Trusted Agent profile · Inverness
★★★★★
491 reviews across 2 platforms
Perth Suite, Castle House, Fairways Business Park, Inverness, IV2 6AA
Strutt and Parker's office in Inverness, at Perth Suite, is rated 4.4 out of 5 across 491 reviews on two platforms, including 51 Google reviews rated 4.8.
Every review we hold for the Inverness office, from every platform, shown as written. First names only.
5/5
GoogleJust sold our house and can highly recommend the Inverness team.Excellent exposure of our property in the print media nationwide and timely ,professional and friendly communication throughout the process.
Hi Matthew, thank you for your kind review! Best regards, Strutt & Parker.
1/5
TrustpilotVery Little Effort Made :-( - Odiham Branch
Poor Customer Service, be careful if you are planning on offering in a competitive market and have indicated such in an email a few hours after viewing as they will make very little effort to contact you urgently. They won't reply to the email. They won't call your landline, they will call a mobile that doesn't connect and leave a message apparently! Doesn't seem much effort either for the fees charged to the vendors either!
1/5
TrustpilotLewes Office
Strutt and Parker was once one of the elite Estate Agents that one could rely on to provide the very best service. This is sadly no longer the case. They lied to us. Asked when the property would appear on Rightmove, we were told it would be at least 48 hours as Rightmove now slow at putting properties online. Saturday lunchtime was the earliest we might expect it live. It did not appear. After doing research, we discovered that Strutt & Parker, Lewes, had purposely delayed placing it on Rightmove so they could have it as 'Exclusive' on their own marketing site OnTheMarket.com. We lost valuable time with it on a site few people seem to use. When we pointed out that we had discovered their deceit, they merely shrugged their shoulder with a dismissive email. We asked them to provide figures as to how many views the property had received while they had it as exclusive - they never answered the question. We withdraw the property from them. Highly unprofessional and very dissatisfactory.
1/5
TrustpilotWorst company to rent an apartment from. Pure theft.
This is the worst company I have ever rented from (and I have rented from many). They are unprofessional, do not care if you are robbed or had your apartment broken into, and finally will always support the landlord regardless of the circumstance. My apartment was robbed and they told me I could not break my contract and leave as the lardlord and struttandparker denied me so. I reverted to using my break clause (which I initially forced into the contract) which took place in a few months. The apartment I entered was not clean, furniture broken and damaged and they would not change it, and also not to mention their managing company trying to enter my apartment on multiple occasions using their keys while I was inside. This is a terrible money hunting company and I will never recommend them to anyone ever...
1/5
TrustpilotThe Ludlow Office
They charged us a very high fee and failed to mention they would be charging us another £650.00 for marketing costs, but hid it in the T&Cs I signed.We never received feedback from viewings unless we chased it up and then they were always slow to reply.They threatened us with legal action for having not paid the marketing fees on the day of completion of sale for my parents house that had been in the family for over 40 years, that was upsetting.
5/5
TrustpilotAn absolute pleasure
After a terrible experience trying to purchase a property with another agent in June last year, meeting Gina Simpson (from S&P in Herts) was a breath of fresh air. Every query we raised was answered within 24 hours and she seamlessly navigated our purchase from start to finish. Always available, ever professional and just a genuinely lovely person. We cant wait to see her again next week to get the keys to our new family home!
5/5
TrustpilotHelpful & professional…
Katie was approachable & professional in helping us find our perfect rental property.All communication was good throughout the whole process.I wouldn’t hesitate to recommend Katie & Strutt & Parker.
5/5
TrustpilotI have been a landlord client of the…
I have been a landlord client of the company for several years. The fees charged for property management are worth every penny, and considering the nature of the task in hand (keeping both landlords and tenants happy) the staff do an absolutely brilliant job. In particular I am always delighted with how quickly I receive statements around this time of year when my tax return is being completed and I usually need the information yesterday!
