Trusted Agent profile · Hugglescote
★★★★★
826 reviews across 2 platforms
Grange Road, Hugglescote, LE67 2NL
Part of Morris Homes Ltd, see every office.
Morris Homes Ltd's office in Hugglescote, at Grange Road, is rated 4.2 out of 5 across 826 reviews on two platforms, including 3 Google reviews rated 5.0.
Every review we hold for the Hugglescote office, from every platform, shown as written. First names only.
5/5
TrustpilotI visted the hunsbury grange site today…
I visted the hunsbury grange site today and met Jess? It was so lovely to meet someone knowledgeable but not pushy. I rarely give feedback but she went out of her way to give us local information. We are coming back and hope we get the same experience when we reserve our home
1/5
TrustpilotGarden Flooded
Almost two years in the property and issues still occurring! My entire back garden has washed away and they say it’s my fault! I haven’t even planted a bush! I have a 5 week old at home who will have a mud pit for a back garden and they refuse to do anything. Terrible customer service!
2/5
TrustpilotBrand new build
Bought brand new build from Morris Homes in late 2021. As several others have reported below, the sales and completion process went through very smoothly, the home has a nice design and is built in a nice neighbourhood. Unfortunately, once in the house we noticed many faults and issues, ranging from decorative to structural, the majority of which were patently due to laziness and lack of care on the part of their contractors Sadly, aftercare from Morris Homes has been abysmal. Although they initially made efforts to rectify issues within the first two weeks of moving in, after that time they simply decided to stop replying to messages and on the rare occasion when they did bother to reply they simply assured us that they were looking into fixing our issues and would get back to us, which they never did. When I later challenged this poor service with customer care department, they offered few solutions and gave the distinct impression that they did not care.
5/5
TrustpilotNew build 2021
We recently purchased our new home in November last year from the developer Shelbourne estates, which is part of Morris homes. The customer care has been excellent from start to finish. The few snags that we reported were swiftly taken care of and resolved within a week. The sales assistant on site it wonderful and often calls to check everything is ok. The site manager is very helpful and nothing has been too much trouble. Overall we are very satisfied with our new home and would highly recommend them to anyone.
5/5
TrustpilotThe Willows, Kineton
Met with the sales rep about a new property for my mother. The sales rep was incredibly polite, informative and realistic about my mother’s restrictions. She really helped us to assess the development and we were very impressed with how much green space had been included on the development. I would recommend Morris Homes to anyone.
5/5
TrustpilotCurrently viewing the Prince’s Meadows…
Currently viewing the Prince’s Meadows development at Kirkham. Hanna at sales has been really helpful, professional and pleasant. She has answered all our queries and concerns, nothing seems to be a problem or to much bother. Great sales and we would highly recommend dealing with Hanna.
5/5
TrustpilotJeannette at St Michaels Park
Popped into the sales centre today and met a very nice lady called Jeannette who was extremely knowledgeable and helpful about the development.Unfortunately for us she didn't have any 5 bed properties on the market, except the showhome which we thought was really well set out and clean. Would look to buy in the future
5/5
TrustpilotBroadacre
We visited the Morris Homes development at Broadacre (Shepherd Road) in St Anne’s on the sea last week. Lizette arranged our visit and Phil welcomed us. The show house is beautiful. We were very impressed. The design is excellent. The fittings are top class.
5/5
TrustpilotHunsbury Grange
Jess at Hunsbury Grange was so professional, friendly and helpful. We felt really taken care of.
5/5
TrustpilotExcellent customer service at Morris Homes
I want to share my experience of the excellent customer service I received at Morris Homes over the last two weeks. The showhome was presented with the highest level of quality, and the sales consultant offered excellent care and support, which made the prospect of owning a home seem seamless. Thank you for such a great experience!
5/5
TrustpilotGiving builders a good name! I rarely write reviews but I couldn’t…
I rarely write reviews but I couldn’t be happier with the service I’ve received from Claire and Paul at Morris Homes, Shelbourne. It’s been excellent from start to finish, going above and beyond to make the move to our new home as smooth as possible. Built to a fabulous standard and any little snag dealt with immediately. Thank you so much, all the little touches are so appreciated. Would highly recommend!
