Every review we hold for the Ilkeston office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAs i first time buyer it was very daunting to go through the process, my experience with Burchell Edwards has been fantastic! Jade was brilliant at keeping me up to date regularly and actually emailed me property I am now purchasing as she thought I would be interested from the criteria I told her. Rachel (mortgage advisor) is wonderful! She explained everything fully and actioned everything extremely quickly! Together they have made my experience of buying my first house very stess free and enjoyable! I cannot thank them enough!
Brittany · 26 October 2018
★★★★★ 1/5
TrustpilotLandlord says you don't need boiler
We were told if we wanted to rent we had to move in within 4 days, we were not allowed to give any notice for the property we are currently in. So we had to take the keys on a monday evening, then couldn't actually see the property until the weekend. The boiler doesn't work, the ceiling in the kitchen is so damp it has fallen through, the kitchen units are damp, the only electrics are the lights and shower, the cooker is unusable. Both Burchell and the landlord have said we don't require a boiler and we don't require electrics to move in, in October. One comment we thought was rather exceptional was "if it was your house you would still have to pay the mortgage, so you still need to pay the rent, even if you can't live there". I've rented for 22 years up and down the country, Burchell Edwards is by far and away the worst experience i have had.
Speedypanda · 14 October 2024
★★★★★ 5/5
GoogleI can't recommend them enough! So helpful and patient. Very polite and commicative. Informed me of the progress regularly.
I love my new home. Thank you ever so much for all your help! 😁 …
Angela · 7 April 2025
Agent replied · 10 October 2026
Thank you for your kind words! We are thrilled that you are happy with your new home. It was our pleasure to assist you and we are always here for any of your needs in the future. Enjoy your new space! 😁🏡Kind regards, Lucy, Customer Relations. …
★★★★★ 1/5
TrustpilotShocking
The worst agent possible. DO NOT use this agency.Overpriced compared to all local agents, they fixed their price off of an inflated price (confirmed by other agents and RICS afterward).Took 2 weeks to get 4 viewings, no offers.No further viewings in 3 months despite lowering our price.Most importantly they tie you into 3 month exlusivity contract, compared to 1 month elsewhere.Worst of all 90% of the time i called them, no-one answered, and most of the time voicemail full. If that happens to me the vendor, imagine how difficult it is for potential viewers.
Ian · 23 September 2024
★★★★★ 5/5
GoogleFound a house to rent and from arranging viewings, corresponding with the landlord, and chasing the referencing agencies, the team (and Jack specifically) have been brilliant.
Ian · 2 July 2025
Agent replied · 17 April 2026
Thank you for taking the time to leave us this great 5* review Ian. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
TrustpilotDo NOT waste your time
Having taken all my details (enough to clone me) I was told a member of staff was on holiday and I would have to take another hour giving my information again. Then that person left I was passed onto a third member. All 3 of them left the company, my concern is that clearly they could take my information. How in the modern world is this possible? Then to be told by the third person they charged for this service. Incredible.
Michelle · 23 August 2024
★★★★★ 5/5
GoogleSold our house in just over 8 weeks. Matthew. Jason and the Ilkeston team have been great.
I’d recommend selling your property with Burchell Edwards. We sold and bought through them as studios in the Ilkeston area. They are the market leaders in the DE7 area.
Kirsty · 24 September 2024
Agent replied · 24 October 2024
Many thanks for your fantastic 5* review and recommendation Kirsty. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotSomeone came over to value our house…
Someone came over to value our house approx two weeks ago. He told us that he'd get back to us with the full report via email asap. My dad has called them several times to ask where this report is, and he's been fobbed off with excuses every time he's called as to why the guy can't come to the phone. Awful company to deal with. Won't be using them again!!!!
Lozz · 19 December 2024
★★★★★ 1/5
TrustpilotDO NOT USE FOR LETTINGS!!!
DO NOT USE FOR LETTINGS!!!Absolutely rubbish constant changing of staff. No checks done properly, just constant lies about everything. No support whatsoever I was constantly having to chase them, never answered there phone for the two years the fully managed my property which was always left in a state because checks were not done. I still have letters from utility bills coming to me from last year because the agent didn't bother to pass them on. This was fully managed! Could do a better job on my own especially when all they were interested in was raising the fee I paid. Good riddance to them so glad I'm with a better agent.
Triple · 29 July 2024
★★★★★ 5/5
GoogleJason was really courteous, and professional, when he came out to see us.
Gareth · 25 October 2023
Agent replied · 24 October 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJack and amber were brilliant throughout our whole process, the whole renting process was fast and efficient.
