Burchell Edwards Ilkeston reviews

★★★★★ 1/5

Google

Extremely unimpressed and disappointed with the service provided as a first time buyer they made the process of buying our first home extremely stressful. No communication at all from their after sales team. Spoke to Vanessa and Steve there non of which seemed to know what they were doing. Steve contacted us on the 7th January and told us we would receive weekly updates from him that was now 7 plus weeks ago and we have heard anything since. They sent me an email tonight to tell me we had exchanged when we actually exchanged 4 days ago as per correspondence with our solicitor. Definitely would not recommend them to friends or family, it most certainly hasn’t been an enjoyable process dealing with them!

Ellie · 26 October 2019

★★★★★ 5/5

Google

Jack was absolutely amazing from start to finish, nothing was too much trouble .

Emma · 2 June 2025

★★★★★ 1/5

Trustpilot

Not even worth one star

If zero stars were possible, this company would deserve it. I trusted Burchell Edwards (Connells Group) with full management of my property. The result? • My tenant moved out early, but they failed to carry out a timely check-out. • They withheld and contradicted information for weeks. • They demanded £135+VAT for an inspection that should have been part of their service. • They repeatedly chased me to release the tenant’s deposit before resolving my complaint. • When I escalated to The Property Ombudsman, Connells’ delays and tactics meant the case wasn’t accepted. Two months of stress, endless emails, and still no accountability but harassments weekly email My advice: do not entrust your property to this company. They take their fees but not their responsibilities.

Ophelia · 23 October 2025

★★★★★ 5/5

Google

I can't recommend this agency enough- other agencies had been dismissive at viewings and rejected us multiple times, so we were not hopeful when we viewed a lovely property advertised by Burchell Edwards as we were used to being ignored. From the moment we arrived, Jack and Amber at the Ilkeston office made us feel welcome, like they actually WANTED us to find a house. Throughout the process, they were kind, kept us in the loop and extremely efficient. We viewed the property, and 2 weeks later we were unpacking our new home. Our landlord also mentioned how they had kept him informed at all times, and how they were honest in their review of potential tenants. If you rent or let a property with this agency, you will be so happy with the results- I know I am! 10/10 with excellent staff, a lovely office and great properties to rent.

Protishruti · 24 September 2024

★★★★★ 5/5

Google

I couldn't Recommend Burchell Edwards enough - Conor was great and I really couldn't have done it without Chloe!! So helpful and made the mortgage process stress free, no question felt too much and she was always available when I needed her! Would recommend to anybody!

Alex · 29 December 2023

★★★★★ 1/5

Trustpilot

Avoid them with all costs.

Avoid them with all costs.As a landlord I can say they are the worst agency. Would never use them again.I gave them 2 flats for rental. Had problems with both of them, both times.They only know how to take off your money but will not take care of your property.One of the flats had all bathroom tiles broken, had to change half of the kitchen that was brand new before giving them the flat.Did not even received the deposit.. They said (there is nothing we can do as we forgot to take dated photos before renting the flat).So.. after puting it together.. I paid more for fixings then I reiceived from rent.. Really bad customer service. Even made a complaint few months ago.. and nobody answered or called me back regarding it.

Bogdan · 6 November 2023

★★★★★ 5/5

Google

Maddy came round mid September to view my house for the market and straight away there was a sense of care and duty which put her the front runner for selling the house instead of Purple Bricks. Maddy made it feel more like her own home instead of just another number with PB She has been amazing throughout the whole process so far with my house sale along with Connor and Leona- special shout out to Leona for the sales negotiations! I would recommend these guys to anyone looking to buy,sell or rent their house. They have a caring team ready to help!

Cal · 25 October 2023

★★★★★ 5/5

Google

I would highly recommend Burchell Edwards after the amazing support I received from Amber! I needed to find a property for myself and my little dog quite quickly and it felt like we were being turned away at every opportunity prior to contacting BE due to my four-legged housemate. But Amber was wonderful, helped me see a property I loved within 24 hours of it coming available for viewings, was available for all my numerous queries about renting/the property, helped get the garden dog-secured and even went as far as staying behind in her own time to make sure I got my keys on the day I needed them! Prior to all this, I was starting to feel hopeless but Amber and her team made the whole process painless and easy. Myself and Pru cannot thank you enough!!

