Trusted Agent profile · Inverness
★★★★★
161 reviews across 3 platforms
Kintail House Beechwood Park, Inverness, IV2 3BW
Tughan and Cochrane Property Managers's office in Inverness, at Kintail House Beechwood Park, is rated 4.0 out of 5 across 161 reviews on three platforms, including 150 Google reviews rated 3.9.
Every review we hold for the Inverness office, from every platform, shown as written. First names only.
5/5
GoogleI have utilized T&C now for over a decade as a letting agent for rental property, that in itself is testament to the excellent & professional and personal service received from Sandy and the team. Thank you !
Hi Russell, thank you so much for the feedback and continued support. We really appreciate your business and look forward to working for you for years to come.
5/5
GoogleThis review for Tuchan and Cochran begins in Oct 2006. My wife and I went to Alice's old small office opposite the Cathedral in Inverness where we were greeted by Alice. At this time we were prospective tenants looking for a property to rent in Inverness. Alice was professional, friendly and welcoming. Alice quickly found us a property to rent in Inverness and for the next two years we had a wonderful home. We had by this point saved enough money for a deposit on our first home. Alice gave us some great financial advice. Over the years we kept the advice from Alice and eventually we were in a position to become Landlords. There was only one person we were going to speak to 'Alice' For the last five years Tuchan and Cochran have managed a property for us in Inverness. When our last tenant left the property required a significant clean. Tuchan and Cochran sent in their cleaning team and returned our property to a fantastic condition. As a landlord the years of sweat and tears you put into to buying a property to rent as a long term investment needs to go into the hands of someone you can trust. As a tenant, you need a company that looks after your rights. Makes sure you're rented property is up to code and a safe place to live. Summing up: As tenants and landlords, we have no hesitation in recommending Alice and her team at Tuchan and Cochran. Thank you Alice G&I
G&I. Thank you so much for taking the time to leave such a positive and thoughtful review. Wishing you both all the very best for the future.
1/5
GoogleWhat a joke of a company. Unprofessional is an understatement. Straight out charge you an end of tenancy cleaning fee even though you ‘properly maintain’ the property. No feedback from them regarding the 6 month inspection visits. Never any issue raised from these however on exiting the property they have the audacity to charge £165 to get it cleaned even though it was left spotless. Was charged a fee for removal of cleaning products etc I left for next tennant. Never return your emails, never return your calls. Left me with a non compliant boiler from Sept ‘23 to Jun ‘24. Zero follow up from them regarding contractors they assign to fix issues to see if the work was completed. Avoid!
I am sorry to learn of your view. We have been pleased to help you over the years and would be pleased to so again in the future. Deposit administration can be a tricky area, but one that is very well regulated. We all benefit from the ability to refer to independent adjudication where a deposit matter divides opinion between parties. Prior to exiting the property you were given clear vacating instructions and on exiting you were provided with a breakdown of the charges but chose to dispute these through the deposit scheme administrator and the correct procedure has been followed. Your boiler was serviced and annual Landlords Gas Safety Certificates were in force throughout your tenancy from 2021 to present day. If I can help further at all at this stage, please of course get in touch.
5/5
GoogleI have been fortunate in that I have dealt with Toughen & Cochrane for over 20 years They have a great balance in looking after clients who rent the property and the owners of the property I think I have been very fortunate in them looking after my property
Hi Donald, thank you very much for the positive feedback. It has been an absolute pleasure to work for you over the years. Wishing you all the very best for the future.
1/5
GoogleAbsolutely horrible company to deal with. We arranged a viewing of a property as we need to relocate to the highlands to be closer to hospitals etc for our youngest child. Told we could book a viewing, also filled in the tenancy applications form. Everything was brilliant, not even 24 hours after arranging all this we get a call telling us that our viewing is cancelled because we don’t fir the criteria of the landlord for the property. Beyond disgusted, no reason given for why we don’t fit the criteria either which is just horrible. Avoid this complaint at all costs. You’d have better luck living in a tent in the local city under a bridge than dealing with this company.