Daisy · 1 September 2025
Agent replied · 8 September 2025
Thank you for the amazing review! We're thrilled to hear that Jack and Amber provided you with a fast and efficient renting process. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleExcellent Service from Jack and the Team. Very friendly, Very polite, Great Service.
Kyle · 10 October 2025
Agent replied · 10 October 2026
Thank you for your wonderful 5* review Kyle! We're thrilled to hear that Jack and the team provided you with excellent service. Your kind words about their friendliness and politeness mean a lot to us. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
TrustpilotVery happy with their service
Ignore the negative reviews, not a clue who they were dealing with! I found Stephen and his team to be polite and very helpful. They kept in constant contact and were happy to answer any questions I had.I'd happily use them again next time I move.
Stu · 22 September 2023
★★★★★ 1/5
GoogleAfter concluding our tenancy we are unable to get our deposit back from these people. They have not made a request for deductions, and we have been fobbed off or ignored when trying to get our deposit returned. Will soon be putting in a dispute with TDS for the return of our deposit. Never had this kind of issue with an estate agent before. Be warned if renting with Burchell Edwards, their approach to deposits is below a professional standard.NegativeResponsiveness, Professionalism
Paul · 25 October 2021
Agent replied · 24 October 2024
Hello, thank you for taking your time to provide our Ilkeston team with feedback.
We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@burchelledwards.co.uk then we will be more than happy to help you.
★★★★★ 5/5
GoogleAS a new comer to UK it was really difficult to rent a property. However this company gave me a high quality service. With in one week time they completed all the documentation and referencing for me. I am happy to recommend this company for all of my friends and others as well.
Amal · 28 March 2024
Agent replied · 24 October 2024
Many thanks Amal Chaminda for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBrilliant work from Matt and the team! Thank you
Sabor · 29 December 2023
Agent replied · 24 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotBurchall Edwards Castle Bromwich
The team were brilliant. Emily was amazing, always there to answer our questions and gave us advice. Emily’s knowledge is outstanding. Our flat went on the market and within a week a tenant was in there. Absolutely amazing service. Thank you so much.
Mrs · 9 November 2023
★★★★★ 1/5
TrustpilotAvoid the Tamworth branch if you are…
Avoid the Tamworth branch if you are thinking of selling your house!They tie you in to a six month contract, they then don’t have any motivation to sell your house. They will not release you from the contract early and the only way to stop the company selling your house is to send them a two week notice to take your house off the market! Then have to wait till your six months is up to try sell your house with some one else… Thanks for nothing Burchell Edward’s
Angela · 21 June 2024
★★★★★ 5/5
TrustpilotEmily & Tom tag team
This was the first time renting a property and I must say that Emily & Tom was highly professional from the beginning to the end of the process.Special thanks to Emily who answered every question I could think of and even the ones I couldn’t. Overall my experience with Burchell Edwards Estate & Letting Agents was outstanding, simple, educational and pleasurable Thanks Guys
Dennis · 4 August 2021
★★★★★ 5/5
TrustpilotAmazing service from Emily and her team…
Amazing service from Emily and her team from the Castle Bromwich office. My property was let out within a couple of weeks. Was always updated throughout the process and no issues at all. Thank you for the great experience team.
Simone · 9 November 2023
★★★★★ 5/5
GoogleCannot recommend burchell Edwards enough to help you find your home, really friendly agents who constantly keep you updated on properties becoming available or applications. A special thankyou to Amber who really stuck her neck out to help me and my partner forward to finding the most stunning first house :)
Ocean · 27 February 2024
Agent replied · 24 October 2024
Ocean Branigan thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotThe worst people to deal with they…
The worst people to deal with they never want to do any repairs they delay it for as long as they can I regret getting a apartment of these individuals stay away from these un reliable fools not worth the money
Harry · 7 October 2025
★★★★★ 5/5
TrustpilotMy experience was a great one from…
My experience was a great one from viewing the property where Rosina provided that serviceI had the experience of dealing with Emily the manager she was very helpful knowledgeable and professional throughout the whole processI would say that my experience with Emily and Rosina was a great one hence I would recommend Burchell Edwards and especially the Castle Bromwich branchThank you and keep up the great work
Elizabeth · 29 December 2019
★★★★★ 5/5
GoogleVery professional happy to work with them again.
Daniel · 10 October 2025
Agent replied · 10 October 2026
Thank you for your review! We are thrilled to hear that you had a positive experience with our team. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