Jessyka · 25 October 2023

★★★★★ 5/5

Google

Everybody has been so helpful and patient about everything. We had some issues but with the help received from them, we managed to succesfuly pass all the checks. A super team. Thank you very much 🤗👍 …

Madalina · 27 May 2024

★★★★★ 5/5

Trustpilot

To Jason Smith

To,Jason SmithMortage Service ManagerBurchell EdwardsI wanted to take a moment to express my deepest appreciation for the outstanding services you provided in arranging my mortgage. From the very beginning, you demonstrated an exceptional level of knowledge, professionalism, and dedication that truly set you apart.Your expertise in the mortgage industry was evident in every step of the process. You took the time to understand my financial situation, goals, and preferences, ensuring that you found the perfect mortgage solution for me. Your ability to navigate through the complex world of mortgage options and explain them to me in a clear and concise manner was truly commendable.I was particularly impressed with your attention to detail and the level of personalized service you offered. You went above and beyond to secure the most favorable terms and rates for my mortgage, working tirelessly to ensure that every aspect of the transaction was handled seamlessly. Your prompt responses, open communication, and willingness to address any concerns or questions I had made me feel confident and supported throughout the entire process.Thanks to your exceptional efforts, I am now a proud homeowner, and I couldn't be happier with the outcome. Your commitment to excellence and your genuine desire to help your clients achieve their dreams is truly commendable. I will not hesitate to recommend your services to anyone in need of a mortgage broker.Once again, thank you for your outstanding work and for making the mortgage process a smooth and stress-free experience. You have truly exceeded my expectations, and I am grateful for your professionalism, expertise, and unwavering dedication to your clients.Warmest regards,Dr. J.Qurashi

Jahanzeeb · 19 July 2023

★★★★★ 5/5

Google

Such an easy process with Burchell and Edwards and extremely quick start to finish. I can't praise Jack enough going above and beyond, so helpful and could not do enough to make sure you receive an excellent customer experience. I would highly recommend.

Lee · 10 October 2025

★★★★★ 5/5

Trustpilot

Hannah was amazing at letting our property

We’ve had one of our buy-to-let properties managed by Birchall Edwards for a number of years, and they have always let and managed it to a very high standard. Most recently, following the refurbishment of a three-bedroom property, Hannah in the lettings team was able to find and secure the ideal tenants, perfectly matching our requirements as landlords, while ensuring the property suited their needs as a long-term home. Hannah’s professionalism, dedication, and genuine care shine through in everything she does. She strikes the perfect balance between looking after landlords and ensuring tenants are truly happy in their new home. Congratulations, Hannah, you’re a real credit to the team at Birchall Edwards.

Roger · 10 August 2025

★★★★★ 1/5

Trustpilot

Honestly the worst agency I have ever…

Honestly the worst agency I have ever dealt with. They never pick up the line. Ever. We made an application and have had to chase daily for updates. I honestly think they are a scam company at this point. Keiran was lovely at first but since they took our deposit have proven to be a nightmare. Saddest thing is all I want to have is an update on whether or not we can progress but the rare time we do get through we are told the landlord is in China and still has not gotten back to them. This was 5 days ago.

African · 2 May 2023

★★★★★ 1/5

Trustpilot

Worst estate agent I’ve ever…

Worst estate agent I’ve ever experienced. Tried to persuade us down the auction route and then quoted £3900 for a traditional sale, which was £1100 more than any other estate agent we contacted. Clearly thought they could take advantage of us but thankfully we are not novices and went elsewhere. Would never recommend them.

Alison · 25 March 2026

★★★★★ 5/5

Google

Would highly recommend Chloe Elton who sorted out my re-mortgage. She provided great service and knows what she is talking about, nothing was too much trouble and took care of everything for me. Thank you!

Beth · 29 December 2023

★★★★★ 5/5

Trustpilot

Letting - superb service.

Made a telephone call requesting assistance and advice regarding short term lets. Holly was extremely helpful, professional and an absolute asset to this company. Thank you!

Amanda · 19 August 2025

★★★★★ 5/5

Google

I would highly recommend Burchell Edwards for both sale and purchase of any property. Maddy came to value my house and gave me every ounce of information she possibly could. Connor has been one in a million from the day I got in contact.outstanding communication kept in touch with every single step. Would recommend to anyone. Big thumbs up to Burchell Edwards thank you for all the help

Paul · 25 October 2023

★★★★★ 5/5

Google

I would highly recommend using Burchell Edwards for finding great rental property in the area. The staff are extremely helpful for the start to the finish of the process. We dealt with Amber who was fantastic from the initial call to book a viewing of the property to the final process of handing over the keys on the day of our move. Amber was more than happy to answer all our queries about the property and the processes involved, if she did not know the answer immediately she would it find out and get back to us as soon as possible. Each time a new part of the process occurred she would inform us of what was happening. The whole process from start to finish once we found a property took about two weeks (including a bank holiday).

Paul · 25 October 2022

★★★★★ 5/5

Google

I highly recommend Burchell Edwards. We are getting the keys to the house this weekend. I can't believe how quick and efficient the process has been. Chelsea was kind enough to fit us in to view the property on Monday, she was really friendly and explained the application thoroughly. Amber has been extremely helpful in answering any questions we have had. With previous letting agents I have had to wait a while for responses and the process wasn't very clear. This is the best experience I have had so far 10/10. You have both been gems. :)

Ebony · 25 October 2022

★★★★★ 1/5

Trustpilot

Use any other letting agents!

