Your Move Ilkeston reviews

★★★★★ 5/5

Google

Lauren was very helpful and efficient. I Love my new property and felt supported throughout the process. Thank you so much

Michelle · 15 August 2026

★★★★★ 1/5

Google

We lost 31000 by using the modern auction method, on their original valuation. The modern auction in England, unlike Scotland work ps in reverse. Do not be persuaded into using this method. They seem to favour getting the lowest price for the buyer, as opposed to maximising money for the seller. As we live remote from the property, we entrusted their expertise, and professionalism, to look after the property in our absence . However, on visiting the property for insurance purposes, we found the toilet had been broken, it was full of excrement, and stale urine, there was damage to model boats that had been left, and a Leatherman tool that had been left was missing. When a complaint was made the Ilkeston branch manager. Her excuse was. “One of your neighbours, must have come in and used the facilities, and taken the opportunity to remove the tool“. I hope I never have to use Rightmove again. Either to buy, or sell

Ian · 22 August 2025

★★★★★ 5/5

Google

My wife chose Your Move to sell our house and WOW did it sell quickly!! Karla is amazing and very thorough, nothing is too much trouble and if she is unsure she will always point you in the right direction. We didn't have to lift a finger and her advice is 2nd to none. I plan on never moving again but if we did she would definitely be our 1st point of call. If I could give more stars I would....I recommend Your Move 10000%

Bex · 6 February 2023

★★★★★ 5/5

Google

Had the Pleasure of Dealing with Daisy at the Ilkeston office, she was friendly and very professional in her approach to marketing my property for sale...even making time to fuss my suspicions Chihuahua's who quickly warmed to her lovely nature...!

James · 8 June 2026

★★★★★ 5/5

Google

We had a valuation of our house by Allison Pope last week. She was very friendly and professional. She was very knowledgeable regarding the local area and in explaining the selling procedure. Communication was also excellent but not at all pushy. We are happy to recommend Allison and the Your Move team.

Susan · 22 August 2024

★★★★★ 5/5

Google

We've recently sold our house that has been abit more complex compared an ordinary sale, but Keeley has helped guide us through every step of the way and has been amazing at taking the stress out of the whole process right up to the exchange date. Thank you very much for all your help Keeley, it has been greatly appreciated. Sam.

Sam · 1 December 2025

★★★★★ 5/5

Google

Liam and Allison both worked extremely hard to find the right butter for my house. Communications were clear and I was kept informed throughout the process.

Mark · 4 July 2025

★★★★★ 1/5

Google

Unfortunately our experience of your move Ilkeston was absolutely shocking. Perhaps this was because we were renting a property so were not classed as important as those purchasing/selling through the agents. We moved into the property and the boiler was broken. Whilst I recognise this is not the agents fault, due to their awful communication and lack of progression we were without a working boiler for around 2 months. We ended up arranging the boiler being fixed directly with our landlords, and we found out Your Move were blaming the lack of movement on the other party to each other. Your move then didn’t contact us when our contract was expired. They automatically put us on another year contract and also increased our rent by £20 (which was perfectly acceptable) but neglected to tell us. Funnily enough they were straight in touch to let us know that we owed £20 but were ignoring my emails about being put on another year contract rather than a rolling contract. When we moved out from the property, which is why I am now writing this review, it took nearly 2 months for them to return our deposit which was a substantial amount of money. The amount of emails and calls I made to try and get this resolved were ignored and never actioned. The amount of stress this caused when buying a property and needing this money was ridiculous. The only genuinely helpful member of staff that supported us was Lauren Bormanis who I can’t thank enough. We found Alison incredibly rude and uninterested in everything when we had to deal with her but everyone else in the office seemed polite. I would strongly advise avoiding this estate agents if you are renting.

Gee · 22 August 2024

★★★★★ 5/5

Google

Absolutely brilliant service from all the team, cant thank them enough, Allison Pope was amazing explained everything, Liam Presley also brilliant with all the viewings and communication, top service would highly recommend.

