Thompsons Ipswich reviews

★★★★★ 2/5

Google

My experience was just an awkward one, it was a few years ago and we viewed a house and sadly although the house and location was great my 6ft 4” partner could not fit under the shower - or even the ceiling - so we politely said it was not suitable - as despite being present he obviously was oblivious to the issue... when we said this he got very angry and basically said ‘right well you can get your phone out and ring the office and tell them why you don’t want this house as you have wasted my time today and they will think I haven’t done my job properly’ I was absolutely gobsmacked! In total we viewed about 7 properties through other estate agents and nobody have any negativity to us saying no let alone to fly off the handle and demand we call the office. It has put me off ever viewing with them again when we move.

KaiSookie · 8 June 2019

★★★★★ 1/5

Google

AVOID THESE COWBOYS WITH A BARGE POLE !!! My partner called to arrange a viewing to rent a property from these muppets, she was told that we could view it when it was convenient for us so she happily arranged, we patiently waited outside the property for 15 minutes and nobody turned up, no phone call, nothing ! We called them only to find out that they had staff shortages due to sickness...fair enough we thought...we'll reschedule then, we asked if we could view again the day after to be told they couldn't guarantee it but could definitely view again in 2 days, we accepted this and rebooked ! My partner called again the day after to ask about the size of the bedrooms because there wasn't any information available on their website, she was duly told "sorry the property has been let" !!! No phone call, no nothing !!! We totally accept and understand that it's "first come first serve" but how we've been treated is an ABSOLUTE DISGRACE !!! Please people, if you have got ANY common sense about you whatsoever seriously avoid these like the plague at all costs !!! You have been warned !!!

Gavin · 8 June 2018

★★★★★ 1/5

Google

When we viewed the property the mailbox had been vandalised and we were told this would be sorted before we moved in, it wasn't and we were told it would be sorted as soon as possible. We were there for a year and a half and it had never been sorted after asking multiple times. The electric heating was temperamental so we called Gary and arrange for him to come take a look, he never turned up so we just turned them all off and had to buy portable radiators. After the first annual inspection i brought up the fact that the extractor fan had recently stopped working again Gary said he would get it sorted but we never hear anything again and mould started to grow in the bathroom because of it. The water cylinder would turn off because the filaments were faulty/old and worn-out, the very helpful electrician they sent got it working again and said he would recommend new ones but would need both Thompsons and the landlords approval obviously neither of them thought that hot water was very essential and didn't get back to me so i ended up having to check it everyday and fixing it myself whenever it tripped off. In the building we were in the water bill was calculated but totalling the buildings bill and dividing it but the properties, when we moved in we were told the bill was X amount so thats what we budgeted for we then never received another bill until we moved out. We done the maths so expected the bill but to our surprise the amount had changed and Thompson didn't feel it necessary to inform us of this so most of our deposit we received back was taken away to pay the new water bill. Most estate agents are terrible to deal with but Thompson estates are by far the worst bunch of slimy, unprofessional and inconsiderate jokes for estate agents If you can just Avoid them

Daniel · 8 June 2017

★★★★★ 1/5

Google

Never rent or buy a property from them. I have lived in one of there property's for two years they hide the damp with a lick of pain. When it reappears 6 months into your tenancy they will blame you tell you not to cook or use your kettle coz that how rising damp works really. My hole house is full of damp even my upstairs. They won't let me move out as they tell new landlords I have rent arrears which is lies. I was made to wait 8 days without a toilet over Christmas before they would fix it. The list goes on.... This company should be avoided at all cost!!!

Annika · 8 June 2017

★★★★★ 1/5

Google

There are worst service Estate Agents name Gary he's total twisted liar person used live in there property. There are not great service people there bring are rubbish working live there for 8 year there had mould problem building used to live. Most of there property there not fit to rent to no one. My strong advice on anyone never take rent place from them our even buy house there are most unreliable person there service total joke and really rubbish. There are a good liar there make you your in the wrong to cover themselves track there only interesting making money out of you there not interesting to help you at all when need there help.

Antonio15811 · 8 June 2016

★★★★★ 5/5

Google

Excellent service fast and efficient , long standing Tenants

Jennifer · 1 April 2025

★★★★★ 1/5

Google

They take money for credit check and fees from several people for the same property and let the property to the person with the best credit score. So even if you have a good credit score they may not give you the property because they someone else has better score than you. And they hold the deposit. Not even worth 1 star. aviod at all cost

Darna · 8 June 2018

★★★★★ 1/5

Google

Very unhappy with the service, very rude agents, had a meeting with them and i was treated like almost like a criminal and after all that the leting was refused, even before i get in the agent was already rolling is eyes even knowing about … More

愛Xausensei · 3 May 2022

★★★★★ 1/5

Google

Rented a property from them for over a year. First thoughts are that they were very thorough, albeit abrupt. However references were checked and all seemed professional. They very rarely checked the property which felt nice, like you were …

Craig · 15 April 2022

★★★★★ 5/5

Google

From a landladies point of view, Thompsons are a well trusted company who are always willing to help with any issues or questions I may have. They provide a great Let Only Service, finding suitable tennants who have never been problematic. Great Company would definitely recommend!

Victoria · 7 June 2020

★★★★★ 1/5

Google

Couldn't have been any more unhelpful if they'd tried!

Jayne · 6 June 2024

★★★★★ 5/5

Google

Great staff. Very professional. And look after their clients. Would i Recommended yes.

Kevin · 7 June 2020

★★★★★ 5/5

Google

Great estate agent been with them over a yr and always been there when I've had a problem with the house lovely people x

Makayla · 8 June 2018

★★★★★ 1/5

Google

Literally just called to arrange a viewing as we would take the property immediately but they weren't willing to be flexible around working hours

Joshua · 8 June 2016

★★★★★ 1/5

Google

Rating only, no written review.

Mark · 15 November 2025

★★★★★ 5/5

Google

Very pleased with the service provided by Thompsons over the past 5 year.

Andrew · 7 June 2020

★★★★★ 1/5

Google

Bunch of cowboys.... Avoid!! Only interested in taking your money

Rachael · 8 June 2019

★★★★★ 3/5

Google

Ok...

Maja · 3 May 2023

★★★★★ 4/5

Google

Rating only, no written review.

Fernando · 3 May 2022

★★★★★ 5/5

Google

Rating only, no written review.

Istvan · 3 May 2022

★★★★★ 5/5

Google

Rating only, no written review.

Mihaela · 3 May 2022

★★★★★ 5/5

Google

Rating only, no written review.

Steve · 3 May 2022

★★★★★ 1/5

Google

Rating only, no written review.

Rebecca · 7 June 2021

★★★★★ 1/5

Google

Not updated

Ian · 7 June 2021