Trusted Agent profile · Ipswich
★★★★★
1,875 reviews across 3 platforms
6 Princes Street, Ipswich, IP1 1QT, IP1 1QT
Connells's office in Ipswich, at 6 Princes Street, is rated 2.3 out of 5 across 1,875 reviews on three platforms, including 262 Google reviews rated 4.7.
Every review we hold for the Ipswich office, from every platform, shown as written. First names only.
5/5
TrustpilotHad Simon from connells
Had Simon from connells, contacted us before hand to ask if we had any concerns about the property. Then after the survey contacted us to explain what he had found and explained what we would need to do. Survey was excellent and helped us clarify certain parts of the report. Would recommend that having a survey by people like simon was the best money we have ever spent . Thanks again
1/5
TrustpilotI wish I had read more reviews before…
I wish I had read more reviews before deciding to use Connells. The branch manager who came to value was over pushy and persuaded us to take an additional package to showcase the property. Poor quality pictures which were allegedly taken by a professional photographer. I could have done better with a mobile phone. Had to complain about the quality of the pictures and the number and one or two extra were added. Still poor quality.Description of property was initially not agreed with us. Connells wrote an initial description which we did not see. Eventually it was changed.The property has now been on the market for 10. weeks and not a single viewing. Only one call from the office during that time despite going into the office and expressing our dissatisfaction. Manager was out and has never bothered to get in touch with any suggestions on marketing. Extremely disappointing and extreme poor quality customer service.We are locked in for 6 months and already paid out money for photographs and extra marketing. A very poor company who just do not seem to care.
1/5
TrustpilotAnother gazumping incident
Placed a purchase offer on of their properties listed in Cambourne, Cambridge as a first time buyer.
1/5
TrustpilotTotally corrupted being a key worker
Totally corrupted branch- Midlands branch- being a key worker , applied for accommodation two years ago , yet was totally ignored. Someone called Becky does not answer phone calls , leave voice mails and she never comes back , she comes back after 6 months after all the accommodation is gone and she received whatever benefit to dictate to you what she wants you to live in ,,,,! as s she is my partner to do so , raised a complaint about that suspicous activity , her manager Annabell did not do any , dont get involved unless you ready to give some gifts
5/5
TrustpilotJulie Davies - Emerson’s Green branch Bristol.
Julie Davies was our sales negotiator for our recent purchase of our first house. Timely, helpful and efficient, Julie went above and beyond to ensure clear communication was had between ourselves and the sellers. I would highly recommend her to anyone who is looking to get on the property ladder.
5/5
TrustpilotLetting experience with Nick from…
Letting experience with Nick from Connells, DorchesterJust wanted to say a very big thank you to Nick who has been great from my first telephone call to view a property, to meeting up with him to look at the property and then for helping with all the admin needed to rent a new property and meeting him again today to hand over the keys. We felt we could rely on Nick all through this process and would like to thank him for helping us to find such an awesome property.Many thanks Frank & Barbara
5/5
TrustpilotProfessional and Reliable
I wasn't really looking forward to engaging an estate agent again due to past experiences over the last 20 years!Well that trend has finished after dealing with Alun Graham at Connells Estate Estate Agents. Alun came across as agenuine non pushy agent, allowing me plenty of time to make up my own mind and decisions.What was really a breath of fresh air for me was that Alun knew quite allot about the surrounding areas, which helped immensely in finding the right property for me and my family.Alun, thanks for all your genuine help and support, and restoring my faith in Estate Agents. Hopefully your team are all mini Aluns'!!Thanks One and All!
5/5
GoogleI can't recommend Connells enough, my partner and I both hate moving but April and Eric made it so much easier and less stressful than either of us could've hoped for! April recommended a property to us that we very quickly decided to apply for and we were kept updated about the progress of our application every step of the way. April also made us aware of tenants liability insurance and contents insurance, which she set up for us, and didn't complain once despite my constant questions (sorry!). April and Eric are both very professional and friendly and my partner and I are very grateful for how easy they made everything for us 😁
5/5
GoogleStart to finish… incredible experience, Callum made the whole process easy and stress free! Thank you guys so much 🥳 …
5/5
GoogleJames helps me complete the process of getting a mortgage, during the whole process, it goes on smoothie. He was very professional and explained everything as clearly as possible. He was always available for any questions and even give some help with analysing the house price in local area. I will definitely recommend James to my friends who need to apply mortgage in the future.
5/5
GoogleI can't recommend Connells enough, my partner and I both hate moving but April and Eric made it so much easier and less stressful than either of us could've hoped for! April recommended a property to us that we very quickly decided to apply for and we were kept updated about the progress of our application every step of the way. April also made us aware of tenants liability insurance and contents insurance, which she set up for us, and didn't complain once despite my constant questions (sorry!). April and Eric are both very professional and friendly and my partner and I are very grateful for how easy they made everything for us 😁
1/5
TrustpilotDo not use
Extremely poor service after a rep visited to undertake a valuation on behalf of a mortgage company for a remortgage. Our house price on zoopla is showing £244,000 as the low end up to £264.000 high end. We had previously been on the open market for sale at £260,000 - £265000 and had received lots of viewings in 2 weeks, but decided to stay put and took it off the market. The agent had no interest in listening to me about all the works we’ve had done since moving in, (we’ve done a full Reno) and then valued it at £245,000!!! Practically the lowest possible! We had 4/5 previous property valuations for local estate agents, there lowest was £255,000 3 weeks ago. your rep was here maybe 10 minutes? didn’t want to chat to me about the house, nothing. This has affected our mortgage offer. He is seriously undervaluing properties clearly and this is having an affect on peoples mortgages and payments. I was even told I wasn’t allowed to appeal and ask for a second opinion so we’ve had to restart over again with another providerWhat a complete failure and waste of time
5/5
Trustpilotconnels peterborough
We contacted the peterborough office for a let in Bretton area of the city, our contact was charlotte, initially all went well but we hit a problem with the reference check as i am moving from north scotland to the area and did not have any proof of earning as still had to start my new job. We at this time were unable to continue without either a guarentaur or a six month deposit of rent, that left both of us feeling very stressed and deflated with our move just 5 days away. Charlotte called us the very next day to put a proposal from the landlord for less rent advance which we were able to do. I cannot stress how helpful and professional my dealings with Charlotte were. What a credit to your company.