5/5
TrustpilotNothing is too much trouble for S&P
Nothing is too much trouble for S&P. We had issues with both the purchase of a new property and the sale of our old one and Marcus Brown from S&P could not had done more to help us. We vacated the property before we had sold and S&P were on hand should be have been unable to get back. If you want to buy or sell, we cannot recommend Strutt & Parker highly enough.
5/5
TrustpilotTop rate professional service
Top rate service. Very professional handling of a particularly tricky purchase as well as our sale. Couldn't recommend Fiona and Sarah highly enough
1/5
TrustpilotInnept and incompetant - Market Harborough
I had my house on the market for the past 7 months without one single viewing or inquiry.S&P provided no communication or acted proactively to sell the house. They even charged me £400 for the privilege of having photos taken.So after having no results I provided a months notice to terminate. However in breach of their own terms they removed my property the following day!I contacted their Head Office and they didn't even acknowledge and reply to my inquiry.Never again!!
5/5
TrustpilotExcellent professional service
Excellent professional service from Fiona and the team at Salisbury. I felt I was treated as an individual in a friendly and caring way.
4/5
TrustpilotGreat people to work with!
We had a great experience working with Strutt & Parker, I'd like to give a 5 stars but our property took long to sell due to Brexit but the team were very professional, informative, they worked by our side to make this property sale and success. We would like to highlight that Steve and Anna are highly customer oriented. We are very grateful with all the support that the team at Strutt & Parker provided to us.
1/5
TrustpilotTerrible service from Strutt & Parker Sloane Street
Terrible service from Strutt & Parker on Sloane Street.Alexandra turned up to do a viewing without giving us any notice and on the day we were to move out demanded to do a viewing after I emailed and explained our last 2 days would be hectic and could they give us privacy.She didn’t care and was so happy to get us in but couldn’t wait to get us out and get another tenant in.Nina the lettings manager I had to deal with on several occasions one being we had no fridge freezer or dishwasher working for 6 weeks of moving in.Then there was a gas leak and no oven working all I was told was “You have a microwave,kettle and toaster make do!” No customer care whatsoever.
5/5
TrustpilotRecently sold a property with Strutt and Parker, Banbury.
We dealt with Isabel Hemsley, senior negotiator, who provided excellent service and good communication through out the process. We would definitely recommend Strutt and Parker.
1/5
TrustpilotUnprofessional bunch
I've had a relatively good and quick experience during the process of looking for a rental through Strutt & Parker, the viewing and offer process was quick and dealt with in a professional manner.After the offer was accepted, the experience changed, they were very unhelpful and unfriendly when negotiating the contract.They were somehow helpful when talking about the logistics during the move in day arranging for free parking.Once moved in, the property manager was very unhelpful, I had small queries about the facilities and they took a lot of time to respond and sometimes grossly misinforming us. For example, I was told that I can't change my electricity provider and in the end that proved to be a lie as we could and did change our electricity provider. The stress and work necessary to always go back-forth for the smallest of things is upsetting. Given that the rent for the place is 500/week I was expecting more professionalism but I guess that's too much to ask in a city where there are loads of people willing to pay what they're asking for. Hopefully that would change once Brexit hits the property market. During my interactions with them, I can say that there are very few fairly professional individuals working at Strutt & Parker while the rest are grossly unprofessional.
5/5
TrustpilotWe bought through Strutt & Parker…
We bought through Strutt & Parker Guildford, very happy with our experience, the support we received and professional advice. Thank you Jackie! Jess & Denis
1/5
TrustpilotNo Show at Viewing
We had been in contact with Alison Gunning-Stephens at the Ludlow office by email for several weeks and had arranged a viewing in Clun. We were coming up from London and had given her our hotel name (we didn't have a UK mobile, but did have an overseas phone) and she had our email address as we had been in constant contact. She knew we were taking the early peak-time 6:30 am train from London, hiring a car in Ludow to meet her at the property for 11:00 am. We had email access on the train and I emailed her to confirm but no response. We arrived at the property and no agent. I rang her office only to be told that the property is under contract. Thanks for letting us know. We had been in London for three days prior and had email access the entire time. I am a UK citizen and we plan to move back to the UK and are less than impressed by this company. They have yet to give us an explanation for their inconsiderate and incompetent service.
