Poppy Residential Hull reviews

★★★★★ 1/5

Google

Poppy Residential deserves 0 stars, to be completely honest. They don't respond to emails regarding issues with the property or in response to getting your deposit back, the girls in the office have very little knowledge of the properties and are totally unhelpful. I received the keys to my property last year and to my surprise it was filthy, and they had listed the property as being professionally cleaned before I had arrived on the inventory. The dishwasher was broken for 8 months despite numerous emails and calls made to the estate agents, and I was informed by the repairs company that they actually knew it was broken before I had moved into the property, and left it that way. What really came as a kick in the teeth is that they then tried to charge me over £100 for cleaning services once I had vacated my property, which I have photo evidence of being clean and in a much better condition than I had received it.They are highly unreliable and unprofessional, and I would actively discourage any tenants from using their services.NegativeResponsiveness, Quality, Professionalism

Millie · 25 October 2020

★★★★★ 5/5

Google

Thank you Poppy for selling my house in less than a week! As soon as I contacted Poppy they arranged a suitable time for my house to be valued and it was beautifully photographed by Amy. It was listed online within a couple of days and I had requests for viewings straight away. Within a week it was sold for the full asking price! Could not be happier with the service I received and all for a very reasonable price. Would definitely recommend Poppy to anybody looking to sell/let their home.

Anna · 2 October 2020

★★★★★ 5/5

Google

I have had two viewing now and Lauren was very informative about the property and had great customer service. I would definitely recommend using Poppy for places to live in Hull city centre.

Daniel · 7 June 2020

★★★★★ 5/5

Google

Poppy Residential have managed our apartments for the past ten years and they have always been professional, helpful and friendly. If access is required to properties for maintenance purposes, permission is always sought in advance from tenants as whilst it is not their property is it their home. Any issues found are always dealt with quickly and efficiently by accredited trades people. We have no reservation in highly recommending them

Sue · 7 June 2022

★★★★★ 1/5

Google

Landlord took spare keys and was going to come in while no one was home, luckily there was someone home that morning. Didn't feel safe at all knowing they would let the landlord walk in whenever and bring people with him (one of whom was the neighbour we made a complaint about who was rude and aggressive).When complained about that neighbour's noise, nothing happened. Also took around a month after we already moved out for them to accept the keys back.

Aleksandra · 7 June 2020

★★★★★ 1/5

Google

I can honestly say this was the worst experience of renting...ever. Had an unsecure back door for 6+ months. The door had a 3cm gap at the bottom resulting in a freezing cold house and being constantly worried about security of the house. Several areas of the house had leaks. Promised that maintenance would come and they would never turn up. The problems only got resolved after getting environmental health involved. To top it off, the landlord and poppy residential let themselves into my property without permission, completely unannounced! This was truly embarrassing and made me feel like I had no privacy in my own home. I was on edge constantly worrying they would let themselves in. Do not waste your money signing with this company it was the worst year of my life having to live in that disgusting house. The one redeeming factor was that because I hated it so much, I saved up a deposit to buy a house much faster 👍🏻 FYI one of the five star reviews is actually by an employee, Amy Towse, who actually works there and dealt (or didn't) with many of my issues.

Collette · 7 June 2020

★★★★★ 5/5

Google

Thank you Poppy for selling my house in less than a week! As soon as I contacted Poppy they arranged a suitable time for my house to be valued and it was beautifully photographed by Amy. It was listed online within a couple of days and I had requests for viewings straight away. Within a week it was sold for the full asking price! Could not be happier with the service I received and all for a very reasonable price. Would definitely recommend Poppy to anybody looking to sell/let their home.

Anna-Marie · 7 June 2020

★★★★★ 1/5

Google

Great if you're a landlord I imagine; if you're a renter they're absolutely dreadful. While their fees and contracts are reasonable, their customer service starts warm and welcoming as you sign your contract - then instantly turns amateur and unprofessional thereafter. When they want something from you (access to the property, gas certificates etc), their approach is impersonal and aggressive with zero consideration or flexibility for your availability. But when you need their help, such as repairs or concerns you have, you'll have long waits (eg 4 months to fix an oven!) and be fobbed off with dismissive calls, emails and contradictory messages (such as saying they do not have any record of an email... that they already replied to) with communication skills designed only to make you feel small... if you actually get a response. To give an example of the shady attitude and, frankly childish behaviour of the staff they employ: while my housemate was away, I broke my key in the door and so called the office to ask if they had a spare, or if I could borrow one from them to get a copy at my own expense. I was told "we don't carry copies of the property keys". No practical suggestions or solutions offered. They didn't even check the property was secure, or that the lock was faulty. Fortunately my housemate returned early and let me get a copy of his. A few weeks later I got an email from their office saying it was time to do a property check, and that they would be coming on X date". I called to tell them nobody would be able to let them in on that date (remember, they "don't carry keys"...) - "*sigh* you don't have to be in, we'll let ourselves in"... I reminded them they'd said they didn't have keys when I needed one so how would that be possible?... after a long pause "oh, we found one in a drawer". This theme continued my entire tenancy. Unless they've replaced or retrained the people who deal with THEIR CUSTOMERS, use them only if you're desperate and can't find a property with another agent.

