Wellington Wise St. Ives reviews in Huntingdonshire

★★★★★ 5/5

Google

An excellent professional service from start to finish! Selling a home can be stressful, but the entire team made the process smooth and straightforward. Challenges along the way were dealt with quickly and proficiently, with Simon and Sarah going above and beyond at every stage. Their clear communication, prompt updates, and genuine care made all the difference - even when we were exchanging and completing from overseas! The whole team worked seamlessly together to ensure everything ran as stress-free as possible. We're so grateful for their support and wouldn't hesitate to recommend them to anyone looking to sell their home.

Rosemarie · 7 November 2025

★★★★★ 5/5

Google

I recently purchased a house in St Ives using Wellington Wise, from start to finish the service I received was outstanding always kept me up to date, went out of there way to help me with any queries I had. Special thanks to Kerry, Tom G and Jeremy for everything, I really appreciate how easy you made this for me. Would highly recommend anybody wanting to buy or sell a house to use the St Ives branch

Nicholas · 24 October 2018

★★★★★ 1/5

Google

I would not recommend WellingtonWise Letting Agents based on my recent experience. Throughout the end of my tenancy, I was subjected to unnecessary pressure, poor communication, and what I believe was unprofessional behaviour from both Hermione and Robin. Despite my willingness to communicate, offer a payment plan, and resolve rent arrears reasonably (including offering an upfront lump sum), my proposals were dismissed without genuine consideration. Instead, I was threatened with legal action and treated with hostility during a very difficult financial period. What’s more concerning is that highly private and sensitive information about my financial situation and identity was shared and posted publicly online in a way that was distressing, humiliating, and potentially unlawful. If this was done by, or at the direction of, the landlord or agents involved, it would be a serious breach of professionalism and possibly privacy laws. In over four years as a tenant, I never missed rent until the final months when my income changed unexpectedly. I always tried to be transparent and cooperative, but felt constantly blamed, ignored, and disrespected at the end. If you’re looking for an agent that will treat tenants fairly and ethically, I would strongly advise you to proceed with caution.

H · 23 August 2025

★★★★★ 5/5

Google

We had an excellent experience with Charley at Wellington Wise. He was so professional and always available when we had questions or came across any issues. He provide great advice and helped make the buying process smoother than it could have been! Thank you Charley!

Rachel · 11 March 2025

★★★★★ 5/5

Google

Simon, Sarah and the whole team at WellingtonWise have been nothing but exceptional in their commitment, engagement and support in helping find us the right family home. They gave advice and ideas when needed and understood what each family member were looking for and found us the perfect home. Thank you. We would highly recommend, very professional and friendly.

Lynette · 10 February 2026

★★★★★ 5/5

Google

We moved in to a flat in February through Wellington Wise, Holly initially helped us with viewings and was awesome with answering questions. From start to move in she was amazingly helpful and friendly and even came with complimentary gifts which just made as feel more at home! Hermione has since been our manager and has put up with all my questions and queries while also helping us with anything that has popped up since and has truly helped ease us in. Even the inspections have been with such friendly people. I could not be happier six months on from moving in.

Luka · 24 July 2025

★★★★★ 1/5

Google

I’ve had a very poor experience with this letting agency following the end of my tenancy. I informed them that I had left behind a Virgin Media broadband hub (which I remain liable for), as well as a carpet I paid for and a light fitting. I asked for these items to be returned or recovered. Over a month later (7weeks!), despite multiple follow-ups, the agency has done nothing meaningful to resolve the issue. I was told the current tenant “isn’t responding,” and I should just ‘knock on the door’ myself and ask the tenants and that was the extent of their action. No escalation, no solution, no ownership. Complete lack of customer service and general human decency. I have now been charged £40 by Virgin Media for the unreturned hub, an entirely avoidable cost had the agency acted on my request. I’ve raised a formal complaint and submitted a Subject Access Request to see what action was (or wasn’t) taken. Based on this experience, I would strongly advise others to be cautious when dealing with this agency, especially around end-of-tenancy issues and retrieving your property. Communication was poor and responsibility was completely avoided. If I could give 0 stars I would and it sounds like I’m not the first with these issues

Harriet · 18 June 2025

★★★★★ 5/5

Google

As a tenant, Wellington Wise have been the best Letting Agency I have ever interacted with. From a knowledgable, open initial viewing of the property, through to a clear end of tenancy process and prompt deposit return, communication has been excellent. Maintenance issues (of which there were several due to it being an old property) were resolved fairly and promptly. This may partially be due to having a good landlord, but Wellington Wise certainly played their part

Fergus · 4 July 2025

★★★★★ 1/5

Google

Apon first moving into a rental property managed by WellingtonWise, the place was absolutely disgusting with the whole house requiring 2 full days of cleaning, with the oven being covered in grub and the handle hanging off and plenty of other filthy areas in the house. A couple weeks after moving in we have discovered the house had a really bad mould problem, disguised by a coat of paint when we moved in which we were not made aware about. Now moving out the house has been left in a much cleaner condition to when we have first moved in. However we have received an email from one of the employees that they have been given a £215 quote to clean the house however out of sympathy they will charge £100 for the cleaning and weeding? (The house did not have a garden and had two or 3 little weeds at front) They have also got arsy about a blind (that was already in poor condition apon moving in) that got mouldy and was not in a cleanable state. That got removed. This whole situation is a circus show from WellingtonWise wise and they will try to rip you off DO NOT RECOMMEND.

Daniel · 17 May 2025

★★★★★ 5/5

Google

Many Thanks to Sarah, Mike and the team at Wellington Wise St. Ives. A first class service, professional, communicative and responsive. No gimmicks, or hiding behind technology, they pick up the phone, talk to you and tell you what's going on. I highly recommend them.

