Cranbrook Lettings and Sales Ilford reviews

★★★★★ 5/5

Google

I can't say enough positive things about Cranbrook Lettings Ltd. They offer a fantastic selection of services as Landlords of needs. Mrs Laxmi and all the staff are incredibly friendly and approachable, readily available to answer my questions and provide excellent service to find professional tenants. They are managing property very professionally and timely manner. They made me feel welcomed and valued as a customer. Cranbrook Lettings Ltd is best estate agent in Ilford. When Landlord or tenant contact them, they are always available to assist them. If you have any property lettings or sales, contact them for all your property needs and I highly recommend it to others.

Harry · 16 April 2025

★★★★★ 1/5

Google

I am disgusted by the way [Cranbrook letting Ltd] treats people. We viewed a property and were explicitly told by the agent that the house was ours and we could proceed with the rental. We started making plans and stopped looking at other places based on their word. ​However, shortly after, they went behind our backs and gave the house to someone else without a word of explanation. This level of dishonesty is appalling. ​To make matters worse, the stress and disappointment caused by this agency's lies literally made my mother sick. We spent time, energy, and hope on this, only to be treated like we didn't matter. They are unprofessional, untrustworthy, and have zero compassion for the families they deal with. If you want an agency that keeps its promises, look elsewhere."

Ak · 16 January 2026

★★★★★ 5/5

Google

Today I called twice to Cranbrook Lettings, as normal the reception staff promptly handled my call politely and professional manner. She listened me and the reason of my call and then took my details and forward my call to Senior executive. Whenever we visit to the Cranbrook Lettings, we noticed even the busy period the team members are always receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. Receptionist always promptly answering call and communicate politely professional manner then forwarding to appropriate team member. I must say all the staffs are very well trained. We highly recommending to use this Estate Agents.

Harry · 16 April 2025

★★★★★ 5/5

Google

Cranbrook Lettings is a fantastic company that truly cares about its customers. They helped me find a wonderful property that matched all my requirements and was within my budget. The team is very kind, professional, and always ready to assist with any concerns or questions. They are quick to respond and make the whole process so easy and smooth. Every time I needed help, they were always there to provide the best solutions and support. The staff are knowledgeable, friendly, and go out of their way to ensure you’re happy. If you’re looking for a property, I highly recommend Cranbrook Lettings for their excellent service, reliable advice, and caring attitude. They truly are the best!

Nishanthani · 16 April 2025

★★★★★ 5/5

Google

It was a good experience with Cranbrook lettings. It is very appreciable that they are very friendly and approachable especially Sudan who was our agent. It's always easy to contact them and they will do the need full as soon as possible.

Sanaya · 16 November 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Cranbrook Lettings, and I must say that my experience with them was exceptional from start to finish. Mr. Sudan, our dedicated agent, played a pivotal role in ensuring we found the perfect property, and I couldn't be happier with the service we received. From the moment we first contacted Cranbrook Lettings, it was evident that their professionalism and commitment to customer satisfaction were second to none. Mr. Sudan, in particular, stood out as an outstanding guide throughout our property search journey. His knowledge of the local market was impressive, and he took the time to understand our specific requirements and preferences. What truly sets Mr. Sudan and Cranbrook Lettings apart is their dedication to going the extra mile. They didn't just show us properties that matched our criteria; they provided valuable insights into each neighborhood, the surrounding amenities, and the rental market trends. This made us feel well-informed and confident in our decisions. One of the most remarkable aspects of our experience with Cranbrook Lettings was their transparency and honesty. Mr. Sudan was upfront about every aspect of the properties we viewed, including any potential drawbacks. This level of transparency was greatly appreciated and showed their commitment to building trust with their clients. Finally, with Mr. Sudan's guidance, we were able to secure a fantastic property that exceeded our expectations. The entire process, from property viewing to the final signing of the lease, was smooth and well-organized, thanks to Cranbrook Lettings' efficient team. In conclusion, I highly recommend Cranbrook Lettings to anyone in search of a property in their service area. Their dedication to customer satisfaction, extensive knowledge of the local market, transparency, and exceptional service, especially thanks to Mr. Sudan, made our property search a truly pleasant and successful experience. If you want to work with a professional and reliable lettings agency that truly cares about its clients, look no further than Cranbrook Lettings.

