Trusted Agent profile · Hull
★★★★★
105 reviews across 1 platform
Pod 1, The Treetops, Hesslewood Office Park, Hull, HU13 0LH
Poppy Residential's office in Hull, at Pod 1, is rated 2.9 out of 5 across 105 reviews on 1 platform, including 105 Google reviews rated 2.9.
Every review we hold for the Hull office, from every platform, shown as written. First names only.
1/5
GoogleRang up yesterday after viewing a house and they said they would get back in touch so I left my name and number so they could contact me. I hadn't heard nothing so I rang them instead to find out they had gone and let the house to someone else. Very unorganised defo not going to recommend them as a letting agency
1/5
Googlei can’t find this office
Hi Kuoma, Sorry that you was not able to find us, please call us on 01482 307007 and we will be happy to give you directions to our lovely new office at Hesslewood Hall.
1/5
GoogleArranged a viewing through Poppy for a property on Albion Street and then agent didn't turn up and couldn't be contacted. It was only when I got home that I realised that their office is only on the next street yet they still couldn't be bothered to attend or let me know for whatever reason. Won't use this agent in the future
1/5
GoogleDO NOT USE worse experience of my life I reported problems for a year before I had enough and decided to leave and they tried taking my deposit I can’t believe this company is allowed to operate awful company no more then thieves
1/5
GoogleWorst letting charging me for repairs that were there before I moved in and I paid to have it cleaned to showroom standard cleaner than than it was when I moved in so they are charging me for wait for it a deep clean excuses for scaming stealing should I say my deposit bad business bad company
1/5
GoogleGreat if you enjoy being talked to like a five year old, waiting for over 3 years for repairs (to no avail), health and safety violations on regular basis, have your letting agent cut the corners. Oh, yeah. I also truly enjoy reporting the same issues on regular basis and never expect anything to be fixed.
5/5
GoogleThankyou to all of the staff at helpful staff at Poppy, I don’t normally write reviews but in this case I am making an exception. Having worked all over the country I have found this company to be highly proffesional, very helpful, friendly and a pleasure to deal with. Thank you once again.
5/5
GoogleThank you all at Poppy Residential for all your help !! We needed to rent a house in Hull at short notice and Poppy came to the rescue. Friendly and professional - couldn't have asked for a better service. We will happliy recommend and use you again.
5/5
Googlethankyou Poppy ajency for looking after our famly . We have being staying in your hous 1 year and now we go back to Poland. You have looked after us so very well , great servis , great peeple , any problem sorted strate away. thankyou
1/5
GoogleThey make you to fill a form to view a property and next day the property is no longer available. They would give more expensive in the same area.NegativeQuality
1/5
GoogleThey make you to fill a form to view a property and next day the property is no longer available. They would give more expensive in the same area.NegativeQuality
5/5
GoogleExcellent service and friendly staff. Kept us informed every step of the way and made a very stressful process as painless as possible. Would highly recommend to anyone wanting a professional sales team on their side!
1/5
GoogleNo flexible or fair to see properties
5/5
GoogleAll reported issues resolved quickly and in a professional manner.Thank you so much for all your help and support, you are a wonderful and professional team😊PositiveResponsiveness, Professionalism
1/5
GoogleWorst company dont need any brain cells just a nice pair of legs how this lot are still in business is beyond me,they havn't got a clue.
5/5
GoogleGood tenancy, fixed issues when i had them, the moving out process was painless and received my full deposit with no arguments
1/5
GoogleRating only, no written review.
*Response in relation to your 'Krash Bandikush' review below. We’re sorry to hear that you were unhappy with your experience. All applications are subject to a standard referencing process, including affordability and guarantor checks carried out by an independent referencing company. Unfortunately, on this occasion, the application did not meet the required criteria, and we were therefore unable to proceed. Throughout the process, our team remained responsive and patient, managing a high volume of calls and queries to ensure all aspects of the application were clearly explained and supported. We would also like to clarify that the holding deposit terms were clearly outlined and agreed to in writing prior to payment, in line with current legislation. We strongly refute any suggestion of misconduct or unfair treatment. We are committed to treating all applicants fairly, transparently, and professionally at all times. If you would like to discuss your application further, please contact us directly so we can review this with you.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
*Response in relation to your 'Krash Bandikush' review below. We’re sorry to hear that you were unhappy with your experience. All applications are subject to a standard referencing process, including affordability and guarantor checks carried out by an independent referencing company. Unfortunately, on this occasion, the application did not meet the required criteria, and we were therefore unable to proceed. Throughout the process, our team remained responsive and patient, managing a high volume of calls and queries to ensure all aspects of the application were clearly explained and supported. We would also like to clarify that the holding deposit terms were clearly outlined and agreed to in writing prior to payment, in line with current legislation. We strongly refute any suggestion of misconduct or unfair treatment. We are committed to treating all applicants fairly, transparently, and professionally at all times. If you would like to discuss your application further, please contact us directly so we can review this with you.
5/5
GoogleSmooth easy and really enjoyable experience for saying it's a stressful time. The team where professional and was made to feel like person rather than a business transaction.
1/5
GoogleBad office and rats fill the place. Advice: stay away from it
5/5
GoogleAlways a worry when you let your property out. However a very professional company. Kept me up dated and found great tenants.
5/5
Googlejust had to write you a review its to good to be back with a proper letting agent , thanks for sorting me out so quickly, x
1/5
GoogleTerrible customer service! Didn't even call us to say we hadn't got the property we applied for. I'll be avoiding any property let/sold by Poppy
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
