5/5
Shout out to Misha in the Lettings team. Let her lunch get cold to help me out this afternoon, office full of warm smiles
Agent replied · 30 July 2023
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

Trusted Agent profile · Ilford · Greater London
Verified
★★★★★
294 reviews across 1 platform
31 High Street, Barkingside, Ilford, Greater London, IG6 2AD
Part of Bairstow Eves, see every office.
Bairstow Eves's office in Ilford, Greater London, at 31 High Street, is rated 4.5 out of 5 across 294 reviews on 1 platform, including 294 Google reviews rated 4.5.
Every review we hold for the Ilford office, from every platform, shown as written. First names only.
5/5
Shout out to Misha in the Lettings team. Let her lunch get cold to help me out this afternoon, office full of warm smiles
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
1/5
It was a disappointment to deal with Bairstow Eves . They raised us for the mortgage offer although they had accepted the mortgage offer from an alternative buyer. We put all the efforts to get the mortgage and survey done but the day we got our mortgage offer done ,they told us the seller accepted someone else's offer. We spent about 3 weeks for preparing our mortgage offer. Our mortgage advisor was working hard to get it done for us. Whenever we called them in their office, we had to explain briefly about us. It looked like they were not caring anything. They said sorry to me and kept me in their reserved list for any future property. I kept updating them about the survey and processing of the mortgage offer. They have never told me that they have already accepted somebody's offer. I wasted my time with them. Do not fall in their trap. They are neither professional nor trustworthy. Just the time waster. The people who are running the business looks like trainee. They are very slow in the phone response or dealing with the client.
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
All staff at Barkingside Bairstow Eves were helpful, friendly and they always answered or returned my calls. Filiz sold the house for us quickly and was very informative. Although the house sold quickly it became a slow process (no fault of the estate agents) but manager Kimberley, went above and beyond her role to get things moving. She was kind, sympathetic and professional, seeming like she really cared. I would recommend Bairstow Eves Barkingside office.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
Kris Tajdari is the superstar of Bairstow Eves! The best lettings negotiator ever!!! He made all the process very smoothly and easy! He has done perfect job! I don't even know how to thank him! Thank you Kris!!!
Gabriels, thank you for leaving such kind words, best wishes, Mark
5/5
Freja at the Barkingside branch has been fantastic in liaising on a flat for sale. Great communication via phone and email; thanks Freja
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
Had an amazing experience with my home buying journey. Ongoing support was fantastic; quick responses and fast resolution. Thanks to Kimberly and her team for helping us out in our first-home buying process
Thank you for taking the time to leave us your 5* review. Best wishes, Scott @ Customer Relations.
5/5
Misha and Mahnoor in the lettings team dealt with my enquiry with careful consideration. They were very helpful in providing me with advice for my current tenants. As soon as their tenancy comes to a conclusion I will be sure to get in contact with this company branch as they are very attentive to detail and almost immediate in their correspondence. Thank you once again for liaising with myself back and forth!PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for the great 5* review. Kind regards, Lucy, Customer Relations.
5/5
I was happy with the service I received on purchasing a property. I would like to thank Kimberley for getting things back on track when it looked like things were going to fall through
Thank you for taking the time to leave us this excellent review, it's great to see that the Bairstow Eves team were once again able to provide their proven, 5* service! Best wishes, Lucy.
5/5
Bairstow Eves was recommended to me by a friend who couldn't stop singing praises about the manager called Mahnoor. I had a bad experience with my last tenants who had completely ruined my property and the agents were totally useless. I had decided to sell my property. My friend informed me to go and see the new manager at Bairstow Eves regarding rentals. I was sceptical but decided to go. Hand on heart it was the best decision I made. She is a polite and courteous individual who has the most beautiful smile that puts you at ease. She was sympathetic with my experience . She explained what her company would do to help,explained the policies and procedures about letting the property and how I will be protected. She took time to explain everything and patiently answered all my questions. If it was not for her I wouldnt be letting my property today She was patient,understanding yet very professional. She is an asset to the company and a lovely girl. I would recommend this branch of Bairstow Eves only for the sole purpose of Mahnoor who goes above and beyond her call of duty.
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
5/5
Bairstow Eves was recommended to me by a friend who couldn't stop singing praises about the manager called Mahnoor. I had a bad experience with my last tenants who had completely ruined my property and the agents were totally useless. I had decided to sell my property. My friend informed me to go and see the new manager at Bairstow Eves regarding rentals. I was sceptical but decided to go. Hand on heart it was the best decision I made. She is a polite and courteous individual who has the most beautiful smile that puts you at ease. She was sympathetic with my experience . She explained what her company would do to help,explained the policies and procedures about letting the property and how I will be protected. She took time to explain everything and patiently answered all my questions. If it was not for her I wouldnt be letting my property today She was patient,understanding yet very professional. She is an asset to the company and a lovely girl. I would recommend this branch of Bairstow Eves only for the sole purpose of Mahnoor who goes above and beyond her call of duty.
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
5/5
I have dealt with Julia at Bairstow Eves in Barkingside for a while now and always found her and her team to be very professional and friendly. I would recommend them to anyone
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
5/5
Very happy with the service we received from everyone at the Barkingside branch, from the start to finish & a special thanks to Lauraine, for all her help & advice, always very friendly.
Thank you Jackie for taking the time to leave us this excellent review, it's great to see that the Bairstow Eves team were once again able to provide their proven, 5* service! Best wishes, Lucy.