As a former tenant of two years, please do not use this letting agency to rent a property!! If I could have given zero stars, trust me, I would have.Absolutely awful customer service from when we first started to look at properties from Adam and Elyse, who we had to deal with in February 2020. Adam who I believe was the lettings manager at the time, was very rude to our heavily pregnant Sister-In-Law who lived in the area and very kindly said she would view the property on our behalf as we had to go back home to Essex. Elyse never even bothered to turned up to said viewing or even inform our SIL.Elyse seemed to know very little information on a property we first went to view and she just wasn't very helpful in general. We were doing a big move from Essex to Derbyshire and weren't able to view the property we did end up with. We were told a facetime with herself would be done or up-to-date pictures sent over, neither happened even after chasing. We were also told the property would be cleaned beforehand, this ended up being the previous tenant and they must have been blind because the bottles of half empty alcohol, uncooked rice, rubbish and MOULD left in cupboards was an absolute joke.Also Olivia Perchard and Alisya Cowley who we have had the unfortunate pleasure of having to speak to during our time of trying to move from the property and searching for a new one these last few months, has been an experience I don't recommend. From having a home check done by Alisya and saying everything is absolutely fine (I have an email to confirm this), speaking to Olivia as new viewings of the property had to be held and once again having to inform Burchell Edwards that we have a severe case of mould throughout the whole property and being told they'd report this again and to just clean as much as possible before anyone new viewed the property (basically just hide the problem instead of resolving it). We had been reporting everything through their online portal for the last two years, had at least six engineers out that all told us similar repairs needed to be done and never saw any of them again. Now I know it's down to the landlord to accept repairs, but for Olivia to act like that's the first they had ever heard of it when we were due to hand the keys back in less than a month was madness.We also had a leaky immersion heater, no heating and a fence panel down for the last two, almost three weeks we were living in the property. We reported that the immersion heater was leaking on 17/02/22, that a fence panel was down (due to storm Eunice) on 18/02/22 and that we had no heating on 21/02/22. No engineers were sent out before we handed the keys back to the letting agents on 05/03/22. The only contact we had was via text to say that someone would be in touch and we never heard anything again.Olivia and Alisya were just the most incompetent letting agents I have ever spoken to or communicated with via email, especially when it came to trying to view properties with Burchell Edwards or just to find out whether a property took pets. The only time they're hot on your tail to speak to you is when it concerned them and they needed you for something, calling my other half twice a day every day for five days, even though he works full-time and not able to use his phone whilst at work. But not bothering to contact myself when they knew I would be available to speak to.All in all, renting with Burchell Edwards has been a shambles from start to finish and I would highly recommend you steer clear, as they all seem to be very young, severely under trained, unprofessional and lacking any sort of customer service skills.I know I won't ever get a response from Burchell Edwards as they won't care about what one tenant has to say about them. I'm putting this on here in the hopes that anyone thinking about potentially renting from them will read this and use somewhere else instead.

Ellie · 8 September 2022

★★★★★ 5/5

Google

Estelle and Amber were amazing! Very friendly and helpful. Very quick in getting all the paper work done on their side. Thank you!

Fiona · 27 May 2024

★★★★★ 1/5

Google

Awful service trying to sell my house. Numerous typos in the brochure, it feels like the agency manager is totally incompetent and has zero customer service skills. The photos they took looked like taken on a mobile phone. The listing agent hasn’t been answering his phone perhaps because in over a month he couldn’t get a single viewing despite listing at his valuation price. Avoid getting involved with these arrogant amateurs as they will just waste your time.

A · 29 December 2023

★★★★★ 5/5

Google

Estelle met me and my wife with my Father at the Roehampton Drive bungalow for rent. She was very accommodating, knowledgeable and helpful, with a lovely manner and professional approach to us. Since that first day she has continued to be helpful and easy to talk to. Having never rented before my elderly parents were often in need of extra support and she has been and continues to be brilliant in every way. Well done Estelle. Top marks.

Robert · 29 December 2023

★★★★★ 1/5

Trustpilot

Stay away from Burchell Edwards and…

Stay away from Burchell Edwards and Ashley Adams!! Also avoid the Nightingale Quarters in Derby to rent, you will be highly disappointed and miss sold a dream. The company were quick to declining us requesting to move our end of tenancy date by a day as we no longer needed the extra day that we originally requested (we gave 3 weeks notice) as this had ‘now all been agreed with third parties and cannot be amended’ but constantly called me and partner the week leading up to our end date, asking if we needed to extend our tenancy for any reason - anything to get extra money from you. They will also send you an unfair end of tenancy report claiming damages that were already in the property when you moved in. Absolute shambles of a company!!

Maddy · 24 April 2025