William H Brown Huddersfield reviews

★★★★★ 5/5

Google

I had a fantastic experience with Connor at William H Brown while moving into my own place for the first time. As a first-time renter, I had a lot of questions, but Connor was incredibly helpful throughout the whole process. He took the time to answer every question I had and made sure I understood each step, which made everything much less stressful. He was also very quick to respond whenever I got in touch, which made the process smooth and efficient from start to finish. Thanks to his support, moving into my first place was a really positive experience. I’d highly recommend Connor at William H Brown to anyone looking for a helpful and reliable letting agent.

Jack · 16 March 2026

★★★★★ 5/5

Google

Outstanding service from start to finish Jake Brook 10/10🥳💃🫡 We couldn’t be happier with the service we received. Communication was excellent throughout and everything was explained clearly, which made the whole process easy to understand. He was always friendly, patient, and quick to respond to any questions we had. A true professional who genuinely cares about his customers. 10/10 service highly recommended Jake Brook.

Gladys · 16 March 2026

★★★★★ 5/5

Google

Anne is an amazing mortgage advisor. Really knowledgeable, approachable and attentive. You can tell the enthusiasm and her enjoyment of the job really does shine through. Anne would always reply to emails promptly and even go above and beyond on her days off! She made the stress of applying for a mortgage much less stressful and did everything she could to take the pressure and stress away. I really hope Anne's hard work and dedication gets acknowledged like she deserves. Thank you so much!! X

Sadie · 2 October 2025

★★★★★ 5/5

Google

I couldn't be more pleased with the service I received from our very first meeting, Anne demonstrated a deep understanding of the mortgage market and took her time to explain and answer all of my questions clearly and patiently. What stood out most was her responsiveness and commitment to ensuring that I felt confident every step of the way. She really made the process easy and seamless. I highly recommend Anne Luby to anyone looking for a knowledgeable, honest, and client-focused mortgage advisor. The level of professionalism and care provided truly set her apart. Thank you, Funmilola

Funmilola · 11 September 2025

★★★★★ 5/5

Google

I couldn’t recommend William H Brown highly enough, especially our mortgage advisor Jake Brook. Jake made the entire process feel simple and straightforward, which went a long way as first-time buyers. He was always on hand to answer our questions and guide us through each step of the journey. Thanks again Jake!

Sam · 16 March 2026

★★★★★ 5/5

Google

Massive thank you to our mortgage advisor Jake who has been fantastic from start to finish through our mortgage journey. Jake was friendly, professional and kept us informed at every step. His support exceeded our expectations of the services. I wouldn’t hesitate to recommend his services in the future.

Sinnead · 2 April 2026

★★★★★ 5/5

Google

I recently advertised a house to let through William H Brown. I dealt with Jessica Halliday one of their Letting negotiators. I am delight to report that the house was advertised on Wednesday 27th August and was let on the same day. The tenants moved in on 30th August. A big thanks to William H Brown and especially to Jessica Halliday. Thanks for your professionalism, efficiency and excellent service.

James · 9 September 2025

★★★★★ 5/5

Google

Many thanks to Jake Brook, an outstanding agent professional, patient, supportive, and understanding throughout the entire process. One of Jake’s greatest strengths is his excellent communication and quick responses, which made everything smooth and stress free. You deserve more than 5 ⭐!

