Trusted Agent profile · Ipswich
★★★★★
281 reviews across 1 platform
6 Princes Street, Ipswich, IP1 1QT
Connells Lettings's office in Ipswich, at 6 Princes Street, is rated 4.7 out of 5 across 281 reviews on 1 platform, including 281 Google reviews rated 4.7.
Every review we hold for the Ipswich office, from every platform, shown as written. First names only.
5/5
GoogleFriendly estate agent team, quick to respond to enquiries, I would happily recommend them.
Thank you for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleVery grateful to Callum and Lily at the Ipswich Branch for their help with my house search. They kept in touch with me throughout my journey. Excellent experience.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe are at the start of the process and so far everything has been Professional and efficient. Barry has been excellent.
5/5
GoogleTruly exceptional service , extremely prompt and a great team. My house purchase was quick and without stress thank you to the whole team especially Barry and James,Ryan and Gemma. We highly reccommend Connells in Ipswich.
5/5
GoogleConnells Ipswich has been excellent most especially James Allen( Mortgage Consultant) very professional and helpful. The staff in the office are very welcoming. I would definitely recommend Connells Ipswich for it's professional service to customer
5/5
GoogleMy wife and I rent out a property and needed a new mortgage. The property is a 4 bedroom (each with a tenant). Getting a mortgage for this type of property requires specialist knowledge. James found us a new mortgage and at a lower price than our previous one, even though most suppliers are increasing their rates. Fantastic job James! We are very grateful for you hard work.
5/5
GoogleGreat servici and very good communication the Best!!!
Many thanks Culita for your excellent 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have used Connells when bought the first home,five years ago. Still using Connells for the remortgage. Very pleased. Professional and friendly staff.
Thank you Larisa for your kind review and it is great to read that our local team are still assisting you to this day! - Best wishes, Scott @ Customer Care
5/5
GoogleBrought my house through Connells and used their mortgage broker, James, and their conveyancing team, notably Hester. Top bananas with all their help and support. Also, Callum and Gemma the estate agents were great help and worked hard to get the answers to questions you may have. Also, if Callum reads this, i still owe you a bottle of wine and i havent forgottenPositiveResponsiveness, Professionalism, Value
5/5
GoogleReally friendly and helpful. James made the whole buying a house process a little less daunting and made it easy for us to understand what happens at each stage. Thank you. Would highly recommend!
5/5
GoogleAn outstanding service throughout my house purchase (four years ago) and re-mortgage process (twice so far). James, my mortgage consultant, was absolutely fantastic from start to finish each time I went to see him. He is extremely knowledgeable and detailed, always answers my (silly)questions promptly and always takes time to clarify anything I didn't understand. He found me excellent deals each time I had to remortgage. Words are certainly not enough to express my gratitude. I just want to say a very big heartfelt 'THANK YOU JAMES!!!' for all the effort of yours. 100% recommend!!!!
5/5
GoogleMy partner and I have almost completed on our first house purchase with Connells in Ipswich and used the mortgage services of Connells in Bury St Edmunds. As it turned out, we ended up dealing with several different people during the early days of the house search and subsequent purchase. The mortgage advisor we were originally in contact with went on parental leave before we had our initial consultation and the actual house purchase got moved between 2-3 different people in the first couple of weeks due to annual leave etc. None of this had any ill effect on the progress of the sale and the service never faltered. We were kept informed throughout of who was dealing with what and there were no oversights on Connells’ part due to the changes. From the very first phone call I had with Connells, they were confident, friendly and knowledgeable. This never changed throughout the whole process. Josh at Bury St Edmunds, who dealt with our mortgage application, was brilliant. We can’t fault his service and dedication. As we are moving 200 miles from our current location, he was happy to do almost everything by phone and email. We were able to visit a local branch to scan documents and were only required to make one extra trip to sign the mortgage papers. Even then, he was happy to meet us at the Ipswich branch as we were on a tight schedule. Ryan at Ipswich dealt with the majority of the actual purchase. Again, can’t fault his service and dedication. He was especially good at getting information from our solicitors and incredibly quick at feeding back relevant information to us. I’d estimate that we heard from Connells 90-95% of the times they told us they would contact us. Occasionally, in the earlier stages, we would chase up an enquiry a day or so after we expected to hear from them, but this is only to be expected when they are dealing with other purchases and a variable workload. Their answer was often that they hadn’t heard back from the relevant party and when they did get the information they were incredibly quick at contacting us. Overall, Connells were fantastic and we can’t thank them enough for making our house purchase as smooth as possible. They worked incredibly hard to ensure we will complete by exactly the date we wanted, and we wouldn’t hesitate to use them again in the future.
5/5
GoogleThe Lettings team were awesome and always approachable. Thanks to Eric and April as it only took them less a week to rent out my property. Top quality service.strongly recommended
5/5
GoogleI have taken out two mortgages with Connells (James@Ipswich Branch) and recently moved my mortgage to a new lender. As I am likely to purchase a new home I didn't want to be tied into a mortgage where I couldn't leave early. James has made it possible to be on a mortgage with no early leaving charges, no hidden costs all under a smooth process without any delays or complications. I couldn't be happier with the service. I am also a lifetime Connells member to avoid paying repeated mortgage fees due to James's professional and friendly nature. Well Done to all at Connells Ipswich.
5/5
GoogleJust purchased a property through Connells. We found them to be really professional and courteous, Extremely helpful，highly recommend
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery clear and professional service from Susan Denny during my recent remortgage, I'm glad I got the lifetime membership.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleJames was very polite and professional and made a daunting task seem very easy and straight forward, explaining everything with clarity.
5/5
GoogleJames Allen from Connells was very helpful from start to end . I was quite blind to buying new properties, but I’ve always found my way with proper guidance from James. I highly recommend Connells and James for mortgage or property related matters. Shibi
Hello Shibili, thank you for your 5-star review of our Connells Ipswich team, it is great to hear your praise for James within in our team and if there are any other services you require in the future, our team will be more than happy to help you.
5/5
GoogleHighly recommended! James Allen it's the best!
Bitza 25 many thanks for your amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleCallum has been brilliant, great service and I have been continuously updated on properties matching my requirements .
1/5
GoogleKeep getting sent marketing emails despite having asked several times to not be contacted, both via phone and email. It wouldn’t be so bad, but the properties they are sending me aren’t even relevant to our requirements, so just shows how bad they are at their job.
5/5
GoogleRenting a property with Connells has been an absolute pleasure. From the outset there has been excellent, clear communication with the office for all queries. Our agent, Tommy Hockton, has been wonderful - professional, friendly, informative, patient and extremely helpful. He has managed to keep us updated on changes etc as well as putting our minds at ease about any little concerns we may have had - he's an amazing asset to the team.
5/5
GoogleConnells Ipswich - A business is only as good as the people it employs. In this case I would like to applaud Callum in the Ipswich branch who worked tirelessly on my behalf. He was very good at keeping me informed of what is happening. He always returned my calls and responded to email promptly.
5/5
GoogleBuying a houseisted through Connells, Callum has been helpful so far through the process.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells Lettings's Ipswich office has 281 reviews across 1 platform: 281 on Google.
Connells Lettings Ipswich is rated 4.7 out of 5 across all 281 reviews, and 4.7 out of 5 on Google from 281 reviews.
Connells Lettings Ipswich, 6 Princes Street, Ipswich, IP1 1QT.