Anuarul · 16 April 2024

★★★★★ 5/5

Google

We had never dealt with such a friendly, professional, kind and caring Lettings team until we met Sudan and Team (Cranbrook Lettings Ltd). We were not a number or pound sign but people were looking for a family home. Sudan was patient, helpful, honest and listened to all our needs. Sudan has been amazing from start to finish and continues assisting us till the closure. Nothing is too much trouble, and Sudan always has the answers. Cranbrook Lettings Ltd. is the only place you need to visit when looking for a new home. Even the team (Laxmi, Meenakshi and Shakira) behind the scenes are excellent and very helpful.

Rahiman · 16 April 2024

★★★★★ 5/5

Google

I had a wonderful experience with Cranbrook Lettings. Recently, I moved into a studio flat, and the entire process was smooth and stress-free. A special shoutout to Nisha, who went above and beyond to assist me every step of the way. Her support truly made a difference. I would highly recommend Cranbrook Lettings to anyone looking for a hassle-free renting experience!

Mike · 27 December 2024

★★★★★ 5/5

Google

I found the Cranbrook Lettings is the best estate agent in my vicinity. They provided an excellent customer services for letting of my two properties with a better client and best prices in the market. My personal gratitude to Ms Laxmi Thevar ji, who is working relentlessly for her clients with the enormous helping hand. I found her with a great wisdom of listening and patience to her clients in working for them tirelessly. I would say that Ms Laxmi ji and her team are in always controlled who never loose their patience and temper. I love their soft spoken attitude and they are always responsive and respectful towards its client. I wish to give them a big Thank You and of course to Laxmi ji of my special gratitude and Thank You as you have done a great job for me. Finally I will always come back to you and vehemently recommend this Cranbrook Lettings agent you to everyone. Thank you.View less

Alok · 16 November 2025

★★★★★ 5/5

Google

I have been renting my luxury apartment with Cranbrook Lettings Ltd since 2021 and have had nothing but positive experiences so far. Raj, Laxmi and the entire team are very friendly and responsive. They have found me several reliable tenants and are always available for questions. All in all, I can highly recommend them as they are efficient, competent, and always a pleasure to deal with.

H · 16 April 2025

★★★★★ 5/5

Google

One of the most efficient agency ever which are looking after their customers from above & beyond. We were very much helped to quickly rent a property flawlessly within few days. Everything in the house was newly arranged, just right by our needs. The garden is amazingly looking, especially for my child which is running now all around. All due to such an organised with kindness and seriousness from so special agent Nisha. Thank you very much indeed! Highly recommend!

Sergio · 16 October 2025

★★★★★ 5/5

Yell

Highly Recommended

I would like to thank cranbrook lettings for their excellent service in helping us to find a home. Cranbrook lettings understood our requirements, and they helped us to find us a property that met our criteria. They also made the process of renting as smooth as possible.They were always available to help us with paperwork and they were very responsive to our requests.We would highly recommend cranbrook lettings to anyone looking for a property to rent. They are a professional and reliable company that will go the extra mile to make sure you find the perfect home for you.Special thanks to Meenakshi, Lakshmi and Sudan for their excellent support.

DineshP-22 · 4 September 2023

★★★★★ 1/5

Google

This agency playing with people time and they lie to you in the face. They added a flat on Tuesday/(yesterday 2/04/2024), on rightmove. My wife sent a request on email late that day. I went next day in the morning at the agency and talk face to face with lady that manages that flat, and I gave them all details even more I said to her that my wife made the request on email. She didn't not even tried to find the email saying that take time but she says to me that the flat is not free for having views at this moment. My wife called them at lunch time and they said to her that they have already an offer and if the offer is not accepted they will call her back. After talking my wife, I went back to the agency and asked the lady why she did not told me that they have an offer and let me to spend time on trying to get a view. The lady laughed in my face and said that she didn't say anything of what she said to me the first time we met, even more that she had views on Saturdays and she got an offer. They are so unprofessional!! I am a good tenant with a fairly good annual income, we can provide reference letters from all our landlords. But I feel since I have a 2 year baby all the doors are shut for us like family and we get only lies.

Andrei · 16 April 2024

★★★★★ 5/5

Google

Cranbrook Lettings provided an exceptional experience in helping us find and move into our new home. The house is beautiful, and our landlord is incredibly kind. The team at Cranbrook Lettings was meticulous and efficient, ensuring everything was handled methodically and on time as promised. Their support made the entire process smooth and stress-free. Highly recommended!