Steve · 16 March 2026

★★★★★ 1/5

Google

We listed our home with William H Brown when Strike was taken over by Purple Bricks. After the initial valuation we didn't have any viewing from them, instead all our viewings came from Purple Bricks. When our first sale with Purple Bricks fell through, we advised that we were moving to a different estate agent in Huddersfield. William H Brown requested that we let them have a crack at selling as the only agent, which we agreed to. Over the next 6-8 weeks there were barely any viewings, and I had to call them to chase for updates. Every time I called, they advised us to drop the price. By the time they actually got an offer for us (thanks to multiple price reductions) it was £40k under what they had valued the house at (and what we had bought the property for 1 year prior). They knew we were desperate to sell, and I feel they took advantage of this to get us to accept a very low offer. They often repeated "your house is only worth what someone is willing to pay for it", so rather than getting people in to view the property that were looking in our price bracket, we ended up selling for £40k less than we paid for it 1 year previously. Despite them telling us they would conduct the viewings, not once did they do this. They relied on us to show the potential buyers around for the very few viewings they obtained for our property. When we eventually accepted the low offer we didn't hear from the agents again. No phone calls updating us on progress, not even a message or a phone call when the sale completed. Other than listing the property for sale online, I'm struggling to find anything they actually did to earn their fee. You would think given the thousands of pounds they are making from the sale, a courtesy phone call after completion, or an email, would be in order. Instead we received nothing from them. Disgusting and highly unprofessional. Quite honestly this has been the worst agency I have ever dealt with, and if I could start the process again I would avoid. I should have taken the property away from them when I initially wanted to and not let them convince me to stay as it ended up costing me a lot of money. There is no decent level of service, they didn't conduct any viewings despite us paying for the package where they do them, there was zero communication with us once the property had sold. They basically just took their money and left. Please avoid using William H Brown Huddersfield to sell your home, and if you do use them please think carefully if they try to convince you to devalue your home in order to get the sale quickly. Ask yourself whether they are doing everything they can to market your property effectively, and if they're coming to you with other options rather than multiple price drops. Consider instead listing with another agent in the Huddersfield area, as you will likely be looked after much better than our experience with this branch.

Nathan · 29 December 2024

★★★★★ 5/5

Google

I’ve had an absolutely outstanding experience with William H Brown from start to finish. The whole process was handled with professionalism, efficiency, and genuine care. A special mention has to go to Marco his communication throughout has been exceptional. He kept me updated at every stage, answered any questions quickly, and made what can often be a stressful process feel completely seamless. What really impressed me is how fast everything moved I was viewing the property just last week, and today I’ve already got my keys. Unreal service. I genuinely couldn’t recommend William H Brown enough and will definitely be using them again in the future. Thank you for making the whole experience smooth and stress-free!

Haroon · 2 April 2026

★★★★★ 5/5

Google

We first met Anne Luby in April 2024, and by September, we had found the perfect property. From our very first meeting, Anne was polite, professional, friendly, kind, and enthusiastic. Months later, we chose Anne as our mortgage advisor, and she still remembered our names and circumstances. Her demeanor remained just as warm and professional as when we first met. Throughout our meetings, Anne ensured we were actively involved, walking us through every step of the mortgage process. She shared her screen with us and explained everything clearly. Although our situation was somewhat complex, Anne helped us secure a mortgage quickly. She kept us updated throughout the process, and her service was truly exceptional. We are so glad and thankful that we chose her as our mortgage advisor.

Mel · 27 October 2024

★★★★★ 5/5

Google

Absolutely excellent customer service. I knew I had picked the right agent when Olivia signed me up. Very professional and offered me good advice. Manveer has been my main point of contact and couldn't do enough for me. I must also mention Dave who accompanies viewers. He is both very affable and very knowledgeable. The manager, Liz, runs a great team. They are a credit to her style of management. I would recommend them 100 per cent. They have customer service absolutely nailed. Paul

Paul · 27 October 2024

★★★★★ 5/5

Google

Super, personal and friendly experience. Jessica Halliday is a star, and guided me so well all the way along; None of my silly questions were too much trouble for her!

Dave · 2 April 2026

★★★★★ 1/5

Google

I am extremely dissatisfied with the service I received from William H Brown in Huddersfield, and I feel other buyers need to be aware before trusting them with such an important purchase. They completely failed to attend a confirmed property viewing, leaving my wife, baby, and me waiting in the evening with no communication and no explanation. No call. No message. No apology. For a company that deals with major life decisions like purchasing a home, this level of disorganisation is unacceptable. Throughout the process, communication has been poor and unprofessional. Every time I called, it felt as though I had to guide them through their own responsibilities. Basic coordination and follow-up appeared to be beyond them. What made matters worse was being pushed into booking an in-house mortgage appointment, which gave the clear impression that selling additional services was more important than actually managing viewings properly. It felt transactional rather than customer-focused. I escalated the issue to a manager, who promised to investigate why nobody attended our viewing and assured me she would call back. She never did. Again no accountability and no apology. Buying a home is already stressful. This branch adds unnecessary stress, wastes your time, and shows little regard for customers. Based on my experience, I would strongly advise others to think carefully before using this office.