G · 8 June 2019

★★★★★ 1/5

Google

Can honestly say I've never experienced a viewing like it! Had a booking arranged at 5pm today, only to be told when I rung the office to confirm in the early afternoon from work, that the time was 16.45pm. Bit strange but thought nothing of it. Turned up at the property right on time (16.45) to find no-one there waiting for me. Again, bit strange but I was willing to wait. A few minutes later a gentleman walks up with a young lady and they tell me they're both booked in for a viewing but not until 5pm. Now three of us were waiting in the freezing cold! Another few minutes later, two women walk up, shortly followed by another woman and a man. Yes, 7 of us in total waiting outside in the freezing cold. Absolutely wonderful! A lady finally turns up at 5pm, only to inform us that she doesn't work for Poppy, she had been roped in to do the viewing because they're short staffed. On inspection of the property (which was nothing like the pictures), I'd had enough and walked out. If they can't get a viewing right, or turn up on time, that just says it all.

Samantha · 8 June 2019

★★★★★ 1/5

Google

Worst experience of customer service and professionalism I have ever had. This company throughout our tenancy were useless at dealing with problems and on a number of occasions the request were simply ignored and I had to fix the problems myself. At the end of the tenancy agreement they tried to take over half of full our deposit through lies. They were rude in their emails and were just after our money. Luckily the tds exists and so was able to get nearly all of our deposit back but it has taken 4 months. Do not use this company!

Emma · 8 June 2018

★★★★★ 1/5

Google

Very interesting reading previous reviews and experiences as they appear to mirror my own. I remain to this date, absolutely dumbfounded how 'professional' companies can fail to carry out duties, obligated by law. My window has been broken since November 2016 and yet some 9 months has yet to be repaired. I have been reassured countless times that this health hazard would be repaired, yet to no avail. I have been the one to chase the repair since its occurrence and despite best efforts have appeared to have fallen on deaf ears. Naturally, customer service has been virtually non-existent, and would recommend, with utmost urgency, that poppy purchase the 'customer service for dummies' paperback copy off Amazon for £6.99. I would not recommend this 'service' to anybody and wish any customer involved with the company the very best of luck, unfortunately, i believe, it may be needed.

Cameron · 8 June 2018

★★★★★ 5/5

Google

Great service from all of the team

Samantha · 14 August 2025

★★★★★ 5/5

Google

Amazing experience with this company extremely helpful and very kind people! will definitely recommend

Gabrielle · 22 May 2025

★★★★★ 5/5

Google

I've used Poppy Residential for several of years (rental and sales) and found all their team helpful and professional.

Tony · 21 March 2025

★★★★★ 1/5

Google

This agency is horrible. Checkups every year with making pictures of your staff. If you need to repair anything you have to wait for weeks till someone come in , after endless calls. I had broken boiler for 8 weeks in winter till they repair it. So spend 8 weeks without hot water or heating . After I moved out and left house clean they charge me for smallest things with prices from space. Not recommending .

Mr · 8 June 2016

★★★★★ 5/5

Google

f you are a landlord with property in Hull, Beverley and surrounding area and you are looking for management agent, do what we did with our portfolio and move it to Poppy Residential. These guys are amazing, they are professional, proactive, friendly and above all else give you a damn good service. PS. Many thanks and I very much appreciate your help in dealing with my problematic tenant so quickly and expediently. Well Done!

Paul · 8 June 2017

★★★★★ 5/5

Google

Me and my wife want to say a big thank you for the extra mile that you went to. To get our property ready. It's easy to give a bad review when something goes wrong. Things can go not to planned with moving. But when you have got a company like poppy . They will go the extra mile for you. Thanks again. We love our new home. Mr and Mrs Johnson

Barry · 8 June 2018

★★★★★ 5/5

Google

Couldn't recommend the Poppy team enough! Having rented with them for the past two years i couldn't imagine ever moving property agents. The staff are more than friendly and professional. If there is ever a problem in my house they always send someone over straight away to fix it, they deal with most of my property requirements , leaving me stress free and i have never once been disappointed!

Lucy · 8 June 2019

★★★★★ 5/5

Google

Staff were incredibly helpful and friendly. Service was top notch!

Jack · 21 March 2025

★★★★★ 1/5

Google

They arent a very good company for tenants at all, repairs take ages to so and then theres when there is a serious issue like all the lights go out and it's not the fuse and they have taking over 24hours to even say about getting someone sent out. If I was you avoid this company and ho with a bigger well known one

Jade · 7 June 2020

★★★★★ 1/5

Google

Tried to steal my deposit claiming for items that they add no legal rights too. Took the matter to TDS and Received my full deposit back. This company operates in a fraudulent manner when it comes to deposit retention. Also left me and my children in a house over winter with no heating on more than 4 occasions. Terrible company

Mark · 7 June 2020

★★★★★ 1/5

Google

The company tried to take money off me when we moved out for a damaged carpet that was already damaged when we moved in, luckily I had photos to prove this. Tried too charge me for no garage keys been handed in yet there was no garage. Had to wait ages for general repairs too be done also.NegativeProfessionalism

Kelvin · 25 October 2020

★★★★★ 5/5

Google

Poppy has assisted me in locating and purchasing my 6th property in Hull, all of which are now fully managed by Poppy. I am pleased to say I find Poppy Residential totally professional, extremely friendly and above all proactive in every aspect of the management of my properties. I can highly recommend this agency to anyone thinking of having a fully managed service.

Mr · 8 June 2017

★★★★★ 1/5

Google

i can’t find this office

Kuma · 24 May 2023