Every review we hold for the Hull office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAwful experience with this estate agent. I am still waiting for my deposit to be returned from a rental property 14 days after the tenancy has ended and this should happen within 3-5 working days (however I am unsure why it even takes 3-5 working days it should be available immediately at the end of the tenancy). I have contacted the estate agents 4 times both by email and telephone and still no action has been taken. The landlord of this property also has had a very poor experience with this estate agents. I would definitely advise to avoid.
Faye · 15 August 2025
Agent replied · 20 March 2026
Good Morning Faye, We’re very sorry to hear about your experience and the frustration caused by the delay in receiving your deposit. This is certainly not the level of service we aim to provide.
We have checked our system but, unfortunately, we cannot find your details under the information provided in this review. To help us address this matter as a priority, please could you contact us directly at hull@reedsrains.co.uk with your tenancy details? We will then be able to investigate immediately and ensure this is resolved without further delay.
Your feedback is important to us, and we will also be reviewing our processes to ensure all clients receive the service they deserve.
Warmest Regards, Tanya
★★★★★ 5/5
GoogleGreat service,was in touch everystep of the process,Mark was brilliant try to solve problems when they arrived and id recommend to any one reeds raines
Paul · 20 October 2025
Agent replied · 20 March 2026
Hi Paul, Thank you so much for your kind words! We're delighted to hear that you had such a smooth and efficient experience with us. On behalf of the entire lettings team, thank you and we wish you luck in your new home. Warmest Regards, Tanya.
★★★★★ 5/5
GoogleI’ve had a great experience with this Reeds Rains. Mirka has been great, always professional, responsive, and really helpful throughout the whole process
Sam · 20 October 2025
Agent replied · 20 March 2026
Hi Sam, Thank you so much for your kind words! We're delighted to hear that you had such a smooth and efficient experience with us. On behalf of the entire lettings team, thank you and we wish you luck in your new home. Warmest Regards, Tanya.
★★★★★ 5/5
Google3rd time using Reeds Rains to sell, wouldn’t use anyone else. The team are amazing. Our latest sale was dealt with by Karen Knight- Karen was always at the end of the phone to answer our questions and was always prompt with any queries. As always, Steven Goforth was a diamond right from valuation to completion. Highly recommend!!
Charlotte · 3 August 2024
Agent replied · 9 December 2024
Dear Charlotte - Wow, than you for the amazing review, as always you have been an absolute pleasure to deal with.
Kindest regards,
Steven and Team Hull
★★★★★ 5/5
GoogleI would like to say a big thank you to Alex for helping me in renting my house out for the first time. Alex was helpful and supportive throughout the process answering any questions I had. Thanks
Dave · 20 May 2025
Agent replied · 20 March 2026
Thankyou so much for your lovely review! We really appreciate it and it has made our day!
If you have any further questions, please give us a call. We're always happy to help!
Many Thanks, Tanya and the Hull Lettings Team
★★★★★ 5/5
GoogleWe have had outstanding service from Natalie and the staff at Holderness Road branch. We have sold a couple of properties during the past year. Neither sales have been straight forward yet Natalie has shown patience, professionalism and a solution focussed approach to getting the sales over the line- all done with a smile and a positive attitude. We would highly recommend using Reeds Rains - without reservation. Thank you Natalie (not forgetting Steven and his team of course!) Best wishes Kay and Steve
Kay · 6 February 2023
Agent replied · 6 February 2024
Dear Steve and Kay,
Heartfelt gratitude for sharing a five-star review for us and the special mention for Natalie.
Your thoughtful feedback holds immense value, as does the repeat business you have given us.
Wishing you the very best with sincere regards,
Steven Goforth.
★★★★★ 5/5
GoogleA professional service as always from the team at Reeds Rains. Thank you for your support whilst selling my property. Amelia, a personal thank you for going over and above in selling Mallyan.
Garry · 8 August 2026
Agent replied · 22 August 2026
Thank you so much, Garry, for taking the time to leave such a lovely review.
We’re delighted to hear that you had such a positive experience when selling your home through Reeds Rains. Amelia will be especially pleased to hear your kind words!
Best wishes,
Steven & the Sales Team
★★★★★ 5/5
GoogleDealt with Amelia hewetson multiple times for both sale and purchase and she is brilliant every time, goes that extra mile to help, will always use if possible 🙏 …
Tom · 20 July 2025
Agent replied · 20 March 2026
Dear Tom,
Thank you so much for taking the time to leave such a fantastic review.
We’re absolutely delighted to hear that your experience with Amelia has been so positive, she truly is a valued member of our team, and it’s wonderful to know that her hard work and commitment made such a difference to your sale.