Robert · 12 November 2024

★★★★★ 5/5

Trustpilot

Highly recommended estate agent

Darren, Paula and Jess were outstanding in their dedication to selling our house. Literally took one month from going live on the market to successful negotiations. Darren in particular made extra effort, above and beyond, to ease the transaction through in our chain above. Highly recommend this amazing team.

Consumer · 21 August 2024

★★★★★ 5/5

Google

Great experience. Easy to contact, very informative, and highly responsive team. They handled everything efficiently and set up viewings swiftly.

D · 10 September 2026

★★★★★ 5/5

Trustpilot

I cannot recommend Wellington Wise…

I cannot recommend Wellington Wise highly enough. Darren was a pleasure to deal with and went out of his way to make sure I was happy and we visited the property multiple times. Always very patient and answered all of my concerns. Thank you for all of your help 🙂

John · 18 June 2024

★★★★★ 5/5

Google

The team at Wellington Wise have shown great professionalism, sensitivity and initiative in dealing with the marketing and selling of my late mother's bungalow. I have been more than impressed with them and would not hesitate to recommend them to others and use the again myself.

Louise · 10 February 2026

★★★★★ 5/5

Google

WellingtonWise were excellent from start to finish of the sale of my parents' house. Michael Denston and his colleagues worked seamlessly together giving advice, managing all the viewings efficiently and kindly, and keeping me updated throughout the sales process. All the team were absolutely lovely, and Mike was extremely patient with all my questions. I highly recommend this team!

Fiona · 10 October 2023

★★★★★ 5/5

Google

I have had beyond positive experiences with this agency with both sales and lettings. they are friendly, knowledgeable and informative. Always keeping us updated the whole way through the process. Really looking forward to using this agency in the future. Thank you all for your hard work :) 5* every time!

Tia · 8 October 2025

★★★★★ 5/5

Google

We use WellingtonWise for sales and lettings, both of which we are really happy with the service we receive. The team are very helpful and always respond quickly with updates. They go above and beyond! We will continue to use WellingtonWise and really appreciate their consistent hard work. Thank you all.

Tilly · 8 October 2025

★★★★★ 1/5

Google

Terrible agent. They told us less than 24 hours before we were due to move in that the house wasn't ready, making us homeless. 3 days before that, they guaranteed the house would be ready and that we could move in. Mostly the idiot landlord's fault, but they could have checked rather than making promises they couldn't possible keep. Not sure how this is allowed with no consequences in this day and age Very disappointing. No stars, but Google insist on putting something.

Lee · 10 October 2024

★★★★★ 4/5

Google

Holly was very helpful and attentive throughout the application and moving process

Debby · 9 May 2025

★★★★★ 1/5

Trustpilot

Terrible agency never respond

Terrible agency. Twice in a row that we requested to view the place within half a day but no reply. Later tried to reach out again, only got told that the place was already fully booked for viewing/ someone wished to buy the place. Terrible service. Everytime called to enquire but refused to give information, got told email only, then after a few days tried to call again and they said the place was already gone.

Annabel · 26 September 2024

★★★★★ 1/5

Trustpilot

poor service

I like to feedback on my recent experience with WelllingtonWise. Despite my numerous attempts to contact your agency via both email and phone regarding a property I was almost certain to rent, I have not received a satisfactory response. I explained my situation as a hospital employee struggling to get time off work and expressed my willingness to rent the property even without a viewing. I understand that viewing is mandatory; hence, I diligently followed up with your team. Unfortunately, the only guidance I received was to submit an online inquiry and await a reply. After several days of persistent follow-up without a meaningful response, I decided to explore other options and came across another property from a different agent, which was in an even more preferred location. When I contacted the new agent, they promptly returned my call the same day and arranged a viewing despite being inundated with inquiries for the popular property. I was fortunate to be the first to view it and immediately placed a secure deposit. In contrast, my experience with WelllingtonWise has been deeply unsatisfactory. Additionally, I have a good annual salary and savings sufficient to cover 12 months’ rent upfront, demonstrating my serious and capable intent as a renter. I can effortlessly afford to rent at £950 per month without any issue whatsoever! Despite daily phone calls and separate follow-up emails, I was amused to receive a nonchalant reply from Holy Goat about an extreme volume of inquiries and no longer available for viewing. I just want to highlight the poor service quality I have come across with WelllingtonWise compared to other agencies. It is concerning that WelllingtonWise seems content to engage multiple potential viewers rather than efficiently addressing the needs of a ready and capable tenant. I hope this feedback serves as a constructive insight into areas where the service can improve.

MISS · 10 July 2024

★★★★★ 5/5

Google

I bought my first home with Wellington Wise in 2013. This was such a good experience I chose to sell this same house with them in 2025. Their communication was fantastic. Costs within the normal range for the locality. Would highly recommend.

Sarah · 1 October 2025

★★★★★ 5/5

Google

I stayed in the Priory, a property managed by WellingtonWise, for about three years. By far one of the best letting agencies I’ve ever had, the staff is very friendly and professional especially Ellie and Aston. If you’re part of a visiting force I highly recommend pursuing one of their properties they manage. They are extremely accommodating to our hours and workload. I can’t recommend this agency enough!

Mark · 24 October 2019

★★★★★ 5/5

Trustpilot

Recommend Agents

Friendly & professional on first meeting , informative and answered all our questions . We were kept informed throughout the sale of the property. Message sent or call to let us know when a viewing was going ahead. Phone calls back and forth with feedback & when offers had been received .Due to having to wait for probate to go through the sale took longer than ourselves or the buyers would have liked. Therefore lots of correspondence, always found Michael , Sarah, Sasha & Richard friendly and helpful .Therefore would like to thank them all for their services.

Sharon · 17 April 2024