1/5
TrustpilotSTRUTT & PARKER LUDLOW
STRUTT & PARKER LUDLOW, So Disappointing! Wednesday morning 11th April 2018, on the internet we saw an Elizabethan property for sale at £1.35 million in Wigmore near to Ludlow. It looked quite appealing, so we telephoned Strutt & Parker Ludlow for more details. An excellent response, the helpful lady told us all that she knew, and then asked that if a partner, Kevin Boulton, who was dealing with the property could call us to give more information on the questions she could not answer. The very helpful lady sent us the brochure, which arrived the next day Thursday. So far so good. Surprisingly the literature is flimsy and of poor quality for a property with an asking price of £1.35 million, giving a rather down market image, and never the stuff of quality marketing.On Friday 13th April, and two days later, still no response whatsoever from Mr. Boulton. So we called him, saying that we were disappointed that he had not called... He explained that we should understand that he is very busy and did not have the time to call us... My, My, he must be so very busy to just simply choose to ignore us, we are cash buyers looking for a house up to £1.5 million! Praise the Lord he is not selling a house for us! What a destructive way of putting off prospective purchasers, to the vendor's grief. The vendor has had this property on the market with Strutt & Parker since June 2017, yes, that is 10 months... but we must all understand that the partner is so very busy! Somewhat strangely, he said that he is overwhelmed by the interest in the property, (and this after only 10 months, albeit that it is yet to be sold, one wonders why!).When asked about the internet signal at the property, he did not have any information on this, and added 'but don't worry there are lots of businesses in Wigmore so it must be acceptable and anyway it all depends upon which company you are using'. My estate agent friend, by far the most successful locally, assures me that a poor internet signal has proven to be a deal breaker on several occasions, but then he is in tune with the needs of both his buyers and his sellers, and thus is very successful! To Strutt & Parker Ludlow, internet connection speed is dismissed as unimportant! We can't ever see us placing any property for sale with this company, it comes as hardly any surprise that Purple Bricks etc etc are all doing so well.Come on Strutt & Parker, fingers out, stop strutting and start actually doing your stuff, earn your commission, let's hope that Mr. Bourne, the vendor, reads this, it might save him a lot of time and money, (should we mention commission for a dreadful service?).
5/5
TrustpilotOur sale was full of excitement
Our sale was full of excitement, both Sarah and Fiona were constantly on the ball helping us through the maze.I highly recommend Strutts.
1/5
TrustpilotSamuel Gibson from the Morpeth office …
Samuel Gibson from the Morpeth office came to view our property in April 2017. Whilst there he quoted 1.5% commission. We felt obliged to market the property with the agents we had used for our rentals, as we had to go through a court process due to damage the tennants had caused. No success with the sale but we have finally won the court case! Just called Samuel back now to ask him to take on the sale and he wants 2%. As he put it "that was then and this is now". What a tool!
5/5
TrustpilotStrutt & Parker Perth Office
We used the Perth Office to sell our home after the first lock down last year. Hamish and Amy are first class. Despite the continued restrictions they were able to quickly organise the valuation, marketing and viewings. Attracted numerous viewers and received a successful offer within a few weeks of the advert going live online. Concluded the sale quickly without any issues. We would highly recommend them as selling agents for your home.
5/5
TrustpilotDealing with Strutts has been very…
Dealing with Strutts has been very concise and without fault. They have delivered on tenant within a week of going to market. I'm a happy client.
5/5
GoogleThe staff were all very professional, knowledgeable and helpful and made the selling of our home very easy. The staff kept in touch every step of the way. We chose Strutt and Parker as our daughter and son in law had such a positive experience buying through them and we weren't disappointed. We would highly recommend their services to anyone wanting to well their home. Pete and Pauline Carruthers
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