Your kind words and continued support mean a great deal to all of us here at Reeds Rains. We’re thrilled to have earned your trust and look forward to assisting you again in the future, whenever you need us.
Warm regards,
Steven and the Sales Team
★★★★★ 5/5
GoogleExcellent service and assistance from all staff, especially Mirka. A great experience..
Pavel · 10 January 2026
Agent replied · 6 February 2024
Hi Pavel, Thank you so much for your kind words! Mirka will be delighted to hear that you had such a smooth and efficient experience with us. On behalf of the entire lettings team, thank you. Warmest Regards, Tanya.
★★★★★ 5/5
GoogleAs a full-time professional landlord, I can recommend Reed Rains Hull and in particular, Jo at the branch who has gone above and beyond to ensure the process has run smoothly and has proactively addressed any issues along the way.
David · 20 March 2025
Agent replied · 10 November 2024
Dear David, Thankyou so much for your lovely review! We are always delighted to hear positive feedback! Many Thanks, Tanya and the Hull Lettings Team
★★★★★ 5/5
GoogleMirka was Excellent, very friendly and informative.
Couldn't be happier with the service
Oskar · 10 December 2025
Agent replied · 31 December 2025
Hi Oskar, Thank you so much for your kind words! Mirka will be delighted to hear that you had such a smooth and efficient experience with us. On behalf of the entire lettings team, thank you and we wish you luck in your new home. Warmest Regards, Tanya.
★★★★★ 5/5
GoogleCan't recommend Reeds Rains enough, Steven Goforth valued my home (a lot higher than I expected) and followed up with the most personable email. The whole process was seamless from start to finish and my property sold within 5 weeks and even for the asking price thanks to Karen who was a pleasure to deal with throughout.
Shane · 29 May 2024
Agent replied · 19 June 2024
Dear Shane,
We truly appreciate your great review for myself and Karen. It was a pleasure working with you, and your kind words mean the world to the Hull Team. Thank you once again from Steven and the entire Hull Team.
★★★★★ 5/5
GoogleMirka Sieradzka is very helpful and friendly, but the whole team is very nice!
Klaudia · 20 November 2025
Agent replied · 20 March 2026
Good Morning Klaudia, Thank you so much for your kind words! We're delighted to hear that you had such a smooth and efficient experience with us. On behalf of the entire lettings team, thank you and we wish you luck in your new home. Warmest Regards, Tanya.
★★★★★ 5/5
GoogleRecently purchased with Reeds Rains, initially dealing with Karen & then Amelia. They were brilliant, so quick at responding to our emails and messages left, reaching out to our seller with regards to survey findings etc, very friendly and approachable. Would definitely recommend. Thank you for making a stressful process easier!
Daisy · 20 February 2026
Agent replied · 20 March 2026
Hi Daisy,
Thank you so much for your kind words! We’re thrilled to hear that Karen and Amelia were able to support you throughout your purchase and make the process smoother. It means a lot to us that you found our team approachable and responsive. Your recommendation is greatly appreciated, and we’re so glad we could help make a stressful time easier for you.
Wishing you all the best in your new home!
Warm regards,
Steven & The sales team
★★★★★ 5/5
GoogleFast and friendly service. Very thorough and well listed, was advised on value, photos etc.
This is the 2nd house I've listed with Reeds Rains, the listings and service was second to none.
Recommended.
Nick · 22 June 2026
Agent replied · 22 August 2026
Thank you, Nick, for taking the time to leave such a fantastic review and for choosing Reeds Rains once again to market your property!
It was a pleasure to assist you for a second time, and we're delighted to hear that you were pleased with both the service and presentation of your property. We firmly believe that accurate pricing advice, professional photography and high-quality marketing play a vital role in achieving the best possible results, so it's wonderful to know these aspects stood out to you.
Your recommendation means a great deal to us.
We truly appreciate your continued trust and support and wish you all the very best with your move.
Kind regards,
Steven & The Sales Team
Reeds Rains Hull
★★★★★ 5/5
GoogleKaren Knight was brilliant, nothing was too much trouble she helped me all the way. I would highly recomend Reeds Rains as everytime I rang everyone was pleasant and really helpful. Thank you very much.
Linda · 20 March 2025
Agent replied · 28 December 2024
Dear Linda,
Thank you so much for the 5-star review for Karen, this is be sure to delight her this morning.
It was a pleasure working with you during the sale of your lovely home.
With kindest regards,
Steven and the team.