Matchela · 16 April 2025

★★★★★ 5/5

Google

I found my new rental house through Cranbrook Lettings, and the entire process was hassle-free thanks to their excellent support. Their management style is seamless, making the experience smooth and stress-free. Sudhan, in particular, was incredibly friendly and accountable throughout the entire process. Cranbrook Lettings is a trustworthy and efficient service, and I highly recommend them.

Vasitharan · 16 April 2025

★★★★★ 5/5

Google

Cranbrook Lettings has been amazing! They gave me excellent guidance throughout the whole process and were super helpful. A special thanks to Nisha, she was extremely supportive, friendly, and made everything so easy for me. Highly recommend them!

Gireesh · 27 April 2025

★★★★★ 5/5

Google

Cranbrook estate agents provide the best customer service to clients. When we had issues regarding our properties, they dealt with them in an effective and satisfactory manner. In addition, they give back to the community by providing jobs and helping train students with valuable transferrable skills in the property sector to enhance their career prospects.

Joyce · 16 April 2025

★★★★★ 5/5

Google

I had a fantastic experience with Cranbrook lettings. The team was extremely personal and supportive in the process of renting a new place for me. Nisha was incredibly supportive, understood my queries and responded quickly. Her efficiency and professionalism made everything smooth and hassle free. Highly recommend!

Pragathi · 18 December 2024

★★★★★ 5/5

Google

I received a call from this agency (Nisha) today, and the way she described their services was truly exceptional. I am hopeful that I will be able to rent a property through this agency, and I am confident that they will provide excellent service and ensure that all parties involved are satisfied.

Sahin · 16 April 2025

★★★★★ 5/5

Yell

Tenant Review

I had a fantastic experience with the property let service. The professionalism and attention to detail were outstanding. From the initial contact to the signing of the lease, they demonstrated a high level of expertise. Especially Suthan, Meenakshi, Shakira and Lakshmi were just as nice and helped us in all the process. I highly recommend their services to anyone looking for a reliable and professional property let service.

RevathyJ · 4 October 2023

★★★★★ 5/5

Google

We approached Cranbrook lettings ltd for letting a property. We got a good property within a week and it’s affordable. All the staffs are really good especially Lakshmi . Thankyou

Anamika · 13 May 2025

★★★★★ 1/5

Google

Beware of False Advertisement! This agency do not think or care about us tenants whatsoever,We have letted 2 houses from them so far, on the last house we agreed that it would be unfurnished and have working fridge and washing machine.None of that was true.Both houses we agreed to the agency managing however the landlords seem to take management and the agency do not do anything at all. We have left both houses now and they do not help recover your deposit at all even though when returning the keys there was no problems.They give up managing but speak on the landlords side.The first property, we trusted the agents about the landlord but he kept the whole deposit and is refusing contact when we disputed (No details of reductions).Last Property, similar thing happened, False advertising (Landlord took half the garden he shows and house is not in the state shown) and horrible health and safety conditions for me and my children.He also lives in your loft with access to your home).Landlord took management and and kept majority of the deposit as rent arrears as we left the property on the date of the contract expiration.Mind you we paid for all of the property repairs and the landlord gave us 3 weeks notice(from expiration)for rent increase,not allowing us to give our 1 month notice(His claim for deduction).We left on the 13th of August and the landlord is deducting £1400 deposit for his mistake as 19 days rent.Not even including refunding us for all the emergency repairs.He also sent part of the deposit without allowing us to dispute. Suddenly the agency are again mediating despite 'giving up' management. The first property was 7 Buford Close The last property is 167 Redbridge Lane East.

Symum · 16 April 2025

★★★★★ 5/5

Google

Very efficient and trustworthy. Thank you Shakira for helping us to find out comfy place to live in. Highly recommended 👌

Teena · 16 April 2024

★★★★★ 5/5

Yell

Excellent Service

The Service I received from Cranbrook letting especially from Laxmi was excellent. She truly cares about what you need and she went above and beyond to make sure I had all the information required to make the right decision in purchasing and renting. I did get to meet some of the other team members and they were also friendly, upbeat and professional as Laxmi. She comes highly recommended and anyone would be lucky to have her as their agent.

AchuthanS-1 · 17 November 2021