5/5
GoogleI can't recommend Connells enough, my partner and I both hate moving but April and Eric made it so much easier and less stressful than either of us could've hoped for! April recommended a property to us that we very quickly decided to apply for and we were kept updated about the progress of our application every step of the way. April also made us aware of tenants liability insurance and contents insurance, which she set up for us, and didn't complain once despite my constant questions (sorry!). April and Eric are both very professional and friendly and my partner and I are very grateful for how easy they made everything for us 😁
5/5
GoogleI went to Connells in Ipswich as James Allen was recommended to me as a Mortgage Adviser. I wanted to see if I could get a mortgage and I had no idea what to do or what to expect. James could not have made the process easier for me, he was committed to finding me the best deal for my situation and my experience could not have been smoother. I received an excellent service and felt like I mattered as a customer and I was kept updated along the way. James and his team provided brilliant customer service throughout. I would recommend James at the Ipswich branch to all I know. I have also been back to him for my re-mortgages too. Thank you very much, I am so grateful for the recommendation to go here!
1/5
TrustpilotBunch of cowboys
Bunch of cowboys . Valuation nearly 50k less then the buyers offered. There are no houses around here for what he valued it at. House was in top condition. Even the building survey was good . Also found out the surveyor was not from around here and attended a local estate agent to gather a price .... and the estate agent actually came to my house toOffer to sell it for me ??? Something not right with this company ... Reported anyway .....
5/5
GoogleWe are very happy that CONNELLS team (Barry, Mark, Gemma & Beth) helped us to locate and complete the purchase house in 2 months. On day one after viewing the house, they were professional and efficient to explain each stop. Barry was very knowledgable and guided us to complete the deal. We thank you for the entire office team for their professionalism and highly recommend this real estate company.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotAvoid
Lack of communication. Making up conversations, I wish I recorded them as well. Doing price reductions without permission. Avoid.
1/5
TrustpilotDisgusting
Poor does not come close to the abysmal service connells provide. Reports were made for defects following their own processes however they repeatedly failed to respond to these and on one occasion left it four days before contacting me about being unable to enter my home due to a lock issue.Tennant's are harrassed into entering fixed term contracts and are charged ridiculous amounts for the priveledge of having the exact same piece of paper they had previously but with a simple date change.Good luck getting your deposit back if you do go with connells, I surrendered my tenancy three months ago, I agreed that deductions could be made and am still awaiting repayment of the agreed funds outside of their own time frames told after being told initially that this would take 7 working days.DO NOT USE
1/5
TrustpilotMost stupid people working in this…
Most stupid people working in this Connells agency. unprofessional. In fact, they are also Childish. Non-serious including the letting and complaint department.
1/5
TrustpilotTrevor Beasley is racist's
Trevor Beasley is racist's, AVOID HIM . Their team is a bunch of evil Satanist, who give wrong information to lenders. the moment you get its Connells surveyors , Amanda Gordon is one of the team leaders , who gives wrong information to lenders about your survey. cancel the appointment and tell bank to send different surveyor's.
5/5
GoogleMy family was relocating to Ipswich from London and we contacted several agents in Ipswich. Connells gave us the best service and helped us secure a good accommodation in good time and at a reasonable cost. Their dedication to work and professionalism is worthy of emulation. Well done to Miriam, Bernice and the entire team at Connells Ipswich 👍
5/5
GoogleGood agency, very helpful. Big thank you to my agent Kasper and James and for all who work there.
"Thank you for choosing our agency and trusting us to serve you, we appreciate your kind words and will continue to provide helpful service with Kasper, James, and our entire team! Best wishes, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotAt least I know which agent NOT to use in future
I have been using another letting agent who I am perfectly happy with for years. Then I got a call from Connells promising that they were better, faster and a whole lot cheaper than my current agent. I told them I wasn't interested but they kept badgering me day and night until I finally gave in and let them find a new tenant for me. That was a mistake I won't forget in a hurry.Connells were reasonably slow finding tenants, and the tenants they did find were all dodgy fraudsters. In the end I reluctantly agreed on a tenant with a CCJ. Who turned out to be less than ideal. On top of that, far from being cheaper, Connells turned out to be very expensive. As an example, they send a report every 6 months showing rent received and expenses. Any normal letting agent would do this for free. At Connells, that'll be £102 please. At least I know which agent NOT to use in future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's Ipswich office has 1,875 reviews across three platforms: 262 on Google, 2 on Yell, 1,611 on Trustpilot (across the whole business).
Connells Ipswich is rated 2.3 out of 5 across all 1,875 reviews, and 4.7 out of 5 on Google from 262 reviews.
Connells Ipswich, 6 Princes Street, Ipswich, IP1 1QT, IP1 1QT.