Wendie · 31 March 2025

★★★★★ 5/5

Google

Excellent service thank you to Allison and Adrian

Karen · 1 December 2025

★★★★★ 5/5

Google

Keaton has helped us with our move, it has been very smooth, easy to understand and very supportive with any queries we had. Very friendly & helpful. Highly recommended

Lisa · 22 May 2026

★★★★★ 5/5

Google

This is the second time I have used Your-Move Ilkeston for a house sale and Liam and the team successfully completed the sale despite a couple of last minute hiccups which were dealt with professionally and quickly. Well done everybody!

Geoff · 22 August 2024

★★★★★ 5/5

Google

So pleased to be moving into a new property with the help of Taylor, she has been so helpful & friendly & she made the process a lot less stressful 🤗🤗 thank you so much 😊 …

Lauren · 13 March 2026

★★★★★ 5/5

Google

I would definitely recommend Karly Myers to provide a valuation when thinking of selling your house. She is very professional, helpful and efficient. She made me feel at ease, not having done this before. Thank you Karly.

MPP · 22 August 2024

★★★★★ 5/5

Google

Ellie from Your Move was really helpful from helping us sign our documents to chasing solicitors and keeping us updated…really good service

Chris · 1 June 2026

★★★★★ 5/5

Google

Allison was very informative, friendly and helpful when valuing our properties with my partner. Would highly recommend.

Stephen · 13 April 2025

★★★★★ 5/5

Google

Second property sold through the Ilkeston branch special mention to Abbie goes above and beyond thank you

Heath · 4 April 2025

★★★★★ 5/5

Google

Absolutely awesome service, with comms kept up at all times. I had to move by a certain date, with not a lot of time to spare unfortunately, and Chase did everything in her power to get me the keys for the date I needed. She's been an absolute pleasure to deal with, 10/10! And any questions I've had since I received the keys, both her and her colleagues have been readily available for whatever I have needed :)

Radoslava · 22 August 2024

★★★★★ 5/5

Google

Liam and all from Your Move have been great and professional in their approach. There were challenges following on from the sale with the buyer which Liam has gone above and beyond in terms of support from what he witnessed. I am grateful for the customer service which has been excellent and the post support provided. I would most definitely recommend.

Harj · 22 August 2024

★★★★★ 5/5

Google

In the process of purchasing a property through Your Move. Karly has been extremely helpful from first contact in arranging our two viewings we requested and once we put our offer in it was handed over to Emma who has been very thorough from offer right through to acceptance 😁 …

Flyer15K · 6 February 2023

★★★★★ 5/5

Google

Taylor handled our rental process amazingly! It all went so smoothly and we went from application to moving in so quickly. Thanks so much!

Chantelle · 13 March 2026

★★★★★ 5/5

Google

It was an absolute pleasure to pick my new housekeys up from this branch. Right from the first viewing with Emma everything was confirmed and negotiations were in . Emma was fantastic and really helped me secure the property. On picking up my keys I was addressed with lovely smiles and a nice little gift Box with a few goodies and a very nice card from the team with a personal message in it . Thank you all at your move for always keeping me informed throughout.

Rachel · 6 February 2023

★★★★★ 5/5

Google

We had Karly Myers round to value our house a few days ago and there wasn't one bit of information she didn't know! Very professional and knowledgeable. She made every detail crystal clear and will go the extra mile for you! Nothing is to much trouble. We will 100% be using Your Move when we put our house on the market! I wish there was more than 5 stars to leave!!!

Sam · 22 August 2024

★★★★★ 5/5

Google

In the process of purchasing a property through Your Move. Karly has been extremely helpful from first contact in arranging our two viewings we requested and once we put our offer in it was handed over to Emma who has been very thorough from offer right through to acceptance 😁 …

Sarah · 27 August 2022