5/5
TrustpilotAbove and Beyond
The Salesladies Lisa and Victoria at the Lathom Grange site are very knowledgable and extreamly helpful nothing is too much trouble and in the time i have been dealing with them over the past 12 months they have helped me considerably making every aspect of my purchase a happy one Thank You both...
5/5
TrustpilotQuality experience and advisor Nicky
Sales Advisor Nicky Douse very helpful, welcoming and professional. Lots of information provided and time to look at show houses. Impressed with exteriors and interiors with quality equipment and lay out of site very good. Brochures and web site clear and demonstrate quality of company principles.
5/5
TrustpilotCarol and Jo are so incredibly helpful
Carol and Jo are so incredibly helpful. We are planning a relocation from the South West to the North West, at a specific time, so have had lots of questions! They have taken the time, both over email and then in person, to carefully answer our queries. We feel really valued and in good hands. Thank you and looking forward to speaking to you again soon.
5/5
TrustpilotThe Orchards
Kim and Hannah at The Orchards are great. They were very supportive, understood our needs and helped to meet them. They have in depth knowledge which has been very helpful in personalizing our home. They are responsive and very kind. The whole process has been smooth and stress-free.
5/5
TrustpilotThe perfect Sales Advisor
Hannah, the Sales Advisor at Princes Meadow, was outstanding.She listened to our ‘wants’, ‘needs’ and our ‘aspirations’. She escorted us around the site and based upon her knowledge, experience and counsel she helped us to identify the perfect home solution for us
4/5
TrustpilotA great experience
Carol was very helpful, friendly and knowledgeable about the houses and the specifics. We didn't feel rushed and had the option to ask all the questions we had.
5/5
TrustpilotMorris homes
Dealt with a lovely lady today called jan.
2/5
TrustpilotShocking customer service...
While we love our house from Morris Homes, the customer service has been absolutely shocking. When we first moved in it seemed to be fine. One builder was very helpful but since he has left the site it has gone downhill massively. They have been rude, arrogant and incredibly unhelpful. Half the jobs they were meant to do haven't been done and there's 0 communication about it. We're left in limbo most of the time. They only care about you up until they have their money then after that you may as well not exist.
5/5
TrustpilotGreat experience purchasing our first home
Having enquired about the possibility of purchasing our first home, the team were incredibly helpful and informative without looking to just make a sale, being on hand for any questions and help every step of the way from enquiry through to moving day. Our home is superb quality and the experience was just as excellent
5/5
TrustpilotBroadacre St Annes development
From the start sales advisor Lizette. Has been very helpful. All through the process. Nothing is too much trouble.The site manager is always there if needed. Customer care is always on the button. Can't prase them enough. I would recommend them if looking for a new home.
4/5
TrustpilotThe Willows, Kineton. We have lived in our house at The…
We have lived in our house at The Willows for a year now, and are very happy with the service we have received from our first viewing until now. Any problems that have cropped up have been promptly and efficiently attended to. We like the surroundings and are feeling quite settled in the house.
1/5
TrustpilotMorris Homes Boughton Grange Reservation
Reserving a property with Morris Homes on the Boughton Grange development was the single worst experience I have ever had with any company.3 words define Morris Homes as a company and their staff:- Rude- Uncaring- UnreasonableThey do not care about how they build their homes.Once they had my reservation deposit they ignored any queries and were overall uncooperative.During my reservation I highlighted numerous issues and damage to the property, which was extensive and even including but not limited to:- Holes in the interior/exterior walls- Dead grass because rubble was left under the turf- Peeling sealant- Badly cut flooring (which I paid extra for)When I highlighted issues with Morris Homes, I found that they will always tell you one thing in person, but then they will not bother to rectify any of their failings.The best I received was someone attempting to bodge damage with touchups and a trigger happy person with a sealant gun.They regularly informed me throughout that Morris Homes has a 2 year warranty so any problems I found would be better sorted once I had moved in. (Read the trustpilot reviews on how effective Morris Homes are in their warranty period).They also did not correctly follow their own site plans and drawings which I signed to when reserving. I recommend taking pictures of every document you sign in the sales office.I wish I had never I embarked on my Morris Homes journey of pure disappointment.
5/5
TrustpilotLovey development. Professional advice.
Spoke to Pam at upholland gardens today. Very helpful and informative, gave very clear information on the upcoming availability and gave great advice on how to proceed.
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