5/5
Lovely experience with the Lettings team on the high st. Misha and Mahnoor were very professional but also warm, paying attention to detail, really good listeners!
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
I have been using the services of the Barkingside branch for buying and renting properties out since 2014. They are always friendly and helpful and I have had amazing reliable tenants which the branch has found for me. I trust Julia the Manager of the Team who is very professional with my properties which is quite something as I wouldn’t go anywhere else for letting out properties .Zaheeda and Hanif who work in this department are incredibly helpful and efficient and always get on top of enquires and resolve things and are very approachable.Really pleased to see such a great team offering such a great service. They are all amazing with loads of experience and will get the job done. Great service and highly recommended! Five star?? Thank you all! Farzana
Thank you Farzana for taking the time to leave us your wonderful and detailed 5* review! I will, of course, make sure your kind words are forwarded to our local Bairstow Eves team. Kind regards, Scott
5/5
Spoke to Misha in the lettings team today, very helpful and most importantly patient! Will hopefully letting through her once my BTL is sorted!PositiveResponsiveness, Professionalism
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
I chose Bairstow Eves as the sole agent to sell my house recently as they appeared to have the best understanding of the market for my type of property. They demonstrated excellent team work, as every one of the sales executives was up to speed with the progress of the sale and they kept me informed regularly. I was very happy with the service they provided and I would have no hesitation in recommending them to anyone who is serious about selling their property.
Thank you for taking the time to leave us this excellent review and recommendation, it's great to see that the Bairstow Eves team were once again able to provide their proven, 5* service! Best wishes, Lucy.
5/5
I had an amazing experience with the team for my house purchase. In particular, Filiz was nothing short of fantastic. Great people and great service overall.
Thank you for your amazing 5* review! Best wishes, Lucy, Customer Relations.
5/5
Imogen, Filiz and Kimberley were very approachable and friendly. They are very organised and assisted in any way to get our transaction through before 31 March
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
Very happy with the service. Chris Rawlings came to our property and could not have been more helpful. He explained the process clearly and simply to us and answered all our questions fully. Had no hesitation in signing up with him.
Thank you for sharing your positive experience with Chris Rawlings! We are delighted to hear that he provided you with excellent service and made the process clear and simple for you. If you have any more questions in the future, feel free to reach out. Best wishes, Lucy, Customer Relations.
1/5
The worst experience could ever imagine. Notwithstanding that the rule of thumb is that a letting agent is like an extension of the landlord, and is the person who negotiates letting a property out on behalf of the landlord and dealing with an authorised agent is the same as dealing with the landlord direct, the letting agent (contracted on tenants find bases only) at Bairstow Eves in Barkingside Julia Osborne since June 2018 continues to refuse to allow me (the landlord) to see the references she/they have obtained about the tenants. The said letting agent also refuses to provide me with all the information they have obtained from and about my tenants. We are further outraged by the said letting agent to transfer the deposit for both properties in a timely manner or at all. We had a stressful time when it came to deal with her and the said Estate Agency, so we had to go through the complaints department, and the Property Ombudsman as well. It feels that people working in Bairstow Eves Estate Agency have zero customer service skills. If I could give them zero stars I would. I will never ever use them again.
Hi Novruz Thank you for taking the time to leave these comments. I am sorry to hear about the issues you have had. If you would like to discuss this further please contact us on customercare@countrywide.co.uk Kind regards, Jake
1/5
SHAME SHAME on you.Called to view a property that is advertised as "to let" and gave the information they asked then was promised of a call back to get an appointment and they didn't call.in case anybody think we were not suitable at the screening,this weren't the case at all.in fact we are perfect tenants as anyone will say from our history.short story Please do not waste other people's time and act as a real professional instead.
Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy.
5/5
Bairstow Eves Barkingside are a very professional outfit, I work with them on a cooperate landlord level and they offer a service like no other agent on the high street. Whether I instruct them on 2 properties or 20 properties at one time they give each property the right amout of attention and generally have them let within 48hrs to high end professional tenants. I would recommend this agent to everyone with a property to let that wants professional advise and a great level of service, Bairstow Eves Barkingside will not let you down.
Thank You so much for the excellent feedback. I will ensure your comments are passed onto the Regional Director so they are aware of the lengths the staff go to ensure customer service is delivered above and beyond. Many Thanks
4/5
I have long lived with family but finally thought of having a place of my own. I turned to Bairstow Eves because I was recommended by friends. This house-turned-flat where I moved in was managed by Bairstow Eves Barkingside and I have received a very satisfying service from one of the lettings negotiator, Kristofer Tajdari. I do mention him by name because I am very satisfied with the service Kris has provided me on my house hunting adventure, from viewing to move-in. Even after moving in, he is very quick to respond to any queries I may have. Bairstow Eves is not the cheapest option out there, but it is definitely worth every fortune you spent, because of the guys like Kris. I do look forward to have a good professional relationship with him during and beyond this tenancy.
Good Morning, Thank you for taking the time to leave this review. We are very happy you have received the amazing service we always aim to provide. We will ensure Kris receives this positive feedback. Many thanks
5/5
Big thanks are due to Amy Burrows of Bairstow Eves, Barkingside, for the way she conducted our Open Day on Saturday. We had ten viewings and it was brilliantly managed. Thanks also due to her colleagues Jeremy & Zaheeda. Now the offers are starting to come in!
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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