingness to go the extra mile showed a genuine commitment to helping me secure the best possible outcome. Overall, my experience with William H Brown has been excellent, and Peter in particular made what could have been a complicated process feel straightforward and manageable. I would highly recommend their services to anyone, especially if you have the opportunity to work with Peter.

Maisie · 10 April 2026

★★★★★ 5/5

Google

I would like to thank Matthew(Matt) for being constantly in touch during the whole process of renting my new place and the lovely welcome gift from William H Brown. I am very satisfied with the service I have received so far. Any questions or concerns, Matt assured me that he was just a phone call away. I look forward to a great renting journey ahead with William H Brown and Matt :)

Maham · 17 March 2026

★★★★★ 5/5

Google

Makena is just fabulous! Nothing is too much trouble. I presented her with a really tricky situation and she treated it like it was nothing. She has kept me up to date with everything and been exceptionally helpful from start to finish. She has made a stressful situation seem easy. Matt and Ollie are also super helpful and really friendly. What a great team!

Karren · 3 April 2026

★★★★★ 5/5

Google

We were really pleased with the service provided by William H Brown and especially by Ollie. He was professional, friendly, and always quick to respond to our questions, which made the whole process of renting smooth and straightforward. Ollie kept us updated throughout and made sure everything was clearly explained. We’d definitely recommend William H Brown for their reliable and efficient service. Thanks again to Ollie for all his help!

Bodie · 10 November 2025

★★★★★ 5/5

Google

Working with Makena was an absolute pleasure! She’s incredibly professional, approachable, and genuinely cares about finding the right solution for me and I am sure her clients. Every step of the process was smooth, she kept me updated, answered all my questions quickly, and went the extra mile to make everything stress-free. I’d highly recommend Makena to anyone looking for a reliable and friendly estate agent who truly delivers.

Leo · 3 November 2025

★★★★★ 5/5

Google

We had a fantastic experience securing my new home through this letting agency. From the very beginning, the entire process was incredibly smooth, fast, and transparent. They understood my needs and worked promptly to get everything sorted in record time. What really stood out to me was their clear communication and genuine commitment to making the whole process stress-free. I felt supported every step of the way, and there were no hidden surprises, just honest, professional service. A huge thank you to the team (especially Makena and Matthew) for their efficiency and care. I highly recommend them to anyone looking for a hassle-free rental experience!

Habeeb · 19 May 2025

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ We had the pleasure of working with Makenna Mountain while viewing our new property to let, and she absolutely exceeded our expectations. From the moment we arrived, Makenna made us feel like family with her warm welcome and superb customer service. She took the time to show us around the property in detail, answering all our questions and making sure we were comfortable every step of the way. Her knowledge, professionalism, and friendly attitude made the entire experience smooth and enjoyable. If you're looking for a dedicated and thoughtful guide through your property journey, Makenna is the one you want! Thank you again for everything, Makenna!

Rhys · 1 April 2025

★★★★★ 5/5

Google

Matthew, Makena and Ollie were all great to deal with and made the whole letting process nice and smooth. Everything was organised really well, information was clear, and they provided a super friendly service. I would definitely recommend!

Hollie · 10 April 2026

★★★★★ 1/5

Trustpilot

Don’t even bother always been the same that’s why get through so many staff….

Well went to view a property. Put an offer in and they said they went having a think about.. vendor )to find out another viewing the next day. Bad experience. Told me they would phone me in the morning had to chase all too much effort.

N · 5 September 2026

★★★★★ 5/5

Trustpilot

Recent sale via Ipswich central branch.

Sold our property recently through the Ipswich central branch. Have to say it was top notch from start to finish. My job involves leading a high performing team, and from dealing with Lil and her team, you can see they have the key ingredients of being a cracking outfit. Very Professional, flexible and pivoted quickly to changing situations, kept to every commitment and followed up everything Also honest where required. Communication was excellent throughout. It was a pleasure to do business with them and would highly recommend. Scott.

Scott · 1 October 2025

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 5/5

Google

Makena has been so amazing and professional to I and my family . We were very grateful and glad meeting her . Her presentation toward us was delightful and Calm to extents that , she took her time to explain the property to us and Answer our questions perfect. She is very quick in response or reply mails . Makena , we appreciate your speed service. You deserve %100 rate . Keep it up !!!! Happy 😁😁😁👋👏👏

Mathew · 24 August 2024

★★★★★ 5/5

Google

From the moment we decided to sell our home, the team at William H Brown in Ipswich were nothing short of outstanding. Their professionalism, market knowledge, and dedication were evident throughout the entire process. A special shout-out to Makena, whose expertise in lettings provided us with invaluable advice. Although we ultimately didn’t proceed with the lettings services, the guidance we received was first-rate and greatly appreciated. We’re thoroughly impressed by the seamless experience and the successful sale of our property. Highly recommended!

Chris · 25 June 2024

★★★★★ 5/5

Google

My experience with William H Brown was wonderful. My point persons were Makena and Matt who were extremely helpful in getting me my first rental place, the process was quick and easy. They were professional and thorough in the execution of their job. I would strongly recommend Willam H Brown.

Shad · 18 July 2025

★★★★★ 5/5

Google

Ollie was brilliant throughout our renting process. He was super responsive, helpful, and just genuinely lovely to deal with. We appreciated how quickly he provided all the info we needed and made sure we felt looked after. Highly recommend!

F · 4 November 2025

★★★★★ 5/5

Google

We have had Peter Gosling as our mortgage advisor and have received the most amazing service. He has been brilliant and me and my partner can not thank him enough. He has stayed in regular contact with us. Taken the most amazing care of us. We are buying our first home and have been so anxious and not even sure where to start and Peter got rid of all of these worries and made it so easy for us. He is an absolute asset to this company and anyone who gets the pleasure to have him as their advisor is in the most amazing hands. Can not thank him enough.

Mai · 6 January 2026

★★★★★ 5/5

Google

Ollie Ashton has been professional and friendly during the property inspection at yeoman close residential flat. Well done 👏 …

Lanz · 10 April 2026

★★★★★ 5/5

Google

Makena was absolutely amazing in helping me and my partner when we where trying to house hunt, not only was she so professional she took a personal approach being a similar age to us Makena assured us she knows how stressful and daunting first time renting/buying can be this assured us we where not the only ones! If you ever go to William H Brown I really recommend Makena amazing lady!

Georgie · 2 October 2024

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 5/5

Google

Makena was very helpful throughout the process. She was not only friendly but also professional, promptly answering the emails and questions, which helped to speed up the process as I was urgently looking for a place.

Janu · 3 November 2025

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 5/5

Google

Ollie was straightforward, professional, and easy to deal with. He kept me updated, answered questions quickly, and made the renting process in Ipswich smooth without any fuss. Would happily recommend him

RUBY · 13 December 2025

★★★★★ 5/5

Google

5 star service from an excellent agency. I would certainly use them again. They responded quickly, and personally, and were considerate to timings and requirements. Thank you to the whole team, especially Ebony and Jason. Well done WHB.

Jess · 8 September 2025

★★★★★ 5/5

Google

Ollie was great to deal with, really approachable, quick to respond, and genuinely cared about finding the right fit. He made the whole process feel a lot easier and more personal.

Kranjis · 4 November 2025