★★★★★ 5/5
GoogleI used Reeds Rains to sell my house, from the outset the process was easy, clear and hassle free. Andrea did our valuation and wrote the brochure for me to review. The valuation was realistic and the costs were very reasonable especially considering the professional look and feel of the posting. The sale process was handled by Karen Knight. Karen was meticulous in her interactions with us, she made numerous helpful suggestions, she guided me through every aspect of the process, loading with the buyer to ensure a smooth sale. Karen was on hand to answer any question throughout the process. I highly recommend Reeds Rains and would definitely use them again.
A · 11 September 2024
★★★★★ 5/5
GoogleUsed reeds rains for my latest rental property. Racheal was amazing and so friendly. Kept me updated on the progress of my application and the move went swiftly. I would highly recommend this company.
Emma · 20 March 2025
Agent replied · 9 December 2024
Dear Emma, Thankyou so much for your lovely review! We are always delighted to hear positive feedback! Many Thanks, Tanya and the Hull Lettings Team
★★★★★ 5/5
GoogleHad an issue with one of my rental properties and Rachael at the Hull branch was quick to get on the case and get it all sorted. Rachael is an asset to the business and i highly recommend her and the team at Reeds Rains Hull.
Steve · 24 September 2024
Agent replied · 24 October 2024
Dear Steve - Many thanks for leaving Rachael and the team a five-star review, it will be sure to brighten Rachael's Monday morning!
Greatly appreciated and happy to help.
Best regards,
Steven and team Hull
★★★★★ 5/5
GoogleI cannot thank Karen Knight and her team enough! What was beginning to become a stressful purchase was dealt with such professionalism and efficiency that soon after, completion came with ease. Thoroughly recommend!
K · 23 March 2025
Agent replied · 20 March 2026
Thank you for your fantastic 5-star review! Karen and the team truly appreciate your kind words, I couldn’t agree more that they do an outstanding job.
Wishing you all the best for the future, and if you ever need us again, please don’t hesitate to get in touch.
Best regards,
Steven & the Hull Sales Team
★★★★★ 5/5
GoogleBooked a valuation with Tony from reeds rain recently and he was very good full of information and very polite explained everything in a clear way ,I decided to put property on with them Steven came with Tony and took photographs so hopefully property will be sold soon
Debbie · 20 February 2026
Agent replied · 20 March 2026
Dear Debbie,
Thank you very much for taking the time to leave such a fantastic 5-star review. We’re delighted to hear that Tony provided a clear, informative, and polite valuation experience, and that you felt confident moving forward with us. It’s also great to know that we made the process smooth when visiting to take the photographs. On behalf of the whole sales team, thank you for choosing Reeds Rains, we look forward to working hard to achieve a successful sale for you.
Regards,
Steven
★★★★★ 5/5
GoogleFrom the first visit for valuation through to completion I felt in safe hands. Karen Knight in particular was helpful throughout and was always keeping me up to date with how things progressed.I would heartily recommend Reeds Rains to anyone. Whether buying or selling I consider their service to be of the highest order.
Kathleen · 24 December 2025
Agent replied · 31 December 2025
Thank you so much for your kind words, Kathleen. It was a pleasure assisting you from the initial valuation through to completion, and we’re delighted to hear that you felt in safe hands throughout the process.
Karen will be especially pleased to know how much you appreciated her support and regular updates.
On behalf of Steven, Karen and the entire sales team, we’d like to say that you have been a real pleasure to deal with, and we wish you the very best of luck in this exciting new chapter.
Thank you again for your recommendation and for choosing Reeds Rains.
★★★★★ 5/5
GoogleAs a long standing Landlord with Reed Eains, I would like to thank Mirka from Lettings who has been a star. Thank you Mirka:)
LISA · 17 April 2026
★★★★★ 1/5
GoogleVery poor experience with renting out a property. Long periods of time trying to sort a very small maintenance issue.
Nil response to complaints until chased several times. Responses very defensive.
Did not follow tenancy contract instructions.
Staff very rude when ringing branch with questions.
Solution offered by branch manager that I would not be using them to sell property, despite them managing the rental of property was to offer a discount on sales cost. No apology or reassurance that issues would be looked into.
Overall communication was very poor with customer experience obviously not being a priority
Lauren · 20 March 2025
Agent replied · 28 December 2024
Dear Lauren,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with our services did not meet your expectations. We take customer concerns seriously and strive to provide a high standard of service across all areas.
While we understand your frustrations, we assure you that we aim to address maintenance issues, tenant-related matters, and communication with care and efficiency. Your feedback regarding the communication and handling of your concerns is valuable, and we will take it on board as we review our processes to ensure we continue improving.
Thank you again for your feedback and we wish you the best for the future.
Kind Regards, Tanya and the Lettings Team
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