Shohaib · 16 March 2026

★★★★★ 5/5

Google

We originally had spoken to an independent mortgage advisor and intended to use them. We had a viewing on a property and was offered a free mortgage advisor to discuss our options. We met with Anne who was extremely helpful and caring and gave us a lot more information and guidance we needed as first time buyers. Nothing was too much trouble and she was very prompt in everything. Thank you so much Anne for securing us the house we really wanted!!! Will definitely recommend to friends and family!

Chantelle · 26 September 2024

★★★★★ 5/5

Google

I am really impressed with how professional and effecient Libby Johnson and the team has been. they worked so quickly to process my rent application and kept me updated at every stage, making the whole process smooth and stress-free. highly recommend them to anyone looking for reliable and supportive letting agent.

Liam · 9 September 2025

★★★★★ 5/5

Google

What can I say, Anne Luby and the rest of the team have been a breath of fresh air. Not ever have I come across an estate agent that really cares about what the customer needs until William H Brown popped up on RighMove. Special shout out to Anne, after what feels like dozens of calls and emails with enquires (not transactions) and never a word or sigh of complaint, just happy to help at every opportunity. I cannot recommend William H Brown enough, especially Anne. A true rock star!

Harpal · 27 July 2024

★★★★★ 5/5

Google

After buying my first home, I cannot recommend William H Brown and in particular Louie Baldwin-Wood as a Mortgage Advisor enough. Louie was very good at taking away a large burden of the task at hand and chasing up all parties involved when I had any questions (that probably should've gone elsewhere!) on my behalf. Even with all the information overload that you naturally receive during the process, everything was explained in very straightforward terms with everything made clear, which as a first-time buyer was something I cannot stress the importance of enough. Overall, what could've been a stressful and time consuming process was made to be calm and concise. I don't think it could've been made any easier for myself!

Reece · 25 July 2024

★★★★★ 5/5

Google

Anne has been amazing throughout our home-buying process. She guided us through everything, from finding the right mortgage to helping with insurance. She was always available to answer questions and made the whole experience much easier. Thanks to her expertise, our mortgage was approved without any issues, and we’re now just waiting for the legal side to be completed. We highly recommend Anne if you’re looking for a knowledgeable and supportive mortgage advisor!

Dylan · 10 October 2024

★★★★★ 5/5

Google

The process from start to end has been brilliant. Anne is an asset to the company. From the first contact, Anne put us at ease, went through all our options, very positive and answered every question possible. In a situation where there is lots of new information to take in, Anne was very patient and checked in regularly. So glad we choose to use William H Brown. Thanks to all involved, and thanks Anne!

Chloe · 24 September 2024

★★★★★ 5/5

Google

Anne was great through the whole process. From the very beginning, she was helpful in simply explaining everything then securing the best possible mortgage deal. She broke down information into simple, digestible steps, and her guidance was invaluable at every stage, from viewing homes and making offers, right through to offer acceptance and finally completion. She supported through all our offers till acceptance and continued to support us until the day we got the keys. Now that we’ve settle I’m really appreciative for all her efforts and would definitely recommend her to anyone looking for a mortgage advisor, especially as a first-time buyer she was amazing!!

Dipo · 28 July 2025

★★★★★ 5/5

Google

The best agents in Huddersfield! Can’t thank Abbie Oxley & Jake Brook enough, they made the whole process so smooth and quick.

Fouji · 16 March 2026

★★★★★ 5/5

Google

A first time buyer really happy with their service, especially Jake helped and guided me wherever I was needed Big massive thanks to him🙌🏻 …

A · 16 February 2026

★★★★★ 5/5

Google

I have now just had my mortgage in principle finalised by the best mortgage advisor Anne. Anne has helped me so much during the most stressful times of buying a house and thinking back to it, it actually was less stress for me all thanks to her! She is trustworthy and fair brining such a good name to William H Brown, I could not have asked for anyone better to have dealt with this. My experience is overwhelmingly positive, from the start of the process to the end. Customer service is top tier and always got a call back when I asked. Anne was always super quick to respond to my email equerries. There is no doubt that William H Brown is the best estate agents, and for me, it’s Anne’s lovely support that did it for me. I would have given 100 stars if I could, lots of love and one big happy customer 😊

Wasif · 21 March 2024