I am sorry to learn of your view. We, as have the rest of Scotland, a shortage of availability of rental properties with on average 17 people applying for every property. Having reviewed your application unfortunately it did not meet the criteria. You were timeously advised to avoid an unnecessary lengthy journey.
5/5
GoogleTughan & Cochrane have been absolutely amazing in helping me find a property to rent in Inverness! After a few tries I managed to find somewhere but that’s only with the current rental market! They made everything very easy and I felt very supported! What a smooth and pleasant experience! I would definitely recommend to anyone! Rebekah was amazing and very fast at her replies with helping us find somewhere! Thanks again!
Hi Carrie, thank you so much for the 5 star review. We're delighted to hear that Rebekah was so pro-active in assisting you to secure a rental property. All the best from the whole team at T&C.
5/5
GoogleI have received great service from Tughan and Cochrane over the years. Phil and the team have always been helpful and resolved any in issues in a timely and professional manner. Highly recommend them as a letting agency for managing rental properties.
Hi Victoria, thank you so much for your kind review. We look forward to working for you for years to come.
5/5
GoogleI had a fantastic experience with Tughan and Cochrane during my recent rental process. From start to finish, everything was smooth, professional, and completely hassle-free. The team was responsive, friendly, and incredibly helpful, making the whole journey stress-free. I really appreciated their clear communication and efficient handling of all the paperwork. Many thanks to Alice for her unmeasurable support in making the whole process a success. If you’re looking for a trustworthy and reliable letting agent with outstanding rental properties, I highly recommend Tughan and Cochrane!
5/5
GoogleSuper helpful team, very professional and always answered my queries. Provided really flexible service too to arrange viewings. Thank you Olivia for all your help :)
Hi Molly, thanks very much for the positive feedback - I'll be sure to pass on your thanks to Olivia. Wishing you all the very best in your new home.
5/5
GoogleI cannot thank or praise Tughan & Cochrane enough for their service and all the extra help they have provided over the last few months. They have undertaken so many extra jobs on my behalf going above and beyond to keep me in the loop with regular communication and updates. I highly recommend Tughan & Cochrane for their professionalism, knowledge and support for this first time landlord. Thank you
Hi Harriet, we really appreciate your kind comments and positive feedback. It has been a pleasure to assist you with your new property. Best wishes from the team at T&C.
5/5
GoogleI had a great experience with Tughan & Cochrane. The entire process of securing my apartment was smooth, efficient, and well-communicated throughout. They were responsive and made everything straightforward. I also appreciated the thoughtful gesture on move-in day, it was a lovely touch.
Hi Richard, thank you so much for the positive feedback. We really hope that you are enjoying your new home.
5/5
GoogleRented through them for circa 4 years before moving into my own place Aug 2024. Renting is what it is but the staff at T&C were fantastic with helping get settled and with getting any issues sorted in good time
Hi Nathan. Thanks very much for the positive review, it really is appreciated. Wishing you all the best in your new home.
5/5
GoogleIt has been an absolute pleasure dealing with T&C from sourcing a house to rent, through the whole process to moving in and updating all the necessary details with the various organisations that need them. We look forward to an wonderful relationship with our new letting agents.
Morning Murray, thank you very much for the thoughtful feedback and the five star review. Wishing you every happiness in your new home. All the best from the team at T&C
5/5
GoogleCan only submit praise for the outstanding quality of service from Tughan & Cochrane. Quality of the premises is fantastic. Paperwork relating to the rental was easy and came through very quickly. So glad to be under their hat now.
Hi Len, thank you so much for the positive review - it really is appreciated. The whole team at T&C would like to take this opportunity to wish you all the very best in your new home.
5/5
GoogleGreat service from start to finish. The team at Tughan & Cochrane were professional, friendly, and responsive throughout my tenancy. They made renting my first flat in Inverness stress-free. The property was spotless on move-in day and any queries I had were dealt with promptly and efficiently. Highly recommended!
Hi Susan, thank you very much indeed for the feedback. We are delighted that you were pleased with the rental property and service provided by T&C throughout your tenancy. Wishing you all the best for the future.
