Trusted Agent profile · Ilford · Greater London
Verified
★★★★★
294 reviews across 1 platform
31 High Street, Barkingside, Ilford, Greater London, IG6 2AD
Part of Bairstow Eves, see every office.
Bairstow Eves's office in Ilford, Greater London, at 31 High Street, is rated 4.5 out of 5 across 294 reviews on 1 platform, including 294 Google reviews rated 4.5.
Every review we hold for the Ilford office, from every platform, shown as written. First names only.
1/5
GoogleI called to get some presale advice about the sale of my flat. The senior valuer couldn't even be bothered to return my call. I'm not going to chase and beg somebody to take my money. I called Baker's Estates instead and they were extremely helpful and will get my business
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleWould definitely recommend using Bairstow Eves Barkingside. They were my sole agent and worked efficiently and effectively in getting lots of viewings for my house in the beginning of the process. My house is now sold and from start to finish only took 6 months and less than 3 weeks on the completion. Staff very friendly.
Wonderful to read your glowing 5* review and recommendation of our team at Bairstow Eves. I would like to thank you for leaving your comments and i will make sure your words are forwarded to the whole team. Best wishes, Scott
1/5
GoogleQuite disappointed with them. Even from the beginning, their service was subpar. From waiting up to 1 hour over scheduled time for viewing, to chasing them in regards to singing of contracts, to waiting long times for some essential issues with the property to be fixed. Overall, poor experience dealing with them.
Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk. Kind regards, Lucy
5/5
GoogleA great service provided by karun and harry at Bairstow Eves with a two day turnaround.
Thanks Nida for your great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery professional and attention to detail.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleBest customer service, meet my needs perfectly, listened to what I wanted and needed. 100% recommend to other people! Great team of people
Thank you Ruby-may for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleI was looking to put my property on the market, Misha in Lettings talked me through the process and explained to me how hot the market is right now. If you’re looking for tenants, they’re the people to sort you out!
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
4/5
GoogleAfter a 6 months long search I found my house. Excellent sales process. Later towards the contract exchange stage the branch team were very proactive in liaising with the solicitors and provided much needed impetus to close the deal. Brilliant teamwork - David, Kimberly, Simone & Filiz. Thank you :)
Thank you Niket for your great review of our Bairstow Eves team in Barkingside. It is great to read that you found the sale process excellent and that at the point of exchange you found our team very proactive. 5* service is very important to us and as such we would love to invite you to e-mail us directly at review@countrywide.co.uk so that we can learn how our team could impriove to achieve this elusive 5th Star. Kind regards, Scott.
5/5
GoogleThank you for your help in making the whole process seamless! I felt Julia and her team worked very hard to keep me updated regularly and I would definitely be recommending them in the future!!
5/5
GoogleHe delivered what he promised from fist day of interaction Rate for managed service
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
1/5
GoogleDon't use this broker at any cost for your transaction. They are good enough to push through the deal and sell their in-house services like mortgage and lawyer aggressively. Guarantee of one point contact point falls immediately. No one will push the deal through. Support from the branch is non-existent.
I’m very sorry to hear that you have had a bad experience with Bairstow Eves Barkingside. My team and I aim to provide the highest levels of customer service possible and as a regulated business we take complaints and any problems our customers experience very seriously. I would like to settle this issue and invite you to contact me to see if your complaint can be resolved. Please contact me or any of the staff at 020 8261 7098 and we will deal with your problem personally. Branch Manager
4/5
GoogleIt was nice dealing with Julia and Kris, both of them are very professional and kept me well informed throughout the tenant finding / moving process. They understand the criticality of void period for landlords and found us suitable tenants quickly. Thanks for all your help, much appreciated.
Hi Umang, thank you for your five star review. It's really good to see you've received such great assistance, and I'll make sure the branch manager is aware of Julia and Kris' brilliant service. Many Thanks.
5/5
GoogleHad a great chat with Misha, really friendly and helpful. She helped me go through all the options and had me leaving with a smile! Will be returning for surePositiveQuality, Professionalism
Thank you for your fabulous 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleDear Reader/Review Inquisitor I recently moved into a nice place in Barkingside, courtesy of this letting agency and more importantly the skill and interpersonal skills of one of the agents there, James Martin. I viewed just two properties where the 2nd property viewed, there were around 6 families also there viewing the property alongside myself. I was fortunate enough to enter the property first luckily loved and put a deposit down on the place which all happened very smoothly. I would very much be an advocate of this branch and store! Enjoy your new houses everyone! Doug
1/5
GoogleCAREFUL! An agency that does not respect customers. I'm not punctual, They do not answer the phone. An agent named ALY saw that I really want to rent an apartment, he asked me to bribe 100 extra pounds. You run away from this agency.
Thank you Zozo for taking the time to leave us your feedback. Customer experience is very important to us and as such I would greatly appreciate it if you could contact us at review@countrywide.co.uk to discuss the concerns you may have and the serious matter you have raised. Kind regards, Scott
5/5
GoogleGreat service! Karun helped and my family find a flat to rent, the process was very quick and hassle free. Highly recommend!
Thank you for your terrific recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleI called them up to enquire about a property they were selling (the board was up) But they new nothing about it!!!!! Better going to Laurel and Hardy pmsl
Hello, we're sorry you feel this way. We'd really appreciate any further feedback which you can leave by emailing review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleI had great service from the branch, been a tough time looking for houses to rent in this market but Misha from the Lettings Team was so positive and enthusiastic - really helped me gain an understanding!
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery pleased with the service we have received from Amy Burrows, Senior Sales Negotiator. Professional; efficient, effective, reliable and friendly. Thank you, Amy!
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
GoogleI spoke to someone at their office and the woman was ridiculous. I mean a rubbish property with whole house need redoing and they don't have time to make a viewing appt except for one evening because they are busy! poor vendor.
Good afternoon, I am sorry if you were not happy in your experience we us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy.
5/5
GoogleGreat service rendered, we were well followed up till alternative suitable property was provided after the first property quest failed. Cheaper and affordable in the right location, great job. Will always recommend your servicePositiveResponsiveness, Professionalism
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
3/5
GoogleTook a long time from start to finish and we didn’t need a mortgage. Almost 5 months
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleMahnoor provided excellent customer service when managing my recent letting. Throughout the whole process she was very responsive and delivered above and beyond in making sure the move date was met.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
5/5
GoogleOur experience with the Bairstow Eves team has been excellent and cannot speak highly enough of Filiz, Kimberley and everyone at the Barkingside offices. They were always willing to help in any matter and so responsive. I recommend them 100%.
Thanks Juan for the wonderful 5* review! It's great to see that Filiz, Kimberley and the Bairstow Eves team once again provided a professional, helpful and friendly service. Best wishes, Lucy.
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