Trusted Agent profile · Ipswich
★★★★★
1,936 reviews across 3 platforms
6 Princes Street, Ipswich, IP1 1QT, IP1 1QT
Connells's office in Ipswich, at 6 Princes Street, is rated 2.4 out of 5 across 1,936 reviews on three platforms, including 312 Google reviews rated 4.7.
Every review we hold for the Ipswich office, from every platform, shown as written. First names only.
1/5
TrustpilotI wouldn’t even give one star
I wouldn’t even give one star. They have unlawfully charged us for a check in inventory despite not providing us with one - leaving us v vulnerable as landlords. Continually having to chase for response. Put in a formal complaint and almost 3 months later and a number of emails later - still no resolution or even a response.
1/5
TrustpilotConnells try to force you to an in…
Connells try to force you to an in person only meeting before a offer is allowed to go through. Extremely slimy and HEAVY pressure. Prepare for a in person meeting if you buy with connells
1/5
Trustpilot0 STARS NEGATIVE FEEDBACK
0 STARS NEGATIVE FEEDBACKWe and other lady were waiting for viewing near house at arranged time, Connels Estates Hinkley did not arrive. When we called them they said that left a message about cancellation. They lied people, nobody recieved their message. AVOID THIS ESTATE AGENTS!
5/5
GoogleBrilliant service from James Allen at Connells Ipswich! As our mortgage advisor he has been very knowledgeable and professional from start to finish. We got good advice and support, proper calculations and cost forecasts (very much needed as being first time buyers) and really great service. Cheers, James Allen, it has been a pleasure doing business with you!
5/5
GoogleConnells were great with the whole process of buying my first home. Went through James for my mortgage and again, he made everything so easy and straightforward. Paid the lifetime fee, and I am glad I did. Thank you for all your help Connells and James.PositiveResponsiveness, Quality, Professionalism, Value
1/5
Trustpilot****You have been warned**** please…
****You have been warned**** please don't trust them, we put in an offer for a property the offer was accepted only if we used their own solicitors, Samantha the agent told us that if we use our own solicitor then the price would go up by 2k. Have informed ombudsmen and they need to look in to this practice.
1/5
TrustpilotA complete lack of Communication
Do yourself a favour and avoid this agent at all costs!!! They appear to either be completely oblivious to their already abysmal reputation or simply care little to do anything to change it. This agent will do little or nothing to keep you informed throughout the sales process and employ dated and/or verging on unethical sales practices to achieve their desired outcome.
5/5
TrustpilotEverything was perfect
Everything was perfect. They explain me everything what i asked about x
1/5
TrustpilotWouldnt even give them 1 star
Wouldnt even give them 1 star. Absolutely appalling the way they spoke to myself on the phone. They spoke to me like I was a child. They wasn’t helpful over the matter that had risen. The sooner I can get out of this house and away from them the god damn better.
1/5
TrustpilotIMPOSSIBLE TO ARRANGE A VIEWING
I saw on Connells website a house I was very interested in buying. I kept calling them EVERY DAY to arrange a viewing. Spoke last on the phone with them today and being told they will call me back (same thing said few days ago) and no one did. Absolutely shocking. Worst estate agency.
5/5
GoogleJames Allen offered excellent advice and guidance when I recently remortgaged. He explained everything clearly and made the entire experience stress free. He is very knowledgeable and I trust him implicitly. I would highly recommend him to anyone who needs advice and help with a mortgage or associated insurances. I will definitely use his services again in the future.
5/5
GoogleAt the moment dealing with Harvey Parmenter at Connells with a house sale and so far receiving a very professional service and being kept up to date fully with progress. Always being told to ring him if I have any questions and need help with anything. Would certainly recommend if you need help with a house sale!
1/5
TrustpilotViewing changed without letting us know
We were booked into viewing a 2 bedroom flat because we’re expecting our first child. Myself and my partner had to take unpaid time off work but the agent changed the appointment without letting us know
1/5
TrustpilotVery unprofessional both branch and customer service
Very unprofessional both branch and customer service. Viewed a property 2 days ago and said was interested in offering subject to answer of a few questions. Not heard from them sinceChased them and told person on holiday and nobody knows anythingSpoke on their chat and still nothingGlad they aren't selling my house
5/5
GoogleWe've now arrange two mortgages with James Allen through Connells, and each time it's been a pleasure to deal with him. He's explained the options simply and clearly, and found us the right deal for us on both occasions.
3/5
Trustpilot3* overall but 5* for Emily and Cameron
Conveyancing team messed up a bit which delayed the transaction and the team selling the mortgage services were pushy and annoying. BUT if I could give a separate review for Cameron and Emily they would get 5 stars, they were both delightful to deal with and went over and above to help us out!
1/5
TrustpilotCowboys taking kickbacks
Beware of any house sales involving Connells. They will appoint DC Law as solicitors (who are abysmal) because they take kickbacks from them. All deadlines missed. All emails ignored. No communication. Terrible company - avoid like the plague.
1/5
TrustpilotBad experience
I rented out two properties by Connells and they totally mixed up my account. They promised to refund my fee charge but I haven't received a refund in my account. After I called them multiple times, they said they would send a cheque for me but they didn't. It's been 4 months and I still haven't got my money back.
1/5
TrustpilotThe worst
Honestly the worst experience Ive ever had! From selling to letting they are absolutely useless! No one know what they are doing, no one cares, there unbelievably rude, there seriously unprofessional and terrible at there jobs! Do not use this company! They are a joke!!!
2/5
TrustpilotNo interest after sale has been made
Once the sale has been made all interest is lost in the property and service is non-existent. No sale progression or follow up. Very poor service.I was also recommended their in-house conveyancing team (conveyancing direct) who give a similarly poor service.I wouldn't consider using the Connells group again.
5/5
TrustpilotExcellent experience
Connells secured me 3 offers above expectation and were extremely helpful and accessibility throughout the sales process. Although one sale fell through (as a result of commercial restrictions on the property) Connells were very quick to drum up new interest and were on hand to deal with any concerns I had. I have no hesitation in recommending this company
2/5
TrustpilotIncompetent
The agent that was sent to do our viewings in Exeter didn’t know anything about the properties. Not the EPC, not if it was in a chain, not what the parking situation was. It’s already hard to accept agents’ dishonesty, when they’re also incompetent it really makes it an unbearable experience.
5/5
GoogleGreat service from James - he explained how mortgage works and helped us choose the best option based on our needs. The whole process was quick and swift.
1/5
TrustpilotAbsolutely shocking
Absolutely furious with Connells under valuation on a btl property fully returned to a high standard costing 45k purchased for 220k so costs 265k yet Connells valued it at 265k...unreal when other property similar fetches 300 to 325k ....shocking company would never use them again and any lender associated with them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's Ipswich office has 1,936 reviews across three platforms: 312 on Google, 2 on Yell, 1,622 on Trustpilot (across the whole business).
Connells Ipswich is rated 2.4 out of 5 across all 1,936 reviews, and 4.7 out of 5 on Google from 312 reviews.
Connells Ipswich, 6 Princes Street, Ipswich, IP1 1QT, IP1 1QT.