1/5
GoogleAbsolutely appalling rental company. Every rental we have had we have been charged for cleaning yet the places were more spotless than when we first moved in. They are quick to take your deposit but again not so good at giving it back and you need to chase them for it and then boom, hit with cleaning charges. The last property we had we got professional cleaners in and still they charged a small fee. Paid as we couldn't be farked with the arguing and longer waiting time to get money back. The visits they do are hilarious, walk in with outdoor shoes on and have zero respect for the rentals having beige carpets that mark easily. Most rentals we had also had unwashable paint so again making it harder for tenants to keep clean as you will not be able to clean non washable paint and houses get grubby over time no matter how careful you are. You have been warned
I am sorry to learn of your view. We have been pleased to help you over the years and would be pleased to so again in the future. Deposit administration can be a tricky area, but one that is very well regulated. We all benefit from the ability to refer to independent adjudication where a deposit matter divides opinion between parties. If I can help further at all at this stage, please of course get in touch.
5/5
GoogleKnowledgeable, and helpful staff. Coupled to consistently good service and support as a tenant over a 6 month period. From initial vetting, to final handback of the property and departure to our new home, dealing with T&C has been a pleasant experience.
Hi Mark, thank you for taking the time to leave such excellent feedback. It really is appreciated. All the best from the whole team at T&C
5/5
GoogleI have had the pleasure of using the services of Tughan & Cochrane to manage my rental properties for over twenty years. Alice, Sandy and the team, year after year continue to provide a great service to me. Many thanks.
5/5
GoogleFriday 21st November 2025 Touchan & Cochran are excellent property management company would highly recommended them. Communication is excellent and any issues are resolved in very timely fashion. Staff are very friendly and helpful on the …
Mr Grant. Thank you very much for taking the time to leave positive feedback, it is greatly appreciated.
5/5
GoogleI have had a great experience with Tuchan and Cochrane and would highly recommend this company to anyone looking to rent a property. From the beginning, the team have been incredibly friendly, welcoming and professional. They made the whole …
Hi Karen, thank you so much for taking the time to leave such excellent feedback and a five star rating. It was a real pleasure to have you as a tenant over the last two and a half years - wishing you all the very best for the future.
1/5
GoogleBe aware don't bother cleaning the house on moving out they will charge you for cleaning again. I did send an email which has not been answered obviously it is not public.
Morning Susan, I'm very sorry that you don't agree with the landlord's deposit proposal. Please note that you can dispute any charges that you are unhappy with via the scheme administrators website. For advice on initiating the ADR process, please contact Phil on 01463 224777. An email offering advice was sent on 07/01/2026 - a degree of delay is inevitable around the festive season due to staff holidays, adverse weather and the office being closed.
5/5
GoogleAs a tenant for over a year now they are super friendly it’s a family run business and it shows with how efficient they are at dealing with things I recommend
Hi John, thanks very much for your kind words and the positive review. I'll be sure to pass this on to the rest of the team. All the best from T&C.
5/5
GoogleHaving been a Landlord with Tughan & Cochrane Ltd for ten years, I find them to be extremely professional in providing a five star Letting Agent service. I highly recommend Tughan & Cochrane Ltd to anyone looking to rent out a property in/around Inverness.
Hi George, what a fantastic review. Thank you for your continued loyalty and support over the years. Your business is truly valued. Best wishes from the whole team at T&C.
4/5
GoogleOverall a very positive experience dealing with T&C - moving up to Scotland from London was a bit of a nightmare but Bruce was extremely helpful in blocking out almost half a day for viewings and showing me around. They managed to get us a flat on very short notice (we signed 4 days before moving!) and so far every query we've had upon arrival has been followed up quickly and efficiently, and everyone seems very friendly. The only criticism I have is that they don't do virtual viewings, which can be an issue for those moving from afar.
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Tughan and Cochrane Property Managers's Inverness office has 161 reviews across three platforms: 150 on Google, 10 on Facebook, 1 on Yell.
Tughan and Cochrane Property Managers Inverness is rated 4.0 out of 5 across all 161 reviews, and 3.9 out of 5 on Google from 150 reviews.
Tughan and Cochrane Property Managers Inverness, Kintail House Beechwood Park, Inverness, IV2 3BW.
