5/5
GoogleFriendly, efficient staff. Always got a quick, positive response to any queries I had throughout the renting process, which has continued beyond the initial set up.PositiveResponsiveness, Professionalism
Trusted Agent profile · Ipswich
Martin and Co Ipswich reviews
★★★★★
948 reviews across 3 platforms
Office 45, Masterlord Office Village, West Road, Ipswich, IP3 9SX
Martin and Co's office in Ipswich, at Office 45, is rated 2.2 out of 5 across 948 reviews on three platforms, including 94 Google reviews rated 4.3.
Reviews
Every review we hold for the Ipswich office, from every platform, shown as written. First names only.
Google5/5
GoogleHaving recently purchased a property to let through Martin and Co. l found them to be very professional from start to finish. So much so that l also let them fully manage the property for me.
1/5
TrustpilotLandlords want records of your savings…
Landlords want records of your savings etc,even when the landlord had the property you viewed set up for his 'friend' to let from the start????
1/5
TrustpilotJUST GIGA BAD
Complaints are never dealt with. When going up to them with problems, they just avoid every single one of them. Unwilling to help with an extremely bad attitude, definitely deserve a negative mark
1/5
GoogleVery unprofessional, rude and assuming attitude. Definitely not reccommended. If you're looking for a polite and friendly customer service I would advise anyone to stay away from this agency.NegativeResponsiveness, Quality, Professionalism
1/5
TrustpilotWorst letting agency ever!
Worst letting agency ever!! Just money minded people and don't understand the value of commitment and trust!! Will not recommend anyone to look out for their properties
1/5
TrustpilotArrived at the flat to be shown around
Arrived at the flat to be shown around, no one turned up to show me round despite making a 45 minute journey to get there, won’t be proceeding with them.
1/5
TrustpilotNot trust worthy
Not trust worthy. Agents Don't care in providing good customer service.
3/5
TrustpilotCommunication is really bad
Communication is really bad. You have to chase them time and time again. It takes a couple of phone calls before you finally get in touch with them.
5/5
TrustpilotExcellent Chelmsford- branch
John Frost gives a professional, service, his communication is very good, and we highly recommend him as we won't hesitate to use his services again.
1/5
TrustpilotNo communication and very poor time keeping
Terrible. No communication - left waiting for 40 minutes for viewing with no answer from the office and no communication from the agent Umarr.Avoid these if you want professionalism or communication.
1/5
TrustpilotCheltenham branch
I have received awful customer service from the Cheltenham office.A very disappointing and upsetting experience indeed. Please avoid at all costs!I will be writing a letter of complaint to the head office.
1/5
TrustpilotOutrageous conduct from lettings
Outrageous conduct from lettings , booking appointments to view and then letting the property, rude on the phone to boot!
1/5
TrustpilotThis was an excellent company.
This was an excellent company to deal with when they first came onto the market, they are now on a par with other estate agencies.
1/5
TrustpilotThis letting agent is horrible
This letting agent is horrible. They charged me hundreds of pounds for minor dust on the flat skirting. Don’t deal with them if you don’t want to lose your deposit.
5/5
GoogleReally happy with my experience with Martin & Co, friendly and professional with great communication throughout the entire process. Made it easier than my previous agents...I would happily recommend them.
1/5
TrustpilotNot sure how they survive as a…
Not sure how they survive as a business. No customer service no one is interested or replies to emails or phone callsCalled into office last week no one could help
5/5
GoogleA really helpful friendly professional team, where nothing is too much trouble. Gary and his staff help you to find solutions, not create problems. A pleasure to work with, thank you
5/5
GoogleFriendliest group of people that made moving as easy as possible. Very easy to talk to when needing anything and the response time has always been rapid. Will definitely use again.
5/5
GoogleI can’t thank these guys enough for making our move so easy. Friendly and professional and have also kept us up to date. I highly recommend these guys. Thank you poppy!
1/5
TrustpilotZERO STAR!
ZERO STAR!A careless company with no support and no response to complaints. They cannot handle the tenants and their approach is full of misinformation. Please avoid them!
1/5
TrustpilotWell I can say one thing they are very…
Well I can say one thing they are very consistent. Absolutely the worst company in the rental market.. Biggest mistake ever was to rent of this letting agent!!
5/5
GoogleMartin and Co have looked after my property in Ipswich for four years and have always been professional and super efficient. They communicate well and I am very satisfied with their service.
1/5
GoogleVery unprofessional They take time to fix things, they charge fees for everything even if you move to another floor with them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Martin and Co Ipswich
How many reviews does Martin and Co Ipswich have?
Martin and Co's Ipswich office has 948 reviews across three platforms: 94 on Google, 1 on Yell, 853 on Trustpilot (across the whole business).
What is Martin and Co Ipswich's rating?
Martin and Co Ipswich is rated 2.2 out of 5 across all 948 reviews, and 4.3 out of 5 on Google from 94 reviews.
Where is Martin and Co's Ipswich office?
Martin and Co Ipswich, Office 45, Masterlord Office Village, West Road, Ipswich, IP3 9SX.
